I had an excellent experience purchasing my car from Lexus of Towson. From start to finish, the customer service was top tier. A special thank you to sales associate Mr. Ben Atta Peters, finance associate Mr. Frought, and the young tech specialist (I didn't catch his name ) for making the entire process smooth, professional, and enjoyable. Everyone was knowledgeable, patient, and genuinely helpful throughout the experience. If you're looking for a Lexus or any vehicle, I highly recommend stopping here first. You won't be disappointed! read more

I've bought multiple Lexus vehicles over the years, so I know what to expect from the Lexus brand - this experience fell far short! Thursday, I spoke with salesperson Nathan about a vehicle. Friday, I test drove 2 vehicles and wanted to move forward with one of them. I asked about price flexibility and the service history. His manager, Usman, said the car couldn't be sold yet because it hadn't passed Maryland State Inspection. I was told the inspection would finish Monday and I could return then to buy it. Disappointing, but I appreciated the honesty and left believing the car was mine. Saturday morning (July 4th), Nathan texted that he'd gotten my price approved and to start the financing application so paperwork could move and I could come in that afternoon. I started the application and arranged to be there at 1:00 PM, understanding I'd finalize paperwork Saturday and pick up the car Monday after inspection. About 30 minutes later, Nathan texted: the vehicle was sold. A car that "couldn't legally be sold" Friday was gone less than 24 hours later. That doesn't add up. Worse was what followed. I called Nathan repeatedly that Saturday. Kevin and the receptionist both confirmed he was there, but I got no callback. I'd already rearranged my day and completed financing paperwork based on their word. Nathan didn't call back for four days! Not to apologize, but to ask if I wanted a different vehicle. I could accept losing the car - that happens. What I can't accept is being told it legally couldn't be sold, then encouraged to finance it because the deal was "approved," then losing it in less than 24 hours. I've always trusted Lexus for integrity and service. This experience was NOT that - the poor communication, a car sold mid-process, days of silence...disappointing. Sharing this with Lexus Corporate too, since it's not the experience the brand promises. 1 extra star only because the vehicle was nice! read more

Purchased a used 2017 Acura RDX from Lexus of Towson. Shortly after purchase, we discovered a serious issue where the battery clamp/terminal was not properly secured, causing the car to randomly not start. When we brought the issue to Lexus of Towson, we were initially told they "don't service Acuras," but once they physically looked at the problem, they agreed it was unsafe and fixed it. We later learned the Maryland State Safety Inspection was performed on 10/7/25 at Len Stoler in Owings Mills (11275 Reisterstown Rd) by service advisor Jonathan Saunders, even though this was a used car sale through another dealership. This is a basic issue that should have been caught during a state inspection. No follow-up was offered, and it raised concerns about what else may have been missed. read more

The worst car service experience of MY LIFE!!! I have owned all the luxury cars and decided to try a Lexus. This dealership is awful and the people hired are a reflection of what you experience. The service manger is belligerent, condescending and a typical used car salesman who uses disrespect to make his point. Customer service is great till you have questions or issues. Buyers beware!!! Sales is good, service when you live in Baltimore is AWFUL!!!!!!! I will never buy a Lexus again from Lexus of TOWSON OR OWINGS MILLS!!! read more

I purchased a pre-owned Lexus a year and a half ago. The car had consistent maintenance and check ups at Len Stoler Lexus in Owings Mills. I took it there ONCE and had a negative experience so I was thrilled to receive a postcard from Lexus of Towson that included coupons and all sorts of information regarding my car. At LS I was dismissed and told to "look it up online" when I had any questions regarding my service history or how to set up certain features of my car. This little postcard from Lexus of Towson actually instructed me on how to do several of those things and I was able to set up an account and see all of the history plus instructions on how to use the App and navigate the online account. Off to a positive start, I was able to online book an oil change with complimentary tire rotation and multi point inspection with Iliass Zouita, Service Consultant. I was called a couple of days prior to confirm my appointment and when I arrived a few minutes early, Iliass was immediately available to get me checked in. He accepted the coupon and went over what I wanted checked on the car. He was professional and very friendly, unlike what I experienced at LS Lexus. A few hours later he called to explain a few things that were found in the inspection that were either important to do in the future or critical and needed fixing right away. I consulted with another mechanic about the recommended service and he agreed with what Iliass had told me. I received a detailed document via email and text outlining all of the recommendations for review. I gave the okay for two things and got my estimate which seemed reasonable. Two days later my car was all finished and ready to pick up. The two ladies at the guest service desk after hours were friendly and helpful, providing me a detailed report with my receipt. What was to be a simple oil change turned into $2,850 in repairs but worth every penny, especially when they brought my car around and it had been washed and cleaned from the road salt AND a lost coupon bag with a $100 gift card PLUS a pair of my favorite eyeglasses that I had lost a month ago were on the front passenger seat of the car when I entered. This made me so happy! They not only fixed and cleaned my car they found some things I had been looking for! Bonus. read more

