Great customer service. Very friendly. Easy rental return, they do have a bit of a wait but that is due to high volume of uber drivers, they are very tentative and work as quickly as they can. read more

Full of shit lazy ass workers!!!!!! First tried to say I didn't have a rental then said they only had electric vehicles which is a lie! Then she just looked at me like I did something wrong offering me a Tesla but had to pay more!!! I would give yall a negative -0 but I can't Lazy asses read more

Hertz - Car Rental Near Me - Las Vegas, Nevada

See all

This was legitimately the worst rental car experience I have ever had. I'm a gold member and am used to walking up with keys in the car... not the case and they do not car if you're gold or not. I waited over an hour for my reservation. And they up charge you or put you on a wait list if they don't have your car. Do yourself a favor and book through the airport! read more

Awful experience. I do not recommend to anyone. If I could give zero stars I would. We walked in and all staff were busy. Another associate came in but went to lunch. People kept popping in and saying hi to associates as they were working with other people. Finally a lady became available but didn't acknowledge us. We waited patiently to be called like maybe 5 mins or what felt like 5 mins but finally my partner asked me if we checked in and the available lady asked if we were with uber, we said no and she said ok, I'll be with you shortly. Finally we sat down to find that even though we made a reservation, they had one car left that apparently needed an oil change so we left w no car. We ended up walking to Enterprise and the experience flipped - friendlier staff and they had cars! Go to Enterprise instead. You will be so much happier. Unless you drive for Uber they'll take care of you. read more

The rates are cheaper than other places but they will not have your car in stock. It doesn't matter what you reserve online. You'll end up with a Nissan Altima. Customer service can't help you too. read more

Pamela was so helpful and sweet. She really did her best to help me and had the best service!

Very bad experience at this Hertz location. The staff was rude, unprofessional, and not helpful at all. Customer service was terrible and the whole process was stressful. Definitely would not rent from this location again. read more

My car was stolen, and my insurance company referred me for a Hertz vehicle. Unfortunately, when Hertz contacted me, all they had were electric vehicles. Though the cars had plugs, I could not charge one at my residence. The team at Hertz reached out to every location within Las Vegas to help me find a gas-powered vehicle. Though I did not get a card that first day, I did get one the next morning, and they upgraded me to a hybrid Jeep instead of just the primary vehicle at no extra charge. The team at Hertz was extremely kind, informative, supportive, accommodating, and helpful. Though I do not have a credit card, I got the vehicle with my check card and driver's license. Because of their treatment, I would recommend Hertz over any of their competitors in a heartbeat and will continue to use Hertz over any other rental car company in the future. read more

Hertz - Rental - Car Rental Near Me - Las Vegas, Nevada

As a longtime renter from Hertz, I have never experienced such asinine and atrocious customer service as I had from this location. The first car I was given had an overwhelming smell of cigarette smoke. The woman that drove the car up to the front must be a smoker herself to not smell it. The moment I walked out the door, the door was closed and locked behind me, so I was unable to switch until the next day. Upon returning my vehicle at the end of the rental, the employees decided to close more than 5 minutes early and then lied about it when politely confronted as they were leaving. I arrived 5 minutes prior to close and prior to my rental drop-off time. I was instructed to drive to the airport and return the car there, where I was charged additional service charges and late fees. read more

This Hertz location is an absolute disaster. There are two lines outside -- one for Uber rentals, one for regular customers -- and only two employees handling all of it. Both of them are beyond rude, like they're doing you a favor by even acknowledging you. Asking a question? Forget it. You'll either be ignored or get a sarcastic, dismissive answer. When I asked the woman at the counter if she could check rates for a trip I was planning, she didn't even pretend to help -- just told me to "go online and figure it out myself." Zero interest in doing her job, zero customer care, zero professionalism. Honestly, this place feels like a joke. Shitty service, shitty attitude, shitty setup. If you don't want to work with people, don't work in customer service. Being passive-aggressive and rude to every single person who walks in doesn't make you tough -- it just makes you miserable to be around. One star is too generous. read more

Hertz - Car Rental Near Me - Las Vegas, Nevada

Reporting to better business bureau. The associate Ashley was awful. Terrible customer service. I don't know who operates this place, but they need to look into their service. It was really, really bad. read more

