BUYER BEWARE- 5905 W Sahara is by far the worst customer service I have ever seen. If you are traveling and depending on a sure thing, I highly recommend using another company. I booked a car in advance at one of the Las Vegas branches and received a confirmation e-mail the day before that my car would be ready for pick up the next morning. When I showed up in the morning I was told there are no cars available and I would have to wait for returns. Over the next hour two other people came in and had the same issue, we all had to wait together. After an hour I was told they are canceling my reservation because the car is being dropped off in a different location and they needed all of the cars returned to the original location. Mind you that my booked, accepted and confirmed reservation noted where the car would be dropped off. At this point I had checked out of my hotel and needed to be in San Diego at a certain time. The employee told me "yeah that sucks, try Enterprise". They were of no help, and made no phone calls on my behalf. I called cooperate and they also said they couldn't help. When I returned from vacation I attempted to connect with them again and they did not respond. I would not trust this company as you might get stuck somewhere you do not live. The best thing they did was tell me to go to Enterprise because they helped me be on my way within an hour. read more

Booked a car that the website said was available. Was dropped off by a rideshare company to pick up the car and was told they didn't have a car, "just because their website says they have it, that doesn't mean anything," wasn't given an apology or any other options and I left. I tried to call and transfer this reservation to another location where they had the car and was told my reservation was canceled by this one. read more

Hertz needs to protect their employees!!!!! Some of the people that come to rent cars threaten them because they don't have the "right" car for them, or have a car for them if they are short of vehicles. This is not acceptable and there should be a large sign displayed that says " Hertz has the right to refuse service to customers who threaten or abuse the employee serving them". They should also have a security or cameras in the facility to protect those who are serving the customers, PERIOD!!!!! I have been renting cars for YEARS and have never seen so many rude customers in my life!!!!! I travel and rent cars from all cities and states, but Las Vegas customers seem the worst. People of today are so impatient and picky about everything. One time I was waiting in line to get my vehicle, and the E. Sahara office reeked with weed smoke, because a customer was smoking weed just before she got in line. She should have been refused a rental because she was impaired. But then, she would have probably cursed out the sales agent if she was refused a car!!!! read more

My insurance company had only two car rental companies that I could utilize in order to rent a car while my car was supposed to be repaired within a 3 week time frame at a collision shop. I mistakenly chose Hertz over Enterprise. I was provided with a case number from my insurance company rental car division the night before so I could travel to the Hertz location and have my auto insurance cover all of the costs during that 3 week time period. Unfortunately, when I was there, the company told me that they only had a SUV available and Hertz decided to over charge me initially, so that I would have to pay additional fees over what the case number said. I asked to speak to the manager and she reduced the rate and rented the SUV to me despite the fact it was not a car that I wanted to drive through the city. Anyway, when I dropped off the car at Hertz, they informed me that my insurance company magically withdrew from covering the costs of the 3 week rental and that I had to pay the total cost through my credit card on record. In addition to this payment, when I came home later that day and viewed my credit card billing online, I noticed that they also charged $329 to my credit card of which I did not sign off on while at their office. Their corporate billing department couldn't exactly explain what that charge was for when I called. The front desk's manager couldn't explain the charge when I called them either. Currently, I am disputing the credit card charge with my credit card company. Completely stay away from this car rental place and go somewhere else, even if you have an insurance company that provides you with a case number that will cover the charges under your policy. Some rental companies will up charge when they know that you are in their office without a reservation and only an insurance case number. read more

I should have read the reviews first as I encountered the same BS. No cars available after receiving confirmation of my rental the day before. Also, when I reserved the vehicle, the cargo van was actually cheaper, so I even paid a little more for the manager's special that shows a pic of a regular 2-4 door car. But, when I got there they insisted that the manager's special is a cargo van. Not getting a car the first day there, I phoned the following day. I was told by this person that the manager's special is a compact and to call again later to see if there are any cars available. When I called back I got the original person and again told me I reserved a van and that I could upgrade to a Mustang at an additional cost. I said no and got disconnected or maybe purposely hung up. I called back immediately, and I mean within a minute and was told that the two Mustangs they had were no longer available and they do not expect any more vehicles to come back in for the day. Fine, you don't want my business. Well, I don't want to do business with liars, so Hertz, you will be losing a long time customer. This review is for the 5905 W. Sahara location. read more

They were very busy today but Allie kept us informed and helped us when they were very short on cars and staff. She was very nice and apologetic for things out of her control and was handling a huge crowd with the help of only one other employee. Will definitely use them again. read more