Went and picked up a car the wife found on Tower Car Buying Service that she wanted. We had made a previous visit to check it out. Our sales rep. Michael C. was just fine, this review is not a knock on him or really any of the indidividuals that we had contact with. They are doing their best within a surprisingly chaotic and ineffective set of processes. The vehicle was supposed to be "ready for us". To add context we were buying a used Nissan but stille spending 24K. We were there for 2.5 hours for a "cash" transaction (had cashiers check from my credit union). I truly hope the experience for those saddling themselves with 6 yr loans for the 50K plus vehicles they feature are having a different experience. To be fair, no one ignored us, or treated us badly. It's just that each step of each process came across as if it was the first time anyone involved was doing that process. We would take a step and wait, take a step and wait. I told this pleasant couple we were able to spend the afternoon with )not the original plan) that I had the impression that everyone was hustling, and there was a lot of movement/effort- but very little progress. There were literally employees walking around, musing about what they were going to have for dinner, and Michael and others were scrambling to conquer the new computer system and defeat the evil printer! Why are we printing in 2024? I have never run a car dealership. I have commanded a ship, and a 250 person land based unit (the Army can be weird like that). I think I understand moving pieces and multiple missions/branches/sequels having to happen all at once. This place does not understand any of that. There is no "direction", no discipline of process. "Waiting" for us should have been a vehicle that was clean, fueled, plates on, 30 minutes of reviewing contracts, signatures and off you go. I am 100% sure I could structure processes that would make that a thing. We are leaving the state following my retirement, but even if we stayed we would not subject ourselves to another Lexus of Towson "experience". Good luck Michael, I hope you can survive this place. read more

Lexus of Towson - 2021 Rogue - Car Dealers Near Me - Towson, Maryland

I would not take my car here to get my tire pressure checked. One of the worst dealership experiences I have had in my 60+ years of driving. Needed a new windshield to get my 2022 Rx450hl through inspection. Called and when finally answered both Parts Dept & Svc. Adviser, said windshield would be in the next day and installed by COB. Fast, rather slow forward 4 days later windshield is installed. Also, phones are frequently not answered nor VM returned. To this end left over a dozen messages with Svc. Mgr., GM. & Svc. Advisor, for a status update and received 2 VMs from Advisor with little to no information. Worst part, asked service advisor, aka work writer, to: 1) not reinstall several items stuck on windshield...they were; 2) coordinate with insurance company for payment, which I had cleared...he did not; 3) for updates...none. Was told repairs would run around $1000... but, they were actually $2300. This price was excessive as the job was subcontracted. Was told he would be at dealership to check me out...he was not as he left early. Topping this all off was blue tape on the top of the windshield to the top of vehicle. Asked what was up with this and no one, absolutely no one knew what this meant. Truly NOT a quality dealership selling a major brand no less. read more

Tried to purchase a second RX 350 trading the first and after doing everything they asked, after letting them know I'm a great distance away. They would need me to drive 300 miles round trip to tell me they couldn't give me what I wanted for our 23. Wasted half a day to have these folks squabbling over a few hundred dollars on cars over 60K Low class inept not worthy to represent the Lexus name. I have blocked their number and do not need to speak to anyone as I have no intention of ever doing business with these folks. A waste of time. read more

Matt Wagner my service consultant was the best experience I have ever had at a car dealership. Five star Matt