Hertz Sahara Ave Las Vegas, Complete incompetence! Was rented a car, HAD A CONFIRMED RESERVATION! and when we showed up they said "sorry we have no cars" completely unhelpful. told us to "Contact Hertz" (I thought this WAS Hertz?) DO NOT RENT FROM HERTZ! when we called Hertz they tried to send us to another location and rent us another car for twice the price. We walked next door to Enterprise and were treated well. read more

Jessica was the absolute best!!!! She even charged my phone for me while I was waiting for my car . She was so helpful and amazing

Well.. there is a reason why this place have 2 stars! Waiting for one hour for my rental even though it was all prepaid before!! This place run by careless representatives! read more

I rent from this location every two weeks for work. Customer service is always great there. Ready with the car, the team? There are awesome. They don't get enough appreciation. They do work hard and they go over and beyond for you. I'll recommend this location to anyone. read more

Love this location , the lady who works on Fridays was very helpful and gave Me peace of mind that the rental would be good for the road and not get stuck in the snow. She was spot on. Cars have always been clean and smell good on the inside unlike the eastern Sahara location where they are rude , not polite and give you cars that smell like ashtray . Good people on the west side location and great selections of vehicles read more

Hertz - Interior - Car Rental Near Me - Las Vegas, Nevada

See all

My car is being fixed right now and I can to Hertz to rent a car so I can still do Uber. When I first we can here there was only 3 people in here, but their computer went down so I ended waiting for about 15 minutes. Not bad. I get the car and I took it to the car wash cause it was still dirty. The inside of the SUV wasn't clean. The windows were dirty. I ended up cleaning everything so it was presentable to drive for Uber. Since you can only rent "per week" with Uber vehicles I came back to renew my rent agreement. There were 8 people ahead of me and 3 people behind me. The manager said that this location is out of vehicles so people will have to wait while the cars come back. I asked her if I can just renew my rental agreement and she said I have to wait. Why should I wait behind people who are waiting for vehicles when I already have mine and all I'm doing is renewing my rental agreement?! It's burning my time to work Uber and I'm just standing here. As a manager I would get rid of people who are just renewing or that already have a vehicle and NOT let them wait. That is sooo unprofessional to have someone wait for their vehicles when all I have to do is renew my rental agreement. read more

My second time using this Hertz, last time left me feeling like the service was unkind. This time it was better and more efficient. The helper seemed nicer and the car was ready right away. The interior is clean and still inviting. The car we used got was everything we needed for its purpose. Overall a nice option. I hope to see continued efforts for the business as it seems there are previous not so stellar reviews and my own previous experience. read more

Hertz - Exterior shot - Car Rental Near Me - Las Vegas, Nevada

Hertz ladies: Rayshaunna and Felicia Paid online. Pick up, No worries except, noticed partially broken right tail light. That day it was raining heavily and I did not even noticed it. We went back and Rayshaunna calmed us and said, "...cameras records angles of car, so leaving shows we were not responsible for damages...". Thank you, Ladies for making our experience smooth. read more

Possibly the worst Hertz I have ever been to. This place also serves as an Uber driver rental and the lobby is always filled with Uber drivers with no separation from Hertz renters, who pile into the lobby hoping that one of the staffers will eventually call them to the counter. There's no line or other formation for Hertz renters to wait to be called and insufficient seating. I am a President's Circle member and waited over an hour trying to exchange a car to no avail. I ended up having to leave and paying to extend my rental by a day online. The place reeks of marijuana smoke and the three or so staffers have a habit of all disappearing at the same time leaving the lobby packed with disgruntled customers. Several of the staffers are quite rude and unhelpful, and when I tried to ask one of them where to go as a hertz renter her answer was "I only do Uber, you have to go inside." Of course there was no one at the counters inside and nowhere to sit. This was my experience both picking up the car and attempting to return it. I will absolutely never rent at this particular office again, and therefore unlikely to rent at Hertz at all for local rentals. I certainly hope you can clean this place up. read more

