They did great on all our process. My husband and I, we recently moved from Florida and we needed…read morean apartment ASAP, since day one on our tour we had such an amazing experience, really nice people. From there everything has been a nice experience, they have helped us with all our questions, they processed our application so quick and honestly, one of the best apartments complex that I have been to. On our moving day they made the process so quick, and the place was cleaned, everything looked nice. We are so happy. They also left us a nice gift which was so thoughtful.

Gorgeous community. Duncan Park is a great community. the finishes are updated and the ceilings are…read moretall. I met a resident while in the office who has lived here for 3 years and loved it. Bonus points for the cute dog lol

I really enjoy living here. Front staff are friendly, helpful, and accommodating. Maintenance comes…read moreout within the day, and they are here early to clear the roads on snow days. There's also little monthly activities and events that can be fun to partake in. I would definitely recommend living here. Overall a great living experience. One thing to consider: There are a lot of families that live here, though, and my neighbors kids are very loud all the time. Not the reserves' fault, but i can say it's not the quietest here, so I did have to get a sound machine.

Only been here for about 4 ish months and I absolutely love it, the staff are amazing, very…read morereliable when it comes to emergencys. The area is really nice and close to things that are a necessity and over all just a good place to live.

We've lived here for four years (myself, my husband, and our pooch) and have LOVED IT. We even…read moreconvinced friends of ours to move into the complex for two years because we raved about it so much. I have nothing but good things to say, with the caveat that we got really lucky with our unit and have a HUGE patio. We are in a downstairs "flat" (as opposed to the more common townhome style apartments) so the patio is twice as wide as most people's. One of the laundry rooms is just a few steps outside our patio door, so even though we have washer/dryer hookups we never bothered getting them. We have made so many priceless memories with our friends on our beautiful patio and our cozy apartment, and I will be so sad to move out in a month! I hope whoever gets our unit next loves it as much as we have. Maintenance and the grounds crew are always around, they work very hard and are very quick to respond to any needs. The landscaping is beautiful because they are always out there taking such good care of everything. The front office staff is great, and there is a feature where you can have rent auto billed out of your bank account every month which I love, so there is no fear of forgetting to drop off your check. The complex is incredibly pet friendly - I swear nearly every person there has a dog, and there is a little dog park at the back (although the fence posts are too far apart to contain my 8 lb. dog, but it would be great for medium dogs). The location cannot be beat - right off 71 and High Street, but still very quiet because it is tucked back from the busy roads. The only downside to that is the roads going out to Morse never get plowed and are very treacherous in the winter, but that isn't Georgetown's fault. I always go out the front through the strip mall parking lot to avoid that problem. If it isn't clear enough, 10/10 would recommend. I will be sad to say goodbye!

