Thank you Diana for Helping me yesterday with my purchase of a "Collier De Chien" bracelet... I found the exact style/color that I have have been wanting.....Customer service was fantastic and informative.. Will be looking for you next time.. :) read more

this place is bad. i came in wearing a t shirt, shorts, and flip flops because it was one of those lazy saturdays. i walk in and everyone ignores me. wtf!? w/e, i brush it off and start looking at the ties. they were nice, not prada nice, but nice. anyways, it too so much effort to get someone to help me look at the fucking cufflinks. other posters are right, they give you a "you cant even afford this look" which really pisses me off. if im gonna spend a grip load of money on something that isnt even very nice or classy, you should at least say hi to me. the way they look at you, you would think that you smell like shit or something. after this experience, i am turned off from hermes. ill stick to prada and armani, the gold standards. screw this bullshit and their nasty attitudes. read more

Terrible customer service!!! SA name was Vanessa. She was so rude!!!! Customer was talking to her and she was sitting down chatting with security guard. The way her attitude and way she speak was so rude. I wanted to complain to manager but she told me no manager on duty. No wonder she was so lazy and rude. I have been shopping at this store over 15 years. She was most ignorant SA ever. This kind of economy that kind of person should get fire!!!! read more

Had the worse experience ever with customers service! As soon as you walk in employees look at you up and down thinking that you are not buying anything! I had never experience this in my life i leave in Arizona and never had have this issue even though Arizona is known as been raises state but no Hermes in Costa Mesa has it all if your not a culture that they like you wont get help.. i will definitely call corporate on them. if it had an option for 0 as a review i will definitely pick that one read more

I will give them ZERO star if i can... Sales person at this store are not friendly!! They pretty much judge you based on what you r wearing.. unless you have a Rolex watch or carry a H bag, they try to avoid eye contact!! Come on, u r in OC, some people wants to dress casual and stay low key! Very rude!!!! Pool service!!! They even tell me I have to build a "purchase history" with ONE particular SA in order for them to get me a CDC.. Very funny! I am not even asking for a B or K. Would not go there again, I prefer the BH, Paris or Tokyo ones!! read more

Tried to pick up a belt and scarf from this store and sales ppl were as snooty as can be. This store like many of their other locations is selective with who they sell their items to. They often tell you they are "sold out" of items. It's a big turn off when you can't even get what you want. They've definitely lost alot of sales to other competitors because of this. Not sure what kind of marketing or sales strategy this is. read more

The staff are so nice and friendly. I love going to this store. As soon as you walk in, there's someone that would greet you. Answered all my questions and very patience. read more

Long time Hermes fan here. This is by far THE WORST H store of any I have ever been to. The staff is beyond rude. They are downright viscious and nasty. No regard for normal human behavior. I mean a "Hello" is a customary greeting in this country but these people literally grunt at you and look away. I walked in with my Jypsiere and scarf but it made not one bit of difference. Forget good customer service -- they need training in basic communication skills like saying "good morning" or "good bye." These fundamentals even my children at the age of 3 and 6 have down pat! read more

This place is horrible...I'd think for a high-end store you'd have amazing customer service. Knew exactly what we wanted and wanted to take a look at the scarves in the glass case...literally stood in the store in the same spot 10 minutes looking around cluelessly because no one even welcomed us in or asked to help us. Finally someone helped us after I went up to them and asked...spent $600 and booked it. read more

Gorgeous items + impeccable service= retail heaven. Be forewarned, however, that even a mall crawling with pricey clothes, shoes, and bags, Hermes still outprices them all. Be prepared to pay at least $5k for a handbag and $400+ for sandals, $600+ for shoes. Diana is super friendly and knowlegeable. Store is VERY dark though, to the point where one wonders if they're in Hermes or Abercrombie. Oh, and Cassie? There's no such thing as a size 32 Birkin. Perhaps you're thinking of the Kelly or HAC, beacuse the infamous Birkin only comes in 25, 30, 35, and 40, plus travel sizes. read more

Terrible customer service. Waited 10 minutes in the store to ask a question. The security guard tried to get us help and we were ignored.

Love the ties here. Pretty much the best ties in my opinion. Wish theyd rotate the stock though. It seems like every time I go its the same ties as last time... for the last two years. read more

I was always intimidated to go into the store because the misconception I had that the SAs would be unhelpful and snobby. This was definitely not the case. I was greeted immediately and Thomas said he would help me as soon as he was done helping another customer. I asked him about the H belt and he asked me my size. I didn't know what it was and he asked my jean size. After I told him, he went into the back me brought out 2 sizes of the leather belts. He guessed correctly at the color I wanted and sizes. I tried both on and after I selected the size and color, he brought out several buckles. Thomas was incredibly helpful and friendly. We chatted about my upcoming wedding and he shared a mutual agreement in keeping it small & intimate. There was no pressure to buy and he made the purchasing experience fun. I will be back to buy other goods from Thomas since he was such a wonder SA to work with. read more

Horrible customer service. I ended up telling them I was going to order online.