My experience was absolutely horrible. I like my car and it's a good car but Huntley was horrible. Very evasive, kept giving me the run around. wouldnever update me about the car I bougjt because when I bought it they didn't fix what they were supposed to fix. I had to call him consistently to get it done. I heard they were good because my husband suggested it, but Huntley after he got what he wanted, which was a sale, I was no longer important. Kyle I called several times and he said would call me back and didn't only after I called several times about being unhappy. My car is under a warranty for 30 days so any discrepancy, they need to fix and it was only cosmetic. Will not be suggesting this place to anyone. read more

I have a 2021 ES 250 Lexus, which has been serviced recently at Lexus of Towson. Service completed (air bag recall) when promised. Car was washed and all ready to go. Also, just purchased a 2025 Lexus TX350 (Darnell was the salesman). I had made an appointment to look at the car, and it was all ready for a review when we arrived. Darnell allowed us the take the car for a test drive, without him coming along. Said to take it anywhere we liked, which was great. Sales department was easy to deal with, no high pressure, and overall was a pleasant experience. The deal was good, and we were happy with the transaction. I would highly recommend this dealership for a car purchase and service. read more

I just bought my new tundra on Saturday from Lexus of Towson. I dealt with Kevin Bonovoch and what a lovely man. He wanted me to leave happy and that's exactly what I did. Khalid Hassouneh finance director worked out a super deal and I couldn't be happier. I would definitely recommend Lexus of Towson to everyone Gerard McEvoy read more

Best place to buy your Lexus at went to different dealerships and nobody gave me more attention than the one In Towson. They showed me everything. They explained to me everything and they beat all the prices around Maryland. I got my tx 350 from them. Thank you guys read more

I visited Lexus of Towson to test drive an SUV that I saw online. I searched many dealerships online before deciding to come to Towson. They had the best deal for a Lexus RX. When I first walked in, I was greeted and the receptionist called a salesman over to assist me. The salesman, Alex, was very knowledgeable about the vehicle I came for, showing me all the gadgets and what the car can do. I already knew what I wanted so he didn't have to "sell" me the car. I left the dealership and came back the next day to purchase the car. Before coming back to the dealership, I had to spend about an hour and a half on the phone with my financing company and the sales manager because there was confusion on how my financing company wrote my check. Once that was all figured out, I was able to go in the dealership and purchase the vehicle. It was a smooth process and I left happy with my purchase. They gave me a gift of two Lexus keychains and a pen. read more

Lexus of Towson - I gave the brown keychain away - Car Dealers Near Me - Towson, Maryland

Khalid in the business office made my transaction smooth and easy. Azeez in the technology department sat with me and clearly explained all of the fabulous features in my new Lexus. He answered all of my questions and made sure I was comfortable with the vehicle. This was a great experience! read more

Beware of deceptive practices at Lexus of Towson. They misrepresented a used vehicle I was interested in, failing to disclose prior accident damage (which significantly impacts its value and artificially inflates its "deal" rating on sites like CarGurus) They also falsely claimed a timing belt replacement; the Carfax showed only a serpentine belt service. The sales staff were dismissive and dishonest, and the sales manager wouldn't even address my concerns. Avoid this dealership if you value transparency and ethical business practices. read more

If I could give these people 0 stars, I would. I spoke to a salesman about a used BMW M2C on the lot, which at this time is pretty desirable. We negotiated on price and agreed they would deliver it to me (since they advertise complimentary deliver). I also stated I would be paying cash. All is fine. Then the day of delivery, I comply with all their request, send them a picture of the cashier's check, they say the car is getting "detailed" and ready for transit. Then they just stop answering. At this point I have rearranged my entire day, radio silence. Then hours later the salesman said he talked to his manager and they have to verify the cashier's check and the bank is closed (it was 3 PM on a weekday, this was a lie). Furthermore, they would not be delivering the car to me. Complete waste of time, total bait and switch of sorts. Even though you expect more from Lexus, they operate like shoddy used cars salesmen. Hard pass. read more

Would not recommend Lexus of Towson. They would not honor an in-person trade in valve I received at another of their dealerships. They told me that since I have gotten my trade in valve 3 weeks ago the trade market has changed, and my trade is now worth 4k less. Complete BS!! read more

