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Herbert Homes

5.0 (1 review)
Closed • 7:00 am - 7:00 pm

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3 years ago

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Cord's Cabinetry

Cord's Cabinetry

(16 reviews)

This is a review based on superb customer service .... given to me when I was not 'their'…read morecustomer! My husband and I are in the process of building a home in NC and that means that many decisions are being made remotely, long distance, and without being onsite. Shortages and delays are common place these days so it shouldn't have been a surprise when we needed to change our countertops from those we originally selected. Cord's Cabinetry carry the same brand countertops offered by our kitchen contractor in NC. I had to visit the Cord's showroom three times in the span of just a few days trying to select a quartz that was readily available ..... in NC! Maggie was there each time and always greeted me with a smile! I explained that I was there simply to look at their displays and that I would not be a customer so I didn't expect anything from them. I didn't want to take up their time, just take up a little space while I looked at their samples. Maggie smiled, nodded, and proceeded to help me find several options that looked nice with our cabinets. She extended this time and assistance THREE TIMES!! You see, after the first two visits whenI took a list back to my contractor in NC, I found out that those quartz products would not be available in time for us. Even when I walked through the door the third time, Maggie came out to greet me and continue to offer suggestions, pull samples, put samples away, help me with photographing options that we were interested in ..... Maggie was what all customer service should be!! If we were local and needed the services offered by Cord's Cabinetry .... I would have no hesitation in contracting them to work with us on our project. You shouldn't either!!

So before I begin, keep in mind that I gave this company several chances to make things right over…read morethe last 3 weeks before writing this. Today was the final straw. So here goes my experience: About a month ago, I went in person to Cord's Cabinetry and asked how much it would cost for measurements of my kitchen so that I could deliver them to my designer. I could have easily taken these myself but my designer said to have them professionally done so that the schematics would be correct with no room for error. So I gave my information to the front desk at Cord's Cabinetry to a lady named Karen who was very kind and accommodating. She said I would receive a call from Mr Cord and could plan a date and time from there. About 5 days later Mr Cord called me back and we set an appointment for a weekday morning before I had to be at work. He came in and did the measurements, I handed him $150 cash which I'm certain they did not report to the IRS as revenue as I did not receive a receipt, and then he left. About a week later, I received an email with an estimate and these pictures (and yes, they were sideways in the email just like they are here). I kindly replied via email saying: "Tue, Feb 15, 5:01 PM to karen Karen, I was hoping to get the measurements so that my designer can do her thing, then I can get back with the cabinets we end up going with etc. Regards, Aaron Krahling" She responded saying that they do not give out the measurements until you make a deposit on cabinets from them, basically extortion in the form of keeping my measurements in order to force me to pay a deposit on cabinets that I hadn't even had the chance to give the measurements to the designer for. This is when I started to get angry. I paid $150 for something that takes less than 10 minutes that I could have done myself and now they won't give me the schematics. I responded letting her know that I needed the measurements to give to my designer. They basically reiterated their statement saying that they would not release the measurements until I made a deposit on cabinets that once again, I had no way at all of knowing what I needed other than what they showed me in the sideways attached pictures. So now I'm pretty upset. I try one last email attempt and Karen responded saying that they do not give out the measurements because then someone could take them to another cabinet company and not use Cord's for the work. Mind blown at this point and at my boiling point, I responded again saying that I paid for measurements and would like them. They wouldn't give them to me and still have not to this day. They finally did give a design of what they could make the kitchen look like but will not release the schematics of the kitchen even though this is what I paid for. Maybe they do good work, I don't know, but this is wrong. When someone pays you for something, you give it to them, not try to hold it hostage to force them to buy more products. I mean, what if I was trying to plan this out for a year from now? The whole thing just doesn't and didn't make sense. Finally, I went back today in person to try to talk to them and they once again said that they do not give out the measurements and I should have told the guy measuring what I wanted if that was the case. I'm not sure what other reason I would ask for measurements for? At this point, I'm so pissed off that I raised my voice and they basically said to take them to small claims court, so I guess I'll have to waste a day of my valuable time just on the principle. I was very angry and I guess next time I see them will be in said small claims court for not providing the service that i paid for. So simple, so sad, STEER CLEAR!

G H Clark Contractors

G H Clark Contractors

(12 reviews)

After searching for months to find someone that would repair our roof, we received a recommendation…read moreto contact G.H. Clark and one other company. G.H. Clark responded within 24 hours. A month later, I still haven't heard from the other company. The estimation process was relatively painless, and the estimate was received about a week after the site visit. I was told it could be up to 6 weeks before I heard from the scheduler, due to their current workload. However, I was contacted on a Friday about 2 weeks later and was told that Monday had opened up for them and that a truck with the materials was already on its way to my property. Since they didn't need anyone home when the work was performed, I agreed. When I got home from work on Monday, the job was done. There was still some debris in the yard, but they did a really good job of cleaning up. I haven't found a single nail on the ground, yet. There were 30 MPH wind gusts the day of the job, so I'm surprised there wasn't more trash scattered around my 7 acres. (I'm also surprised I didn't find roofers scattered around my place!) I hope to work with them again in the future!

I called GH Clark to come by my house to check for possible roof leaks…read more They sent the big man out and he assured me that the roof was okay and that it may be a humidty type issue. At least I felt much better coming from an expert. Once several years back they explained a roofing issue that caused problems and fixed it. This company does the best work around.

Herbert Homes - contractors - Updated May 2026

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