reserved and paid for a cargo van with Hertz on June 11, 2024, to be picked up today September 27, 2024. For the past few weeks I have been getting confirmation emails and texts for this rental. Upon arrival this morning to pick up the van at the West Sahara location, I was told that they did not have a van for me. I asked the girl behind the counter if she would help me find another location to get a van, and she refused to help and said to me "I dont need the van, you do". She gave me the 800 number for hertz, and said that this is all she could do. reserved and paid for a cargo van with Hertz on June 11, 2024, to be picked up today September 27, 2024. For the past few weeks I have been getting confirmation emails and texts for this rental. Upon arrival this morning to pick up the van at the West Sahara location, I was told that they did not have a van for me. She then told me that because I was standing in front of her, she felt threatened, to please leave, and if I did not move she would call the police. I was very nice to her, and was only asking for help. She also refused to even tell me her name. I am really upset about the way I was treated by the Hertz employee, and that there was no van available to me . I had to go next door to Enterprise, where they were very helpful and helped me track down a vehicle. I ended up paying 3 times as much, as what I paid hertz because of the last minute rental. have rented from Hertz in the past, and have never had such a terrible experience. I am not sure that we will ever rent from Hertz again. read more

If I could give zero stars I would. I booked a car rental through Expedia, for this location for thrifty car rentals. This location also owns thrifty car rentals. I paid for a non refundable reservation of a vehicle. I pay upfront and I get a cheaper price versus just reserving and paying there. I got there and was told they had no cars all week for rental and sorry for the inconvenience. I asked how to get my refund they said go through Expedia well Expedia spent a week communicating with this place only for them to refuse a refund even though they did not provide service. I am now disputing with my bank over this. I will never rent from thrifty or hertz rentals ever again. Learn from my mistake and do not trust this company. I also plan to report them to the better business bureau. read more

Adding to this long list of bad reviews. I don't know what kind of scam is being run here but my wife requested a Tesla for rental and hertz lady agreed to it, but a few minutes later she said the charge was low and they were unable to rent it. THE VERY NEXT PERSON THAT COMES IN. She offers a Tesla to them like we're deaf and not standing right there behind them. Ridiculous and disappointing. Don't come here . The lines are long. read more

Piss poor service from "shaq" at front desk. Nothing available for walk ins. Reservations only.Cocksucker

Emily was very kind and made the process of checking in easy and with a smile! Happy holidays! read more

Had a reservation for today.. arrived only to be told no cars available. Shown some list from the previous day for some reason showing I was not on the list.. I have an idea..maybe DONT RESERVATIONS FOR CARS AND TAKE PAYMENTS FOR CARS YOU DONT HAVE ? crazy right ? WHen I called customer service.. he actually told me that there would not be any cancelation fee.. are you kidding ? yay.. there was no cancelation fee for a reservation that wasnt canceled.. just not honored by company. Bye hertz read more

The staff is excellent, respectful, and pleasant to communicate with. I really appreciate how they treat me.

If I could write a 0 star I would. This place is horrible and the customer service is the worst I have ever experienced. No explanation or prior communication and they did not have the car available. I asked why they didn't contact me before I caught an Uber all the way here from the airport and they just said or we have been trying. All 3 of the agent upfront weren't even on the phones or computer they were just gossiping and laughing at all the cancelled reservations they are having to make. When I asked if they have ANY other cars they said oh we had a Tesla. Meanwhile I see their team memebers parking cars. It's fkn ridiculous. This is the absolute worst place with the worst company and worst customer service. Do yourself a favor and DO NOT GO HERE OR RESERVE CARS FROM HERE. I will NEVER go here or to a Hertz again. read more

Can I choose 0 stars please. My first and last time to go to Hertz. Car was not the best many dents and scruffs, exterior of car was not clean. Warning alert and low tire pressure alert appeared when we drove vehicle out within 5 mins driving. Headed back and took 30 mins to wait forcar to be fixed. No apologies. Poor service from agent Kim. Never genuinely apologized for the inconvenience. Did not validate our complaints stating when weather is cold tire pressure will appear. And didn't clean car coz it will rain anyways. Kim even insinuated your car insurance is paying for it anyways ( take note i had to rent a car bec my car was at the shop bec I was rear ended and the car insurance was paying for it) and even said sounds like you want an upgrade? or free car wash ? How rude!!! Emailed Hertz and called the car insurance to advise of the bad service, uncalled for attitude of the agent. I would think twice to rent fromhere or even the company itself. Be warned! read more

