I would have given no stars if possible. This bank has changed so much and for the worse. Went in…read moreto open joint account with husband and had to wait for someone to acknowledge we were even there. I guess the workers rather discuss vacationing than open up an account. Anyway, husband said to the nasty girl that we wanted to open up an account. We both had headaches and the nasty girl was speaking loudly. I asked her if she could lower her voice a little bit, because her volume was very high for even a regular conversation. Megan King at the Hebron branch started asking for phone numbers and email addresses. And got angry when we didn't want to provide the information. My husband stated that we would prefer not to have to give that information out, because of spam. Megan looked at my license and decided to discuss that with me as well. Not to mention her voice was getting louder and her office was very hot. So I decided to go back out to the lobby. Upon trying to complete the opening of the account and Megan's voice not wanting to come down even a notch. Megan was a (rhymes with witch) towards me. So I decided to take my business to another bank, so we went to First Financial. The ladies that worked at that bank were so warm and friendly. Fifth Third should take lessons from them. So word of advise, they claim to be better but they are not. And Megan E. King needs to bring her nose back to reality and not act so stuck up toward customers

I was assigned this bank when I applied for a pre-approval for a mortgage. The person I was…read moreassigned to was very nice and everything was going well until exactly 1 week before I was supposed to close. I was notified exactly 1 week before my original closing date that the grant that I was told I would be receiving to help with my down payment and some of my closing costs would actually not be going to me due to an error the lender did not catch until then which was the qualification for the grant was different in the county I was buying my house in so that is why I could not receive this grant. As a lender, I would think that you would know this information before you tell your buyer. The bank also refused to do anything about their mistake or rectify the situation. I could have switched to another lender, but the deadline for that grant expired in 2 days and it would have also extended my closing date another 30 days. I will never get another loan with Fifth Third and do not recommend their services at all.

Huntington closed my account yesterday with NO EXPLAINATION. What so ever. The online banking just…read morekept telling me my password was incorrect. When i called customer service they asked me if I have ever been a victim of identity theft. I have not. But even if I had, why are you victimizing people even further by upending our finances??? Just conveniently closed my account right before I was due to receive my opening bonus. I will never work with this 'bank' ever again and will spread the word as far as I possibly can to prevent anyone else from going through this!!!

I always try to have an account locally. I like coming to this bank for some transactions such as…read morewithdrawals from my main bank. Yes, withdrawing from your other bank is allowed as long as you maintain an account with them. The place was never busy now crowded, which I prefer. The staff seemed very helpful, polite and attentive to the costumer's needs. Yes it's not crowded, but for the time I was in the bank I observed that there was a continuous and consistent stream of costumers coming in. I highly recommend this place, and would continue doing now with them.

Pulled this out of the ATM and then I went into the bank and was told cant exchange it because I…read moredon't have a bank account with them!

This is the most wonderful bank branch in the Greater Cincinnati area…read more Friendly and polite tellers. My personal banker Christina Hoffman is stellar. Such a knowledgeable young lady. Today I had the privilege of meeting the Branch Manager Adrian Wilkinson. Such a gentleman. He shook my hand and thanked me for using PNC. How refreshing. I have never had one complaint with PNC. I highly recommend this bank. Their FRAUD Department is the best. My credit card was hacked and they notified me. If you are looking for a bank.....this is the one!!!

Great bank for all your banking needs definitely recommend for anyone looking to advance their…read morefinancial goals talk to Peter he's very professional and very helpful

I forget the name of the woman who helped me unfortunately as I was traveling and in a frustrating…read moresituation. I needed cash and to my surprise Bank of the West does not have any nearby branches. I used 1 of their Atms in the airport but there is a really low limit on the amount I can withdraw. Fith Third Bank was awesome enough to help me take out two seperate cash advances and take the time to add me to their system and process the transactions. This bank literally saved my butt. They helped make a trip from California to Ohio not be a complete waste of an entire day and money!! Thanks so much for all your help!

My thanks to Mrs. Brandi Miller in assisting me in doing a refinancing on my vehicle. She was on…read morepoint with aiding me with making it as smooth as possible. I really appreciate Mrs. Miller's attention to detail and efficiency. Darnell E.

Brandi is hands down the best person to work with, her and I have been working on a car loan. She…read morehas the best sense of humor, was patient with my questions and professional. Brandi was very knowledgeable and able to calm my fears. She is awesome. I wish I had more people like her in my life!!!!

Wow Chase bank and Amanda at the Turfway/Houston Rd location. Way to make me feel like you would…read morerather me go to another branch and not deal with me. Poor customer service. Shame on you!

I opened my first Chase account at this location and my banker was pretty great. I needed to close…read moreout my old Bank of America account and transfer everything to Chase. My banker was great and I had a seamless transition from my old bank to my new one. There's a drive-thru ATM and a number of bankers who work here. It's a bank... what else is there to say?

I went for a deposit on my lunch break. Spent 9 mins before even being acknowledged after the 2nd…read morecar pulled up. She apologized then waited on us both together. That was another 10 mins.. it was all too much for a lunch break and a bank that had no lines in the drive thru. I'm gonna say it again, do better PNC. This the 3rd branch I went too and they all are slow as molasses but the service is not smiley friendly. It's more of I smiled back but I know you're upset from waiting so long. They do say thank you each time they take my money. But they make me feel so conflicted while giving it to them.

This bank amazes me every time. They are no no longer…read moreoffering visa gift cards or money orders. They continue to raise the minimum requirements on their accounts so they can charge your more each money to hold your money. Go go in too early on a Monday and expect them them to have change or be able to break large bills....they dont get their money until later in the day. With that all being said the ladies are nice and always smile, but AVOID this BANK unless you enjoy giving away your hard earned money and will need to visit another Bank to get the rest of the services that a traditional bank would offer.