This place was nice when we moved in, crappy after a few months, and horrible as we were trying to…read moremove out. Management has fallen to crap pretty much and honestly don't care about who you are; long term tenant or brand new. They don't care when it's winter and your freezing and they certainty dont care if your a day behind on rent (they will fine you hard). They don't care about things like bugs or dog poop all over the property. They don't care about you. They never will. But it wasn't until we were moving out that we finally saw just how bad this place it. We were standing in our Penske truck loading up all our stuff and a few of our neighbors who we weren't lucky enough to meet until our last night show up to say goodbye. About 10 people passed us that night and all were unhappy with management and how their apartment was 'holding up.' All of these people differed in age and financial situations. Some were saving for a house, some had been there 15+ years. All of them unhappy. People don't like being jipped out of hard earned money, no matter your financial situation, and the horrors I heard from these people were eye opening to say the least. One person thought the higher rent ($850-$1100) was affordable and loved living their but figured they could fine a better place to call home, wishing for a friendlier staff who cared about them as people. Most, on the other hand, were long term (one lady was with them for 15 years...15!) and was horrified with being 'pushed out' of her second home their; she had moved from one of the condos into an apartment after her husband died and now management was forcing her, once again, to find a new home; this time away from her beloved garden apartment. HORRIBLE!! One person I met was disgusted, down right pissed off, with the leasing office saying ''he's never been treated so horribly in his entire life.'' This man has been around all of Columbus trying to find a nice place to live that (all he wants) is safe and affordable. He finally thought he found it here but ''apparently not.'' We asked him for details but it was along the lines of how rude the staff was and that maintenance never cleans up the area and never returns his service requests. He also had an apt in the back and said that cars were always getting broken in to. For higher end rent outside the city, this is a disgrace to call home. The only reason I gave two stars was for the wonderful patio area I was able to have. Tip- if you have a dog, don't bother telling them. You'll not only pay out the nose for damages (that aren't there) when you move out but they base what breed you have by Google pictures. I have a mut so I was kicked out because she looks like a banned breed. My vet papers say mut and I wasn't willing to shell out big money for a dog dna test. Needless to say, they treat you like inmates here while wearing the fakest smiles you can imagine. I had a gap in my gate (to the patio) that small dogs could get through, and stray cats, and raccoons, ...etc. I complained to the office, explaining that small dog (thanks to their owners) were letting their dogs under my gate and my dog was growling at them... I got in trouble, not the other owners. I asked for them to fix my gate and it took MONTHS for them to finally get over and patch a hole. HORRIBLE! At the end, which is worth adding, be prepared for fee's. I left that apt spotless and I got charged for a whole apt worth of carpeting because they dug it all up and happened to find stains. My carpet was spotless and professionally cleaned. The only stains that may have been there are from water since we ate in our kitchen. (like spilled glasses of water or whatnot) The rug guy said it could be blood stains ...wtf... how incriminating to throw that at one of your tenants. It made me feel like such a criminal....blood stains!? Did an ax murderer live there before me!?!? I glad I moved out when I did. Such a horrible a vibe from these people. I love the neighbors but the people here are very private so don't expect a loving neighborly atmosphere. I was making a garden bed at 5pm, since it was raining that morning, and this old guy comes out his window and starts screaming at me that I'm being too loud and need to stop. I apologized and explained what I was doing, that I had to grow my own food to save money and he slammed his window shut at me. Some people here, most, are older and don't like it ''rowdy'' so younger couples beware. I don't think I saw any kids here, apart from maybe one family. Not a very kid friendly place.

Shawn was a super great and helpful landlord. Always very responsive & a great listener. He is a…read morelandlord who cares and goes the extra mile!

I wish I could give this place zero stars. I had an okay experience when I lived here but when I…read moremoved out, the company charged us for bed bug extermination. When I called to inquire (because I have never seen bed bugs in my life), they said "there were thousands" but when I asked for photographic proof I was sent a large number of photos, none of which pictured a bed bug. When I asked for clarification about which picture had the bed bug, I was told "oh wait it was just bed bug poop in the one room" and later on the story changed to "actually it was just one dead bed bug in the one room." I had a bed bug exterminator check out my new apartment (we kept all the same furniture) and he said there was absolutely no trace of bed bugs. Bottom line don't trust Village West. Thanks for coming to my Ted Talk.

Living at The Jeffrey is such a delight. Dorian will guide you through the process of finding the…read moreright space for you, and is so helpful and fun! So far, my living experience here has been seamless. I requested maintenance to help me with my shower head and they came within the same week. It's quiet here and everyone in the building is respectful of their neighbors. I'm so glad to live here, especially living on my own for the first time as a woman. I feel totally safe here. - Kathryn M

We have lived here for 2 years. The 1st year was in the battery B units. We loved the apartment and…read morenever had any issues with management. We needed a larger unit due to having a larger dog (golden retriever). So we waited for a 4th floor unit in The Jeffrey building to come open. We love living here. We just signed a 2 year lease and are moving to a even larger unit on the 4th floor Jan 1st. Tammy who has leased us our 3 units is so helpful and very caring. I would encourage if you move here to attend the events in the lobby, free food, drinks and you get to know the others in the building. I recently read some of the reviews on here and can honestly say I'm shocked. Everyone here is treated with respect. Battery B we were in 200, this is a end top floor unit. Our AEP in the summer $100 with our air set on 65, winter we hardly even used our heat always stayed around 67. The Jeffrey 4th floor loft, AEP for our unit is $125. As I write this review its 25 outside and we have the A/C on 67. No problems with our windows letting cold air in. Great place to live! Just be smart about what you really want and choose the right unit for you.

