Very difficult to get ahold of them. This seems to be the case with all of their offices too. One has a full voicemail box and it's impossible to leave a message, the other doesn't have a voicemail setup and the phone line seems always busy. The office is very disorganized and messy. Go somewhere else unless there is a specific reason you need to go here. read more

They do the best they can. There's only one employee. They couldn't find my order for about 15 minutes, but it was found just a little unorganized read more

So difficult and unprofessional, was originally given a phone number to schedule that never worked over multiple times and days, then after calling back I was rudely told Monday at 3pm, is that the only appointment you have available for the rest of time? they asked me for my phone number multiple times hung up on me, declined my call and didn't answer to finish scheduling my appointment until i called from a blocked number read more

The company never open according to the website and the phone is disconnected. There needs to be an updated work schedule and working phone. People relay on them to see read more

I have gone to Hersolf for years. It's a family thing my mom started. God rest her soul. I had my appointment last week. Had a wonderful experience, considering I had to park around the corner. I am a 45-year-old woman who walks with 2 canes until I get both hips replaced so I don't move very fast at all. I was hurting pretty bad today, but I had to take my 12-Year-old for her eye exam. I sat and picked up my glasses which were ready way faster than I expected. Once she was called back for her exam, I didn't realize I needed to go into the little room with her. She came back and got me. I said in a jokingly manner as I was crippling on back there "if he doesn't speak to me, I'm going to be mad." I honestly didn't think what was about to happen was going to happen. Everyone there is usually very nice. If they are not laughing when I come in, they will be by the time I leave. That's the type of personality i have. The happy to be alive personality. I made it to the room and sat down. We had a mix-up with our info last time, so he stepped out the room to clear it up, basically wanted to make sure he had the right person in his chair which is understandable. He came back into the room, sat down, wrote some stuff on the paper in her chart and started the exam. I'm not a rude person so I didn't interrupt him to say hello while he was taking care of that. I was waiting. Unfortunately, when he got done writing he turned around and started the exam. He basically didn't even acknowledge me. I looked at him the whole time waiting, just waiting for him to say hello and he didn't say not 2 words to me. Once he got her prescription together you would think he would have talked to me about her prescription and how it didn't change much, but no he turned his back to me to explain it to the child. That's how I noticed the back pocket of his pants was hanging out. He sat back down; I was still looking at him waiting for a hello I'm Dr. Whoever, still nothing. I got up and proceeded to walk out but not before expressing to him that his bed side manner sucked. How he had me come in the room and then not say anything to me. Of course, he got offended. First it was he don't like being judged. He said that because I told him I stared at him the whole appointment waiting for him to speak. Then he said He forgot to speak. I told him you didn't forget to speak, you're the one who had her to come get me. Then he said I'm not here to see you I'm here to see her. Well boom, there goes the real reason. He felt like he didn't need to speak. I was a nobody to him. I unfortunately wasn't raised that way. You're supposed to speak to people. So, I told him you didn't speak to me on purpose, and you haven't been speaking to people all morning because if you had, somebody would have told you that your back pocket is hanging out sir. I usually don't repeat myself but this time it was warranted. So, I told him again your bedside manner sucks, you didn't speak to me, and haven't spoken to anybody else either or someone would have told you your back pocket is hanging out. Your bedside manner sucks and I don't care what you say. That rude doctor name is Dr. Monte and from now on when I make my appointments, I will be sure to find out if he's going to be there on that day. That is one person who I don't even care to share the air with. I dare not say he racist because he was very good with My daughter during the exam. However, that is his job. I just don't understand how a person who works with the public can be so dismissing of a human being. when I tell you he made me feel like I was a piece of furniture that didn't compliment a room. Why did I even need to go back there as a parent/guardian if he wasn't going to treat me like one. read more

I had a bad experience with the Mayfair office. They were unable to tint my glasses so I requested an reimbursement. First, they told me I had to wait 2 weeks before a check would be mailed. After processing the check it was sent to an incorrect address. At this time I would have expected Herslof to offer me the money from petty cash. Now they are saying I have to wait til the check returned before I can be issued another. This is so unfair to the customer. I will not do business with Herslof. read more

Unreal. The receptionist was a guy wearing sweatpants and a t-shirt. On a separate visit I was looking at frames while the receptionist was nowhere around. The phone rang and the voicemail started up at full volume. The whole place was blaring with this person leaving private information on the voicemail. Wouldn't that be a HIPPA violation? I mentioned to the receptionist when she returned that she should fix that and she ignored me. She didn't care. The place is worn out and there is very little in selection for frames. I ordered contacts and was told they take 2 days to receive the samples. A week past and I called to hear if they came in. They hadn't. Took several more days. I'm shocked that this place exists in such a high rent village like Whitefish Bay. This place is a dive. Go to LensCrafters at Bayshore or PearlVision across from the mall. Way better service, selection, professionalism, etc. Bottom line: This is the place you go to when you're too lazy to look around, or your vision insurance (or subsidy?) doesn't cover somewhere else. read more

I'm going to Herslof because of insurance. Its close to my house also. Really negative about this place. I always feel like I'm doing the footwork. If I didn't push, I wouldn't be using my benefits. They seem happy to tell me otherwise and act like I don't know what I am talking about. I did my homework BEFORE going in. Also, Never called when my glasses came in. Called after 3 weeks and sure enough they were there. As far as getting my glasses adjusted that's a joke. 2nd time I've asked them to, still not right. Ok, they are visibly crooked but she doesn't see it. Asking me what she should do now. As if I'm being picky. Just want to wear the glasses, not my fault they hurt. I could go on. read more

My family have been customers of Herslof for years. For this appointment, my sons' had to go to the Menomonee Falls location because Silver Spring was booked. Out dated, dingy location. The lady who works there is very rude and unprofessional. I was told my sons' contacts would arrive in 3-5 business days. Here we are three weeks later and still nothing. My insurance company will receive a long letter about switching companies. Good Grief!! read more

If I could go Anywhere else I would however my insurance only uses them. Having been in the business myself I know what to expect and what should be done. The doctor was fine however the staff acted like they didn't know what they were doing. There was no measuring of spaces for between the eyes and fitting. When I pick up my glasses they did not sit me down to make sure that the glasses were fitting correctly or make any adjustments. If I could go anywhere else I definitely would but as it is after I picked up my glasses I went to Walmart to the optical section and had their technician adjust my glasses for me. Now they fit so that I can see perfectly. I feel that certain doctors and their staff need to be censored to make sure that the patient /customer is taken care of in a professional and correct manner. read more

Refused to handle my husband's appointment scheduling and claimed he had to wait till Monday so they knew their schedule. Also claimed they were booked. Horrible company. read more