I cannot say enough good things about Ellen and Cure Lice. She was kind, professional, patient, and…read moreclearly very experienced. She explained the entire process in a way that was easy to understand and gave us helpful information for preventing and handling lice going forward. What could have been a very stressful experience was made so much easier because of Ellen's calm demeanor and expertise. The service was an excellent value, completely worth the cost, and far superior to other lice-treatment options we've tried. I would absolutely recommend Cure Lice to anyone looking for knowledgeable, thorough, and compassionate care.

Ellen is simply incredible. From the first phone call she put me at ease. She took the time to…read moreeducate me which has helped me help others. Ellen has a gentle way about her and makes everyone feel comfortable, safe and taken care of. I cannot sing her praises enough. Thank you!!!!

Sapana and Nayhara were amazing! Patient with my little man and very informative! The office was…read morevery clean and there were activities for the kids.

Sapna was great to work with! I called her and she fit us in right away. She was friendly and…read moreinformative. She gave us lots of good advice on what to do at home and how to try to prevent lice in the future. Her office is very clean and the kids were comfortable in the space and with her!

Quick, efficient, friendly. I came Monday morning, was greeted and tended to right away, and only…read moresat for about a minute before I was called back. Both nurse and doctor were very kind, as well as knowledgeable and helpful.

Absolutely fantastic service and care here! First time visit for a cancer screening and had to…read morebring my 4 year old since it was summer time. Absolutely loved the doctor I saw. She was friendly and understanding and thorough. This office is beautiful and conveniently located nearby.

The woman who received my initial call was very informative and helpful…read more The representative assigned to our case was an hour late so I canceled. When treating families with kids that have bedtimes, you'd think this person would have called to give an update on her status. I'm highly disappointed. My kids were up for hours later than usual to go through an at home process that was uncomfortable to them. Thanks for nothing.

My daughter had lice for the 4th time and for anyone that has been through this nightmare knows it…read moreis so stressful! I do everything to try to prevent it because I just don't have time for it... who does? So I gave up because apparently what I had done and what I did to try to prevent it just wasn't working and that includes spending 6-7 hours the last time trying to get every nit out of her hair. I found Mobile Lice on Sunday afternoon and Tina came that evening and was such an angel. She was extremely thorough with my daughters hair making sure she got every last neusent out and checked the rest of the family to make sure we were all good as well!!! She explained everything to me and I learned quite a bit! I really really hope I don't have to deal with this again but if I do I know who I will be calling!!!! Thank yall so so much!!!

Very Disappointed with Dr. Robert Ersek…read more I had a facelift and chin augmentation with Dr. Robert Ersek in March 2024, and I am extremely unhappy with the results. Not only did the procedure disfigure my face, but Dr. Ersek's treatment of me throughout the process was disrespectful and lacked any empathy. When I expressed my concerns about the outcome and explained how I was feeling, Dr. Ersek's response was less than reassuring. He simply said, "I am human and make mistakes," while rolling his eyes. That response did nothing to ease my distress, and I was left feeling like my concerns didn't matter to him at all. I initially sought Dr. Ersek's help after a previous doctor failed to deliver results on a different procedure. Dr. Ersek advised me to ask the previous doctor for a refund, assuring me that if they were ethical and reputable, I would receive one. To his credit, my previous doctor did refund the money, but when I asked Dr. Ersek's assistants, Angelica and Ashly, about getting a refund for the procedure that went wrong, they assured me I would be refunded as well. They claimed to have experience with such situations. However, months later, I received nothing, and I was made to feel like I was the problem. I paid for a procedure that only left me with sagging skin, a deformed chin, and a much older appearance. To make matters worse, I received a letter from Dr. Ersek stating that he would no longer be my doctor. All I wanted was to improve my appearance and receive some empathy during a difficult time, but instead, I experienced poor customer service, a lack of professionalism, and a doctor who seemed uninterested in helping me. After months of trying to reach out for a refund, my calls were ignored, and I never received a single penny back. Please think twice before choosing Dr. Ersek. I feel I entrusted my care to someone who is too focused on their own reputation and not the well-being of their patients. All I was asking for a refund to go and get better results somewhere else , just like I did the first time I went to see Dr Ersek.