Service was so bad here. Staff was standoffish. Not attentive. Not bringing any of my business here.

Stopped by on my way back from Oceanside & dropped my bag off for repair. Everyone was very nice and the process was pretty quick. The SA did the paper looked at my bag and then took it to the back. I got a call about 2 months later for pick up. They don't have a craftsmen there so it was sent to the beverly hills location docking one star because of the mix up about pick up location. I told them 3 times I wanted to pick up in beverly hills it was even written on the paper. They still missed the big writing and my 3 request. Oh well the bag looked new again they did wonders for my kelly 40 :) read more

Hermès - Hermes Natural kelly 40cm ( spa'd after picture) - Women's Clothing Near Me - Costa Mesa, California

If your going to get something here from 100- 10,000 dollars, look for Rafael. He has helped us so much. Made us feel like family even though we would just come by to see if they have anything new. Yea I did notice there were some salesperson who would just look at people & pretend to do something but there were also some salesperson that would greet you & ask you if you need any help. But our overall experience if were going back here again, we would ask for Rafael, if not, I might be giving them a 1 star too.. read more

Despite all the negative and bitter whinings on this site, we have NEVER had anything but impeccable service here. Cici, Christine, Rafael and Julian have been looking after us for 10 years at this location and we would recommend all the staff for their personable, humorous and genuine professionalism to anyone who wants to listen. Without a shoulder chip, that is Corporate are to be congratulated for their excellent choice of staff and we will continue to frequent this location as loyal customers. Thank you guys! read more

I'm not sure about all the negative reviews for this store, they almost kept me away, but I really wanted to see & touch an item before purchasing. I'm a local native Orange County resident who has been shopping at South Coast Plaza my whole life, sometimes luxury shopping most times shopping at the regular stores out of need. All of the staff I interacted with at the Hermes store were VERY nice and VERY helpful, I ended up with a beautiful purchase and I look forward to shopping there again in the future. I left the store feeling like I really had a nice treat. read more

Called early morning to check availability of belt and color. The SA Dianna, was professional, friendly, with sense of humor, went to check, and within minutes I was informed the buckle and belt in size and color was available, and will be held in her lock box for 24 hours. She also kindly informed me that if she's not there, just ask the SA to go to her lock box. Not sure about all the negative reviews, but my experience was pleasant and as good as can be. Thx Dianna! read more

I guess I lucked out, since I was by no means dressed up, just shorts and a t-shirt, yet I was greeted soon upon entering, salesman happily showed us around, tested a few fragrances. I didn't end up buying today but I was treated with courtesy and respect. For my birthday I'll be back to treat myself to a bottle of cologne. Last year I scored a bottle of my long-time favorite, Bel Ami. This year I may get something completely new. read more

Just catching up on reviews here so this one is not so current as the last time I've been here was while back. I learned, a LONG time ago, the most frustrating way, that you pronounce "Hermes": with a silent "H" and soft "e" and accent on the last "e". I was island hopping in the Greek Isles, and one of the hotels I was on my way to was called Hermes. I told the cab driver to take me to "Hermes Hotel" with with a very discernible "H" and and hard "e". He did NOT understand what I was talking about. At all. He didn't know what that place was. After some back and forth and stress I finally showed him the address and he said, "OH YOU MEAN HERMES" and was offended or disgusted or something that I wasn't pronouncing it correctly. From then on the correct pronunciation was emblazoned in my memory and it was always a funny one to look back on. I thought, "luckily the day I walk into Hermes the store I'll be prepared" LOL! Fast forward several years later, I go to Hermes (pronouncing it correctly) for a baby rattle I had seen online. They showed us other nice baby products that I passed on (although it took me EVERYTHING not to because at the time I was buying up EVERY luxury baby item I could get my hands on at the time I was so excited about the baby). The service was good, I must admit. I don't know if it helped that I was pronouncing Hermes correctly, but every time I thought of it I kept thinking of that angry Greek cab driver and feared what the Hermes SA version might be. Luckily I avoided it based on the other reviews. read more

