This review comes from my deep appreciation for the care my mother received during her nine years…read moreat this facility. The staff--from Abby to Grace and the entire team in every cottage--deserve recognition for their attentiveness, compassion, and support toward both residents and family members. The cottages are consistently clean and well maintained. Meals are nutritious, balanced, and served on time every day. Even when I was away for the summer, I felt confident knowing my mother was in good hands. The staff communicate regularly about residents' health and behavior, sharing both positive updates and any concerns promptly. My only suggestion for improvement would be to ensure better management of personal clothing items, as they were occasionally misplaced or taken by other residents. I recommend the facility to family members looking for a place for their parents or family Louise T

STAY AWAY!!!! Pacifica Belleair is infested with Scabies and lice.!!!!!! The caregivers have zero…read moretraining to care for dementia patients, are abusive an negligent. The State has closed two cottages due to the infestation and poor conditions (full of roaches). The director, Dawn Grady, is a horrible human being who only cares about filling the place and residents are dying due to neglect. I regret sending my mother to Pacifica Bellair for the 8 months that she resided there, ending up with a huge hematoma that bled for two weeks. One of the residents, a little old lady that lived in the same cottage than my mother, was sent to the hospital with maggots in her legs and private parts. She died in the hospital. This place SHOULD BE CLOSED and Dawn Grady should not be working with our fragile loved ones.

I spent 2 years looking for a place to move to as a new single widow. As soon as I saw Regency…read moreOaks I knew my search was over. It was so beautiful !! The 40 acres are something to admire and it was so peaceful not hearing traffic . I have now lived here for 22 years and I have had very happy, healthy Times with my many friends. Eleanor F.

We moved into Regency Oaks Senior Living facility about three years ago and just want to recognize…read moreChris and Eric from the Maintenance Department. They work under Darwin's leadership and have always been great about responding quickly to our work orders. They take the time to listen and always come up with solid solutions. We've seen a big improvement in the maintenance team over the past few years, and it hasn't gone unnoticed. Not long ago, our air conditioner broke late at night--around 10:30 PM. Justin Chapman, the Security Manager, jumped into action right away and made sure we had a cool, comfortable place to stay that night. We appreciated how quickly he handled everything. The care, quick responses, and genuine concern from the staff are what make Regency Oaks feel like home.

I can't imagine how this place can be any lower than a 4 having great familiarity about so many…read moreothers in the area and nothing can hold a candle to Cypress Palms. And you get what you pay for. I don't think pricing is too high at all. And the care and the staff is amazing. It's been a very stable group with the main caretakers having great tenure. I personally have had nothing but excellent interactions, care and concern. If you can make it this work for a loved ones, you can rest assured they are going to be well cared for.

As POA and Health Care Surrogate for my friend, I helped her find an ALF. We looked at many in the…read morearea but once we walked into Cypress Palms, it was very apparent that this was going to be the place. It was immaculate, no smell at all, everyone was happy and friendly, and there were decorations for the season, which made a very nice, welcoming atmosphere. My friend decided on a one-bedroom apartment with a screened patio, which also had a small kitchen area. It is a nice-sized apartment and we were able to fit all her bedroom furniture in the bedroom, including her recliner chair, and a full-sized couch, a love seat, two arm chairs, coffee table, end table, and chest in the living room. Over time, she has deteriorated, both physically and mentally, and the staff has adjusted as needed. She can be overly demanding at times, but the staff is patient and understanding with her, and always there when she needs them. I've eaten there a few times and the food is delicious and nutritious - and a varied menu which she can choose from each day. I highly recommend Cypress Palms for any of your loved ones. They have always gone beyond my expectations in caring for my friend.

Great people giving amazing care to the elderly and those recuperating from an ilness or accident.read more

So far, overall, my mom has received excellent care here by very pleasant aides, nurses & Admins…read morewho have made her feel welcome & comfortable. There's probably a shortage of aides at night but I hear that's nationwide!!

The Gables of Palm Harbor welcomed my mother when she was summarily pushed out of rehab, and the…read moreplace we originally contracted with rejected her. Jeannie walked me through the process, while I was panicking. It was not an easy transition, which is apparently quite common. The location is good, the apartments are two-room, so you feel as if you are living in a real apartment, not a dorm room. The location is excellent, with a lovely outdoor area for sun and fresh air, that overlooks a lake. Now, some months later, we are so glad she is at the Gables. Care givers are lovely and friendly, Mom has made friend with other residents. She's exercising and playing games. She's gone on some of the outings, as well. Dee and Michael are outstanding activities leaders. Lance, Kim, Lisa and the rest of the PT team is fantastic. No, it is not perfect. They have "adequate" staff, which means if your parent needs 2 person transfer, they wait longer. Adequate is not always enough. But, overall, Mom is happy, we're generally happy with her care, the food is not awful (as it was at rehab) and Sheila and the staff genuinely seem to care about residents.

This is a lovely place to live for assisted living with the enhanced license for nursing care. I…read moreworked with Laurie in Admissions who was wonderful at showing me this place via FaceTime & then on a tour when I was in FL. Everything looked very clean and the dining room is an open concept & very spacious. This place also has a separate casual cafe and also a formal dining area for restaurant-quality food without taking your loved one out of the facility. The outdoor area is lovely, spacious, covered, & offers a view of a lake - how tranquil! The rooms were impressive as they had a separate living room from the bedroom - something that I had not seen at other AL facilities. Working on the paperwork was a breeze & Laurie made everything very easy.

