3 years ago, before PNW windows and More, we had a Front entry door replacement. Casey Delph was…read moreon time, worked quickly, and completed the work perfectly. He spent a considerable amount of time to make sure door was leveled, balanced and sealed correctly. He checked back two weeks after installation to ensure his job was done right. Can not ask for more of independent contractor.

From the owner: PNW Windows and More elevates your Pacific Northwest home's functionality and beauty with expert…read morewindow installation, replacement, and renovation services. From egress windows to remodeling projects, their team ensures a flawless experience.

I want to start by saying the quality of the work was excellent I give the work 5 out of 5 stars…read more The sales man quoted me a rate of $65hr... he never said that was per person on the crew. So when the bill arrived and it was double what I originally though it was going to be I was quite surprised. I canceled my order of all new windows and new gutters. In the end a $3000 job cost them a $12,000 job. Will not use ever again, due to getting bull-jived by salesman.

From the owner: Mr. Insulation Co. specializes in insulation, rain gutters, siding, windows, house and duct…read moresealing. We pride ourselves with our use of quality products and services, ensuring that you and your family's home is warm in the winter and cool in the summer while saving you money in energy costs.

They have zero customer service. If I could give zero I would. Get pushed from one customer care…read moreperson to another and nobody returns calls. This is for Home Depot in general, have felt with several.

All talk...no experience. Unwilling to research and learn. Not detail oriented. Erratic behavior…read more Cut in floor heating line removing the floor tile and tried to mortar over the leak. (I saw it and called the plumber) Vinyl plank flooring improperly installed (bent edges, spaces and crooked). Floor not leveled properly. Glad to let him go sooner than later. A $4500 mistake.

Arrogant asshole. Window leaks! Been waiting a month for Jason to show up and fix it. He also left…read morethe old window leaning against the house for a couple months before he removed it. Hes unprofessional, dishonest, argumentative, and unreliable. Save yourself a lot of headaches, shop elsewhere!

From the initial sales call through the installation process, the team was professional and…read morepleasant. The installation crew, Preston, Jesse and Alex called when on the way and showed up on time. They immediately set up the work area, both inside and out, then immediately went to work removing the old picture window and installing the new. They were well coordinated and professional and completed the installation in approximately 4 hours. Great job!!!

We love our new sliding door. The two installers, Vince C. and Damien D., were personable,…read moreprofessional and left the room cleaner than before the installation. Andersen did everything they said they would do. Vince and Damien worked hard the whole time and picked uo everything when finished.

Andy with BN was great. Personable, knowledgeable. We love the new roof! We would recommend BNEC to…read moreanyone needing a new roof!

New windows & siding done quickly, efficiently and beautifully. Lifetime warranty included.read more

If you like frustration, excuse after excuse, no calls returned, What I consider to be lies about…read moretiming and staffing and broken equipment, the absolute worst customer service I have ever experienced, weeks of waiting and other BS, than this is your place! If, however, you don't want to experience those horrors, Than STAY AWAY FROM THE GLASS NOOK on Welsian way in Richland. Please READ all the other reviews about this place, and you will get the picture. I should have NOT given them the benefit of doubt. Go ahead and contract them for a job, and you will understand! After several weeks of waiting and frustration, I finally picked up my items, which were never even touched, and I am looking for a real professional contractor to fix the mirrors (3) on my medicine cabinet doors. All this time lost,such a crying shame. You do what you want. You have been warned!!!! STAY AWAY!

I cannot review the quality of the work because we didn't end up hiring them. Why? Read below…read more I called because their website says their showroom is by appointment only. Because no one answered the phone, I left a message and after about an hour received a call back. The woman who called said she was there 8-4:30 Monday through Thursday. I said cool, see you this afternoon. Fast forward to afternoon. My wife and son came with me to look at glass shower doors which I indicated on the phone. When we walked in, the woman inside said "How can I help you?". I said we were looking for shower doors. The women then pointed to the three units on display and said "well there they are" and half pointed, half waved her hand toward them. So, we looked at them and while looking, this woman basically just stared at us with terrible look on her face. No smile, no questions, no nothing. Most unfriendly customer service I've had in a long time in a world where customer service has gone down the toilet. The Glass Nook is no exception to this. As we finished our 3 minutes of looking at their selection of shower glass, the women asked us "is there anything else you need?" To which we replied no, not really. My wife asked me if I liked anything and I said I did because the glass looked nice but I also said I did not want to do business with this place. I said this so it was clear to the woman working there that I was unimpressed with her attitude, the look on her face, and the overall experience. Go figure. Another crap customer service experience from another long established Tri Cities local business. My advice to this business? How about don't be an absolute grouch when a customer comes in to spend some money. This women made it look like we interrupted her TV dinner in the back or her doom scrolling session on her phone. Whatever it was, I hope it was worth the $2000 we may have dropped at the business. I will never again step foot in this business.

I called these guys when I had a leak in my basement. After giving my information to the…read morereceptionist I told her that I was looking for a free estimate on repairing the issue; she told me "we don't do that, you will have to talk to my manager. I'll have him call you." No one called me but a couple guys showed up at my house. I had several estimates scheduled that day and let them take a look at my problem. They were here for about ten minutes and said there was nothing they could do. A month later I got a bill for $247.66 from this company for "loss mitigation". I have called their office to dispute this charge and every time they tell me someone will call me back and they never do. Today I received another bill from them and the only person I can get on the phone says, again, "someone will have to call you tomorrow". This seems like some sort of scam.

We used them when we first bought our house. We couldn't enter the premises until we closed escrow…read morewhich was the day after. So the day they cleaned our carpets I only got pictures from the guy that provided the service. The picture looked like he did a great job but on the day we got the keys and saw the carpets in person, you could immediately tell he didn't service some of the rooms. The living room you could smell urine on the carpet. My kids couldn't even sleep in their rooms for days because the smell of urine was so bad. Our carpet cleaner did a way better job. They are super expensive and still made us pay them. We almost paid $600 for a shitty job . We refused to pay the $980 they originally quoted us. The only reason I used them was because they do Good Shepard Hospital and other big companies. I would never use them again or recommend them. Very disappointed!!

I have worked with Bonnie on three different occasions doing window coverings for The Marcus…read moreWhitman Hotel in Walla Walla, WA. Bonnie brings a high level of professionalism and outstanding knowledge of products. She has a great eye for what will work well and it is always a pleasure to work with her on projects. Bonnie is definitely an expert in her field and you won't be disappointed with your results. We highly recommend her.

From the owner: blinds, motorized interior, and exterior solar shades, shutters, draperies, valances, cornices,…read morefunctional decorative hardware and accessories