I had an excellent experience purchasing my car from Lexus of Towson. From start to finish, the…read morecustomer service was top tier. A special thank you to sales associate Mr. Ben Atta Peters, finance associate Mr. Frought, and the young tech specialist (I didn't catch his name ) for making the entire process smooth, professional, and enjoyable. Everyone was knowledgeable, patient, and genuinely helpful throughout the experience. If you're looking for a Lexus or any vehicle, I highly recommend stopping here first. You won't be disappointed!

I've bought multiple Lexus vehicles over the years, so I know what to expect from the Lexus brand -…read morethis experience fell far short! Thursday, I spoke with salesperson Nathan about a vehicle. Friday, I test drove 2 vehicles and wanted to move forward with one of them. I asked about price flexibility and the service history. His manager, Usman, said the car couldn't be sold yet because it hadn't passed Maryland State Inspection. I was told the inspection would finish Monday and I could return then to buy it. Disappointing, but I appreciated the honesty and left believing the car was mine. Saturday morning (July 4th), Nathan texted that he'd gotten my price approved and to start the financing application so paperwork could move and I could come in that afternoon. I started the application and arranged to be there at 1:00 PM, understanding I'd finalize paperwork Saturday and pick up the car Monday after inspection. About 30 minutes later, Nathan texted: the vehicle was sold. A car that "couldn't legally be sold" Friday was gone less than 24 hours later. That doesn't add up. Worse was what followed. I called Nathan repeatedly that Saturday. Kevin and the receptionist both confirmed he was there, but I got no callback. I'd already rearranged my day and completed financing paperwork based on their word. Nathan didn't call back for four days! Not to apologize, but to ask if I wanted a different vehicle. I could accept losing the car - that happens. What I can't accept is being told it legally couldn't be sold, then encouraged to finance it because the deal was "approved," then losing it in less than 24 hours. I've always trusted Lexus for integrity and service. This experience was NOT that - the poor communication, a car sold mid-process, days of silence...disappointing. Sharing this with Lexus Corporate too, since it's not the experience the brand promises. 1 extra star only because the vehicle was nice!

Bought a Bentley 2008 from them. The car was as described. For a 8 year old car with 38k on it,it…read morewas perfect. Love this car. Since service is $$$$ they agreed to change all the fluids, and plugs do I wouldn't have the deal with it for a few years. Thanks again

Bought a car, had an amazing experience! They will work with you to get you whatever you're looking…read morefor. Highly recommend.

I purchased a car in Devember of 2023. David was the sales person at AutoLeader and he did the tag…read moreand registration work. Recently ((January 2025) I was pulled over by a police officer and given a warning because the stickers for the month and year were reversed on the license plate; I told the officer that I had no idea this happened because it was taken care of by the dealer at pruchase. When I called David at Auto Leader he was borderline disinterested in the conversation at first not even acknowledging they made an error. (as if I wouuld call about this falsly out of the blue and as if I did not buy a car from him that was not cheap!) This made me annoyed. He then told me I needed to come in and they would try to fix it. I asked if he could come to my work place, 2 blocks from their shop, and he could fix it there. He refused and said he was trying to seve me time and aggravation over having to go to MVA for new stickers. His solution was in no way saving me time and aggravation already caused by the error, and in the future to get it fixed. His attitude was terrible- he accused me of "pointing fingrer". I would be VERY CAREFUL about doing business with this complany, especially if you want a company with customer services that stands behind their work.

David and team provided a top notched buying experience. If you're in the market for a beautiful,…read moreclean, reliable car, they offer a bit of everything. This should be your next stop. They will get a deal done. I remember my family purchased a BMW 5-series from this dealer back in the mid 90's, and guess what?! They are still at it, putting people in cars across the country. The right car at the right price. I am very happy!

Both the Sales Manager Daniel Chaconas and my Sales Consultant Chris Hammond provided me with the…read morebest customer service I could hope for. They went above and beyond to help me find the perfect car for me. I highly recommend both for their knowledge about all aspects of the Mazda line and the kindness and patience they displayed in all interactions with me during the car buying process.

I visited this dealership with my husband. Throughout our visit, the staff directed almost all of…read moretheir conversation to him and rarely made eye contact with me. The salesperson asked only for my husband's driver's license for the test drive and never asked whether I would also like to drive. My husband didn't realize I was being ignored until I mentioned it afterward, which shows how subtle this kind of treatment can be if you're not the one experiencing it. We ultimately decided not to buy the car because it wasn't the right fit for us. However, I wanted to share my experience because I left feeling invisible and unwelcome as a customer. As we were leaving, the staff shook my husband's hand but not mine, which reinforced that impression.

Yesterday I leased a 2026 Honda HRV from James at Anderson Honda. It was my first time going…read morethrough this process (I had my 2004 Toyota Highlander for 10 years) so I was a little nervous going into it. James was friendly, professional, and upfront with me the whole way through. It came down to the Honda HRV LX and the Honda HRV Sport (just a slightly fancier trim). When it came time to compare the out the door costs, I was pleasantly surprised with the numbers. Pretty much everything from the selling price to the doc fee to the state fees was right where I expected it to be. Even the money factor they gave me was acceptable to me based on my credit. This was after I had already looked at OTD costs for a Toyota RAV4 down the street and the numbers they gave me were totally inflated and the entire conversation consisted of so much back and forth between the salesperson and the manager. It took hours and I ended up walking away. At Honda, I told James I fully expected to have to put up a fight but he assured me they did all they could to get everything as low as possible from the start so there was no need for time-wasting back and forth. And based on my EXTENSIVE market research about this car, the numbers checked out and it seemed like a fair price. I know most of the negative reviews on here are regarding the service center which I can't speak to (yet) but if you are in the market for a new car, I can't recommend Honda and James enough. Thanks to the entire team here who made this experience easy and stress-free!