Flew into Las Vegas last night. Made reservation for rental car last week. Was supposed to pick up car at 9:00 a.m. this morning. Received call from Hertz at 7:30 this morning saying they had overbooked, and we would be put on waiting list, however, no cars were expected to be able to rent. So here we are in Las Vegas, no rental car, and stuck. We planned to go to outlying areas, and now we are stuck. Manager at Hertz actually chuckled while speaking with my wife about situation, and offered zero remedy. Called Hertz customer service, with no help whatsoever. Vacation is ruined. I had no plan to remain in the city, but we are now stuck. Book with Hertz at the risk of your planned vacation. They don't give two craps about the customer. Flew into Las Vegas last night. Made reservation for rental car last week. Was supposed to pick up car at 9:00 a.m. this morning. Received call from Hertz at 7:30 this morning saying they had overbooked, and we would be put on waiting list, however, no cars were expected to be able to rent. So here we are in Las Vegas, no rental car, and stuck. We planned to go to outlying areas, and now we are stuck. Manager at Hertz actually chuckled while speaking with my wife about situation, and offered zero remedy. Called Hertz customer service, with no help whatsoever. Vacation is ruined. I had no plan to remain in the city, but we are now stuck. Book with Hertz at the risk of your planned vacation. They don't give two craps about the customer. read more

By far the worst hertz you can rent from. They never answer their phones, bad customer service. I've booked twice with them and each time I've gone to pick up the car they never have the car available. It's so unfair and unreasonable for us. They could've at least let us know ahead of time instead of wasting our time going in. They ran our card for the reservation when we booked for 7 people not 5 it's in their system do they not pay attention now we have to wait 24 hrs for the refund when it wasn't even our fault. This will definitely be our last time booking with your guys! Bad customer service and as for the manager they couldn't even assist us or give us a reasonable explanation on the situation. I will be contacting corporate read more

This place is a nightmare! I've never seen anything like it. If it wasn't for Ally, it would be 1 star. She was the most professional employee in the world. She should be running that place. Whoever is running that place needs to figure something out. The place was literally like the floor of the New York Stock Exchange. Ally was the only person there. She was literally running "in 110 degree heat" back and forth from her desk to the cars. If I had my own business I would steel her from y'all in a heartbeat! read more

Now I understand why the usless hostile young man behind the counter didn't bother to make an effort to be helpful, pleasant, or honest during the entire transaction today, the reviews here say it all. It's regretable that my car warranty company contracts with this shameless rental business when there are competitors that do a much better job. So let's unpack the shenanigans of my rental: 1. A three day rental was written up as a 2 day rental, and 2. I was given a car with an EMPTY gas tank and yet the rental agreement states I was given a full tank of gas, and 3. The rental agreement was not shown to me until AFTER I was told the gas tank was empty and I "would have to get gas right away". When I asked why I was being given a car with NO gas in the tank I was told "I'm doing the best I can with what I've got and it's not like you're not going to have to put gas in the tank anyway." Alrighty then, so, let's recap: the rental agreement was written to defraud my warranty company (I will be letting them know about that) and it was also written to lie about the gas and this is serious because it exposed me to the risk of the car running out of gas before I could get to a gas station THAT I was willing to pay for, not the highest gas in town (the guage read that I had "21 miles" remaining) and was straight up fraud, it was not full, it was EMPTY! No wonder the hostile kid working there hates his job, Hertz probably treats him like trash like they treat their customers. I am not excusing his bad attitude, I'm just identifying what might be encouraging it. Oh, and the guy who is supposed to clean and gas up the cars, that was foretelling. While waiting for grumpy gus to write up the agreement, the service tech comes in to the waiting room and growls that he only has two cars and they both out of gas he doesn't have the "gas card" so he can't gas them up. I should have realized then that one of those cars was going to be mine. Hertz, I used to rent cars from you for my employers, but this was my first experience with you as a direct customer, and I hope it's my last. I truly hope I never have to leave my car with my mechanic overnight again because this is a miserable experience. Enterprise may have some issues, but wow, just wow, I have never experienced this level of third world larceny. read more

DO NOT RENT FROM THIS LOCATION, or even hertz in general. I booked my vehicle a few days in advanced, called to confirm my vehicle multiple times, and get a message 30 minutes before everyone closed the day before saying the location wouldn't have my vehicle available. I spent 4 HOURS on the phone with corporate where they GUARANTEED my vehicle would be available an hour later then my original booking. I was unable to call and confirm as all locations where closed. I had to change pick-up/drop off location multiple times, drive over an hour to pick up my vehicle and drive 45 minutes to a different location for return. Fine, we just needed a vehicle. The next day I get a message from the new location saying my my vehicle hasn't arrived yet and to wait until I get a call to go in. As it was an hour away I already went to the location prior to getting the message. When I arrive at the location there is a group of people standing in line as the doors were not unlocked, 45 min after opening hours. When we all file in the manager says 'we have no available vehicles'. Never asked names, reservations, nothing just said no available vehicles and walked away. I was on the phone with corporate trying to get answers as to why my vehicle was able to be booked if there are 0 available in the city of Las Vegas. The manager made people pay for upgrades out of the customers pocket for not having the vehicles available. DO NOT USE HERTZ FOR ANYTHING. Pay the extra money for another company read more

