Who said buying a car has to be stressful? Not when your being served by Miss Tatiana We had an outstanding customer experience. We arrived, and we were greeted by people who felt genuinely committed to helping us find exactly what I needed. It was impressive that most of the people at this location displayed their honesty, patience, and dedication to customer satisfaction. I never felt pressured, and they went above and beyond to ensure we were comfortable with my decision. Her exceptional service, attention to detail, and positive attitude made this a pleasant buying experience. I highly recommend asking for her when you visit this location; she truly cares about her customers She made the entire process smooth and stress-free. read more

I had a very negative experience leasing from Heritage Hyundai of Towson. During the negotiation, the terms of the deal--especially how my prior lease payoff was being handled--were explained one way, but ultimately crafted in another that hid charges from me. Save yourself the trouble of dealing to scumbag salespeople and go to another dealer. I contacted the dealership multiple times and eventually spoke with management (Ramon Clark & Sarah Udelhofen), but they refused to take any responsibility or help resolve the issue. read more

*Sighs* I hate leaving bad reviews. I was contacted by like three people via text and email from this dealership. After searching the popular used car sites. Finally I was called by the sales manager Noah Leeson. I was very clear on what I had to offer for a trade in, remaining payment, typical appraisal at other dealers, and what I wanted to pay. He informed me that he'd definitely be able to meet those guidelines provided credit checks out fine (and it did) and the trade in was in good shape (and it was). I informed him I didn't want to waste time on silly fees and such and bait and switch because I have to travel 2 hours to see the vehicle. He told me some fees up front and asked me to come in. He said he may even get me more money for the trade in. He sent me the fee sheet via email. Long story short I travelled 2 hours to the site, never met a Noah Leeson, never once seen him. At this point I'm convinced he was AI. The sales person he set me up with didn't have any details of the conversation I had and the numbers or terms we discussed. He was a nice man so that's really who gets any stars. But it was like I never had any conversation with a Noah. The claim was he was with a client for hours. We all know that sales people can and do step away often. Five minutes would've been enough. This was a bad experience, a half day wasted, with no intention to make the deal I wanted to work. They added useless reconditioning fees (on a late model, one owner, no accident vehicle) of close to four thousand dollars. Huh it only needs a wash! The processing fees were maxed out for the state and not itemized. The trade in was undervalued. Ugh the whole experience was bad. Props to the patient sales person, nice guy, think he should work somewhere with better customer service where his skills would go further. Don't recommend. read more

After attempting to negotiate with 2 other dealerships in the network, this one seemed to show some willingness to meet the customer in the middle. The smoke and mirror tricks turned out to be worse here than at the other two in network dealerships. A car oringinally priced at $5800 on the car fax report was inflated just so they could pretend to offer it at a discount. The website said "the price includes dealer fees" in reality the price was "before fees were added". Eventually the Mazda dealer in Catonsville was willling to do the deal for a total of $7000 which included 2 yrs registration, taxes, reduced dealer fees and promised everything on the car was in working order. The Towson location was willing to meet those terms. Except since the insisted the ac was working properly, we went to another mechanic to prove it was not. Once repaired properly, this dealer would not "make it right". In addition they only registered the car for 1 year keeping the $195 for the second year in their pockets. $260 out of pocket for the air conditioner repair, plus the $195 they did not give to the government means the car cost us $7,455.00. The $260 we knew we would not get back because be were not willing to trust again. The 2 yr registration switched to 1 yr happened so fast behind closed doors that we overlooked it in the final documents. That's what we get for trusting the dealer. BUYER BEWARE BEWARE ITS NOT AN OVERSIGHT - ITS THE STATUS QUO. Sure it was "just" a used car, over priced, but as the good book says, if you can't be trusted to be honest and fair in the little things - then you don't deserve the profits in the big things. We won't be back. read more

I don't usually leave reviews (in fact this is my first), but my experience leasing a new Hyundai Palisade for my wife at Heritage Hyundai Towson was truly exceptional. I do my homework before stepping foot in any dealership--I research vehicles, trade values, and run numbers ahead of time so I know exactly what I'm looking for. I spoke to several dealerships around Philly, but none compared to the service we received here. Tom, our salesman, went above and beyond. The exact car we wanted wasn't on the lot initially, but he tracked it down, sent us a video the next day, and made the whole process so easy--even though we live about 85 miles away. My wife thought I was crazy to drive that far with our newborn, but Tom's patience and genuine willingness to help made the trip totally worth it. When we arrived, Tom greeted my wife, our daughter, and I at the door. He asked if we needed to use the bathroom or wanted a drink--small gestures, but they made a huge difference in making us feel welcome and comfortable right from the start. What really stood out: the deal we agreed on over the phone held exactly as promised. The only difference was the payoff on our trade-in, which was slightly higher than expected--but Heritage Hyundai absorbed the $100-$150 difference without raising our monthly lease payment. No hidden fees, no last-minute surprises, no pressure--just a smooth, honest process. Tom is not only extremely professional, but also down-to-earth, personable, and makes the whole car-buying experience fun--a total rarity. With 25+ years of experience, he's thorough in explaining everything yet keeps the process efficient so you're not stuck in the dealership all day. If you're serious about buying a Hyundai, call Tom before you go anywhere else--you'll thank me later. This was a 10/10 experience, and any friends or family I have looking for a Hyundai will be going here first. read more

