This is a senior elderly care home. It is operated-ownered by a Nurse, and managed by people who…read moredo not speak English. I was looking for a home to place my father, but was very diappointed with this home. It didn't smell 'clean'. I found old people sitting around not doing anything. The staff all were non-english speakers, and it was difficult to understand them. I didn't notice any activities. Meals didn't look that attractive. I would not recommend this home.

My mother became in need of 24 hour care around 4 months ago. My sister and I looked at three…read moreresidential homes in the area to bring my mom to when released from skilled nursing. Portola Place was the first place we looked at and we both had a good feeling right away. The house and rooms are very nice and clean. The food is fantastic and the staff is remarkable. Kind, caring and always there to give my mother the best care at all times. The house has a really family sort of feeling with sons, daughters and various family members visiting making for a very comfortable feeling for the residents. I know my mom is always happy when I visit or call to talk to her. Kenia, the adminstrative manager is there nearly every day and oversees that everything is running smoothly. She does excercises with the residents keeping them active as often as possible. Much care is given to each and every resident to be sure everyone is safe and content. Portola Place has been the answer for my mother for sure and for her children who love her and want the best for her. I would recommend this home to someone looking for the same sort of care that we need for my mom.

Hina Hakim always has a really nice smile on her face when I walk into the Elderly home The…read moreTrousdale, and that consistency means a lot. She greets visitors and residents by name, takes time to listen, and handles everything with compassion. She's been so wonderful with my grandma-- patient, kind, and truly attentive to her needs. Staff like Hina are the reason this place feels like a community, not just a facility. Highly recommend.

We had a wonderful experience at the Trousdale when my Aunt was transitioning from living at her…read morehome to assisted living. Harmony was our first point of contact and her warmth and willingness to go above and beyond made my Aunt's move go very smoothly. Also, Maria assisted us with the paperwork and met with us many times so that we felt comfortable with the process and our final decision. When you walk into the lobby, it is bright, cheerful, welcoming and happy. All the caregivers are smiling, saying hello, and are happy to serve the residents. My Aunt loved the food and we enjoyed many meals there as well. Although my Aunt's stay was very short due to health issues, we would definitely consider going back to the Trousdale in the future for our senior family members.

After years of caring for Mom at home, it was time to find a place where she could get more care…read morefrom professionals. We were worried that she would not get the same level of care in a "home" as she got from the family. Following a few wonderful referrals, we decided to try Retirement Plus. Mom moved into Retirement Plus on Chestnut Street in San Carlos on June 1, 2010. She loved it there. The gals taking care of her were absolutely wonderful. They treated her with respect and love, never lost patience with her, and took care of her every need. Every time anyone visited, Mom was always happy, clean and well fed. We were welcome to visit any time at all and spend the night with Mom if we wanted. As Mom's disease progressed they agreed to change her status to hospice even though it meant more work for them. Again, we never saw them treat her with anything but gracious, loving care. Even up to the very end they allowed my whole family (almost always 5-11 of us) to stay with her and they went out of their way to do everything in their power to make it easier on those of us watching Mom in her final days. I'll never forget the gals coming in to say good bye to Mom while waiting for the mortician to come take her away. They spoke lovingly of Mom's personality and wit while stroking her head and kissed her so gently goodbye. We could have never taken such good care of her at home especially as her disease progressed and she got weaker and weaker. If it is time for you parent to get better care, consider Retirement Plus. I'm so glad we did.

I placed my friend who has mild dementia here several months ago and it was a great relief. It…read moreisn't "five star" accommodations but the people who work there get five stars. If you are looking for a good location, private room with shared bath, basic care including washing, food, and medication dispensing at a moderate price (3500. Per month) this is the place. I can drop in any time and have added to my "family" with the care givers and four other patients. It is across the street from the San Carlos Senior Center too!

Amazing facility! The high exceptional quality of care can not be surpassed! We have had…read morerelatives choose The Magnolia as a living option and have been so extremely happy with their new living situation. Apartments are well equipped with all you may need to live an independent life. The care offered for those who are in need is wonderfully caring and attentive. Outings, events, classes, quest speakers, trips...I can go on. My mother is so pleased living here-her life has opened up to social experiences, friendships, happy days shared. I can not speak more highly.

I now have 2 friends living at The Magnolia of Millbrae. It is far and above the best of the many…read moreother places we looked at from Los Altos to Millbrae. It is exceptionally clean, bright, cared for and well appointed. You get the feeling you are on a fine cruise ship! The residents are engaged and lively and seem to love it! The hallways are wide, and the one and two bedroom apartments are so nice. Both of my friends have stunning views, walk in closets, a small kitchen and large bathrooms. There is a swimming pool, beautiful outdoor patio areas, and many areas inside to enjoy. They have it well decorated for every season and holiday. There is also a small bistro "Emma's Sweet Shop" for a casual bite to eat, a beauty salon, and a gorgeous library where you can attend lectures etc. The downstairs dining room has white tablecloths and waiter and waitresses....definitely not cafeteria style....you always feel like you are fine dining. The food is also exceptional. Probably one of the best things about the Magnolia is the staff. Many have been there for 25 years. That definitely says something about them! They are kind, caring, and patient. They will go out of their way to make sure you are happy and comfortable and have all the services you need. This is independent living or assisted living, depending on your needs. We found the price more reasonable than most in the area. This is not a memory care facility, but if you live here you would not ever have to move. Excellent choice!

