FIRST REVIEW : Very disappointing experience. I originally booked with Ana and was never informed that my appointment had been changed to another technician. Even the confirmation text did not mention any change. When I arrived, Ana actually started my pedicure, but then was told to stop and switch to another client who had also been booked with her. This caused unnecessary confusion and felt very unprofessional. Unfortunately, this was not the first time I've experienced scheduling issues here involving the same technician. What made the situation worse was how my concerns were handled by the front desk receptionist. I was interrupted multiple times, spoken over, and told the miscommunication was my responsibility, despite never being notified of any changes. The interaction felt dismissive, argumentative, and lacking empathy or professionalism. I came in expecting a relaxing Mother's Day treat for myself and instead left feeling uncomfortable and unwelcome. I hope management takes these recurring scheduling and customer service issues seriously. Owner response on g : We appreciate your feedback and would like to clarify the situation. As previously explained during the call to schedule the appointment the day before Mother's Day, you made a request for Ana and were notified she was unavailable at that time and we could offer you the next tech available which you agreed on. When you arrived, you saw Ana and told her you had an appointment with her without waiting to be properly checked in by the receptionist so she began your pedicure believing you were the 10:00 appointment she had scheduled. Shortly after, her client showed up and we had to place you with the original technician assigned to your appointment. We understand the frustration, however the confusion occurred when the receptionist was not given the opportunity to check you in properly as they usually do before beginning services. This was also explained during your visit when the receptionist apologized for the confusion in that moment as the booking was done correctly and there was no last minute switch ups, just a correction from lack of check in at the front desk as soon as you walked in. We always do our best to accommodate everyone fairly and respect everyone's time especially for those who take time to book for a specific time & technician to keep our appointments running smoothly. UPDATE : I would like to respectfully clarify a few inaccuracies in your response. When I booked the appointment, I was informed that Ana was unavailable at my requested time and was offered either a 5:00 PM appointment that same day or an appointment the following day. At no point during that phone call was I told that I would instead be scheduled with a different technician. If that had been clearly communicated, this confusion could have easily been avoided. When I arrived that morning, the receptionist was not yet at the front desk or inside the building. I was also not the only customer who checked in before the receptionist arrived. Ana was outside, greeted me herself, and began my pedicure. Ana herself would not have known who she was scheduled to see until clients were checked in, so it is unfair to place the responsibility entirely on me for the confusion. What made the experience disappointing was not simply the scheduling mix-up, but how the situation was handled afterward. During the conversation, the receptionist acknowledged that I had not been clearly informed over the phone that I would have a different technician, yet the responsibility continued to be placed on me for "not clarifying." I was repeatedly interrupted, argued with, and at no point was I genuinely apologized to. Overall, I will not be returning. I understand that mistakes and scheduling mix-ups can happen, especially during busy holidays, but the continued lack of accountability and the attempt to place all responsibility on the customer is what ultimately left the worst impression. read more

Beautiful color (I always get pastel) but he helped me by choosing this Xmas color. So nice ! I'm sensitive he is very gentle read more

Herbal Nails & Spa - Beautiful nails by Tony! And they last - Nail Salons Near Me - Phoenix, Arizona

The vibe is cute. I enjoyed them, but they are very busy and I would wait for a long time without service, regardless of my appointment time, so I stopped going to them. I felt like my toes never last when I went to them for a pedicure, whether gel or regular polish they would chip quickly. read more

Come in from out of town and got a quote and end up with a higher price. The place it's super nice but the work not impress at ALL!

