Store is very clean and safe! Staff is extremely great at what they do! I'm visiting from…read moreArizona and it was past time to get my eyes checked! I was treated by this awesome staff and they treated me like a king!!! Thank you!!

Been a customer at Quality Optical for over 20 years. Quality Optical offers excellent service from…read morea family that has owned this business forever. I will advise you parking can be a challenge downtown - just remember to plug the meter! There are lots of affordable frames. This is the kind of locally owned business that I'd like to see stick around.

I had an excellent experience every time I have visited. My most recent visit was one of the best…read moreeye exams I have ever had. Usually eye exams stress me out, but everyone made me feel very comfortable throughout the exam. Every employee was kind, professional, helpful, and upbeat. My scheduling process was good. I had to reschedule and they found a time that was convenient.

Frustrated with their appointment process not the their quality of care…read more I booked online, took time off work, and showed up--only to be told my appointment didn't count because it wasn't "confirmed." They found it in the system but said I should've read the fine print. That's unacceptable. If confirmation is required, make it clear upfront. Wasting people's time isn't good business.

Very kind and knowledgable with my senior citizen mother, who has macular degeneration...we like…read morehim very much!

She gave me some bad news that I wasn't expecting, but she couldn't have been kinder when I cried,…read moreor more patient with my questions about my unusual corneal problem. This was actually a second opinion--I didn't trust a previous ophthalmologist, the stunningly arrogant Lisa Bennett--and Sward, unlike Bennett, took the time to consult with a corneal specialist. I couldn't recommend her more highly.

From the owner: Dr. Mackenzie Sward is a comprehensive ophthalmologist who treats cataracts, diabetic retinopathy,…read moremacular degeneration, eyelid disorders, and glaucoma. In her undergraduate years, she worked as a medical missionary in Tanzania, Africa, helping to restore sight to underserved communities. Later, she attended the University of Minnesota, Minneapolis, where she earned her medical degree in ophthalmology. Along with being a member of the American Academy of Ophthalmology and the Wisconsin Academy of Ophthalmology, she and her husband also enjoy hiking, camping, rock climbing, and spending time with their two young daughters.

I switched here for eye care recently due to certain medications. The receptionist is always so…read morekind and they answer the phone quickly. Doctors are caring and reassuring, they explain things thoroughly!

I see a Dr. Paskowitz here on an ophthalmology referral from my optometrist and thanks to his…read moreexpertise so far, I still can see Dr. Paskowitz. Even with a referral I vet health care professionals more carefully than American Presidential candidates investigate vice presidential candidates and Paskowitz definitely passes muster. I also like his chairside manner, he has no problem talking to me with respect and at my intellectual level. But they don't dole out doctorates (at real universities at any rate) easily so almost all ophthalmologists are qualified, it's the staffs they employ that make the real difference. I'm being treated and watched for the very earliest stage of glaucoma, so I want to remind everyone that yearly eye exams are very important. There's a number of serious conditions the annual eye check up can catch that can be prevented or significantly forestalled with early detection. The few remaining optometrists in private practice (see Kind Optical for example) on average will do a more personable and careful job than the big chains, but any yearly exam is better than none. I actually went to another eye surgeon for the laser treatment to relieve my high interocular pressure, but some of the staff he has working for him are just too disrespectful for my taste. One actually scolded me for answering my phone "claiming" to be "Dr." de Silva and further chastised me for not answering my phone previously. It was one of those offices that address all patients, regardless of age or title, as if we are all children being taken to see the principal. The staff here is much better, especially once you get past scheduling the initial office visit. There are a few locations, and the first phone call goes to some central phone bank, the downtown location is where I go and once I got the phone number for this location (which isn't actually easy to find) scheduling got a lot easier. I hope they maintain at least some of their COVID19 policies because I really like not being close to other patients while waiting. It took me years to figure this out, but bring your own sunglasses or blue blocking glasses so you don't have to walk out with their flimsy single use ones after pupil dilation.