Room is small, no lobby service for check-in after 5pm. Parking is a problem, you have to park on the street with many parking lot marked and reserved for residents. Check in after 5pm, we have problem to find parking, called but no one answer. we have to ask for help to get parking info and have to park two blocks away, it's hard to walk to the hotel with luggages. location is okay, it's about 1 mile walking distance to the busy Duval St and Marina. there is simple breakfast - bagel, muffin, cream cheese, coffee and fruit read more

room was clean, the staff was friendly! They serve a continental breakfast in the main lobby. The pool was clean! It's within walking distance of everything you need, Duval and the Marina. read more

Heron House Court - Hotels Near Me - Key West, Florida

We stayed 4 nights late March 2024. If you are reading reviews posted 2 years ago, ignore them. By all accounts the HHC has had a makeover. If you're looking for amenities and big space, go somewhere else. If you want a lovely experience, a small attractive, clean, room, with a comfy bed in a lovely building, you found it. Yes, the TV is small... so what.. did you come to KW to watch TV? By the time we hit the room each night we were 'done' and slept well. During our stay, no street noise to speak of. The AC kept the humidity out and our room very comfortable. Roman is a gracious host ready to help you with any plans you wish to make plus loads of information about Key West. We truly enjoyed knowing him. The pool is clean, the clothing optional sun deck is.. well.. .clothing optional, and the breakfast is light and well done. Two short blocks from the free Duvall circuit bus that gets you close to everything and walking distance to Mallory Square at the waterfront along with a ton of good restaurants. read more

Heron House Court - Roman is as helpful and kind a manager as you'll find. - Hotels Near Me - Key West, Florida

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I had an absolutely fantastic time staying Heron House Court . What an amazing Place with an Healing Vibe . Loved my room , Loved Roman The Concierge . My Room was always Cleaned . Definelty Coming Back . Situated in the Most elegant Part Of Town . My son said to me " Mom where'd you want go for your Birthday ? " And I said " Key West . " We Made the right Choice and Picked Heron House Court Had an amazing time . Can't wait to go back . read more

Horrible stay. Would you want to sleep in a mattress that has bugs, blood stains, and no mattress protector on it? They are not willing to give us our money back. My girlfriend and I were there for 30 minutes, checked the bed, and opted to leave. The staff claims they were going to offer us another room. However, the two rooms, one was locked, and the other was not in a condition for guests to stay in. There are many better options than this location in Key West. Spend your money wisely and choose a different location. Oh, and the owner said "they have pictures too", which is hilarious, insinuating there was nothing wrong with the mattress. Very poor communication, as I have been emailing them every day since Thanksgiving. read more

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We have stayed many times at this place and have always had a good experience. So we arrived on Thursday Oct 23rd staying a week until the 29th. Fast forward to Saturday. My wife experience a medical emergency and requires surgery so we check out after 6. Called the number with no answer and left a message. Her procedure was successful in Miami and we departed the hospital Tuesday and just went back home. I have sent a message on their website contact us form, no response. Waited a few days and se t an email to their email listed on the website. Again no response/reply. A third email was sent yesterday and ....crickets, no response again. Was hoping to discuss a partial refund or credit for a future visit but no response. Even if this is a no refund policy response, I would expect a RESPONSE! Am I asking too much? I believe we will being seeking different accommodations in the future, and referrals for this will not be coming from us. read more

Great location, walking distance to many featured locations. Clean, friendly, private.

At first this place seemed beautiful. The room was different than the one online but we thought it would make do. The online price was honored until we walked upstairs and saw a new charge on our card... that's to make up the difference between the online price and what they REALLY wanted for the room. The kicker is it said a place for adults. We thought it meant no children... they allow any and all to nude sunbathe on the deck fight outside the room. Umm... we left ( no refund was offered) read more

To start with the location is great and staff were nice. Why I will never stay here again- ac in room did not work-no one available for anything after 5 pm (could call someone or text but a possible charge of 50$ for that)-no coffee available until 08 and that is in lobby- no cups or coffee in your room-breakfast served from08-10 is average at best-25$ daily resort fee for who knows what-pool was dirty upon our entire stay-rooms small- no place to put suitcase other than on top of bed- envelope for Tips for cleaners- 1 single serve shampoo and lotion the day arrived and never restocked. Yep other places much better. read more

Great stay! Roman is the best. Can't wait to go back. Will take Lyft more but most of the walking isn't that bad. read more

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Very cozy and hospitable place. It's well maintained with a nice breakfast in the morning. Location is quiet, yet in the heart of it all. The manager, Roman, was most welcoming to David & me. Room 14 was very clean. I forgot my earbuds there. They mailed them to me. Will most definitely stay there again!!! read more

Heron House Court - Quaint lobby - Hotels Near Me - Key West, Florida

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Amazing time. Amazing people. DEFINITELY BOOKING AGAIN. OMG. LOVED IT. Such an amazing property with a private feel.