Heritage Hyundai Towson - Hyundai Palisade SEL - Car Dealers Near Me - Towson, Maryland

I purchased a Hyundai Tuscon in March 2026. The Tuscon comes equipped with a motion sensor to open the trunk. The salesman, Tom, turned the sensor on before I left the dealership the day I bought the car. The next day, the sensor activated when my son was walking behind the car that was in my detached garage with the door closed. Even with the door closed, the trunk opened by itself, got wedged into the garage door, and was dented by the time I had my son crawl under the garage door to close the trunk. In addition, when I bought the car it had a "burn hold" warning in the dealer's inventory. Tom checked and said that a burn hole had been repaired and was fine. Again, when I inspected the car in the light the next day, I noticed the leather was damaged and not repaired anywhere near new condition. Tom told me I could bring the car in on a Wednesday in two weeks and get the issues fixed. I live 1.5 hours from the dealership. When I showed up at 9 am, Tom told me that the upholstery repair guy wasn't there and that the dent couldn't be fixed. I complained to the Sales GM Roman, and he said that he would get Tom to have a loaner sent to our house so they could pick up the car and fix the issues. That was nearly four months ago. I have called Tom and Roman repeatedly and they assure me that they will get me the loaner soon or get it next week. They are lying. They lied when they sold me the car and said the burn hole was fixed. They lied when they said I could bring it in to get the leather and trunk repaired. They lied when they said they would send a loaner to me. DO NOT TRUST THIS DEALERSHIP! DO NOT PURCHASE YOUR HYUNDAI FROM THEM. read more

First, let's get past the "We strive for 100% satisfaction, please let us know the moment you are unsatisfied and we will try to fix it" BS. Having this policy does not forgive having bad customer service, or sketchy service suggested addons, or any other of the usual dealership negatives this place has. What it does do, though, is having employees ask every time "Please log online and give me 5 stars as that really helps me out", which, again, coupled with the bad service, gives Heritage a terrible even worse reputation than the normal dealership. In particular, though -- my last visit was just an oil change a while's back. I've contemplated writing this 1-star negative review because I rarely give 1 star reviews. But this visit warranted it, and as a result, I will not be returning, nor buying a car here either when that time comes (which i was going to, since I did buy my current one here). I brought my 11 year old Sonata (that I bought here) for just an oil change. It had been a while since I've visited Heritage, so the new service building was new to me. Very nicely set up, seems all shiny, separate indoor section for the write ups -- all very nice. After verifying I just wanted an oil change, I said I had a coupon from the Heritage service page, one for the conventional oil change (as opposed to the synthetic). As of today 12/21/24, there still are two separate coupons for each oil change type. Immediately when hearing that from me, a service employee seated at his computer rudely says "Uh, ha, we don't do conventional oil changes anymore", with a smirk on his face, and no other helpful hints. No one else thought to help me any further either. It seriously looked like 4 employees just looking at me, not saying anything. Ultimately a guy asked if I had a reservation and continued with writing my service up, only confirming at the end that we'll do a synthetic change, but give a small discount. To management: know that if no one complains while having a 100% satisfaction guaranteed policy, it does not mean everyone is 100% satisfied. We your customers do not want to talk to you about our experience and how you'd like to rectify it. I've already done that. Never coming back. And leaving this on yelp. Teach your staff and managers. read more

Heritage Hyundai Towson Service Center has gone completely downhill. I would give them ZERO stars if possible. A few years ago, I would've rated the service center higher stars, based on their quality service and reliable/friendly service advisors. Unfortunately, over the last year the service center continues to disappoint, and lack customer service. Over the past few months I've called the service center- I've left voicemails, haven't had a response or call back. However, today was my final straw with the service center! I had an oil change appointment scheduled for 2:40 pm. I arrived at approximately 2:35 this afternoon... I follow the instructions which state " remain in your vehicle, a service advisor will be right with you" I waited in my vehicle for 15 minutes, while several employees walked passed me in my car..: without giving me a greeting/eye contact or even simply saying "Hi, we will be right with you..." I decided to enter the service center because it's now after my scheduled appointment time, and I didn't want them to think I was tardy--- but I was quickly redirected back to my vehicle. I waited another 15 minutes. By 3:05 I still hadn't been greeted... I was not acknowledge until I asked an employee to grant me access to the service center exit... (blocked by a vacant car) then every service advisor wanted to run out into the garage once I said the customer service was awful- conveniently everyone was now available and could help me. They should've had the same energy 30 minutes ago. If you can't respect my time and give me a proper greeting, then I don't need to spend my hard earned money at your establishment. I'm disappointed and upset. I allowed the service center to waste my time and my gas. I will definitely not return and I do not recommend this dealership. read more