I used to shop at Hermes store in BH but I now live in OC, so I shop at Hermes in Costa Mesa in last couple years. The treatment at the store seemed cold at first. Once I bought a few items from them, they seem more friendly. However try to go there when the store manager present, and you will get better treatment. And try not to ask for a Birkin or a Kelly if you'd like them to be nice. I know most ladies would love to buy those 2 styles, but I noticed their demeanor had changed when they heard those 2 names. They would tell you to buy and buy much more " lifestyle items like a $2000 blanket" and to buy $10,000 in a month or two before they would consider you to be qualified to buy any Birkin or Kelly. Oh, bribe them with food doesn't hurt. No, I'm not kidding. Hermes at BH has better stocks, better service and they would tell you to visit them often, not necessary to buy expensive items. It is too bad that I live too far to drive all the way to BH now. read more

I love south coast plaza. I love hermes. You would think when your spending $1500 on a belt that customer service would be A+. I don't even think the lady wanted to help me. She kept giving me attitude. I understand if you have a bad day , we all do. But I don't need attitude, i was just about to give up and leave. Therefore my experience buying my first belt there was the worst experience. I can get better customer service at Nordstrom buying 15 belts for that price. Next time I'll go to the one in Beverly hills. read more

The sales people at Hermes are so rude they look you up and up-and-down, they treat you like they are not interested in your business. Don't they realize if we don't shop there they won't have a job. I will never go back to the store again horrible horrible customer service!! read more

Walked into Hermes yesterday to purchase the IWatch. I was with my mother, husband and nephew. My mom had about 200K worth of jewelry on one hand and she was carrying a Bottega Venetta bag; nevermind me and my husband were both wearing Cartier/Rolex watches. The point is, we didn't look "out of place." We stood there at the case for about 10 minutes and not ONE SALESPERSON bothered to come over to us. The hapless "security" guy stood there as well doing nothing. Between the 3 of us (mom, me and husband) we probably have 25 Hermes items. I'm so disgusted with this store I won't ever go back in it. Shame on you for employing such loser associates. Corporate Hermes needs to overhaul this location and train the staff how to better judge the people walking in. I get that Hermes always has a bit of an attitude, but this experience was a blemish on such an iconic brand. Goodbye! read more

I love Hermes SCP. I've always been treated well and given great customer service. First off, I'm not rich (unfortunately)....And I don't dress up. I'm in ripped jeans or jean shorts a lot so when I read about people saying they didn't get good service because they didn't dress up that's definitely not true or at least not the reason. I think some people walk into hermes and think just because it is a pricier store that the sales people need to be kneeling down waiting on them hand and foot. And if they don't, it's called bad customer service?? Umm...have u shopped at Macy's? You find ur own clothes and go into an unlocked fitting room and really only deal with a sales person when ur paying. That's bad customer service but you don't get complaints there....and the clothes isn't cheap either! Anyways I'm getting off topic. My sales associate is William. He's very knowledgable about all the products and its history. He's always been so personable and helpful. If there isn't a size he will always try his best to get it transferred from another store. And if they don't have something in stock, he will make a mental note or I've even seen him write it in a small little note pad to call you when it comes in. And he does call! He hasn't been the only one I have worked with. All the female employees (can't remember their names) have always been helpful and not pretentious at all. Also Thomas has helped me before when William was off. Very sweet guy with great customer service as well. No one has ever been pushy with sales which I like. I'm not sure what all these bad reviews are about. I'm actually shocked! I think people just need to relax more and not take things so personally. I've been to a few hermes stores in different states and SCP exceeds them all. I'd definitely recommend this store based on the quality and customer care Ive experienced. read more

Never had a bad experience at this boutique due to my longstanding account with the brand. But I can see where the negative reviews are coming from. Some sales do cope an attitude and pre judge at times. There should be no reason at any point in time for customers to be treated poorly. If your looking to simply purchase a b or k, I suggest either start by looking 2nd hand or learn to appreciate the brand by purchasing goods outside the leather category. They do make beautiful enamel bracelets and houseware goods as well. read more

If I was not obsessed with my clic clac bracelet I would never deal with another sales rep from Hermes again! Aren't these people supposed to be extra knowledgeable on the products and extra helpful in the customer service department solely for the reason this is Hermes!? read more

When I first checked out in the store they had told me the wrong price and charged me 150 dollars extra. After realizing this I called in and was instructed to come back in the next day. When I arrived I was let in to the closed store (completely empty) and was allowed to pick out a different gift. Needles to say hated Hermes day 1, loved it the second. read more