Stayed here for a couple nights with my dad. Very nice and everything is walkable. Roman is the nicest person ever and we loved seeing him everyday. read more

Not a good experience. AC didn't work. Door did not close unless you put your shoulder into it. floor was slanted. couch smelled. curtains did not close all the way. breakfast was very basic. To top it all off there are extra fees they don't tell you about, they just charge your card. never again. read more

Let me preface this by stating that the manager Roman was fantastic and cannot say anything but great things about him. The two star review is due to the lack of concern from housekeeping. After our second night we woke up to what seemed to be a bloody sheet. We did not notice this until the morning time as it was covered by the comforter. I politely addressed it to the gentleman at the front desk who said they would get it changed ASAP (this was on Roman's day off). There was no apology, no offer of any compensation, I assume they never notified management because nothing was ever brought up to us. These are potentially BODILY FLOODS we slept on, and it was treated as no big deal? It was a bit dated which we could deal with, but when you're paying $400+ a night I would expect other things that are part of their control to be top notch for what they're charging. I was debating making this post but I think other people should know how seedy this place feels before paying $400+ a night. Below is a picture of the bloody sheet that I showed to the gentleman with glasses at the desk. read more

Heron House Court - Hotels Near Me - Key West, Florida

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Loved this place!! So Welcoming and helpful and the rooms were spotless! Definitely was a perfect getaway! Quiet area but close enough to the fun downtown. We will be back!! read more

We spent two nights at this property. We contacted the property to let them know we would be arriving late and they left keys taped to the door. Unfortunately they were not the keys to our room. Nothing like a long day of traveling and being locked out of your room. The room was run down with cracks in the ceiling, rusting plumbing fixtures, an uncomfortable bed and blinds that do not cover the windows completely. The only positive was the price. We will not be returning. read more

Positive: Concierge Roman was very personable and helpful in recommending restaurants and entertainment. Negative: The room we had was terrible. It was not in the main building but next to the laundry room in a small building at the back of the property. The room was small, the floor was slanted and uneven and when the washer was in spin cycle it shook the wall and rattled the refrigerator in the room. The water in the shower was affected if the washer was running. There was a noisy window air conditioner which I didn't see in the rooms of the main building. I guess $250 per night plus $15 per night amenities fee is supposed to be a good deal in Key West but we were extremely disappointed. They shouldn't rent out that room or if they do it should be half price. read more

My partner and I spent a day and a half in Key West in early August. We stayed overnight at Heron House Court. The place was really charming. The rooms and pool are well cared for. Clean and nicely decorated. Roman was a fantastic host! He made us feel right at home! I would definitely stay here again! Very close to Duval Street - about a 15 minute walk. Thanks again Roman! Hope to see you again soon! -Robert & Adrian read more

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What a wonderful place! You can tell it was a B&B frozen in the 1980s and there was something endearing about it all. Bright pastel pinks and purples decorated our room. The water pressure was a bit lacking and there was a little bit of crumbs under the bed (only noticed when I dropped my phone). But overall, a more than wonderful experience. Roman was our Host that greeted us when we got there and I loved his demeanor and how professional he is with the guests. Give that guy a raise! Definitely recommend staying here. read more

Just returned from a weekend stay in Key West with 4 couples. We were arriving on the Key West Express out of Ft. Myers and wanted something not too far from the ferry port. This place was awesome! Special kudos to Steve who greeted us upon arrival, was friendly and knowledgeable about the area. We met Roman on our last day and they were kind enough to let us keep our bags at the desk while we went on our last hurrah around the island before leaving! We will be back again and look forward to seeing our new friends again! read more

Attempting to celebrate our 31 st anniversary . No a/c in the outdoor and no hot water. I am so disappointed. Its 6:30 pm and nobody is in the front office to address this. Guess we're SOL until tomorrow. I would never recommend this place. read more