Heritage Hyundai Towson - Appointment reminder for 1/10 @ 2:40 - Car Dealers Near Me - Towson, Maryland

The WORST experience EVER. Bought enough cars in my life to know the difference. These people will try to trick you at every turn and give car dealers a bad name. read more

WOMEN BEWARE Women--especially if you trust service centers to be honest and don't know cars inside and out--do NOT bring your vehicle to Towson Hyundai. I will not be returning here for maintenance after repeated issues with transparency and warranty coverage. I came in today for a 1:00 PM oil change and tire rotation and mentioned that my passenger-side mirror wasn't moving properly and should be covered under my warranty. Thirty minutes later, I was told the mirror motor needed replacing and would cost ~$130, and that my warranty did not cover it. I declined. Thankfully, I had my warranty contract on my phone--which clearly states that mirror motor switch mechanical issues are covered. After waiting two hours, I had to once again explain my warranty coverage and physically show them the contract. Only then did they say they'd "call the warranty company on Monday," with no clear follow-up unless I asked. This is especially frustrating since I purchased the car and the warranty from Towson Hyundai in 2020--they should already have this information on file. To top it off, when I tried to leave, all exits were blocked and I had to ask multiple employees to move cars so I could get out. This experience made me seriously question how many times I've been incorrectly told something wasn't covered--and paid anyway. In the past, I paid $700 over multiple visits for an engine coil issue that was eventually confirmed as warranty-covered only after returning with my then-boyfriend. That money was never refunded. I no longer trust this service center to be honest or advocate for their customers. If you value transparency and fair treatment, especially as a woman, I strongly recommend going elsewhere. read more

I wanted a hard to find car, they had it, so I settled in & dealt with it all, but if there was a choice to easily shop around, I would have opted for different people & experience I spent a decent amount of time doing my homework online to learn about the car prior to visiting (i asked price lines, trade in values, history, process of buying, etc...I felt ready to go get the car, and now looking back on the whole experience a lot wasn't great- which really took away from enjoying getting myself a new car. -while the sales attendant started strong with videos & information via online/texting communications, when we were there it was clear they knew nothing about the car specifics (which we let slide since it was a Honda in a Hyundai shop) -but pairing this with them not doing a great job guiding us through the whole process, instead giving us the quintessential unfortunate pushy salesman approach we kept having to ask them to wait, pause, allow us to talk things over-& got some responses like, well this is a good deal, im not making anything on this, i can't hold the car, well what are you going to do- when I decided to move forward, their write up was suddenly a lot higher than the prices they had written up and sent me prior to saying my official yes- I had to be adamant about, 'um you gave me this price on paperwork numerous times- why doesn't it match' then they changed it back- which felt shady- they really short shafted me on trade in value- they said they use Kelly Blue Book, but they then quoted a bunch of nonsense in house loopholes & came in way under- I had to push push push it back up it wasn't their fault the internet went down, but in addition to that delay, we sat around for awhile with no updates on what next, timing, process, it was very anxiety filling- we started at 11am and left around 330pm- having to very much push them to move faster as we had to get our daughter from school-- on the same vein despite having told them I plan to come, check out the car, buy the car if price hits, and trade in my car...they said nothing about things we needed to have in the way of paperwork, then made it very hard to navigate next steps because we didn't have the paperwork-would have been a courteous heads up instead of a blame game the experience, was why people hate car shopping, just bleg, can we get this over with read more