Been here for years! Best pricing in all of Austin! The staff are always nice and considerate…read more They're always having amazing specials

Due to a "miscommunication" there was a lapse in my medication even though I had visited their…read moreoffice three times in the last 90 days and had been seen for over six months. The lapse occurred just as I was changing jobs meaning their miscommunication caused me to lose access to my medication until my insurance kicked back in. Her response -- "oh well we can see you in a month". Clearly you can't I just said I have to wait for new insurance to kick in. I'll be finding a new derm at that point.

I'm a 20+ yr. dermatology patient and my doctor retired from a well known Austin dermatology…read moreoffice. I was passed around and I felt the attention and expertise wanting. Changing offices is like changing banks; a real chore. Dr. Jonathan Bielfield took his time with me and really listened to my concerns and history. I requested a laddered approach to a particular spot and he didn't try to talk me out of it (avoiding a rush job). I asked if he had room for another patient and he said yes. Caroline, at the front desk, was very helpful. She assisted in helping me fill out my medical transfer records request form, so Jonathan could have my full history. She was happy to help. Kelly, my medical assistant, was extremely nice and professional. She took her time and listened to my story. She conducted a very thorough pre-examination interview. Overall, Westlake Dermatology must have great leadership, as it shows from when you walk in the door, to when you walk out. The facility is clean and everyone there really looks like they are happy to be at work. Take it from me, this is the place.

I am an introvert who absolutely dreads calling anywhere, and I'm not too keen on meeting new…read moredoctors. I'm grateful that I found Westlake Dermatology for my skincare needs. This is one of the rare places that I don't mind calling. Whether in person or over the phone, every staff member has made each interaction a pleasant one. I absolutely love Dr. Macey Delcambre and her staff. They are all professional, kind, and always make me feel welcomed. Their Bee Caves location is a 20 out of 10. I would recommend them to anyone.

THIS PLACE IS THE WORST!!!! They let my child's stepmother bring her in as a new patient without…read moreANY parent consent!! They did not ask stepmom what her relationship to the child was at check in OR when they took my insurance card with my name on it. Most doctors offices know that they can face major legal and professional liability for treating a minor without valid parental or guardian consent. When I got access to the portal after the fact, there was no familiy history filled in and whatever medical history and current medications were listed were either incomplete or incorrect! They even RXed medication given this lack of complete medical history knowledge! My daughter's patient portal only had stepmom's name, cell, and address?!?!!?!? Not even my daughter's dad's name listed! WOW! On top of all this, just to put a cherry on the top... they of course recommended my daugther's regiment be inclusive to all of their med spa product line!!! Simply said, a 12 year old who has normal hormonal acne (not even that bad?!?!), does NOT need to be using the same cleanser, with tons of active ingredients, that her mother does as a 52 year old!!! PERIOD!!! Shame on WLD!! If a practice is this hap hazard on such basic HIPPA and patient care guidlines with regard to seeing minors wihtout parent consent, are you really going to get your cosmetic surgery done here?!?!?

Dr Garcia is AMAZING!! They always make time for my sick children and she has been my daughter's…read moredoctor since she was 3 and she is now 14!! My older children are about to age out and we tired another Dr for them but it just didn't work out. The staff is the sweetest and I miss some that have moved on, but they always seem to get the sweetest people. The nurse is AWESOME!! She gets things done and I'm thankful for the staff and Dr Garcia

Jury is out on this office still but one thing that stood out and I'm rather frustrated about is…read morethe fact that you have to pay $25 to speak with a nurse after hours. This is the first time I've ever experienced this before from any pediatrician's office and maybe it's to discourage parents that call all the time from doing so. I'm still looking around they're not nearly as wonderful as our last pediatrician's office...ugh I miss them