First-time customer; no one attempted to get me in the waiting room after the tech's review; I had…read moreto leave the waiting room to inquire; I noticed an item was missing from my front seat - sun visor worn over my eyeglasses; it was underneath a cloth on the passenger seat. I reported the missing item 2 ways - (1) to the service advisor (via email) with whom I scheduled my appointment; (2) to the dealership completing its form on-line. No one has contacted me, despite them having my phone number plus my email address. Am I impressed with their service? You can guess my answer.

I think in total, they spoke 25 words at the york road location I cannot wait to see what kind of…read morepassive aggressive lies They reply to this review with Said the engine has a knock there is a ticking sound I do not believe the issue is what they said it was, and I think they are trying to get the lowest possible price for the car. On Carmax website, they bring you in with a high "quote I sat in my car, thinking it was not even a real Carmax location . After calling the website, the number listed online, they were very kind and the person I spoke to said they did not know about the York Road location and gave me the option to go to Ellicott city or White marsh. I had been to White marsh before to help a young woman buy a car. Three years prior there was no issue with the location. After arriving and having the customer service representative, tell us that it was all right that it would take us 30 minutes to get to our 3 o'clock appointment . We show up at 3:15. Marty was very nice and did their best to help us, but the last place did not even give us any of the paperwork they had. I had to explain that that was unprofessional, then another gentleman who was not the manager told me what my experience was he sat there in front of my face and told the manager that the person at York Road explained everything to us. Then was hesitant when I immediately confronted them. I asked the man if he was there at the location when the information was explain to me they of course, said they were not there. So I had to ask how is it that I'm sitting here with no paperwork and you're telling me how it was explained. I thought this gentleman whose name of course I did not catch, was holding everything he could back from being very angry, that I was daring, to question him . Angela who is the manager of White marsh sat with me like an adult and explained that they would do their best to rectify all of the issues we have been having. I told them very clearly it was not about the price. I am mad because I think the location was unprofessional and disrespectful. The person I thought was holding back from saying what he really wanted to say. looked at the vehicle again after the. York rd location , and tried to tell me that a ticking sound is the same as engine knock. I told him I did not think that's what it was shook their hands and thank you walked back inside and found them guess what talking to the manager, which of course stopped when I walked in I spoke to the manager. She was polite and did what she could to get me out of the store . Overall I would say I will be bringing the car back to the mechanic that just gave it a clean bill of health and if it is true that it has an engine knock this car with 40,000 miles from 2019 . Then we will repair it sell the vehicle move on. What I think is more likely to happen is that they will find something that is causing the ticking and fix it. I literally just looked it up and they said a ticking noise in this model vehicle could be a loose, spark, plug or low oil pressure. And they think I will fall for that and give them the vehicle for several thousand under the original price on the website for a loose spark plug. It is honestly embarrassing. If you want your car to have fake issues so that they can get the best possible price for themselves go to Carmax they will tell you that you're wrong. They will tell you what conversations happened in what way. This visit ended with the young woman trying to sell the car in tears and broken down embarrassing treatment. I will copy this review on the white marsh page as well. Your welcome.

I was amazed. The business was clean, quiet, and comfortable. The staff members were efficient,…read morepolite, and professional. The CarMax offer was higher than expected, and the transaction was completed in less than 30 minutes. They even helped me deal with a stressful Uber issue, so I wouldn't have to walk home (25 miles). Absolutely no complaints, highly recommended!! Ted W.

Anyone who knows me knows I don't like to leave negative reviews (and if you enjoy leaving negative…read morereviews, what's wrong with you?). To be fair, my experience at Bill Kidd's could very well be a fluke too judging by the other positive reviews on here. So take what you will from this review and hopefully you have a better experience than me! I came in to have a routine oil change and the check engine light diagnosed. What was supposed to be a one hour visit, turned into almost two hours. In the end, I was quoted almost 3k to replace the front brakes/rotors, back brakes, replace the oxygen sensor in the engine, and fix the back brake light. Sheesh! I know my car is old, but almost 3k? I asked to just go through with the oil change and have the back brake light fixed before jumping to complete the rest of the recommendations. I walked out paying about $300 and half of that was just for them to diagnose the check engine light. Afterwards, I realized they didn't actually fix the back brake light either... The trouble is, the receipt they give you is like trying to interpret Egyptian hieroglyphics. They list out every single thing they recommended, the cost, and lump all the other services they *say* they did that day in the same list. From this list, it's hard to tell what service was simply recommended and what service was actually performed. Ultimately, I chose to go to a different auto shop down the street who didn't charge me a penny to diagnose the check engine light. I ended up paying half of what Bill Kidd's estimated for the same services (for reference, Bill Kidd's estimated fixing the oxygen sensor for around $600 and the other place did it for $370). Plus, it didn't take nearly as long.

I had a great experience getting my car serviced. Check in was smooth, fast and prices were clearly…read morestated. I received updates along the way from Shannon was very helpful and detail oriented. They walked me through recommended add one and other options. Not sure why there are so many bad reviews because I had a great all around experience