We had a delightful time. First time in Key West and our host, Roman, could not have been nicer and more accommodating. We felt welcome and comfortable from the moment we walked in and completely enjoyed our stay. The hotel is charming and just the right distance from the busier parts of Key West. We highly recommend Heron House Court. read more

Cute, vintage feel bed and breakfast. Definitely had Key West home style vibe. Staff was welcoming. Pool was clean and felt great after being in the hot Florida sun all day. read more

Heron House Court - Patio outside our room. We had breakfast out here daily - Hotels Near Me - Key West, Florida

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Great room Clean We stay here when visiting Roman always is a great host he is the main reason we keep returning! Can walk anywhere from here Great restaurants near by Pool and hot tub Good WiFi read more

Heron House Court - Hotels Near Me - Key West, Florida

This was mine and my husband's first trip to Key West. I don't think I could've imagined a better first experience. When we first entered Roman (what a guy!) ensured we were taken care of immediately. He was warm, welcoming and just outstanding. The room was clean and reasonably priced and very cute. The facilities overall were intimate and the staff was very accommodating, friendly and genuine. We very much enjoyed the pool and privacy. It was a warm environment where you didn't feel awkward chatting up other guests and it was just a very pleasant environment overall. We'll definitely be back. :) read more

The perfect place to stay, in a super nice environment, very clean, incredible tranquility, the bedrooms have what you really need, and an excellent service from the staff, exclusively from Roman, such a nice person, always ready to solve your concerns, from the beginning, because we didn't find parking, which is the only thing a little difficult in the area, but with that fine Roman attention, everything is easy for you. Roman, you are an excellent host. In the morning they offer you a quick breakfast, but you take it at home, they have a table for 8 people, and if you like you can go out to the patio to take it at the tables outside, I assure you that you will love it. There is a wonderful space to sit on the patio, and very spacious, we did not take advantage of the pool, but if we had the opportunity to tour the hotel and everything looks clean and very well maintained, without a doubt, we will recommend it to our friends. Excellent work team. Do not hesitate to stay here, the rest is priceless! ahhh and the free bus to travel the keys you have it just one block from the hotel, you do not need to rent bicycles or scooters, everything is there in your hands, the buses run every 15 min and the last one is at 10pm, if you Leave, you will enjoy the streets walking them, we did it the first night, and we had no problem, here the place is very healthy and the people are very nice. read more

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We booked a room for October 6, 2024. We had tickets to go to Key West on the Key West Express that day, staying at Heron House Court that night and returning the next day. When we booked this trip, we had no idea that we would be facing a Category 5 hurricane that was threatening the entire state of Florida within the next few days. The Key West Express cancelled our reservation and moved their boat north to a safer place as the waters were getting rough. We called Heron House Court with the given situation and they refused any kind of refund, even though the weather wouldn't permit us to get to Key West. The manager's response was to tell us that we should have just driven our car to Key West. What a great idea...forget about the threat of the hurricane especially not knowing at the time where or when it was going to hit land, or what the impact might be with 185mph winds and water surges expected to hit up to 15 feet. Obviously the staff at Heron House Court could care less about anyone's safety. read more

We've just finished a 2 night stay here and we absolutely loved it. The room had all the amenities we needed and was super clean. The staff were really friendly and welcoming and we were surprised to also have breakfast included which had a great selection. Pool was also lovely. Location for exploring Key West was perfect. Thanks for a great stay! read more

Heron House Court is a 16 room guesthouse in Old Key West. The guy at the front desk was extremely helpful and friendly. He gave us a tour of the house when we arrived. Showed us the pools and invited us to take advantage of their cheese and wine hour (awesomeness!). Our room was spacious and pretty with a nice view of Frances Street. The guesthouse is 6 blocks (10 minute walk) from Duval Street. If you're going to Key West for Spring Break or Fantasy Fest, this place is going to be too far for you. 6 blocks might as well be 10 miles after a night out during either of those events. They offer a complimentary breakfast which looked really good. I'm not a big fan of eating breakfast at breakfast time, but the food they had out looked delicious. Pastries, bagels, muffins, cereals, juices and coffee. Their website says something about being gay friendly...it's Key West. Did they have an option? read more

Heron House Court - Heron House Court - Hotels Near Me - Key West, Florida

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Absolutely wonder private escape from the real world. Roman and his coworkers do a fabulous job of treating all guests like family. This IS the place to stay if you want a peaceful retreat with a short walk to the boardwalk and Duval. Feel like an activity? Just tell the front desk and they will make all the arrangements. THANK YOU HERON HOUSE COURT!!!!!! read more