EDIT: Sarah Udelhofen, the regional manager, already has spoken to me on multiple occasions about this issue. She has my contact information. I cannot see anything Heritage could do to correct this situation, as the lasting impact is my time lost and my stress. This review is prompted by my experience with the finance and title department ONLY. My sales experience was tolerable. I had some issues with the finance office not being forthcoming on basic questions about the terms of the contract, and giving incorrect guidance on how I could make my down payment, and one question was met with an explanation of how to use Google (I was asking about specific wording of contract language, which I could not find on Google, I needed to see the contract...). I still went through with the purchase of the car, despite these frustrations. I waited for the call to tell me my license plates were ready. As the 60 days of my temporary tags came closer, I called Heritage on 1/31/26 to inquire about their status. I was told not to worry. A few days later, a pile of the concrete-like snow from this historic winter took off a piece of my bumper, and I had to take my car to a body shop. With just over a week until my temporary tags expired, I wanted to have my license plates before I got my car repaired. I called on 2/5/26, which is when someone noticed there was an issue processing the title paperwork. I then followed up on 2/6, 2/9, 2/11, and 2/12 without a full explanation of what was happening with my license plates. I was told that the temporary tags could not be extended, and that my car needed to stay off the road until it was corrected. I was given a loaner car on 2/13 and, when I asked in person, I was given a shrug and told they don't know why it is taking so long, but I should have my plates in a week. I was given a loaner car for 4 weeks. Three weeks passed. My car was worked on at the body shop, and was almost ready for pickup. I called Heritage on 3/6 about my tags, a full month after they realized the paperwork was not processing, and I was told it would be looked into and I'd hear back by the end of the day. I never received that call back. I called the following morning 3/7, only to be informed that everyone who could answer my question was out for the weekend. After 9 phone calls, I was done being avoided and got my state senator involved, who got the MVA involved as well. Only AFTER I got the government involved did anything happen. I was eventually told on 3/9 that a mistake was made with my title paperwork-Heritage did not explain this fully to me, the MVA did. This would not have made me so frustrated if it had been corrected when it was noticed initially on 2/5/26. However, it took 4 weeks and government involvement for Heritage to take any action to correct my paperwork. I have called and emailed Heritage every day since 3/9 to make sure that this issue is resolved. It has now taken an additional 3 weeks for me to get my license plates-104 days since I initially purchased my vehicle. I had to become absolutely insufferable to spur Heritage into action. Yes, they gave me a loaner vehicle to ensure I was not car-less during this time. That does not absolve the abject failure in communication and lack of follow-through that has occurred in the last 4 months. There is no excuse for taking nearly 4 WEEKS to correct a mistake in paperwork. This situation has caused a lot of stress, and has not been solved in a timely manner. There is no fixing this situation-I can never recover the weeks of my life I have been left filled with worry, given no answers, and forced to use my lunch at work each day to make calls and demand answers. I purchased this car after a serious accident, and thought my car-related woes would end on 12/17/2025, but I was mistaken. It took 104 days, 21 phone calls, and 19 emails to correct this situation. I would NEVER recommend someone buy a car from this dealership in the future, unless you are willing to exist in administrative purgatory for months. read more

The people here are scam artists--just like any other dealership. I went in to discuss trading my car, but the salesman did everything possible to avoid helping me with that. Instead, they pushed me to take on payments for a seven-year-old car--at an outrageous monthly rate. They even suggested setting my car on fire to get out of my lease (not kidding). On top of that, they tried to get me to add one of their employees to my insurance so he could "consider" buying out my lease. When I wasn't falling for it, they sent out a sales manager--a woman with the absolute worst wig I've ever seen--who then tried to pressure me into their nonsense. Do not deal with these people. All dealerships are scams, but these guys take it to another level. read more

The service department is terrible, No one has the courtesy to ever return a phone message. Why even have the option, if noe one returns the call? And the phone line is always busy, so the only thing one can do is to leave a message. A real Catch 22. read more

Hyundai sold me a defective IONIQ5 and will not stand behind their product while misleading, delaying and misrepresenting the buyback process. We purchased a new IONIQ5 electric car with 24 miles on the odometer on May 7, and found when we drove it home that it would not charge. So first of all, horrible quality control on the part of Hyundai. The car has been back at the dealership continuously since two days after purchase, but the service department has been unable to fix it despite replacing at least 3 major parts. At this point they seem to have no clue what might be wrong. Their corporate website says "While you may have considered contacting the Better Business Bureau (BBB), lemon law attorneys or your state's Attorney General, our Customer Care Department is here to address any concern you might have--no issue is too big or too small." I foolishly trusted them to do the right thing, and started a complaint file with the Customer Care Department within a week of the initial purchase rather than just forcing them to comply via an immediate lemon law claim. After a more than a month of waiting, over 30 emails and phone calls to both the dealership and corporate representatives, extra trips to the dealership to get needed paperwork, and hours and hours and hours of my time, they eventually said they were ready to move forward with a buyback to make things right. They strung me along until the last minute, when they said (for the very first time) "oh, we see that while you contacted us over 30 days ago to notify us of the problem, you did not also send a certified letter, so we now plan to string you along for another 30 days. And after that time has past, it will take at least 30 days more to finalize the buyback. The bottom line is that you cannot trust them to check their cars up front, communicate honestly, answers communications in a timely fashion, or make things right unless forced to by an attorney. Their corporate Customer Care Department website is completely misleading, and if you have any problem with a Hyundai I would advise returning it within the 3 day purchase limit if possible, or if not file a lemon law claim with the Attourney General the second you notice it. You certainly cannot trust Hyundai to act in an honest fashion - silly me for trusting a corporation to do the right thing. read more

Unfortunately, my experience with Heritage Hyundai Towson has consistently been disappointing, and this most recent visit was the final straw. I had an 8:30 AM appointment and spent a long time just sitting and waiting. When I was finally seen, the process felt slow and disorganized. I was returning specifically to have work done based on a diagnostic test they performed just a few weeks ago. When I scheduled the appointment, I made it clear this visit was to complete the repairs from that test. Yet when I arrived, it was as if none of that history existed. The staff seemed surprised...do you not keep diagnostic results in the system? To make matters worse, after all that waiting, I was told the part I needed hadn't even been ordered. I'm sorry, but if someone books an appointment to fix a specific issue, why wouldn't you ensure the necessary part is available beforehand? It's a huge waste of time...especially for someone juggling two small kids. I won't be coming back. read more

