I sent this letter to the office…read more To Whom It May Concern, My daughter had an appointment with your office on 05/06/21 for a consultation regarding her wisdom teeth being extracted. I was given your name as a referral from another dentist that I go to. I shared the information with my daughter who chose to schedule with you. She arrived to the appointment and was advised she had to pay for x-rays and for the consultation. My daughter thought the visit was going to be filed with my insurance. I believe the fees were $75 and $99. She called me because she did not have the money to pay for the services. I agreed to pay the fees but I had some questions about the fees. I was under the impression that the x-rays would be covered by my insurance company because I had just had x-rays at another dental office and they were covered. My daughter advised Jenna (I think that was her name) that I had some questions. My daughter states that Jenna's entire disposition changed. She was rude, annoyed, and flustered due to the fact that my daughter advised that I (her mother) had questions. I heard Jenna say "like I am not understanding...why does she need to talk to me....questions about what" I could not believe what I was hearing. My daughter said, my mother would like to speak to you. Jenna told my daughter to tell me to call the office. I called the office twice and it went to voicemail/automated system. My daughter said Jenna and the other staff were all sitting behind the desk talking to one another. My daughter went back to the desk to advise Jenna that I called but no one was answering the phone and this further infuriated her. I called again and someone answered the phone. I asked to speak to Jenna, the person stumbled over their words and said she is busy. I said, well she just asked me to call her so I am not understanding why she is busy. The person rudely said, what do you want to know? I asked, what kind of customer service is this....and before I could get the words out of my mouth, this person started raising her voice and talking over me. I disconnected the call. I called my daughter and advised her to leave. There can not be much disciplinary action being taken in your practice. If there were, this would have never happened. They did it because they know that nothing is going to happen. To get indignant and treat a customer like this over asking a question about x-rays..... I had to sit there for a minute. I could not believe that this happened....the blatant disrespect. Like my daughter was insignificant and I dare you ask our high class office about payment. I can only imagine what they told you in regards to this appointment slot....Oh, the patient could not pay so they left. I hope you will discuss this incident with your staff so that it does not happen to anyone else.

From the owner: Specializing in: - Dentists…read more- Oral & Maxillofacial Surgery

My brother was in horrific pain, was charged $130 and threatened with legal action when My…read moreEmergency Dental didn't even help him! He explained to the front desk girl (Tammy?) what he needed to the T before scheduling the appointment. She gave a vague "come in and we'll see" and just wrote down "tooth pain" on his chart. The doctor took one look at him and says oh no we don't do crown retreatments. He's dumbfounded because that's literally what he told the front desk girl and she still scheduled him and then FORCED him under threat to pay, despite her not knowing what services they even provide. He's in excruciating pain and not only did they send him packing without care, but they made him shell out $130 on top of that. Train your staff better! I think her name was Tammy? MED owners, Refund Stephen and I will remove these reviews

Terrible place never going back front staff rude and was told they couldn't see me due to the clip…read moreboard being broken.. my son chipped it by dropping it on sidewalk

Great job Dr Perciccante. Nice guy and very attentive when he's working on you. The staff is on top…read moreof everything you need. I would highly recommend him if you need oral surgery.

The best! My dentist, while doing a scan of my mouth blurted out, "your implants are impeccable."…read moreThank you Southern Oral Surgery for doing such an amazing job! The rate, the service and the after care, are all top notch!

I had a great experience at this dental office. The entire staff was friendly, welcoming, and…read moreprofessional from the moment I walked in. The dentist took the time to explain everything clearly and made sure I was comfortable throughout my visit. The office was clean, organized, and the level of care I received was excellent. I truly appreciate how kind and attentive everyone was. I highly recommend this office to anyone looking for a dentist who genuinely cares about their patients.

