Customer service is not dead! I recently rented a 5hp tiller from this location to help my girlfriend with some yard work.
When I went to crank the tiller, the string broke on the first pull. My girlfriend and I were a little worried as we did not opt for the additional insurance and we're almost afraid to find out what this would cost us.
I immediately called Hertz and told the sales coordinator, Mike, what happened. Within minutes he was back on the phone telling me that it was no problem, he had another.
I explained to Mike that I was in from out of town, and without a vehicle until my girlfriend returned from work and I would be in later that evening for the exchange.
Mike then stated not to worry and that he would have one loaded up and brought to me. Within a half hour there was a Hertz truck in the driveway with a new tiller. All of this was provided free of charge.
I'm from Texas and this was by far the best example of customer service I've received in a long, long time.
Thanks Mike and Hertz in Benicia, CA. You made a customer for life! read more