I was having DRL and taillight problems that I couldn't figure out and I also needed an oil change. So I finally decided to just bring it in to the dealer because I didn't want to mess with anything electrical. I was greeted by Brandon Scott, one of the service consultants. He was very friendly and helped me to the best of his abilities. He showed me how much I'd be looking at for the diagnostics alone and explained the breakdown of the costs and whatever else would be needed after the problem was found. My car needed to be left there for the rest of the day for the technician to be able to take his time in figuring out the problem and they were rather busy as well. Brandon was able to give me a loaner to take home even though I think I needed to schedule for one beforehand but he was able to work his magic. The next morning he sent me pictures of what the technician found and it all made sense. Brandon told me what my next options were and I agreed. Later that day, he gave me a call saying that my car was ready for pick up. Once I arrived, I noticed that he didn't look like himself. He had a huge migraine/headache and seemed irritable. I actually think he didn't notice I was there until I finally talked to one of the attendants and they let me into his office. Although he wasn't feeling his best, he still treated me with respect and I appreciate that. After all was done, I drove off with a newly vacuumed and washed car. I was very satisfied with my experience. I will definitely bring my car to Lexus of Towson again in the future. read more

I had to have my car towed to the Lexus dealer in Towson twice in three months because it lost power. I have a 2020 NX. Both times I was driving my vehicle I was on 695. The dealership said they could not find anything wrong with my vehicle and told me I need to take it back each time. The first time was in May 2 time was August. I expressed that this is a safety issue and nobody was concerned. The service desk ladies are extremely rude and unprofessional. I left a message for the general manager twice and never received a return call. This dealership does not deserve your business! You would think with a safety issue someone in the dealership would take this serious read more

Monique@ Towson LEXUS!! Was awesome took very good care of me and when my vehicle took longer tha~ promised she gave me a FREE Loaner car very happy with my service at Lexus of Towson I would Highly recommend them to anyone with car issues A 1 Service A 1 Mechanics. Plus 100$ off for being a Vietnam Veteran. Very Happy made my car like new again 2003 LEXUS SC430!! !! !! read more

Had my car serviced with no problem until it came time for me to leave. I had to wait 30 minutes for them to find one of the velets to get my car. They paged for a several times with no avail. The worst part of this is I wasn't the only customer waiting to get their car. Finally the service provider had to go get my car because they seen my frustration growing. They need to retrain their valets or replace them. read more

Purchased a new RX 350 in April 2024. Within three weeks, the new vehicle would not start and the vehicle had to be towed in. I was advised by the sales rep that I would be provided with a loaner. I arrived at the service department and they said they have no loaners. Spent a ton of money on a brand new car and heard wonderful things about Lexus and outstanding customer service. I anticipated being given a loaner car as my new car was not running. The service department stated they had no vehicles to loan me. This was not the outstanding customer service I was led to believe I would get when I purchased a Lexus. I had the service department phone, the service manager who Also stated they had no loaner vehicles available, even though he understood my new car was not working and had to be towed to his location. The service manager of Lexus of Towson ,Bill Mortimer,did nothing to make me happy or satisfied. Very disappointed in this dealership. I would not recommend dealing with them. The staff was not friendly, they were rude and short with me at a very difficult time. I was advised to notify corporate Lexus in Texas. I have done so and they would not authorize a loaner car. I have spent over $50,000 on a new Lexus and thanks to corporate Lexus. I now have a case number. This makes me question the Lexus brand, not at all what I expected read more

I came in to have my seat driver's side belt fixed as it wouldn't click closed.. I have MaxCare so they said that I'd have a $50 plus a $115 diagnostic, but I'd have to pay for a loaner because my warranty isn't through Lexus...ok..then my tire pressure sensor warning was flashing. The technician said that he'd check to see if it's covered. Called me and said it's covered and so my total is $300 for everything. He later called me 2 hours later and said that it's not covered and that now I'm due to pay $310!! With one repair ...I'm beyond frustrated then proceeds to tell me to get one sensor fixed, it would be an additional $400!...never go there with MaxCare....they're looking to charge everyone way more than they originally quote!! read more

On 12/18/20 I entered the service department at exactly 7am when they opened and was the second person in line. I waited over 2 hours for a oil change. I would really like it explained why it takes so long for this simple service. While waiting i had to sit in their freezing cold wait area which was below 30 degrees in temperature. I asked the service director about adjusting the temp and was told there is nothing that could be done. This is beyond unacceptable. The wait time along with the freezing cold temperatures is inhumane. I would rate them zero stars if that was an option!!! read more