The nail techs here are the sweetest! They did such a great job on my nails. I told them I wanted something cute for summer and they made me the prettiest strawberry nails! Highly recommend this location! read more

Herbal Nails & Spa - Strawberry nails - Nail Salons Near Me - Phoenix, Arizona

Helen is amazing. Front desk anthony is on top of it highly recommend. Super fast and quality service read more

Herbal Nails & Spa - Nail Salons Near Me - Phoenix, Arizona

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I'm sharing my personal experience. I paid $145 for my nails and was surprised during removal. Based on my understanding of EMA vs. MMA (and I may be mistaken), the product behaved in a way that raised concerns for me when soaking off it became gel-like rather than bubbling as I expected. Because MMA is illegal in Arizona and not FDA-approved, this made me uncomfortable and concerned about the products being used. I don't have confirmation of what monomer was used, but due to these concerns I wanted to leave a review read more

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nails & service are terrible. wouldn't refund a set that wasn't asked for. least you could do is do it right the first time or refund for what you messed up on. pathetic read more

Love!!!! Definitely a different experience than normal nail salons. Did such an amazing job too. Vibe was there as well. Over all experience 10/10. read more

Great experience, Fast & Friendly So hard to find friendly people now I have a new place for me to go in area read more

Hi Fellow Yelpers! Today I stopped in early morning to get a pedi and full set. Jon start with my pedi, he had great conversation and we shared stories... it was a pleasant time with him. Hannah did my nails and did a superb job! Her attention to detail was so keen! I also enjoyed our conversation as well. I'm going to try this new boba spot she recommended. This was my first time here and I will be back! Organic nails, thank you for your service! read more

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Helen and Nine did an amazing job on my nails and toes ! I highly recommend their service read more

Herbal Nails & Spa - Nails - Nail Salons Near Me - Phoenix, Arizona

Not even two weeks and my nails are chipping. If you scroll on my index finger, I had to file because it started lifting. They need to be careful and cap the nails to prevent lift or chip. For what they charged, I will not be going back. read more

Herbal Nails & Spa - Nail Salons Near Me - Phoenix, Arizona

Paid $70 for a horrible Job! The tech was in such a hurry, didn't buff my nails, didn't trim or cut my cuticles, there was a line on one nail, I pointed it out but she left it like that. One coat of polish, some nails lighter than the others. Just messy hurried job. Will not be going there again. read more

Terrible service broke my real nail and gave me a green mark on my toe. And couldn't get a simple square shape read more

Herbal Nails & Spa - Nail Salons Near Me - Phoenix, Arizona

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First visit and was very impressed with the work. I did receive 20% off first time due to them having to drop midway to work on someone else but that wasn't an issue. Original price would've been $180. Paid 120+tip. I have NEVER paid more than $80 for a set even with it being full powder. I asked for marble and let them know I've never seen someone do it with powder. Overall I left super satisfied but unfortunately I will not be returning. My younger sister paid $130 for black tip nails and one flower design. Super overpriced, just really glad I didn't have to pay $180 read more

Herbal Nails & Spa - Acrylic nails - Nail Salons Near Me - Phoenix, Arizona

Absolutely going to get my nails done with Grace, she is kind, patient and very professional... she is very skilled, takes her time and makes sure you like the results. I have not seen anyone else there but the salon is cute and has plenty of stations. read more

Herbal Nails & Spa - Cute short nails - Nail Salons Near Me - Phoenix, Arizona

I go to tony all the time and he does an amazing job. He takes his time and make sure everything is good! The atmosphere at this place is good! read more

Theresa is my go to girl! She is nail tech who turned into my really good friend and she does exceptional work. The environment is friendly and all of the techs are amazing. Mari is the best front desk clerk I have ever met and she keeps everything in check. This place is great!! read more

I tried. I really did. I returned for a second service. I had an appointment for a gel manicure and a nail tech was ready for me. He was more gentle than the guy who provided service on my first visit. (That guy no longer works there.) I picked a lavender polish (#80), but got bubblegum pink. Then we get to today. Thann was gentle and conscientious. But I think they have diluted their polish too much. After two coats, it didn't have full coverage. The sign by the register says 3% will be added when a credit card is used, but the cashier didn't do the math right and I was charged more than 3%. Unfortunately, the third time wasn't the charm. I won't return. read more