Jackie is not someone to be trusted. Jackie was fine up until the day I brought my car in for trade-in value. We had been going back and forth through phone call and email and Jackie was extremely punctual too. So on the day I brought in my vehicle he was with another customer so someone else helped me. It was known that Jackie was my sales rep. I told the gentleman helping me and I even sent him an email. but he must've thought otherwise because he completely ghosted me and clearly took this as a slight. Never returned my phone calls or emails. Subsequently this is why I decided not to purchase a vehicle from that location. Truly unprofessional and just flat out immature. read more

I bought a vehicle on 29 April 2025 and worked with Herbert Urlahs and the manager on duty was Damien ( last name unknown). When it was time for me to leave, I asked for the keys of the side utility handles that can lock. Herbert the sales person claimed the keys were given to a previous customer back in February of 2025 and they had a Hyundai Tuscon SUV. I asked if they had notified the customer if the mistake and he said they had not. Additionally, he would have to get me a replacement key. However since that time, everyday his manager team, service department and sales department claim they have no idea what the status or hold up is of getting an additional key from hyundai that they initially incorrectly sold to the wrong person. If I were you, I would steer clear. As of today I was told, the same as the day before they have no idea what the status is. I have filed a complaint with BBB. I will also file a complaint with the corporate office. I will also leave reviews of the service on every platform I can to warn people of the neglect and carelessness. It sad that in this society ppl are working so hard to just make it day by day and to be taken advantage of or to not care about customers, or thier purchase its a stain on the Hyundai name and a reflection of a poor business model and practice read more

If I could give zero stars, I would.Buying a car should be an exciting experience, but this dealership has turned it into an absolute nightmare. Their incompetence and lack of accountability are beyond frustrating. First, they didn't even bother to **properly detail my carwhen I purchased it--an issue I had to bring to their attention. But the real disaster? They gave me the WRONG license plate and registration.Because of THEIR mistake, I have been forced to make multiple trips--over an hour each way--to try to fix something that never should have happened in the first place. To make matters worse, their attitude is completely unapologetic and careless.There's no sense of urgency, no ownership of their negligence--just a complete disregard for my time and frustration. This dealership is the definition of unprofessional and incompetent.If you value your time, your money, and a stress-free car-buying experience, stay far away.There are plenty of dealerships that actually care about their customers--this is NOT one of them. read more

UPDATE 3: As of today 7/18/25, I finally received the mats. I have posted a few reviews before this one in utter frustration and dismay. I am posting this one because although it took a while we finally have the issue resolved. Sam and Aileen are the nicest people as I have stated in previous reviews. I do appreciate Sam trying and coming through on today. Matter of fact everyone there is very nice, and I appreciate that too. I know that business like to receive 5 stars but if I am truthful to myself and anyone reading all the previous posts, 5 stars would not stand to reason as I leased my car on 6/23/25 and today is 7/18/25: 5 days away from being a full month for a resolve. In full transparency though, the deal started out as Sam trying to reach his Hyundai rep which apparently was giving the run around. Then I couldn't wait anymore so I paid the high price for the Hyundai installation and told them I would just take the all-weather mats for the car. I wanted to put that out there so people would not think I was waiting almost a month just for the mats. Anyway, I will update my stars to a 4 because although this was frustrating, they did continue to work with me and answer my emails and calls as opposed to ducking me. As well, they were the ones who had the exact vehicle that I wanted. The car is straight fire!!! I can't go anywhere without people stopping me at charging stations, grocery stores, red lights etc. I am a picky car shopper, ahh heck, I am picky about my money and anything I spend my money on period!! However, I do appreciate the continued effort on their part and for this I will update to a 4. read more

So, I had complimentary maintenance at this dealership. It was two weeks since I had an appointment for a recall. During my appointment for the recall they stated I needed a new cabin filter. So, I ordered one from Amazon and put it in. Well, at Heritage today for the complimentary oil change, they stated I needed a cabin filter. Lol! Are you serious? This proves they are not doing any real inspection and would hit the customer with what they expect should be done. read more

Heritage Hyundai Towson - Just put the cabin filter in on the 7th. Here it is the 13th and they said I need a cabin filter. - Car Dealers Near Me - Towson, Maryland

I rate my salesman Nana as five stars. I rate the dealership management as less than a star but there is no way to show a zero rating. They would not honor the agreed upon deal we had in writing over text once I arrived at the station. Nana was unaware of the deal. I paid $500 more than agreed because I wanted Nana to get the sale and he was the only person that day with a moral compass. I will also file a complaint with the better business bureau. I would tell the public to find another dealer and stay away from buying a car from Heritage Hyundai of Towson. I was really disappointed with their tactics. read more

Our salesman, Javier, was just wonderful--not pushy, helpful, knowledgeable even though relatively new to the dealership. The whole team was helpful and worked together really well. Though there was a computer glitch that slowed us down a bit, the staff worked hard and got it resolved, and even went the extra mile literally to drop off some paper work to the apt, personally. read more

