I used this bank since I was a kid. I decided to open a 2nd savings account for myself (the other…read moreone was money that had been passed down by a family member hence wanting to keep it separate) & went into an in-person location to set it up. Everything seemed fine, had to transfer $200 into it to start it but whatever, waited a couple days before doing anything with it as advised; then tried to put money into it & couldn't. Not over the app or website. Called the bank & was told "oh, yeah, that's not a real account haha, we'll fix it". It does get fixed, but after another few days & after I was already promised this was a working bank account to begin with. After around a month/month & a half I decide I want to leave. I want a credit card, debit cards that actually WORK (the North Side ones don't tap, & often have to be redone when slid in/swiped), & a banking app that allows me to do more than just transfer money from one account to another. I set all of that up at another bank, wait for my debit & credit cards before I transfer all my money out of the North Side accounts, & once I get the cards I go to North Side to get my cashier's checks & nuke my existing accounts. Everything seems to go smoothly but I end up with some extra money on the checking accounts check. I assume they didn't account for the check that was just cashed for my new apartment & just sort of shrug it off as at this point I'm totally fed up with them & it wouldn't be the first time they've flubbed it with something like this. However yesterday my dad gets a call from our cell phone provider that they couldn't get our phone bill paid because his account didn't exist. So he set up an account awhile back after a medical emergency that was in all my family member's names (4 of us) so that we were covered bill-wise if something happened to him & these idiots went "well your name was on it, that means you get all the money in it & we're closing the whole account :)" when I closed my personal accounts to transfer away from North Side. Despite me SPECIFYING that I only wanted 2 checking & 2 savings accounts closed (the 4 that were exclusively in my name.) On top of that, I totally forgot this other account existed. My dad told me once in an email right after he'd gotten out of the hospital years ago, & as I am chronically ill & have only become functional enough to work normal hours within the last year or so, I didn't really worry about it, as well as not having real access to it without having to like call in or go in person. & the person who closed these accounts didn't check with me when this account didn't line up with the account descriptions I gave for the ones I wanted closed. While they did get it back up & running (apparently because we're such good customers ), I now owe my dad over a thousand dollars because they couldn't listen to my instructions in the first place. They were also incredibly condescending to both my father & I when we called about this issue & explained to them why this was a ridiculous thing to do & essentially told us it was all our fault & they couldn't be blamed at all, but they'd be so kind as to fix it for us. My dad is now considering leaving them & I'm incredibly glad I left as this is insane. Side note, having an account that has 4 people on it be able to be shut down & completely emptied by only 1 of it's members is an insane safety risk. Not sure if this is the case for every bank, but either way that is legit asking for someone to run away with the group's money if even one of the people isn't a good person, much less something like an abusive marriage or family dynamic.

Linda's either incompetence or malicious intent led me to pull my cash out of the bank and close…read moreall of my accounts. She needs to get re-retrained. Loan services department was a friendly interaction even if they didn't have a product that suited me. Bank tellers seemed nice enough. Online banking system is horrible.

I've had nothing but positive interactions with this location and branch. They were extremely…read morehelpful when my children were kicking off their own accounts and even later when kids were living abroad. They have been proactive in helping me get the most of my accounts including adjusting account types to optimize interest as well as other key features. Like all locations, they periodically have new people they are training, but they seem to support them well. Thanks so much team!

Not only are the tellers slow but there never seems to be enough of them. I felt like I was…read moreinconveniencing the tellers by my deposits. Just another old, boring, slow bank.

Always very eager to help resolve any issues Kind customer service mason branch. Been with them 10…read moreyrs never a problem:)

Since the former long time (D.S.) CEO retired, the overall service has declined - A LOT! Existing…read morepersonnel are nice enough but seem to be under a lot of stress because their count has been reduced. The web based site is often not working and having to be on-hold for greater than 10 minutes for the one active employee to answer is not good. We have determined that transferring our IRA to the GCCU is NOT GOING TO HAPPEN. As members since the 1970's when it was a little office on Central Parkway, we are really disappointed in the way it has become. Note to the current CEO: There is a need for substantial improvement. 08/27/2025

I have been a member of the Kemba Credit Union for some time now. I am very happy with the service…read moreI have received. I bank with the Amelia location. I only save and invest. I do not use credit cards. They are always very helpful and answer all my questions.

Super nice staff. Location is convenient. 4% checking is hard to beat. Great ATM network but Kemba…read moredoesn't let you deposit into any ATM. They have mobile check deposit though.

I have used chase, usbank, huntington, and Cinfed has been wonderful with customer service, product…read moreofferings, and security!! I rest easy knowing the security measures for Cinfed are working!! I would recommend Cinfed to anyone looking for a great financial advice and help.

My identity was stolen, and I found myself with very little left to my name. Not enough to live…read moreon. I was at my wit's end, made an appointment, and went to the Oakley branch to talk with branch manager Shawn DeGolyer. She helped me through changing all of my account information (numbers) and guided me as to how to protect my identity going forward. I felt very confident in her ability to help me through the process and would highly recommend working with her. She is very knowledgeable and patient.

Have been banking with them for over 15yrs. with no problems live less than 5 mins. from them but…read morenever have to go because i can do everything online.

Ihave been banking personally and commercially with FF since 2005, Service has been great! Iwould…read moretotally recomend them for all banking needs. John C.

Kudos to Darla + the Estate/Trust department! In trying to…read morefind the correct Central Bank that handles a royalty property account, I started with Central Bank & Trust in Kentucky. I had very little information to provide to start the search. Darla, my first contact, brought in two experts from the estates and trust department, and they did some additional digging. When they couldn't find any records, they suggested I contact the Central Bank in Missouri, and they even provided the phone number. It turned out to be the Central Bank in Texas, but I made it this far because these three women provided such outstanding customer support. And I'm not even a customer!! Thank you!

We went to Guardian for a Constuction loan. We worked with Angie Kessel through the entire process…read more She was very helpful and professional during the long process. The process was long due to our situation but she never gave up on us and helped us along the way. We finally got the loan started and are now building. We hope to work with her again when we convert over to a conventional loan next year.

Angie Kessel helped us with getting a loan to build our forever home, she was never too busy to…read moretake our call or answer our questions. She made this process go very smoothly. We would recommend her to anyone, she is very professional and yet makes you feel like your the most important client she has!