Hernandez Party Rentals was one of the reasons our Thanksgiving turned out so well. Communication from order to drop off to pick up excellent. The quality of the rentals, for us 2 8 ft tables and 20 garden chairs, was spectacular. We will absolutely rental from Hernandez Party Rental in the future. read more

Hernandez Party Rentals - Party Equipment Rentals Near Me

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Hernandez Party Rentals were easy to work with, had a good inventory and delivered and picked up on time as promised.

Excellent service! Perla had exceptional communication. She was very kind and respectful! Drop off and pick up was very easy. They charge no overnight fees for jumper rental. I would highly recommend this business for your party needs!! read more

Timely pick up and delivery, good prices, and friendly service. This is for a wedding related event a McNear's Beach in San Rafael.

In what planet that a business can only accept bookings via text message in 2024. Also, good luck trying to get someone to respond to that text. Dear owner, this is the era when customer engagement and service is extremely important, people want to have answer instantly. I get that you may be busy with other bookings, but if your only method of engagement is text, then make sure that text channel is 100% easy and seamless. Otherwise, invest in better booking system and automate it so you can say "someone will get back within X hours" and follow through with that promise. Anyways, good luck to this business. I hope the owner will consider of advancing their booking system. UPDATE 3/2 - So glad you've updated you T&C on your website now that you will respond within 24 hours. I guess all these 1 stars finally got to you. No problem on keeping your method on text messaging only booking since it's been working for the last 10 years (responding to your comment), you do what works best for your business. Just a reminder the world evolves....technology also. You probably don't see this, because it's online. I'll text you my full review. Cheers. read more

I've rented equipment from this company twice prior, but this will be our last time. I originally texted and made a deposit for a list of equipment that I needed, a few days later I made an adjustment and requested that two items of $65 be taken off and an additional table of $8 be added on. Never received a text back but when they came to set up the night prior they delivered what was requested. One of the men offered lights and just started hanging them up, never mentioning it was an additional $50. (I even texted my sister while they were setting up, screenshot included) They came to pick up the day after the event and we paid what was agreed upon and they then tried to tell us we still owed them more. I feel as though this was a conniving way to try and get money back from the other items that we canceled. Update: We sat outside the entire time they were setting up to make sure everything went smoothly. You were not on the phone with them, because my husband tried to call you and you texted him back saying you were on the phone with a customer (which is also in the screenshots.) When he got in contact with you it was about getting the Jumbo Jenga, not lights. To that request you responded "I usually don't make changes this late but if I'm able I will call at 9 am." For you to lie and try to cover your self instead of saying "ok this could've been a miscommunication," because there absolutely was a language barrier is ridiculous. You should tell your drivers not to offer/upsell items if they don't know the price. You don't have to worry about us trying to contact you, rental businesses are a dime a dozen. But you will not receive business from anyone else that reads your reviews. read more

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Money hungry extortionist that will threaten to cancel your reservation at the last minute to try and ruin your event you don't pay undisclosed higher fees. Don't risk your event, book elsewhere. The peace of mind of dealing with an honest business is worth more than the cheap prices of Hernandez Party rentals. This place is running a fraud business. Not only is their customer service horrible, but they have no regard for the people they affect by their bad business. We prepaid for our rental and made some changes (2 weeks ahead of time) because we didn't need as many items. The owner (who is not listed on the business registration by the way) did not send us an updated invoice for weeks. 4 days before the event (after many texts and phone calls) he sent us an invoice with added "travel fees" to bump back up the price. When we disputed the fees, he said he would just cancel and refund us (knowing that we would be forced to get another rental last minute at higher prices). When we agreed to cancel he delayed giving us a refund so we would not be able to book anyone else. He is running a scam business. He is not listed on the SOS business license for this company. He has no license to run this business and he treats customers like crap with no regard to the consequences. Fraud! Check the 1 star reviews, he has a habit of bumping up prices when he thinks the event is more upscale. This business is run by a money hungry extortionist that will threaten to cancel your reservation of you don't pay undisclosed higher fees. Don't risk your event, book elsewhere. The peace of mind of dealing with an honest business is worth more than the cheap prices of Hernandez party rentals. read more