Good: Hygenists Bad: Everything else! Corporate dentistry…read moreisn't about patients. Avoid this chain. I've had multiple appointments canceled without notice or a call. They are hard to get on the phone also. When I show up after taking time off from work, all they do is reschedule. I called corporate in December, after the 2nd time it happened. They said they'd have someone call me. I finally got a call from the office manager in late February after calling corporate and the location again. When I called to schedule a new appointment (this is still from what I was supposed to have done in November), I was told that I'd have to have a totally different service since I hadn't been seen in 6 months. Um, it was 6 months because they kept canceling.

Dr. Coleman and his staff are consistently incredible! I love seeing everyone when I have…read moreappointments! Ms. Billie and Trina are my favorites, but everyone is awesome. Dr. Coleman is professional, funny, and has a great personality! I've been a patient for 10 years now!

Dentist Jeffrey Coleman is an exceptional dentist I have been to nobody like him before he makes…read moreyou laugh he caters to his patience and you got a great staff as well they're very nice and polite and tries to help you any way they can come check them out and see what you think and believe me you'll like him

They damage my two front teeth called them for a year straight trying to get it solve. Never got it…read moresolve. Now I'm struggling trying to find a surgeon to help me. Worst decision of my life.

I got all 4 of my wisdom teeth removed last Monday and everything went smoothly. No complaints…read more Still in pain but I'll be there for a post-op Friday. Future details will be included.. Update: Went to a post-op Friday due to extreme pain in my right tonsil/throat area. Doctor said to put hot compresses on my throat and prescribed more ibuprofen. Unfortunately, Sunday morning the pain was so unbearable I had to go to the ER. The ER doctor said there was an infection...

This place NEVER answers the phone! I've been calling for weeks to try to get an itemized receipt…read moreto submit to my job before the suspend my card. Every prompt I select goes directly to a voicemail and if you select the prompt for if you have already had surgery and are in pain, the operator tells you the office is closed...no matter what time of day you call even when you know they are opened. Ridiculous!

Dr Creager and his staff more than exceeded my expectations. Their sincere care, concern and…read moreattention to every detail are impeccable.

From the owner: Specializing in: - Periodontists…read more- Dentists

My 1st time visit to this office was a very pleasant experience. The staff provided friendly and…read morecompassionate care to my elderly brother. Thank-you L.Foxworth

I had a scheduled appointment after waiting 4 weeks for an annual exam. After 2.5 hours I left with…read morethem doing a slew of X-rays, poking at my gums and advising that 2 hygienist were busy and that I will need to schedule teeth cleaning after the insurance is verified. At check out the lady told me that I would be contacted in 3 weeks since my insurance is different from other dental insurance (Gwinnett County Schools). She wasn't clear and concise. So I walked out with a loose tooth, no teeth cleaning and a tentative call once insurance is verified. I was nothing but a number.i will not go back to a place where patient care is not a priority.

The Fayetteville location. I arrived for my appointment Feb…read more19th 2024 to have four wisdom teeth removed and a screw inserted for a dental implant with Dr. Keyser. The receptionist was very nice and professional, she made sure everything was signed payment handled discreetly. Jose called me to the back to prep me and explain everything as well as asked me questions. I was going to be given IV anesthesia and was very nervous. Jose was very nice he made me feel at ease even offered a blanket because I was cold. If I could take Jose and the anesthesia home the visit would've been fantastic . Dr Keyser came in she was very friendly, I have small veins she found one in my hand on the first try, felt a burning sensation I was out. Perfect! I awoke to Jose being as nice as can be, he placed the ice pack around my head and wheeled me to the car and safely placed me inside. I have the worst fear of the dentist and of course I have pain afterwards but Dr. Keyser and her team are the best!

Office staff was rude, Dr. Shultz seems to only care about his paycheck and not about the care of…read morehis patients. He was actively hurting me, and then said "I don't care about your pain, chief" My wife wasn't allowed to come back for the consultation, and then expected me to make a financial decision without even discussing it with her. Veryyyy unprofessional!!!!