I had a disaster of an experience when I went here for my 70,000 mile checkup for my Lexus IS-250. First off, the service woman was extremely rude to me. I came in at the time I was supposed to but she was with another (white) client. I waited 45 minutes (keep in mind, I had to be at work and I had signed up for a loaner vehicle). Then, I knocked on the door and opened to mention my appointment and she yelled at me and told me to 'go have a seat.' Okay, maybe people have tough days, and so I was willing to understand that, although I don't know why they would hire this type of person in the first place. What really earns the 1 star review here is the fact that they didn't perform ANY of the services I had asked them to despite charging me over $1000 for the bill. I had asked them to fix my rear view camera, which rarely ever functions. Well, as soon as I got the car, guess what wasn't working? My rear view camera. Furthermore, the 'keyless' function of my trunk wasn't functioning, so I had asked them to fix that too. However, that is also still not working. I am never going back to this place again. read more

Poor customer service. I went to test drive a car used car they had for sale. My wife met me at the dealership. After waiting g, they said they had no way of getting the car "out" because the service people had left for the day. They told me to come back tomorrow. They were so nonchalant and rude it was unreal. My wife asked to speak to the manager, whom we could see at his desk through the glass and he told them to tell us he was busy. She asked for a card for the salesman and was told "it should be one over there somewhere" with a motion towards his desk. They should be ashamed of theirselves. It's so unprofessional, especially for a luxury car dealership. read more

BEWARE of Title/Tag process...I bought my car in the later part of September. Everyone was amazing and responsive during the purchase. Even going so far as to bring the vehicle to me! After the purchase it went downhill. I should have known when multiple people reached out for the same document - the emissions test. Weeks went by and nothing. I reach out to inquire about my tags because they expired and the level of unresponsiveness and unprofessionalism was astounding! How could this be the same place? I called. Left messages. And finally was able to reach a SALES manager for assistance. No one in Title/Finance would speak with me. I was told my tags could not be processed because of tickets - which has happened before and I received notification early enough to pay and then the tags were processed, but not Lexus of Towson. Apparently, they did not seek to title and tag my car until November 19th!!! Which was 5 days after my temporary tags expired! And now I am being told I cannot receive an extension.Additionally, I have to WAIT for the refund for what I paid upfront in September!! Dont do business here. Such a massive inconvenience before the Thanksgiving holiday. read more

used car warranty not honored. 30 day warranty only covers inspection state inspection things only they sounded like idiots . Do not use them they are owned by Len stoler read more

Please please stay away from them. Worked with Angus Yokoman. Dishonest and unethical business practice. We communicated in the morning , even did a certified check for the 2018 Lexus RX 350. Told him I was coming 60 miles away with a 1 year old . Asked him 1 hr before we headed out of vehicle was still there, told me yes it's available . Got there for him to tell me to my face car has been sold. He tried selling me other vehicles and I was just so disappointed I just couldn't believe it . Please stay away from them . I have all my messages, emails and the constant communication with Angus Yokoman on this vehicle that they never had !! Zero stars for this dishonest dealerships read more

I purchased an Infiniti Q60 back in December. Ever since then, the dealership has been awful to work with. Their customer service is terrible. They don't get back to you. You can't reach anyone and trying to get my oil changed was a complete hassle. When you buy a car from a luxury dealership, you expect better service. Awful. I would NEVER recommend them. Actually I would recommend NOT going there read more

I'm sorry to see such a low rating for Lexus of Towson and I wholeheartedly don't discount any bad experiences that people have gone through, but I had a very smooth transaction and glad I was able to get my dream car. Saw the listing for the RX 350 2021 Black Line edition, back on July 9th 2022, spoke with George Z who was an absolute joy to work with. We worked out the numbers, spoke with the finance guy Josh I believe and my husband went down to Maryland from NY to purchase the car on Monday 7/11. Since then, had a slight hiccup with getting the plates, which they immediately rectified by sending new temp plates and I received the permanent plates yesterday Monday. Glad all went well since it would have been a problem coming all the way from NY. Would definitely recommend and work with them again. read more

Horrible pathetic excuse of a dealership. Rude staff and they deserve their pathetic yelp rating. Check engine lights across the dash and they refused to accommodate me and said I needed an appointment although it was an emergency. The next week my car died on the highway on my way to their dealership and I had to get it towed to this facility which would have been avoided had they accommodated me the first time. Would never do business with such a disgusting dealership that doesn't care about people's safety. read more