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It was a great experience working with Hernandez Party Rental. They answered text promptly, followed up, communicated the night before, showed up on time for setup and cleanup. Nothing more I can ask for. read more

I give it one star because the older man that came to set up the items rented were great. The person that collects the payment and help with the rental reservations and deliveries is SO RUDE. I was at the point to ask for my deposit back and just find someone else to rent the canopy, tables and chairs but my big brother said it was too late and to just NEVER use this company again. I reached out to this person months ago, and gave the deposit on time. A week of so before the event I reached out to him Victor I believe his name is and asked if he will be coming to do measurements to make sure the canopy will fit and he responded so rudely. The way he talks to customers is just so rude like if we are asking for a freebie or something. I mean I am the customer and I should ask questions ...I AM PAYING not asking for free. So, I asked at what time will they come to set up the canopy etc and he said from 4-9. I arrived at the house where the event will be at 3:45 to wait for them, 4:30pm comes and nothing so I texted him and he texted exactly this " Guys still working, they won't be there for a few hours" I replied " Can you please let me know when you are heading here, I will go do some errands since you guys won't be here anytime soon" he texted back with "should be about 3 hours" . I left and told my brother to be there because my daughter was sick and I need to go home. 8:30PM my brother tells me they are not there yet. My sister then called me and told me that these older men were finally there 10 min to 10PM setting up everything. I am definitely NEVER using this company for next events or recommend them. I love supporting small business but this one I won't anymore. Learn how to talk to your customers. Do BETTER! Sharing the whole conversation! Thanks for the advise to post the pics =) ** Trust me I don't need free service and like I said read everything carefully. Thank you again. read more

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I have used Hernandez Party Rentals a few times in the past, and will continue to do so due to prompt reply and great prices.

One of the most consistent, hard-working and professional party rental companies I've ever worked with. They deserve all the stars, all the business, and all the good reviews coming to them. read more

Very happy with our experience! The person I communicated with from Hernandez rental was responsive and helpful. I had to make some changes after my original request and it was easy. All communications were done over text. We had a small glitch when I confirmed my order a week before the party, but it was resolved. We rented several games (pop a shot, foosball, cornhole etc.), tables, and chairs for a 100 person party in Marin County. Everything was delivered and picked up when we expected and arrived clean and in good shape. The kids especially loved the axe throwing and the cotton candy machine. I didn't like that the delivery person was smoking (I didn't want to start smelling of smoke) and could have asked him to put it out but I didn't. If this is a concern, maybe you can ask in advance so its not an issue. read more

Reserved the jumper on 3/29 for 4/6 for 1pm through text. I asked in advance if he would cancel if it rained he said yes. It was forecasted to rain 4/6 but it only sprinkled by the time of the event there was no rain and no message cancelling my reservation. I called twice around 2:12p no answer, sent a text inquiring about my reservation and got a phone call. He said that he had deleted the messages from his phone so he didn't have my reservation but he could drop off the jumper in about 20 minutes. I agreed since I needed the jumper for the event. Got here around 3pm which was 2 hours later than what reserved and picked up the jumper around 10pm. He was late yet was not willing to give us a discount. So my issue was the lack of professionalism. How long I paid $125 for didn't seem reasonable I felt cheated when he came late plus if I hadn't called I would have been left with no jumper and for all of that he wanted to just give us a $5 discount which we had to ask for. He was very quick at setting up the jumper and also quick to ensure the money was in his bank account. But not to deliver great service. If you want to rent from him ask for how long you are renting and times of pick up and drop off and I guess confirm yourself so you avoid any issues. Reply: Yes it would have been great to get a message or phone call that morning officially cancelling, part of the professionalism I am speaking of. No we did not have the jumper for 8 hours. The jumper was set up and ready to go by 3:30p, pick up time was 10p that's 6.5 hours! Yet we were charged as if we had the jumper for 8 hours. We asked for the jumper at 1p for a reason sun goes down kids go inside. I hope you understand my frustration. At the end of the day you got paid $120 for 6.5 hours. But WE DID NOT GET THE SERVICE WE EXPECTED FROM YOU. We wanted the jumper at 1pm not 3:30p. We wanted 8 hours not 6.5 hours. That's why we are upset. read more

