My wife and I bought a hot tub ~ 5 years ago and wanted to make sure they had a service dept in…read morecase we had leaks etc. We had a bad experience before with another company. We did have leaks this summer and Aurora sent repairmen one hour+ out of Knox to our home several times until it was fixed and did a great job with great attitudes. Thank you Aurora for doing exactly what you said you'd do!! Steve Phillips

Excellent service. Only issue it always cost me $100 + by the time I walk out. The cost of a…read moreclean beautiful pool to chill out in.

been trying for 3 weeks now to get my pool algae free, going in every 3 rd day to test the water…read more We are sold a bunch of chemicals and given instructions for the next 2 days to follow which included extensive manual vacuuming in the 80+ degree heat.Honestly think they are just there to sell chemicals. my husband and are 63 and 64 and not in excellent health. We were never offered a service call or someone to come assist us with the cleanup ( we d pay of course, because we are not able to be out there for hours).

0 ! This place is horrible ! We have trying to get our 12,000 dollar hot tub repaired for a year…read morenow ! Two attempts and now they will not return my calls ! Do not buy from Poolwerx! They will not stand behind their Bullfrog Spas! Never Again ! I will be spreading this all over Social Media!

The Bullfrog hot tub has had issue after issue over the 3 years. Pipes blowing out, controller…read moregoing out and just shuts off at times. Overall good support from Campbells but I would not get the Bullfrog spa if I had it to do over. I have a neighbor that got a Bullfrog around the same time and they have had a lot of the same issues. Bullfrog is priced like a premium hot tub I assure you it is not!

If you want a hot tub - do not order from this store. We ordered a hot tub in November 2022, and…read moreas of 5 months later - nothing. When we call, we are just told it's on order and it's up to Hot Springs. We found exactly what we were looking for at another dealer - but they refused to refund our $6,000 deposit. If you are looking for a hot tub - go to another dealer and brand. We were long time HotSprings customers until this experience.

Our experience with Classic pools and Spas was out of the gate poor, frustrating and heartbreaking…read more From day one there were equipment failures, cost overruns and unreliable staff. The project took nearly 2.5 years, the company owner stopped coming to the site and the boys used YouTube to install the automatic cover (personally witnessed) which ended up being installed upsidedown. The grout and glass tile started coming out and their answer was to drop off a couple sheets of the glass tiles with a bag of grout. Many components had to be reinstalled due to improper installation. There was no instructions on how the system operated. Mr. Graviss stopped coming to the site, returning calls & emails which is how I figured out the install was completed. There was never a final inspection. The pool deck started spalling, cracking and chipping away months after install and the pool cover box lid no longer fits flush. Thousands have been spent to correct things not addressed and the end result is the pool is not plumb. The autocover will need constant adjustments (billed at $305/hr.). For your own sanity and financial well being do not hire this company for anything pool, spa or gunite related. Your welcome.

After publishing a glowing recommendation mid-project, I had to edit and add…read more I must alter my review. My pool was never finished, nor were the products I paid for delivered in full. I have had to retain a lawyer to address these issues. It's heartbreaking when you spend your life savings, and your contractor does not deliver what was contracted.

Premier Pools was the only pool company in the Knoxville area who accepted the challenge of…read moredesigning a pool/spa combo that would fit into the hillside next to my house. They exceeded all expectations. Premier uses the best contractors, and the project was not quick, but it was well worth the wait. Project manager Tommy handled all the details and overcame all the hurdles, making the process stress free. I get so many compliments on this Premier Pool project.

The design and the construction of the pool was flawless. I was swimming 4 months after ground…read morebreaking for both my pool and spa! Billy the project manager was reasonable and responsive throughout the project.

Great service. Expedient. Fair and well priced. We reached out on Saturday and had our spa serviced…read moreon Monday. Thank you for helping us out.

Tom showed up when he said he would and got my Artesian spa up and running and gave me valuable…read moreinsight to its operation. I highly recommend Spa Doc.

I had terrible experience. I will never go back there for anything. My pool also is very…read moreuncomfortable to walk around in. I can feel the frame underneath the liner.

Get a lawyer if you plan on using this company. We did in order to get our tiles around the pool…read morerepaired. Poor communication with the whole process . Lack of customer service. We read the reviews and later realized, after the fact that her family members and their friends posted reviews. Be aware, be cautious. One good thing, her sons are hard workers. Unfortunately that does not make up for the lies, lack of detail and overall customer service. She will feed you a good line about the install and once you sign up, it's a whole different story.

Almost 140 years ago, a small seed store opened on Wall Avenue in downtown Knoxville. When the…read moreTennessee Valley Authority located their office complex downtown, that first location fell beneath the government dreadnaught. Not to worry, the Mayo family moved their operation to their Bearden location at the 'then' outskirts of town, which had opened a while earlier. Keeping up with the times, Mayo Seeds became Mayo Garden Center, and expanded their product lines to meet the needs and wishes of an expanding clientele as suburbia moved westward and northward into the then rural areas of Knox County, keeping an eye toward quality items and service toward their product lines. Today found me replacing my 10-year old rubbermaid lawn 'furniture' with something considerably more substantial, and considerably safer as well, since my last use resulted in an audible creaks and groans emitting from 'nieth my bottom! I knew Mayo would have a wide selection of style and price ranges, and I wasn't disappointed! The most difficult portion of my visit was deciding exactly 'which' style to purchase, since I knew from previous product purchases that my selection would last for years and years. As usual, their friendly staff helped my selection process by moving the furniture pieces to afford plenty of exam and 'try-out' space. For 6 generations, Mayo has never tried to compete with the box-stores on price, instead choosing to devastate their competitors in the areas of quality and service. Their plants and seasonal flowers are typically several 'notches' above their competitors, offering robust, healthy plants for landscaping your home. Quality mowers, generators, gas & traditional grills are here in abundance, as well. Of course, I received needed and (much) appreciated assistance in loading my purchase into the White Mule for its trip to the NC cabin in a few days. Through the years, I've added Christmas items, a mower, a generator, a weed-trimmer, a snow-thrower, and a fine Weber grill to my home; all quality, and all from Mayo! It's good to know that as wheels, blades, etc needed to be replaced, I can do so with convenient ease. You might have guessed, I'm a FAN!

Have shopped here for several years and have always found the staff to be extremely friendly and…read morehelpful. I have bought 4 sets of patio furniture and some lounge chairs and a large umbrella that are very high quality. I wanted something that would last and a company that would stand behind the warranties and Mayo In Powell did just that. Had an issue with the handle on my umbrella and it was resolved within a few days, enough time for the parts to come in. Highly recommend Mayo for all your outside needs!!