I would not recommend this Hertz location. I have been renting cars from Hertz all over the world for 20 years and am a Presidents Club member with over 40k points. I rented a car for work the last week in April and returned it Friday April 28. I work on medical and pharma packaging equipment. Unfortunately, I forgot my tool kit, filled with speciality tools, in the trunk of the vehicle. Monday morning when I went in the this Hertz location to retrieve my tools the manager told me the cleaner didn't find any tool kit. Then HE change HIS story after I pressed him. He seemed evasive and wouldn't look me in the eye. His final story was he'd put a hold on the car till it was returned. After 3 days of returning to retrieve my tools, and each day being told a different story, I came to the conclusion that someone working in the back cleaning the cars, or the manager himself took it. I WILL NEVER EVER RENT A CAR FROM THIS LOCATION AGAIN. THEY ARE JUST A BUNCH OF PETTY LITTLE GANGSTERS THIEFS WORKING THERE, WHO DON'T HAVE AN HONEST BONE IN THEIR COLLECTIVE BODIES. read more

Ordered a car for 10:30 am pick up and arrived there and they didn't have any cars. Waited an hour and inquired how much longer it would be nd she said maybe another 4 plus hours read more

If only i can give them a negative star review!!Place accepted advance reservation online then on pick they will tell you that they don't have a car available!!! Then will give you a reason that you booked to late!!! Stay away from this place!!!! read more

This has been the worst rental service I've ever had. Do not rent from this location. AND if you do, PREPARE TO WAIT A LONG TIME. The light skin dude who works the front is horrible. He doesn't know how to properly communicate to guests and is the worst multitasker! I don't know if they are understaffed or just illiterate. But it's a complete sh*tshow in this facility! On top of everything, the car they gave me was disgusting and dirty! read more

EMILY! My best car rental service experience. Emily was the best. She is patient and offered the best customer service. Considering all the flight cancellations and car rentals being sold out, she made our reservation easy and stress free. I'm happy it was her that helped me today. read more

Easy quick process, lowest price off kayak, so I went with them. Car was clean , ran as good as a cheap car would run, got the job done.l drove to Grand Canyon west and back. Next door to a Dunkin' Donuts. Wish they had a bathroom that's why I took 1 star off. read more

Worse ever. Bad customer service. They overbook rentals. Took and hour to get a reserved car.

I've been meaning to write a review for this Hertz for a while. Clyde, specifically, took great care of me when I had to rent a car while mine was in service. He got me in and out and was very kind. I hope he's still there and reads this, as well as upper management. Thanks Clyde! read more

Absolutely terrible. The worst. Arrogant little prick of a manager (Clyde). Called ahead to ensure I had a vehicle after making a reservation. Of course there was no vehicle. Isn't that the point of a reservation? Manager sitting at the front desk and acts like it's my fault because I made the reservation a day before. Why would that matter? His first words to me are "What do you want"? No hi can I help you, no apologies for not having a vehicle, no sorry this happened. Spent $20 on a damn Uber ride to get there and now have to spend another $20 to get home. read more

Frustrating experience that could have gone very wrong. However, the customer support team went out of their way to resolve our issue and the day ended in victory. BEWARE that when you "reserve" a vehicle at this location YOU ARE NOT GUARANTEED A VEHICLE - you're simply guaranteed a reservation (not kidding). Our family of 4 reserved a van a month prior to our trip. Our intention was to pick up vehicle in Vegas and hit to road touring all the National Parks, ultimately making our way to Phoenix to fly home. Imagine how upsetting when we were told they did not have a vehicle for us. We were told 4-6 hours or better before something comes in "IF" one comes in at all. Thankfully the service team jumped into gear and made it their mission to find something for us. So to give an honest review - this company has a terrible business model. The only redeeming factor is the front line service team who routinely takes a beating due. Thank you for your help! read more

One of the worst experiences I've had (trying to) rent a car. I reserved a car on Expedia one day before the pick up. I got a call from a rep while I was at the door (after a 20 minute Uber ride) and ready to pick up my rental. I was told that they had more reservations than cars available. That to me was not a big problem, the real problem was lack of professionalism from the employees who work there. After I was told there were no cars available for rental , they started blaming Expedia and third party vendors. The employee who helped me was very casual and unapologetic about the inconvenience and turns his attention to his colleagues and pretending I wasn't there anymore. They were going in and out of the front desk area cursing and complaining about other customers who were also upset Never doing business with Hertz again. read more