I have had trouble getting the correct Rx from my previous two optometrists, but Dr. Holden was…read moreable to quickly identify the problem and get me the right Rx for near-sighted and computer lenses. The quality of the exam and the selection of the frames are the best I have found in the MKE area. My only reservation to recommend Be Spectacled is how difficult they make it to select lenses once you have picked out some frames. An associate literally read aloud my options off their computer monitor, without clarifying the costs or features. When I selected the basic lenses, they said I didn't want those (then why even offer them?). I never really understood what I was getting or paying. I didn't even see an itemized receipt until I picked up my glasses ($275 for lenses, oof). It all felt rushed, opaque and like I was getting up-sold at a car dealership. If they would be more clear and transparent about lense options and costs (maybe put it all on a flyer you can hand to the customer), this place would be an easy five-star review.

I got my eyes examined and a pair of glasses here recently that I've taken to calling Aladdin…read more Because, they show me the world. I should rewind a little. I don't think I've been able to see properly for a couple of years now. So early 2020, I made an appointment with Be Spectacled. And, well, the pandemic lockdowns hit and the appointment got canceled. Then, you know, worldwide uncertainty and next thing you know it's 2021 and I've still not had my eyes checked. I'm happy to say that changed recently. I made my appointment, had my eyes checked, and got my prescription. They have a nice selection of glasses to choose from and are super helpful in finding your pair. "What style are you thinking of trying?" she asked "Bold frames!" I exclaimed with confidence apropos of nothing. And, bold frames I got. And, now, I can see the world. Shining. Shimmering. Splendid. Get to it!

I recently went to Bronze Optical for an eye exam. I found the staff really friendly but almost a…read morelittle too laid back. I liked the small, local shop feel, but I found there to be some lack of professionalism as they talked among themselves and there were even dogs allowed in the office. In my opinion that's just weird for a doctor's office unless it's a service dog. I wore a mask despite being vaccinated because that's my preference and I knew getting my eye exam and trying on glasses would require me to be up close with the doctor and techs. I was told "you don't have to wear that." It just felt unnecessary. The hallway down to the actual doctor's office was a bit untidy and then the doctor's office was pretty worn looking too. The lenses they had me look through to test my vision had some damage to them that couldn't be easily wiped off, and this made it hard for me to tell if I was getting an accurate vision test. I liked the doctor for the most part but she casually mentioned that due to my astigmatism, I have a significantly higher chance of retinol detachment, which I hadn't known and her casual tone was a bit alarming. When I tried to ask more questions I felt a little dismissed and she basically just said "don't worry about it because worrying doesn't help." I would have rather known more about the science behind her statement and it would have been nice to be given some resources. I don't think Bronze is the place for me but it does beat the long wait time at LensCrafters. I also like the idea because it's a small practice you can get to know the doctor rather than just seeing someone random like at Lenscrafters. I'll be on the lookout for a new eye doctor that accepts my insurance.

For me the real test of a business doesn't come when things go smoothly, but rather when there is…read morean unavoidable glitch. I recently experienced a product failure with my favorite frames from Bronze. The problem was resolved without delay and delivered with an apology for any inconvenience I experienced. Replacement was handled in a week and fitted the next day. I also brought in some frames I have not worn in 20 years, but wondered if they could be fit with new lenses. Bronze didn't sell me these frames, but was enthusiastic about the retro look and arranged for a quick fitting and turnaround. Warm, personal, competent, professional service. What is not to like about this place?

My first eye appointment visit to Metro Eye was a good one! My aging and odd prescription is…read moresometimes hard to deal with, and I hate Progressive lenses with a passion. But Dr. Kim heard me out, talked calmly and not like a sales person about my light Progressive options, and heard me out as I preferred a regular distance Rx and a supplemental computer script. Dr. Kim and the technician were top notch and I will return! Was looking forward to choosing some cool frames and found a pair I liked but the aren't manufactured to my needed frame size. Very confident to take my Rx elsewhere for frames and highly recommend Metro Eye!

With changes in insurance, I was looking for a new place to get my vision checked, and I'm very…read morehappy that I found Metro Eye in the Third Ward. Everyone was very welcoming and the eye exam was thorough. Very knowledgeable staff from in-take all the way to the optician area for lenses and fitting. Excellent service! I very much appreciate the mirror masking approach, which meant that everyone I interacted with from in-take onwards was wearing a mask. It means a lot for those of us in immune-compromised households.

I had an excellent experience every time I have visited. My most recent visit was one of the best…read moreeye exams I have ever had. Usually eye exams stress me out, but everyone made me feel very comfortable throughout the exam. Every employee was kind, professional, helpful, and upbeat. My scheduling process was good. I had to reschedule and they found a time that was convenient.

Frustrated with their appointment process not the their quality of care…read more I booked online, took time off work, and showed up--only to be told my appointment didn't count because it wasn't "confirmed." They found it in the system but said I should've read the fine print. That's unacceptable. If confirmation is required, make it clear upfront. Wasting people's time isn't good business.

I have been going here for years. I wouldn't go anywhere else. Great doctors, good selection of…read moreframes. Easy to order contacts online or in store pickup.

I was 5 minutes later for my appointment, FIVE. The lady told me I needed to reschedule because I…read moream too late. I always want to respect people's time, but sometimes life happens and usually there is a 10min grace period. I'll take my business somewhere else.

Took my Dad here to get an eye exam and a new pair of glasses. Having an optometrist in the store…read morewas super helpful and allowed us to get everything done at once. Large selection of glasses and the staff were very helpful in steering us to frames that looked best. Ordered glasses and now my dad is looking good n

Terrible customer service. During my visit, there were THREE chatty employees on duty and not one…read more spoke to me or offered help. I can only conclude that customers of certain backgrounds aren't valued or welcomed.

Zach was super friendly, helpful, and knowledgable. Explained everything he was doing with my…read moreglasses (I have quite a few pairs), and why - and was fun to talk to. I heard about him through a friend who also had a great experience, and now Shorewood Opticians has a customer for life!

I can't tell you how wonderful this business is. We have used their services in the past for my Dad…read moreand now for our family. They have bent over backward to help me. I have bone cancer and could not make it in for adjustments to my lenses. My husband brought the glasses in and they made the correction for me over the phone with my direction. No one anywhere else would do this for its customers. This place is top-notch. A+++

Very difficult to get ahold of them. This seems to be the case with all of their offices too…read more One has a full voicemail box and it's impossible to leave a message, the other doesn't have a voicemail setup and the phone line seems always busy. The office is very disorganized and messy. Go somewhere else unless there is a specific reason you need to go here.

They do the best they can. There's only one employee. They couldn't find my order for about 15…read moreminutes, but it was found just a little unorganized

Such an amazing experience! Super friendly, knowledge, and engaging staff. Nothing but wonderful…read morethings to say about everyone who helped me! My first time in a Warby Parker store. I usually go the try on at home- mailing route. But I will certainly return to this store for my eye exams and prescription glasses. Highly recommend!!!

Can't beat their prices on their prescription frames and lenses and their business model- buy a…read morepair gift a pair? Fantastic. This location is always clean and bright. It was a bit busier than normal but after a short wait my need we met quickly.