Hernandez Party Rentals - Party Equipment Rentals Near Me

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I will absolutely post the exchange cause if that was indeed the case you should've told me no. So I will indeed post the conversation. read more

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Great experience! We rented tables, chairs, kids tables, and soft play arena. Victor and his team were on time, easy to communicate with, and delivered the equipment we needed to have a great party! We are looking forward to renting from them again. read more

Very good price and on time. Also very quick with communicating. Highly recommend this place.

Love these guys! They communicate via text and they are always reliable. I highly recommend them.

We needed tables and chairs for a one-day, Sunday event in SF where we wouldn't have access to the venue until the morning of. Hernandez Party was fantastic! Great price, great communication, professional team. We had some small hiccups on our end, and they were great about working around us. Highly recommend! read more

When I texted to confirm the day before my event they stated they could drop off the chairs and tables (the day before ) I said ok . The chairs were very dirty had my family and I wipe them down with Lysol wipes. Pick up was supposed to be at 5:30pm no one showed up and had to call for the chairs and tables to be picked up and they stated that they were in SF. Very unprofessional and don't recommend. read more

Hernandez Party Rentals - Dirty chairs - Party Equipment Rentals Near Me

Would not work with these guys. Customer service was terrible. Prices are ridiculous. I needed 15 basic chairs for a small event, delivered in SF. Invoice was $113... $28 for the chairs, $85 to deliver. When I asked if we could adjust this they suggested I call another party rental company, so I did. read more

Awesome product selection, communication, and service. Rental chairs for large Thanksgiving group were in perfect shape, delivered and picked up in the timeframe promised. Communication mostly via text, easy to work with and highly responsive to my questions and needs. Would definitely recommend contacting this team for your party and event needs. read more

Awesome product selection, communication, and service. Rental chairs for Thanksgiving group were in perfect shape, delivered and picked up in the timeframe promised. Communication mostly via text, easy to work with, quickly responsive to my questions. Would definitely recommend contacting Hernandez team for your party or event needs. read more

Going to rent again soon!!They were very professional and efficient! Thanks guys!! Rent

Initially, I was not sure if this would be the right place to get the things I needed for a very special drive-thru event being that the response time to finalize the request was a little delayed. However, the team came through for me BIG TIME. On the day of the event, I received a courtesy call confirming my address and delivery time, at which point, I was even able to add to my order with no hesitation. Upon delivery, the gentleman was very professional and patient, setting up quickly with no help needed. He was also accommodating to each of my requests. The pickup was right on time. Also loved the fact that I was able to pay through my app which made things so much more convenient. Very much worth the price and will use them again. Thanks so much!!! read more

I recently booked for my bridal shower. Everything was delivered promptly and they had so many cute things to rent. Flower wall, sweet cart, and the fill n chill table was just what I needed! Will definitely rent again! read more

Victor, thank you for your excellent service. I appreciate all the communication. Everything went smoothly. I would definitely recommend Hernandez Party Rentals. read more

We rented tables, benches and chairs for an event and Alan was responsive and confirmed our delivery and arrived on time for our set up. The rental process was smooth and I highly recommend Hernandez Party Rentals for your events! read more

I hired Hernandez party rentals for cocktail tables, a bar and some benches. The prices was excellent, it was easy to pay and the items were delivered on time, set up and taken back efficiently. I'm very happy and will recommend and use them again. read more

Reached out three days prior to our event to inquire about chairs and table rental expecting not to have it available, but they did! Entire process was very seamless and everything went smooth. Drop off ran a little behind. However, when I reached out to Victor he was very quick to respond and texted me to let me know they were on their way. Looking forward to using them again for future events and have recommended them to our friends and family as well. read more