Run down rooms. Everything is old and falling apart. Towel rack falling off the wall, all the fixtures are way past there past due date. When you remodel, use fiberglass doors the dry rot is not great for sealing the wind from blowing in during the freak cold snap. No coffee, until 8:00 am-10:00am during breakfast. No amenities in the rooms. A 19" tv, HA! read more

Stayed here for 2 days 1 night. The staff here are SUPER friendly, we met Roman at the front desk and he was so nice and welcoming. The place is a bit old but we had room 10 and it was spacious with 2 sinks (1 toilet). The hair dryer in the bathroom was very outdated so I would recommend you bring your own. The breakfast was simple, no hot items. Picture included. Location is great, especially if you are taking the Key West Express since it is only 2 blocks away. Easy walking distance To get around, take the FREE bus. Ask Roman at the front for a free map and destinations of where the bus goes. Would stay here again, as we loved Roman and his hospitality! read more

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Very nice place, lovely atmosphere, best welcoming I've ever had in an hotel, I would definitely want to go again and would recommend it to anyone that wants to go to key west! read more

This place is horrible! The man at the front desk was rude and didn't seem to care about anything. Then they did false advertising bc the site that I booked with said nothing about a $20 resort for everyday you are there and when I tried to show him he just kept saying it says it I know it does. I even tried to show him on my phone but he didn't want to look. And trust me this is not a RESORT! Then the rooms are very old, dirty and a lit of things are broken. After 6pm there is no one there to help you with anything if you need it. On top of all of that the breakfast in the morning is ridiculous! It's chaotic and the eggs are being cooked by the receptionist behind the front desk! Also there was a window AC in our room that was so loud we couldn't sleep! And it takes for ever to cool the room off bc they turn it off when you are not in the room. Unbelievable do not go there it was a horrible experience and they just rip you off by charging the $20 resort fee without telling you until you arrive! read more

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This was our first time to Key West and we had an amazing time. The staff at Heron house court are so welcoming and sweet to their guests. They are extremely accommodating and thoughtful. We stayed here for our honeymoon and were brought flowers to our room to say congratulations. They provided us with so many great suggestions of places to go and things to see. At one point in our stay, we were talking to the staff about the mango tree and he brought us a fresh mango with a knife and cutting board to try. The hospitality was nothing short of amazing. read more

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Great location that's walking distance to Duval street and the docks. It's a quiet stay with a nice private pool area and intimate breakfast area. The best part though was the amazing concierges, Roman and Michael. They take amazing care of you and felt like friends by the end of our stay. The owner even came and checked on us and he was also great to chat with! Quaint bed and breakfast for anyone looking for a more personal stay over a hotel. read more

Very cosy, friendly and good energy place. It is not a Hyatt or Ritz but this is the great BB place with everything you need from hair dryer to cork screw. Location is just perfect for those who want to explore all parts of the key and does not care for noisy Duval fests Great and great again read more

My husband and I were looking for a nice little place to stay for 2 nights to enjoy our First Wedding Anniversary. We couldn't have been happier with the service provided at Heron House Court. I searched online for a while, especially after Hurricane Irma hit to find a decently price room. Most hotels were a little out of our price range but we selected this bed and breakfast after going back and forth between two. Upon arrival Michael was eager to get us checked in, and even early. Our room wasn't quite ready but we were encouraged to leave our luggage, grab some lunch and when we came back we could get settled in. When we came back Roman finalized our check-in along with providing us a list of local favorites to dine out, with several maps of places to see and things to do. My husband and I agree that we would definitely come back and wanted to recommend it to others. For anything we wanted to do, a walk wasn't that bad for us. Most populated areas, like Duval St, only took us 10-15 minutes to walk to dependent on where we were headed. The inn keepers did also recommend they could set up bike rentals for us as well as sunset tours, or water excursions. All in all we had a great trip. read more

We are staying here now. The day before we arrived the hot water heater went out and will not be changed out for two days. Instead of contacting us about the issue and allowing us to back out of reservation by contacting us, they waited until we arrived to tell us. Hot tub is out so they waived the "Resort Fee". Believe me. This is no resort. It is "nice", but certainly not close to a resort. Tiny shower, took about 5 minutes for the sink to drain, electric plug is loose in the wall. read more