My 93yo mom was in a SNF and I was told insurance coverage would end in 2 days, so we scrambled to…read moretour a few facilities. I found Westborough Royale on Yelp, toured that Saturday and moved her in a few days afterwards. The things we liked most are: It's very conveniently located (1 mile away from home) The cost was extremely competitive compared to all the other facilities we toured The longevity of the staff. The few times that they've had to call me, they've always started the conversation with "Your mom's OK". I'm sure they understand the concern when you see Westborough Royale on your Caller ID. If you're looking for a super modern, locked down facility, this is not for you. But if you're looking for a "homey" feel, Westborough Royale should be one of the first facilities you tour. The only negatives are: Depending on the time of day, parking can be a bit tough. There have been times where I've had to sit in the parking lot up to an hour waiting for a spot to open up. There's usually street parking on Camaritas if you don't mind a short walk. And if you're coming here for the first time, you might not notice the front entrance. At this point, we've been there for about 6 month now. The staff and residents are all very friendly. I'm very fortunate to have found Westborough Royale.

Wonderful staff and facilty! My Dad loves the food. He is so grateful for the outdoor patio where…read morehe likes to spend time looking at the breathtaking views especially the flowers. We as a family could not be happier for our Dad to spend his twilight years at Westborough Royale.

Our brother has advanced dementia. He has been with Silver…read moreOaks Memory Center for nearly 2 years. During this time he has had 2 strokes and at 84 years old he just beat pneumonia only because administrator Rosie had the quick savy to send him to the Stanford ER. This is the 2nd time she saved his life. We love her and the staff! They treat our loved one magnificent and as a family we feel blessed to have him there for this difficult time in his life. Viva Silver Oaks Memory Center!

We put our 89 year old mother at Silver Oaks Memory Care last January 2025. She has been diagnosed…read morewith dementia and it was getting to be challenging and a struggle taking care of her at home. So far, Silver Oaks has done a very good job in taking care of my mother. The Caregivers have been patient and have given her the love and care that she deserves. Joshua Lambengco's Care Team is great. The staff calls for any situation whether it may be for my Mother's health condition, Medication and or Vaccination. I also like the regular fun activities that Silvers Oaks offer to the residents. They even have a monthly Birthday celebration for the residents. I would recommend Silver Oaks Memory Care to families looking for assisted living for their love ones.

Sunrise San Mateo is a beautiful, cheerful home for my 91 year old mother-in-law. The activities…read moredirector, Sanjay takes her to central park every day, pushing her wheelchair. She loves the activities, especially nerf volleyball (who knew?) ! The care manager, Joanne, is incredible -remembering so many of the details that make up a new life there in her new community. Dania, is a wonderful, caring nurse and she helped us find a doctor who comes to the facility to visit her, rather than having to drag her out to doctor's appointments. She gets her hair and nails done there weekly and goes on outings to a different restaurant every week as well as site seeing trips in the van to the coast. All this even though she's in a wheelchair! Last but certainly not least is the wonderful Theresa greeting you as you enter and helping with so many things, she knows all! We are so relieved that she is safe and happy!

Excellent care for my mom. She lived at Sunrise of San Mateo for almost 8 years. Started on…read moreAssisted Living Floor. Moved to memory care in the last 3 years. My mom would never have lasted the last 3 years had it not been for the kind, caring, attentive staff at Sunrise of San Mateo. My mom lived to 94 because the staff took such amazing care of her. I can't say enough about how compassionate the staff is. Also, the communication I received was always thorough and timely.

There are absolutely not enough words to describe my moms experience at Atria at Foster Square. My…read moremother was one of the first people to move in and was blessed to have 10 years at Atria. It has changed our family in so many ways! Atria gave us a place to meet and also a place to watch my mother thrive. We miss Atria so much and cannot say enough about the staff. Thank you to Freddie and everyone.! We miss you ALL so much!!! Ps The dogs really miss coming to see you all!

2024 Review We…read moretoured several assisted living facilities and chose Atria, primarily for the "quality of care" and Parkinson's support promised. A few months in, the nightmare began. Having a parent with a neurodegenerative disorder is stressful enough, let alone having to continually stay on top of the care team and ultimately take time off work to meet with directors. Medication management was poor. I was contacted multiple times (to call the doctor) to help with prescription refills. Med techs almost never delivered meds on time despite time sensitive needs. My mother's "off periods" and symptoms increased with the inconsistency. She became very ill. Call button response was insubstantial. Wait periods were up to 45 minutes for transferring, toileting, ect. There were times when no one responded. These services were part of the care level package. Meeting with the executive director addressing quality of care concerns, fell on deaf ears. Instead of acknowledging the problem, (weak leadership, staff shortage, employee retention) my parents were blamed. They were accused of "not using the call button correctly" and "being inpatient". They were paying for services not received and being told THEY were the problem. Last straw was telling us that my mother was no longer allowed to eat in the dining room claiming no caregivers allowed to help with feeding - despite this being standard. Why didn't they just move out? They eventually did but easier said than done in our nuanced situation. Initial tour and interior aesthetics are deceiving. Proceed with caution folks.