Store is in a mall that could double as a haunted mall, every other store inside is closed and this…read morestore is very overpriced for shoes you can literally grab at 3 other stores in the same mall for different prices. Service was eh, selection was okay, definitely not what youd expect for somewhere thats supposed to have more of a selection.

Good when you are looking for old style Crocs, in last years trendy colors. Otherwise, it's pretty…read moreexpensive. You can use Amazon to cut costs.

Return/exchange policy is ridiculous. I purchased 4 pairs of heelys and I had ordered a wrong size…read more So, upon delivery, I returned it to the local store. On Ford Rd. And she ordered a different size. I was waiting for the delivery before Christmas as it was a gift for my new step granddaughter! I finally called the 800 number and they said that they didn't have the size I was asking for. But they had already sent me a check for 50$ in the mail. I said, I payment was a debit card, can't you just send me a different pair? Nope, it's considered cash. And it's already been sent. So I waited until a few days before Christmas and I called back and they said that they would cancel it and send me a gift card because it might be faster. I received the check a week later. I was told to throw it out. And I did. So now it's after Christmas, I still don't have anything for my granddaughter. Waiting for a gift card that might be here by Easter!

I was very politely greeted at the door when I entered and was offered assistance. As I was…read morebrowsing I was offered assistance again by another employee. Both very polite and I felt their offer for help was sincere. My wife and I both bought a pair of shoes. When I returned home I realized I had purchased the wrong size and contacted Eric who found the size I needed and had the replacement waiting for me when I walked in. Before I went to "Famous" I was at a large national chain store and searched and waited for 15 minutes to find assistance to buy a $170.00 set of Apple ear buds. I think some people confuse well trained attentive service with "stalking".

Went and bought my heritage amber harness iron rangers here. Good folks, pointed me in the right…read moredirection as far as sizing. Also bought a very nice set of insoles suggested to me after stepping on their wango fandango sizing machine.

I decided to not purchase boots at this store . I was asked by the lead salesman to leave the store…read moretemporarily so that he can scream profanities at the top of his lungs, which he did. Apparently, he was frustrated with his previous customer. The representative taking care of me, became impatient with me and stormed to the back of the store because I was taking too long to choose which boot I wanted. Neither representative was knowledgeable of the specs for steel toe, aluminum toe, or non-metallic toe and was irritated with the question. The last time I was at this store I had an existing pair of boots worked on, and it was the shoddiest work I've ever seen . The person actually put shoe polish dye over dirt rather than cleaning off the boot first. Next time I will choose a different redwing location. Stay away!

Do not order anything from this company. You have to pay for ship to the store just to get there…read moreand get the wrong item. I ordered shoes but they gave me a pair of pants. The people in the store can't do refunds. You have to call a customer service number that hangs up on you after a 10 min wait. A horrible experience.

Really didn't care for the service I received. I spent over 200. When I needed to exchange a item…read moreit wasn't the process expected. I not like the process or Custmer service.

Ordered a pair of shoes in store to be shipped to home. Fed ex states package was delivered no…read morepackage was delivered and I was home all day. I couldn't take care of it at the store I had to wait for customer service to open. Couldn't take care of it with fed ex because the store has to. Now I'm getting the run around with customer service and have to wait an additional 8 days to file a lost claim. Be wary of ordering anything on line in the store with this company.

Got here five minutes before store closed at 6pm on Sunday. So 5:55 and the doors were locked with…read morecustomers inside. All I had was a pick up!

Very clean store and well kept. Personnel were polite and helpful. Very big selection and I was…read moreimpressed.

Great customer service with Sam.. Thanks for your help. The…read moreother two ladies walked past us as if we were invisible. A job well done Sam. Maybe, it was the color of our skin. The other workers were too busy talking to one another.

Did Amazon returns with a racist African American employee. The person was very rude and not good…read moreat her job. She was not wearing a badge. She had to rescan 1/2 my codes twice and got frustrated. She was huffing and puffing, and scanned the red light in my eyes. She said if I had an item that needed a bag, I had to bag it myself. I asked for a manager and one never came. Quote, "this is a part time job I don't need it that bad." "Get away from me skinny." All while my babies were behaving perfect in my stroller. I went to the front of the store and asked for a manager a second time. His name was Juan. I told him what happened and it was obvious he didn't care. "Thanks for letting me know." So I thought yelp should know, too!

Availability of products and good service from the staff! I enjoy the shopping experience and the…read moredisplays of items!