Best experience ever working with Jada!!! She went above and beyond helping us and was such a good…read morelistener and so compassionate. Highly recommend!!! Such a beautiful, clean, friendly place to be.

Lashaunda, the new Director in Memory Care went to extraordinary lengths to help me with a recent…read moreissue at Wickshire Countryside. Nothing was too much trouble for her and she monitored my problem from beginning to end. Wickshire is very fortunate to have acquired such an outstanding new employee.

I was there for 3 months and the rehab was awesome. The AIDS on the floor were so good. The food…read morewas delicious and if you didn't like what they had you could always order a hamburger. When I went in I could barely walk and I'm leaving on my own two feet. Forever have to do rehab again I'll be coming back

Physical therepy , occupational therepy ,nursing and caring for the elderly . Great people to have…read morearound you when health problems exists.

The care at Harbourwood Care is ATROCIOUS! The duty of fulfilling their responsibilities for 24…read morehour supervised medical care, administering medications, wound care, managing chronic conditions and ensuring a safe, comfortable living environment...they failed! The duty to provide hygiene care, bathing, dressing, eating, toileting and laundry...they failed! My mother-in-law, Evelyn, passed away on 6/27/25 at Harbourwood Care Facility. She had balance issues which required assistance to stand. She constantly had UTI's from little to no hygiene assistance. She was often left unchanged from the night before till the afternoon. Doctor appointments were missed due to negligence arranging transportation. The food service department follows NO dietary protocols or considerations for medically necessary conditions. The doctor assigned was USELESS. When my wife called him for help, he was rude, uncaring, denied what we know to be facts, and refused to provide any additional orders or even suggestions to get Evelyn proper care. My wife and I reside in another state and flew down several times a year to visit and check on things. We flew down that week after receiving a call stating that Evelyn was not doing good and was nearing the end. Evelyn passed away without the assigned doctor ever seeing her, he signed the death certificate listing the cause as coronary. All without ever seeing her! We were there from morning til night so we know he didn't come in at all. My mother in law died from undiagnosed C-Dif. The week Evelyn died, she had diarrhea all week, with an odor so bad that the Nurse Practitioner diagnosed it immediately upon checking on her late Thursday afternoon on the 6/26/25. She ordered a sample be taken to the lab for verification immediately. She ordered antibiotics to be started immediately and ordered IV fluids to be started because she, without a doubt, knew it was C-Dif. She also told us that with proper treatment recovery was possible. Well the meds ordered were not started til much later, the IV fluids were never given and the sample ordered by the nurse Practitioner never made it to the lab. In fact, it was left on the night stand! Evelyn died the next morning. Now the second part of this story. My sister-in-law, Donna, was also a resident at Harbourwood. She was bedridden with Multiple Sclerosis, Kidney Failure, Diabetes and a previous Heart Attack. She passed away at Harbourwood on 8/9/25 six weeks after my mother in law. The doctor from Mease Countryside Hospital informed me that although he tried to bring her back, too much time elapsed. Harbourwood waited too long to call 911. The reason for this delay was the standing order; that NO ONE can authorize any patient to be sent to the emergency room without approval from the Director of Nursing! Well, it just so happens that she was off for the weekend and it would need to wait till Monday 8/11/25. The on duty Nurses wanted to send her to the hospital on Friday, 8/8/25 and when she was unresponsive on Saturday 8/9/25. She died before 911 being called. To add further frustration, her cardiologist appointment on the Tuesday 8/7/25 prior to her death was canceled by Harbourwood because Harbourwood never made her transportation arrangements. So an appointment that possibly could have detected a problem and saved her life never happened because of both negligence and incompetence! The same exact thing happened, to my MIL, her cardiologist appointment was canceled for the same reason! Coincidence? Negligence? Incompetence? The level of hygiene care is atrocious. My mother in law was never without a UTI infection. Her incontenince was a major problem with the staff. She was often left the entire day unchanged from the night before. Both my wife and I were frequent flyers in filing online complaints with ACHA, Agency for Health Care Administration. After an inspection visit things would improve for about a day or two. Then right back to the same old poor care. In fact, it was after one of their visits that my mother in law and sister in law were finally put together in the same room. A move we had been requesting for over a year. The food service was a constant complaint to ACHA and Harbourwood administration. NOTHING CHANGED. A medically tailored diet for patients is a non existent thing! My MIL needed her food cut up small - the food service people refused to do it. Refused! My SIL was most often given foods she was not supposed to have or requested not to have. No one cared. So all the care that you would want and expect from a nursing facility for your loved one, such as hygiene, nutrition, a safe caring environment and medical supervision you will not get at Harbourwood. Find another facility. If one good thing can come from two deaths in my family please let it be that you look elsewhere for your loved one.

I would highly recommend Harbourwood to anyone looking for somewhere to place their loved ones. I…read morelooked into many places and in my opinion Harbourwood is by far the best in the area. The staff is amazing. They are patient, compassionate and caring. They take such good care of my Mother. She has been living at Harbouwood since December of 2019. We honestly do not have any complaints. They have a lot of activities which my Mom loves. She is very happy at Harbourwood and I have comfort knowing she is in good hands. I would personally like to thank Terri for always looking out for my Mom and keeping me informed. You have helped us so much. God Bless!