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    Herb's Carpet & Tile

    1.8 (5 reviews)
    Open 8:00 am - 5:30 pm

    Services - Herb's Carpet & Tile

    Carpet installation

    Floor installation

    Herb's Carpet & Tile Photos

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    2 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    13 years ago

    HORRIBLE customer service. Didn't return my calls, took forever to complete the job. I would never recommend these guys to anyone.

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    CP's Home Improvements

    CP's Home Improvements

    1.0
    (3 reviews)

    Very disappointed with my experience! I initially reached…read moreout on April 23, 2026 about a deck project, and on April 24 he responded that he was interested in the job. Unfortunately, from the beginning, communication was a major issue. He was extremely difficult to get ahold of, rarely replied to text messages, and never returned any of my phone calls. Despite that, on May 1 he told me he could get me on the schedule for the following week. Based on that commitment, I continued waiting and planning for the project to move forward. After nearly two months of trying to make progress, following up repeatedly, and dealing with poor communication, he informed me that he no longer felt comfortable taking on the project. Being told today on June 17, 2026 that he's "just being upfront" is honestly hard to take seriously. If he wasn't comfortable with the project, he should have communicated that from the start instead of leading me to believe for nearly two months that the job was moving forward. I fully understand that contractors have the right to decline work. However, customers also deserve honesty, responsiveness, and professionalism. Keeping someone waiting for almost two months, rarely responding to messages, never returning calls, making scheduling commitments, and then backing out at the last minute is simply not professional. This experience cost me valuable time and delayed my project significantly. Based on my experience, I would NEVER recommend this contractor.

    My husband got his name in April and reached out about expanding our deck. He came and checked it…read moreout and said he wanted to do it. We then ordered the new decking, got a building permit, my husband tore our old deck down because we were told by Chris he was going to get started. After almost 2 months of the worlds worst communicating, he decided he was no longer going to do it. Every single text my husband would send him would take Chris about a week to respond to. We were told numerous times he was going to get started and then excuse after excuse he just never started. So we are now left with no deck off a second story slider with 4 small kids in the house and all the deck materials just sitting here. So I 10/10 would NOT recommend Chris or trust anything he says! We were more than understanding of the 2 months of excuses and lack of communication on his part and then in the end left us high and dry. He should have said from the start that he didn't want to do it! Couldn't find a more untrustworthy, unreliable person to do our deck if we tried.

    Floor Coverings International Grand Rapids

    Floor Coverings International Grand Rapids

    5.0
    (2 reviews)

    Our floor installation with FloorCoverings International could not have gone better. They worked…read morewith us on our timeframe for starting the job, and had it completed on time as promised. The floor and the trim replacement on the sides where done impeccably. We couldn't be more happy with the results. Their pricing was very fair and affordable for us.

    I have no problem giving a 5 star review for this carpet installation but this could have easily…read morebeen a 2-3 star review if not for Sharee and the people at Floor Coverings International (FCI). The initial home consultation with Paul was great. He had tons of samples and showed us many options and gave recommendations based on our needs. There was never any pressure to buy and he spent quite a bit of time going over the whole process and answering all our questions and concerns. We decided a few days later to go with FCI based on our meeting and the fact that their prices were competitive with the other quotes we received. Then things turned South. We were told it would take about 2-4 weeks to get the carpet from the factory. After a month, they contacted us and said that the factory was still back ordered and it would be another month. They were very apologetic and ended up removing the cost of moving the furniture from our bill. The carpet order finally arrived and we were set up for an install on November 3rd. The installers came out and had most of the old carpet ripped out and the new carpet pad laid and started to bring in the new carpet. They started to unroll the carpet and lo-and-behold - not the carpet I ordered! I took pictures and called Erick and explained the situation. He was very sympathetic to our situation and even offered a good discount on this carpet if that was an option for us. It was a nice carpet but we were set on getting the carpet we ordered so declined the offer. We had to live for a month on our 1st floor with only carpet pads for flooring. Not fun! They reordered the carpet and installed it on December 5th. The installation went without a hitch and the carpet looks great. Here's the best part. Sharee negotiated with Shaw Carpets and got them to pay for half of the cost of the carpet. Even though this whole situation had nothing to do with the people at FCI, they offered to cover the cost of the other half. How great is that? Would I recommend this company to my friends and family? You bet! If I need more carpet or flooring in the future you can be sure that they'll be the first ones I call. Thanks Sharee and Erick! It was great doing business with you.

    Herb's Carpet & Tile - carpeting - Updated June 2026

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