I would give zero stars if available. Our cell Associate misled and flat out, lied to me. I went in looking for a Santa Fe XRT with a tow package, floor liners, cargo liner, and mudflaps. When searching through the Hyundai USA it said there was an exact match at Heritage Hyundai. What's on the Hyundai website I sent in a request and the back said yes they had what we were looking for. However, upon arrival the car presented to did not have any of the items I had stayed at work absolute must have. The salesman, however, said that we could purchase those add-ons at the same cost as if we were getting them included. However, upon investigation into pricing, the prices they quoted for the hitch was triple what it would have been the skid plate was more than double and the mudflaps were more than double hoping to return the vehicle as I am disgusted with their practices there. read more

In telling an employee I was picking up a car this evening a porter said to me, "No. Where's the loaner?" And they were informed it was parked at the end of the lot due to a tow truck blocking the entire parking lot. They said, "No. Bring it here." When I informed them, in a very even tone, that I did not appreciate how they spoke to me, they told me, "Not today" and then proceeded to scream at me from the door to the garage as I walked away from them. read more

I don't usually leave reviews but my granddaughter advised me to use this site to express my issue. I have been coming to Heritage for years and have multiple vehicles that are serviced. Never really had a problem with staff but I recently in the past week interacted with a young man that rubbed me the wrong way. He tried to sell me some additional service that I did not want and when I refused, his condescending responses were shocking to me. He had an arrogant tone and acted as if he knew what he was talking about but I question his knowledge. I'm not mechanic or service advisor and I may be an elder but I have common sense and have had enough vehicles to know what is not needed and do not appreciate being talked to like an idiot. I'm local to Towson but I am willing to make the trip across the county and take my vehicles to another Hyundai, Volkswagen and Honda dealership. I really enjoy my experiences with Heritage but this young man, I think his name was either Ryan or Ron, does not need to work in customer service. Even though he is in service, he gives me the feeling of a dishonest sales person that is just out to get money and not really concerned about the customer. If anyone happens to go to Hyundai in Towson, do not use him as your service advisor. I'm sorry Heritage but please choose your staff more wisely. read more

Still a nightmare. I did homework in line and found several of the cars I wanted listed at this dealer. I called and was told the car we wanted would be waiting for us when we got there. I had told them EXACTLY what we wanted and that I didn't need to test drive. There was no car when we got there and not one on the lot either. He said that the web site included ALL dealers and that they didn't have the car. The sales person then tried to get us to buy something else. I spent a full day with the salesman who was taking care of two customers at the same time. He kept excusing himself, disappearing and coming back 30 min (at least) later. We were there forever. My trade wasn't inspected for hours. Our sales person kept coming and going. Finally he found the car at another dealer.... he wouldn't tell me where. He said to return at 9:00 the following morning to get the car. He encouraged me to go with their offer of 0% financing. He said they could use our Bank.... we are a nonprofit and pay cash for everything and the bank has 3 business accounts with a large amount of money. I said OK. NOW I have declined credit on the Business credit report. He was wrong. They submitted it to Hyundai NOT my bank and since we always pay cash they denied it. I showed up the next day with cash to pick up the car..... it wasn't there. In fact they had no car anywhere and said it might be several weeks before they could find the car. Later that day they called and said they found a car and I could pick it up tomorrow. I went back again and was sent with paperwork to a business manager to sign everything. The salesman had the wrong corporate name, which thankfully I noticed and we had to redo everything. That took most of that day. I have permanent disability license plates and gave them my disability paperwork. They said "no problem" and they would call me when they they came in and they would put them on the car. 2-4 weeks. They said I was to return the old plates to the DMV. It has been over a month. I have called 3 times to find out if they were in yet. No one has called me back. I called again today because I got a check in the mail and the title. I was told that instead of ordering new plates they transferred the old ones. She said it would be another 6 weeks to get the new ones and I would have to pay them again. I don't know how to get ahold of someone to fix this before the temp plates expire. I don't think this dealer cares about customers. I've lost track of the lies or misinformation I have been given. Any suggestions of what I can do next? read more

Warning...These guys are CROOKS! Go elsewhere and save yourself money and much headache! We bought a new Elantra without shopping the price and have regretted ever waking in their door! After being promised the "best price" and being late at night as they closed we come to find out the next day that they snug in a $997 paint and fabric protection that we told them we didn't want. Then it took multiple calls and weeks later to get out trade in check for our Subaru Outback. These guys are the MOST crooked dealership that I have ever witnessed and my parents are now in the market for a 2024 Sonata and I would NEVER EVER buy from this dealership again. Be careful and buy elsewhere, there are too many other dealers who are honest and will not screw you like Towson Hyundai did to us! read more