Nancy is an amazing tenant, she is so amazing and super nice. Every time I need something fixed in…read moremy home she gets the maintenance crew to come the same day or the next. She is a wonderful person overall. The neighborhood is good, neighbors are kind, overall I just love to live here.

Nancy is absolutely awful as well as her manager. you have people living stacked in these…read moreapartments. you have two designated spots per your lease with your address yet you're not able to park in them. when you are parked people got your car and flea the scene and the camera that the apartment has do not work! Nancy talks crap about everyone who lives here says that we're all trash! she has screamed at me, got up and tried to intimidate me and when you have a problem her fix is that you don't have to live here you can go! Neighbor has an aggressive dog that has tried to attack my canto have reported it and literally nothing is done! Yet they're able to retaliate against you and if Nancy doesn't like you she will go with what they said even if you have proof of the incident you're automatically the problem

I lived here for five years and really enjoyed the experience. The amenities were plentiful and…read morewell cared for, and the office staff was always nice and professional. My maintenance requests were completed in a timely fashion, which was a welcome change after my past renting experience. The location is quiet and yet very close to many restaurants and businesses. It's pricey to be sure, but I think it has better value for what you get than many other places. My only criticism is that they consistently raised my rent every year that I renewed the lease so that by the time I left I was paying several hundred more a month than what I originally signed up for. However, I'm still giving five stars because I know that is standard practice for all rental companies as the cost of living increases. It's bull, but they all do it, and at least here I believe you get good value for what you pay.

The Residence of Town Center is shady. I moved in in May of 2023. I put a work order in for outside…read morestairs to be fixed as they were not safe, myself and my grandson have tripped on these steps multiple times. Still as of May of 2026 they are not fixed and was told they are waiting on permit from the city. I had to put 3 work orders in on my fridge. Lost $450 worth of food to get a new fridge. I moved out end of May due to relocating for my job. I gave them a little more than 60 day notice. Signed a letter to vacate and turned in a letter from my employer due to relocating for my job. somehow paperwork never got scanned in. After a couple of conversations with the manager and staff which some can be very rude and not helpful. Then after I sent messages in the rental portal, emails and phone calls and none have been returned. I moved out May 31. Keys were turned in 6-1. They had all the notice. I received a notice from a collection agency in the amount of $2474. I broke the lease. they lied to the credit agency saying I told them on May 27th that I was moving out of the area on May 31. That's a lie and I have paperwork and letter to vacate and letter from my employer to prove it. They never sent me a final bill, no phone call for a walk through and I only know about the walk through because of the Credit agency Informing of the walk through. I also never received any of my deposit back. I have video and pics of my apartment the day of the move out. They are just mad I filed a complaint with BBB about the Stairs and I filed a complaint with the City about the stairs because they aren't safe. I would never rent from them again or tell anyone to rent from them. They are shady and will rip you off. They try to fine you every chance they get. Rental portal goes down and you can't pay the rent late fee. It's crazy. Absolute jokes. I even tried to work out a payment plan and no return call and they have the audacity to send to collection agency. Hasn't even been 45 days since I moved out. No final bill. Nothing in mail, in writing. Sent to Collections. I'm going to fight this for sure. I'm sure I'm not the first person they've done this to.

I've been here for going on 4years. The parking is TERRIBLE. I live on the side where the…read morerestaurant, old bag of nails is located and all the restaurant customers take the residence parking!!!!! there's no assigned parking so anyone in the public is able to park in OUR spots and it's barely any parking spots available to begin with. I brought this ISSUE to the leasing office multiple times over the years and they never have an answer. Imagine coming home from work at 5 PM, going to the grocery store, coming home with bags of groceries and having to park a miles away from your house because there's NO PARKING.!! crazy. Also, the front office never answers the phone. The only plus side is maintenance is pretty well. They keep up on their task (for the most part) if you need help they come within a reasonable time but it's a hassle to get in contact with front desk.

I've lived here 4 years, staff and maintenance always helped me out with any problems that I have…read more No complaints