Guess what, I have been purchasing from all high-end brands worldwide. I have been a very loyal customer to the Hermes brand for a long time. I even referred many friends to this particular store and just like me, they all had terrible experiences. The major issue with the store is their manager, Lyndi Pacheco. The culture of a company or department or even down to each individual store are all depends on the leadership. Lyndi, the manager of Costa Mesa store is absolutely oblivious to the concept of customer service and doesn't try to make Hermes seem like a high end store. She actually makes it seem like a thrift shop. I am actually surprised by the fact that they would hire such a person (soulless and arrogant). A basic googling of her name will bring you to her Instagram.. and when she says she "pretends be normal", I find that part funny. Why? She seems to like to pretend to be a long of thing: kind, respectful, genuine. Let's just say when I met her, she was as fake as she said she was on her profile. Her life motto is "Once it is out of the store, it is not my responsibility." So, you could burn a purse, tear off the handle, and drag it across the driveway and still send it off to a customer (just an example of her "philosophy"). I have the upmost respect for the CEO of this company because they put so much craftsmanship into their products. However, their decision to hire people like this shocks me beyond the universe. You CAN NOT EVER HIRE a person with the wrong personality and train them. With my interaction with her, the relationship I had with this brand crashed faster than a blink of an eye. Folks, if you want to shop at a store with basic customer service, I would highly suggest the Dollar Tree closest to the store. You can also spend it at any other place and I bet you will have a much, much better experience with them than this store. To sum this whole thing up, I have never regretted anything in my life until I had the "pleasure" of being in this store. read more

So my boyfriend and I went in today to shop for a Hermès belt and I must say I will NOT be returning to this location!!! They have the worst customer service we were standing there for 10 min and every sales rep that would pass by would just look at us and wouldn't even bother to ask if we needed help what they did do is pass us to go help the Asian lady next to us I guess if your Asian u get good service I had read all the negative comments before but decided to give them a try and see for myself but after this trip i must say I was very disappointed so if u ever decide to go to this store be prepare to get bad service they can't even help u order online or so that's what we were told read more

Customer Service is really bad!!! The sales associates who looked so bored just stare at customers walking in the door. It makes you want to leave as soon as you walk in. There's no acknowledgement, not even a hi, hello or how can I help you. They scrutinize every single customer and they made it seem like they're doing me a favor for helping me with my purchase. I don't think I'll be going back to this location. read more

I'm surprised to see the bad reviews for customer service for this store. I came to exchange a bracelet that my husband got me over the weekend. The store was very busy, but a gentleman came over and helped me right away. He said there were two in stock, and went to look for them. He searched a few places and said they didn't have it afterall - ok, minus one star for not having an updated inventory list. But the service was great. Another gentleman helped order one in the right size that would delivered to me. I would definitely come back! read more

What terrible service! A man greeted me as soon as I walked in and was nice but then told a woman sitting behind a desk to help me. I already knew what I was shopping for so I know I wasn't a difficult customer Nellie was absolutely miserable helping me and sat back down to ring me up. I felt like I was interrupting her lunch break. I have never felt so worthless shopping somewhere, especially at such a reputable designer. I will never shop at this Hermes again. read more

The best customer service from Theresa she helped me buy some jewelry and a couple of belts. Love this location! The guy who is a "belt specialist" sucks he doesn't know what he is even talking about... didn't know any of the belt names, but Theresa is amazing read more

Besides all the beautiful things that make Hermes famous . . . I am obsessed with their bedding fabrics!

everytime i come here the italian guy was so nice so ended up buying the stuff here hopefully they will call me soon for my bag

I'm not a frequent Hermes customer but I have bought several gifts from this Hermes location and my fiance also buys leather goods from this location as well. Usually, the service is warm, friendly, and helpful but today I experienced the worst service from a high end retailer that I've ever had. I was looking for a particular item but the sales associate flatly told me that they didn't have it so I should just buy it online. I asked if they had it at another location and she responded that it was impossible for her to find out. I asked to see similar items which she did only reluctantly. When I asked her how a particular item worked, she replied that "she didn't know" so we shouldn't buy it. I left the store immediately because that sort of behavior is unacceptable. I feel that when you shop from a luxury good retailer there is a certain level of human courtesy and service that you should receive since the prices are equivalently higher. The service I received today was inexcusable for a retailer such as Hermes. read more

This location is significantly smaller than the flagship store on Rodeo Dr., so stock is limited. With regards to treatment/service, it is like anywhere else in my opinion; it is hit and miss. My husband and I walked in yesterday afternoon and was immediately greeted with a smile by security and advised us that he would get someone to assist right away. We were lucky to be assisted by Cici, who was sweet and patient with my indecisiveness. There was another fella assisting others, who was clearly not having a good day. Anyhow, I would recommend not hesitating to move onto the next SA should one have a negative experience.... read more