I purchased a vehicle from Heritage Hyundai of Towson and I had a great experience. Stan Gabrovski bent over backwards to help me, and I appreciated it. There was an unforseen issue with the car, and they switched it out with a new car the next day. They really went the extra mile. The buying process is not fast, so plan at least a few hours from the time you choose your car. Overall, two thumbs up for the dealership, and especially Stan. read more

Recently took my wife's 2011 Tucson in for another recall and oil change while there. Without consulting us they switched to synthetic motor oil from conventional in a 13 year old, high mileage engine. (Not advisable). Also charged for 6 quarts when capacity is 4.3. Yes, we got all 6 as the dip stick was clearly overfilled. read more

Heritage Hyundai Towson - Motor oil dipstick. - Car Dealers Near Me - Towson, Maryland

Unreliable and unprofessional. Stay away. Be aware that they will schedule a test drive and ask you to come on your lunch break when they never had the car in inventory. Jason? The sales manager was unhelpful and did not care to provide any explanation. read more

Boy, looking at recent reviews I'm glad I could buck the trend! Wife and I recently went home with a 2021 Kona EV after getting in touch with the sales team @ Heritage Hyundai. Our salesman, Kevin, reached out to us a few days prior to our test drive and answered every question we had. Contrary to previous reviews, I was impressed to see everyone masked-up (and over noses) at 9:15 in the morning when the dealership wasn't yet packed. Hand sanitizer was on everyone's desk and folks made regular use of it (I spend a lot of time in hospitals-- it's noticed!). Our buying experience was very low pressure. We came in with a price in mind and willing to walk away. They couldn't meet our bottom price (which would've been pretty sweet!) but were willing to meet halfway. We felt we got a very fair deal. Finance department was transparent and also low/no pressure. My wife is a stickler for paperwork and at every stage all parties were patient with us while we made sure everything was in order. Overall this was a great experience. The buying process hosted by Kevin, Jason, Roman, and Walt was on par with the best experiences I've had in the business. read more

Heritage Hyundai Towson - Car Dealers Near Me - Towson, Maryland

I have had my car now for 1 week and 3 days and I couldn't be happier with the car or my car buying experience. I was recently in an accident that could have taken my life so the last thing I needed was anymore stress. I went to Heritage on a whim and getting there being greeted by multiple people, offered coffee, tea and water, asking my name and how they could help... The customer service was top tier. My salesperson was Na Na and from the time we met, and he shook my hand, he has not left my side. Even up to today he checks on me and asks if I need anything. He tells my family he met that day he hopes there doing well. He even went as far as giving me his cell number so I have a space to ask all the questions I could think of even after I left the dealer. I drove away in my brand-new car feeling like I gained a friend, not a push person who just wanted my business. Thank you to Na Na and then entire heritage team for making a stressful situation a enjoyable one. read more

I had a 1:15 appointment to view a $70k car. Cash purchase, no trade-in. When I arrived, the salesman was not at work and had not arranged for another salesman to pick up my appointment. Even worse, the car I was coming to see was not there, and never had been there, and the staff was milling around clueless. I cannot do business with such an enterprise as this. read more

Watch for the very, very fine print. Received an email with an "e price" that was a good deal - started to move forward based on that but wait... That does not include transportation. So they take the sticker (which does include transportation) give you a price but put at bottom on email that it is plus shipping. Fine - their bad - my bad for not reading email. But wait we are still $1,300 apart. Hmm Well it turns out the "e price" includes all applicable rebates" such as college, first responders, loyalty etc. So if you were a recent graduate that was a first responder AND you were a Hyundai owner maybe you could get to the e price. And how is one to know. Well I was supposed to ignore the text of the first email, click on "more information". I did that and still nothing. Well under one of the tabs for additional information, as the bottom of that screen is the "the e price is not really the e price" disclaimer. Very disappointing- they know people want to deal on internet - and so they rig that. Just be careful. read more

Pretty disappointed in our experience with Heritage. We came to purchase a specific vehicle we saw posted on their website - a pre-owned Genesis. We have owned two Hyundai's and one genesis so far and have always had an incredible sales and service experience throughout the past 9 years up until this week. I walked into the dealership and out of the 10+ employees that were in the showroom more than half looked up at me and then continued on with their personal conversations which was the first red flag. Customers should not feel like they are interrupting your tea time when walking into your place of business. A simple "Good morning someone will be right with you" would have made a world of a difference. We test drove the vehicle and fell in love but had an appointment to get to so had to leave before we could sit down and really dive into numbers. We were given a quote and went on our way. A few days later a sales manager called us and offered an additional discount off of the online posted price and asked if we could drive the 45 minutes to the dealership. Because we loved the vehicle we agreed to come if he would honor the discount. Well, turns out we were lied to and stating those things were just a way to get us to come back in. I've worked at dealerships for the past 8 years and my stores would never lie to potential customers or even attempt to work with them. The current manager working the deal told us we could take it or leave it there was absolutely no wiggle room. If the car market weren't limiting the vehicles to purchase we would have driven 300 miles elsewhere to avoid purchasing here. There was a scratch on the front bumper and I asked if they could at the very least get us a tube of touch up paint. Managers response? You can go to any Genesis dealership and purchase it yourself for $20. So it's not about the $20 it's the principle that he really did not want to do anything for us. We purchased the vehicle last night and after being there for 3 hours ready to leave at 9pm we're told the salesman just left to put gas in the vehicle? We started signing paperwork at 7:30pm! The gas doesn't even get filled we only receive half a tank. Today we get a call that not everything was signed and we were asked to come back this afternoon or the finance manager would come out to us My recommendation is unless they have a vehicle that can not be found anywhere else that you really want to somewhere else to purchase. It's not worth being lied to other dealers will provide excellent customer service. read more