I called ahead about two gel pedi's just a color change, we walk in and can hear the workers behind us saying "no more clients." The young girl working the front desk was amazing in getting us seated and worked on. I'm getting my toes done and one of the male workers comes around from his station in the middle of doing someones nails and says to the lady "I don't like that" repeatedly and snatches the LED Lamp from the station while my toes are under the lamp. She grabs a new lamp, no problem. My friend finishes before me and is waiting, we finished painting my toes and we felt as if we were being rushed out. I pay and we leave, I left a small tip because the customer service we recieved from the technicians was honestly just extremely rude and unwelcoming. She didn't paint the sides of my big toes, the layers are extremely thin and can see the imperfections. I understand they were closing within the hour, but the attitude from the male employees was extremely rude and snatching the lamp while my toes were under was unprofessional. He should've waited until the technician was finished and told her he had an issue with her using that lamp after we left. They closed at 6 and I called at 5:15 making sure it was okay to do two color changes. I was 5 minutes away and we came in at 5:20. We were done by 5:55. I never write reviews but was honestly unimpressed with the customer service and attitude of these employees as well as the quality of my nails. read more

Theresa is an excellent Nail tech. She takes her time and makes sure you leave satisfied everytime. Check her out she will not disappoint

Never had a jel pedicure before. When I say total relaxation...it like taking a mini vacation... between the body massage and the whole pedicure process it's pure bliss. I walked out feeling like I had just attended a Zen class. Thank you herbal nail and spa for your services. read more

Prices are absurd for the mediocre work they do. I paid over $85 to end up with nails that I could've done on my own. read more

Herbal Nails & Spa - Poorly done $35 gel manicure. - Nail Salons Near Me - Phoenix, Arizona

Love the services they provide for my & my niece. Took my niece out this morning, they treated so nice, super attentive to both of us, especially my little niece read more

Herbal Nails & Spa - Very nice nails done for my little 7-yrs old nice - Nail Salons Near Me - Phoenix, Arizona

It was a little pricey for me. I have a dent in my nail. I asked for Ombre nails and got regular acrylic but was charged for Ombre nails. Since it was my first time getting nails in like 15 years, I wasn't too sure if I got what I asked for. Google it later and realized I didn't. I will give them another chance because they were nice and the place was very clean. Other than the dent on one of my nails, they actually did a great job on them even though they aren't the Ombre nails I requested for. read more

Herbal Nails & Spa - Nails with a dent on one of them and these are not Ombre nails. - Nail Salons Near Me - Phoenix, Arizona

Worst place I have ever been the lady didn't even spend 10 minutes on my pedicure she rushed the whole time my toes look awful and she got upset because I said I didn't want gel. Herbal Nails and spa in Laveen is 10 times better than this place. I would not recommend this place to anyone. This is all being that there was only 3 customers total in the place. I payed $34 dollars for the worst ugliest pedicure I have ever gotten. 0 out of 5 stars read more

Awful experience- The nail tech rushed my acrylic full set. She left paint on the skin around my nail on all fingers and didn't clean up under the nail. Once she was done with the nails she sent me to wash my hands and by the time I went to the sink and back there was already a new client in my seat. I let the woman at the register know and she helped me clean up my nails. read more

Herbal Nails & Spa - The tech left paint on the skin around my nails - Nail Salons Near Me - Phoenix, Arizona

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I really like that you can schedule online. The shop is clean and staff is friendly. They do a great job on pedicures.