Clyde is supposed to be the manager at this location and he's in the business of "helping". However, he is a rude arrogant manager that takes advantage of his role. He's confrontational when faced with complex situations. He's hostile and the absolute worst representative ever for hertz mangers. I'm a gold member for years. I've never been in a confrontational situation like I was today. I'm grieving and made a reservation in advance. The fact that he was not empathetic, very confrontational and rude right from the start is a bad reflection on this company! It saddens me honestly. Thank god for McCarren airport and ALL the staff! They accommodate and don't mind doing their job! Clyde needs an attitude adjustment! Emily probably needs to take over but she can follow his lead being that's her manager! She was way more willing to help. As a manager he put his employees safety at risk and turned away a paying customer! Stay away! read more

Remembered the "manager" was in a back room and looked like he was on his phone playing video games. Will never forget the manager's smug attitude in dealing with me, and his condescending tone. I honestly don't know how this locations isn't shut down. It was one of the worst customer service experiences I've ever had and made me not trust the brand. I don't think I'd feel safe renting from the company again after this experience. read more

Terrible actitud from the sales person and I make reservations April 8 for pick up 19 and still don't have the truck and you ask the persons lady and men here in the front desk and have terrible actitud need better customer service I will never get there again and the you call 1800 number and the said the no have anything. Don't trust this company you make your plans and when it's time for pick the truck or car it's nothing there call 1800 and the lady answer the phone can understand anything but she don't let me spoke with the manager I don't know why don't trust this company I spoke with the district manager Jim Bryant and he said he will give me call back fixed the problem I call again to district manager Jim Bryant because he never call me I'm still waiting for his phone call I understand why the employees don't care for the customer when the district manager have the same activities terrible I will not trust this company again never read more

Excellent customer service from Baldwin and as a former Enterprise employee, I'd choose Hertz because of him. Upgrade was great as was the courtesy shuttle to the strip. Baldwin handled everything in an efficient and professional manner. He even drove the vehicle up for us instead of just handing us the keys. He made us feel valued and appreciated as customers. As elderly seniors we cherish being treated with dignity and respect. Mahalo Baldwin and we will be seeing you again on our next trip! read more

ZERO stars is all Hertz at McCarron Airport deserves. Made a reservation with Hertz through AAA. Got to the reservation counter at McCarron Airport and tried to give my reservation paperwork to the agent. He refused to take it or even look at it. He charged more than twice for the daily rate than what my reservation said I owed and the agent added every additional charge he could put on the receipt. He would not take them off. I will NEVER rent from Hertz, again. Even when you call their customer service number, they are not helpful at all. Avoid Hertz. read more

Where to get started, it starts with the manager there, she was super incompetent. Only answer she could give is it's my problem call corporate. That's not a solution. There was half a dozen other customers there fir the same thing and she just yelled out loud there's not on way rentals. What would've been the solution is let me see what I can do. Either offer us some type of compensation whether it be a rate reduction or the half dozen a flight voucher home with shuttles to airport but Hertz both corporate and the location are not in the business of customer service. So definitely think twice before booking with hertz thru any site!! True story! read more

I would like to put a review of 0. Ankita Miller was very rude and disrespectful. I have never in my life seen customer service be this bad! And to top it all off HERTZ did nothing. read more

do not rent from here, they will not have your car, they will not apologize, they will not help, they will send you to the airport where hertz will try and gouge you for 3x your agreed rental price. read more

Great service. Akita was amazing. They were low on inventory and she made everything work out perfectly.

Great service they were fastand had my car !!!! Called before going to store will be coming back to Vegas in January and will pick up from this location again read more

I highly recommend this location they know their job very well and they know what they are doing! I had the pleasure of working with Dorrell as he has excellent customer service skills. He had all the answers to my questions and was very understanding. He went above and beyond to find some information that no one else seemed to understand nor could the other locations help me. If you need to rent at this location ask for Dorrell he is a hard worker and has a very professional work ethic! read more

We were treated great. Baldwin did the initial rental and was very good, gave us an upgrade. When returning Akita was just as good. We will return to this location. Some reviews have not been as good. We had a great experience. Reasonable price too. read more

Thanks Baldwin win for the great service and politeness. Fast and on point..Check this hertz out ..

Only giving one star because you can't give zero stars! This Hertz location is nothing but a scam. We booked on line through Priceline for a pickup of 12/10/2021. When we arrived they stated our reservation was for 12/17/2021. They had baited and switched our reservation. Naturally, they had no vehicle available and refused to cancel the 12/17 reservation. Went online to cancel and it was a $50 cancellation fee! For THEIR error! read more

Be careful with the operators of this establishment. Hidden charges that are not told upfront. Excessive deposits for vehicle. If you rent a vehicle from a location, and it's reserved, it should be there but instead, the vehicle is not there. Found on my receipt that i was charged for an upgrade that was never explained to me. My vehicle had to be returned by 11am, was returned at 10:15am, earlier than required. Handed the agent my keys and was told, you don't have to wait for the receipt, we will email it to you so what happened? It was stated I returned the car in at 4pm, LATE CHARGES ADDED. Had my son in the vehicle and heard a loud noise coming from the front of the car, I'm a mechanic so they gave me a car with bad front brakes. If you rent from the facility, check your receipt for hidden charges you did not request. Corporate was friendly and helpful in refunding these added charges, so be careful. read more