A roof seal recall brought me in to Service. Since warranties service was due in a few more hundred miles Jay and Heritage Service Dept. also completed that in just two hours On my Santa Cruz ( nifty little truck btw). I have no complaints all around. read more

Recently we purchased a used vehicle with our son from Heritage Hyundai - Towson. Jay Thompson was our salesperson. The original vehicle that we were interested in was no longer available. We did not know this until we arrived at the dealership for a test drive. Jay located another vehicle - like the one we were originally interested in - but with lower mileage, one owner, an excellent CARFAX -better than the vehicle we were originally considering purchasing. Jay arranged to have the vehicle moved to their dealership. Our son test drove the vehicle - he liked it - he decided to purchase. The battery was not holding a charge. Jay monitored the replacement of the battery - along with prepping the vehicle for purchase. Jay kept us informed on the process. He was knowledgeable, personable, a pleasure to talk with - and it was a pleasure working with Jay. Thanks-John Matter read more

UPDATE TO THE RESPONSE FROM BUSINESS! Still zero stars and if I could award a negative amount of stars they would be far into the negatives! The responder apparently has a "copy and paste"response and either did not care to or simply did not fully understand my review and said it is not their business practice to hold cars. That was NOT the case in this instance. A certified bank check made payable to Heritage Hyundai was faxed to the salesman to verify the intended purchase of the vehicle. They were specifically told the night of pending sale that if there was any possibility of losing the Hyundai Tucson desired my fiancé was happy to drive up to Towson, over an hour away from his job. Had the salesman not put my fiancé on hold to ask his manager if brief postponement to the next evening was approved based on documents that were provided by my fiancé, and had the manager not APPROVED the postponement to the next evening AND, had the salesman not come back to the phone that night told my fiancé that YES,THEY WOULD HOLD THE CAR UNTIL THE FOLLOWING NIGHT for the sale to take place my fiancé would have hopped in his car right then and there and driven the distance up to Towson so as not to lose the vehicle he had already gotten the certified check to pay for, provided the VIN number to his credit union for the over and above loan amount or, provided all the vehicles information to his car insurance company. Note to this business do not make promises you don't keep! Also, don't have your online responder respond to a review without verifying what had been agreed upon by your staff at your dealership! Word of mouth especially in our current times of online technology can be devastating however, even without online review this tale of sale is being relayed. Regardless of this affair with Heritage Hyundai of Towson and their staff, a blue Hyundai Tucson was bought. The purchased blue Hyundai Tucson that my fiancé bought was a year newer (a 2023), in better condition and had more bells and whistles than the one this dealership would not hold per their prior commitment to us. Not only was it a year newer, a better vehicle with more bells and whistles but, it was purchased for about $2000 less than this dealership was expecting my fiancé to pay. BUYERS BEWARE...this dealership cannot be trusted nor can they admit to making a mistake. Lastly, this dealership might want to advise their sales and management staff that their policy is not to hold cars for anyone as apparently staff doesn't know this! read more

Heritage Hyundai Towson - Blue Hyundai Tucson Heritage Hyundai of Towson - Car Dealers Near Me - Towson, Maryland

After having my glass replaced on both passenger side windows due to vandalism by another facility, I was left with broken glass shards left inside the door of my 1 year old Santa Fe. Every time I closed the door I could hear the glass shake around. The facility I went to said that was all they could do and it's normal to have glass left inside. I found it anything but normal. After weighing my options, I decided to call the service manager, Mike Ruth, at Heritage to see if there was anything he may be able to do to make it better. I knew Mike from previous work I had to get done and knew he would be a great resource. In less than 20 words out of my mouth, Mike totally understood my dilemma and thought he could help and scheduled an appt with me later that week when he knew the right technician would be available. Mike and his team in the service center at Heritage exceeded my very high expectations. Not only did they get all the glass shards out, I didn't pay a dime. Their work wasn't done for free though! They are running a business after all and nobody should every expect anything for free. As a result of Mike's patience and excellent communication skills, he was able to get my insurance company to pay for it. Mike could have simply asked me to pay the invoice and then I try to get the money back from the insurance company but that would have been an additional hassle for me that I would have had to spend my time on the next day. Thank you Heritage and Mike! You helped turn what was a subpar week to a bright moment. read more