Friendly service, but I very disappointed with the nails. I got a gel refill and not even two days later I saw air bubbles in nails and it peeled off, revealing that the layers of the gel nails were still wet with a strong smell.. They then offered me a free manicure and to just give them a heads up before I went, which s day a day before and they agreed. The day I got my manicure they still made me pay saying I "didn't give them a Heads up" read more

Herbal Nails & Spa - The peeled off gel - Nail Salons Near Me - Phoenix, Arizona

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DO NOT BELIEVE THE BAD REVIEWS!!! One thing I notice is that complainers love yelp, its like nit pick dream land for them lol THIS NAIL SALON IS GREAT!! ITS EXTREMELY CLEAN AND PRETTY!! THE NAIL TECHNICIANS ARE EXTREMELY KIND!! They offered me a free water bottle and only charged me 5$ more for french tip other than 10$ like most places. Tammy gave me a gorgeous french tip pedi while most places have trouble making a good french tip for a pedi she executed the french tip like the professional she is. Amy gave me a very cute and fun sns mani love it! I will definitely be returning!! 5 star service hands down!! Who gives a hoot and howl about the bad reviews haha read more

Great techs, awesome design and very clean place. They did an excellent job with my nails. read more

Herbal Nails & Spa - Nail Salons Near Me - Phoenix, Arizona

I usually judge my nails on how they look 2-3 days after I get them done. I showed the tech the design and he executed it. Only problem was my gel didn't cure long enough. All I had to do was call and tell them and they fixed me right up. When I removed my nails myself (I'm also a tech) I didn't notice as much damage to my natural nails. Idk what they are using but 10/10 Id recommend read more

Very impressed with my dip nails I have been receiving. Clean location and the staff are super friendly. My nail tech always is with the trends and makes me me feel like family when I visit. I will be getting a few gift card in the future for gifts. I highly recommend!! read more

The guy that made my nails left tons of cuticle, nail polish tick with the most horrible edges. A sweet lady called Michelle tried to fix the disaster, but was impossible. I came home and removed all that nail polish. They charge a fee if you pay with card, and when you pay with card they don't like. My mother in law was there too, she was lucky Michele did her nails. 290 dollars thrown in the trash. I wish I could write a good review, but unfortunately I can't. read more

Avoid this place like the plague. Not only will they give you attitude if you mention anything about your nails, but they'll also make you wait. They constantly scoff right in your face as if you did something wrong. All I mentioned was that my nail was crooked way before any acrylic was even placed on my nail and the guy ended up just passing me on to the next nail tech. If I'm paying for a service, I'm going to say something if I don't like the service I'm paying for. The girl at the front desk acts like she hates her job, worst customer service and even worse attitude. They also charge the max amount they can for mediocre work If you can, go somewhere else. This place isn't worth your money. Never going back read more

I've been trying to find a west valley nail salon for the longest time and feel like I've finally found it. I got a dip manicure and gel pedicure and couldn't be more happy. Their color selection was great for dip and gel, both tech's did a great job shaping my nails and checked in the entire time. I'm very happy with my nails. Thank you guys! read more

Unacceptable nail refill. Horrible job around my cuticles and bad job all around. I was charged and automatic 20% tip charge. Tips should be given based one the job and experience. I am not happy at all with this job. Do not recommend whatsoever! This is not a worthy $43 refill!! Yes a refill should not cost this much. read more

Herbal Nails & Spa - HORRIBLE NAIL REFILL - Nail Salons Near Me - Phoenix, Arizona

I have been coming here now for months and have always been happy with my services and I get that they are extremely busy with the covid crisis but my gel full set manicure was rushed and my pedicure was rushed as well I got the pedicure that included the hot stone massage and they didn't do it because they were so rushed to get people out. When I got the cuticles trimmed he did a half a** job. I came home and did it myself because he missed. I am disappointed. read more

Lol first time I go in here and my last. Paid $92 for this set which is extremely ridiculous. Asked for almond nails and they're so skinny after she "fixed" them, some nails aren't even the same size. I was expecting to pay no more than $65 because I always get the same size and French everywhere else and never pay more than $65 and LONGER. To top it off, they charge a 3% merchant fee for using your card... read more

Herbal Nails & Spa - Nails - Nail Salons Near Me - Phoenix, Arizona