Dishonest, bait and switch. Len Stoler - Lexus of Towson , priced a 2022 Lexus RX450H for $7000 below sticker price and described it a discount on their online ad.. it list the VIN of the vehicle as well. We also sent a deposit for that Vin number and vehicle and spoke with them two weeks before it came in. We drove over 1 hour to get there with a print out from their online ad and they said "sorry that's a mistake"BUY we have one that we will sell you for full sticker price. It seems as if they have a pattern of dishonesty in their service department and definitely their sales department. There are many negative reviews posted. Because of this bait and switch that happened to us, I would advise that you stay far away from this dealership. This was brought to the attention of the President Barry Stoler as well as the managers, they offered zero accommodation to remedy their "bait and switch" ad. read more

I have been happy with my purchasing and servicing experience of my vehicle at Lexus of Towson. I just had the 30,000 mile maintenance done and Scott Johnson was a pleasure to work with. He is a very personable, knowledgeable and accommodating consultant. All staff that I have encountered there are pleasant and always willing to assist you. I plan to return there for future service needs and highly recommend them for all Lexus business. read more

If I could give a negative negative star, I would. I found a car I wanted, I reached out to a sales rep and he informed me that it still needed to go through service but that he would get it ready for me and I'll be good to go... he offered that I come in and get a loaner while I wait for the car, however, I live over an hour away with a newborn ,so I didn't think it made sense for me to drive there just to get a loaner when I can do everything when the car is ready. He'd been communicating with me all week and last week telling me how he's trying to speed the process up so that i can have the car this week and everything. Literally an hour after communicating he text back saying the car was sold and someone purchased it without even looking at the car. I responded as I was confused, considering he's been communicating with me and assuring me of everything and he says, that I should've come in and did the paperwork because they can't hold cars. Are you kidding! Why did you not tell me this before. Needless to say, I've called the dealership over and over to speak to a manager and NO ONE HAS ANSWERED my emails, messages or calls! Unacceptable and unprofessional! Steer clear from this dealership! I am still waiting on a call as we speak! read more

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Got a car that had an issue with the headlight and Dan Morgan the manager was helpful in getting me a new one. Overall nice people and happy with the purchase. read more

I had an interest a Lexus vehicle and filled out the online request to determine if the vehicle was still available. A short time later I decided to run my annual credit report and found that Lexus of Towson used a third party company (creditminer.com) to ferret out my location, and full identity and ran a "soft credit" inquiry to determine if I suitable for them to harass me by telephone calls, into buying from them . I never spoke to a salesperson, nor have I stepped into the dealership. Beware when shopping online with this Dealership. They may be able to get away with this by a disclaimer in small print, but ethically they horrible. Why shop with them ? DO NOT BUY FROM THIS DEALERSHIP.... Apparently their service isn't much better read the reviews. read more

The customer service representative's are so rude and disrespectful. My service advisor was more worried about selling me tires rather than determining why my car wouldn't start. Worse experience ever ! Wish my regular repair place could have made the repairs. read more

I walked into the dealership to inquire about servicing the brakes on my EX-350. A young woman at the cashiers station wearing coveralls and no name tag, identified herself as the Guest Relations Manager when I asked about speaking to someone about service and the possibility of a loaner car. I was informed that I would need to "establish a relationship with the dealership" before they would provide a loaner car, unless I purchased the car from them. She explained that I could pay for service for my car on 2 separate occasions Or have purchased my Lexus from them. She asked if I had purchased it there and I replied "No". The service advisor exhibited the same arrogance when explaining the 'loaner vehicle' policy. The customer service skills leave a lot to be desired. As I exited the office I commented that I had been there before and that there are many other dealerships and mechanic shops to choose from. Places where I wont made to feel like I needed to qualify to do business with them. What a comment to make: "You need to establish a relationship with us!" There was a time where I could walk in to this dealership and 3 people would great you and ask if they could help. Not anymore. They act like you are disturbing them. My purpose was to understand what services they provide in order to determine whether or not to bring my car to them. I called Thompson Toyota from my car and was treated with dignity and respect. They acted like they wanted my business. That's where I will probably be spending my money. read more