Hernandez party rentals is very efficient. They have the inventory to accommodate what you need and are very professional in execution. I contacted them pretty last minute and was not spared anything less than an excellent experience. Their pricing is very competitive. The quality and cleanliness is top notch. The team scheduled pick up and take down with me and and was able to accommodate pay via VENMO. I'm so relieved to have found a rental company in my are that I can rely on. read more

My jumper rental experience was great. I needed a jumper, tables and chairs last minute and Hernandez was able to provide and on time. They even gave me an extra hour +. I would use Hernandez again. read more

So, I rented some party equipment from this company a month ago, and I just want to say they are amazing! The owner was very reliable and prompt. He and another employee of his set up and packed up the tent and other party equipment the way I wanted to... please don't hesitate to give him a call or text him. He's super amazing and very accommodating! P.S. I just found him on Yelp too, and I was not disappointed. read more

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We had a last minute/same day need for patio heater rentals and their service was prompt, friendly, and reliable. Would definitely use their services again! read more

I had a small order for a party of 30 in my backyard. I was in touch with the team over text. These guys were busy! But they were responsive. Chairs were clean. PA equipment was top notch. And the service was efficient. I would work with them again and definitely recommend them. read more

Alan/Hernandez Brothers are the best in the business. I got married at a remote location away from easy parking but the Hernandez Brothers were able to get my chairs in and set them up perfectly. They were on time for dropoff/pickup, professional, and easy to work with. Their prices are the best in the Bay Area! read more

We hired Hernandez taquizas for my sister's graduation party. Victor and his wife were great. They offered three types of meats which could be used to make quesadillas, tortas, and tacos. This provided our guests with choices that could fulfill their individual wants. It was definitely a hit. They provided everything needed (extra toppings, salsas, napkins, plates, etc.). I would recommend them to others who are interested! read more

These guys are the best. Affordable prices, friendly and reliable. The equipment was like new, and they have a great selection. Other party rental places wanted to charge an extra $300-$400 on top of their normal delivery charges just to get it delivered on a Sunday. Not this place, they were upfront with their prices. Do your research and I bet you'll land on these guys. read more

Super bad communication. Never answers. Doesn't call back or respond to text messages, unless you keep chasing them in a row. They sound super disinterested. I couldn't understand whether they needed the business or not coz it felt like they didn't care about getting any business from potential customers. I decided finally to not hire them because of lack of proper responses. If it is so bad before the job, then I wonder how it would be if I ever have problems on the job or after. read more

BEWARE: DO NOT RENT FROM THIS PLACE! Most unprofessional "business" I've ever had the displeasure of working with. A few years ago I rented table and chairs from them. Went pretty smoothly. However, they took a few days to come pick it up. We don't have much space, but it wasn't that big of an issue. So when looking for a place to rent tents, chairs and tables I turned back to this place. I called on Monday. He said he didn't go to houses anymore because people wouldn't book them at the end ( wouldn't blame them if they're as rude to customers in person and they are through phone/text. ) I told him we've used them before and that were willing to do a security deposit. He said he would come out this week to measure. But he couldn't even give a time so I could explain what I was hoping for the set up to look like. I texted him on Monday and was hoping for a confirmation. And maybe sometime of window frame of when I was going to get a quote and stuff like that. As a "business" he should be communicating with the customers and making sure everything is clear, not the other way around. Not only are we working and going to college full time, but we also are planning a graduation party during very busy months, (which he seems unaware of in the text he sent me making it seem like booking two months ahead is too much. Similar businesses are being booked right now, but understandably I see how they aren't being booked. ) Anyways, the unprofessionalism and the lack of commitment made me cancel with him. I don't need stress from a party rental place. His services aren't unique, just went down the list on yelp and boom, there you have it. Another party rental place! *see attached text message screenshots. read more

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Highly recommended. Allen responds my requests pretty fast every time and his price is very reasonable. I really appreciated that he doesn't count the time when we rent the jumper. Normally other store would charge us certain amount in certain time. It's really flexible and there is no extra charge. especially he opens every day which includes holidays. read more