So, I've been utilizing the services of Heritage Cleaners since moving back to Nashville a little over a month ago. I've probably used them 4 times now, so I figure it is time for a review. My shirts are always pressed nicely, and I ask for light starch (and for once) it is actually light starch. They have not ruined any of my clothes, lost any of my clothes, and they are always personable. Additionally, they have not ruined of #1 wife's stuff either. She remembers my face and my name when I come into the store, and the owner (I assume) lady (the "she" without an antecedent above) is always present. As a bonus and kinda funny aside, I have two dogs - if you read my stuff you probably know this... anyhow, I wear a black jacket for winter. So, you guessed it; it has dog hair on it... all of the time. Every time I go in the store, she is always like, "You want me to roll you?" It just cracks me up that she wants to lint roll me while I'm in the store. I don't think she realizes that some people might find a offense at that (but it's cultural, she is just trying to be extra helpful). Love the lady to death... absolutely kills me when she breaks out the lint roller on me. (I don't let her roll me; just happens every time.) She even gave me one "for Christmas", she said. I think our interactions would have made a great Seinfeld episode... read more

Heritage Cleaners - Laundry Services Near Me - Brentwood, Tennessee

I tried this place out w a huge order of drapes and comforters and bedding and pillows. Not only was it overpriced but my drapes which were brand new barely used are ruined now because of the way they pressed it. Brand new drapes now have a highly visible flaw right in front. Hundreds of dollars I paid them to ruin brand new expensive drapes ‍ read more

This has to be my favorite cleaners by, and I would never try anywhere else! Why? The answer is easy - because heritage cleaners is the best cleaners I've ever been to remind our life, and I'm very picky about all of my clothes being dry cleaned and taken care of to perfection! Don't worry about taking your best filter clothing, your best when the treatments, bed coverlets add Infiniti because they have never disappointed me, and I'm sure they want because I have been going to Heritage Cleaning long enough that they could have ruined many items in my home and my closet. I wouldn't hesitate to give them 100 stars out of 100 stars. again, I'm very picky about everything I own; so just tell them that you'll be a customer if they'll take really great care into a really great job of any and everything you take there! read more

Heritage Cleaners - Laundry Services Near Me - Brentwood, Tennessee

See all

I have been using these folks for over 6 years now and live their service. Lovely folks at the desk and will always do what is right.

We started using Heritage Cleaners right when we moved here nearly six months. I've never had an issue with this location and I happily drive out of my way to drop off our clothes now that we live very far away. In fact, I walked in last week for the first time since we moved away from Brentwood and she remembered us! She thinks my husband is very sweet and nice. She was so excited we came back and asked us how our house hunt was going. So nice! She gave us a new "Heritage Cleaners" bag to use for our dry cleaning, and is currently repairing our old bag for free. This is the best customer service I've received from a dry cleaner so I will definitely continue to use this location! read more

I've been a regular customer here and will remain loyal because of the great attention to detail, super quick service, friendly staff and best of all convenience and trust. I trust them with my daily work attire as well as my super fancy attire as well. (And believe me, I've had many things ruined in my past at some unnamed dry cleaners, but I wholeheartedly know I'm in good hands here). My experience with Heritage Cleaners is beyond stellar and I highly recommend you stop by and try them at least once if you are from this area. You will probably become a loyal customer like me. :) read more

Left item 4/6. Told it would be ready 4/13. I arrive 4/13 at 1:00 P.M. And was told it would not be there until after 5:00 P.M.!! I drove half an hour out of my way to get there. If they had told me initially it would be after 5:00 I would have planned my day differently. Either poor planning on their part or poor communication. Either way, I won't be back. read more

This place has ruined 4 button down shirts of mine in the last 2 months. The first time there were bleach splotches on one shirt and another shirt was completely discolored. They gave me a credit for the shirt that was completely discolored and tried to fix the one with splotches. I came back to use my credit and although they fixed the splotched shirt, 3 of my other shirts had holes either by the cuff or elbow. I tend to blow out elbows on shirts, so I was fine letting that rip go, but all 3 shirts also had holes near the cuff that were completely their fault. The holes were in the exact same spot on all shirts - not in a spot of stress that typically gets worn. When I asked them about it, they tried to tell me that I brought them in that way, which is absurd. They clearly clipped them together and snagged them on something. They refused to give me money back or a credit. I will never be coming back here - I'm now out $400 in shirts. If you value your clothes, I would not bring them here. read more

Will never go back. Called to ask how much it would cost to have a suit coat dry-cleaned. Was told the price. I then went in with my suit coat and also presented a coupon that was on their website. I was told that I wouldn't get the full discount amount of the coupon, but that she would give me a 10% discount. I should have left at that moment, but I didn't. When I returned to pick up my item, I had the coupon with me again and I pressed the issue this time. The lady told me that they didn't accept that coupon at their location and that she would give me a 10% discount. I showed her on the coupon itself where it said that it was accepted at all Heritage Cleaners locations. On top of everything else, she ended up charging me a higher price than she originally told me and then added the discount to that amount. Ended up paying $12.53 when it should have been much less. Needless to say, I won't be back. I took my sport coat to another cleaners in Brentwood a few month later and only paid $7 to have it cleaned. I sure won't be back! read more

beware!!!!!!! if you have designer clothes, i urge you not to use this dry cleaner! they will remove the label's..... im assuming they will put them on some cheap clothes and try to sell them for a profit with the designer label attached to the cheap clothes. i took my designer wedding dress here to find my label was gone from my $4500.00 jim hjelm wedding dress! beware! beware! beware! read more