Rob is so wonderful and friendly! It was like talking to a family member, best service ever!read more

Always a smooth experience. This is my go-to in Vegas. Kenrick took great care of me, we had a dead…read morebattery in an electric and he had me sorted in minutes. Speedy, friendly and quality. can't beat that!

Worst travel experiance ever, as a corporate traveler, the company i work for reserved a vehicle,…read morethat i was to collect. Staff at enterprise rent a car in Las Vegas, we're rude and unprofessional and would not even make a call to get confirmation on details of rental and finance stateing they wont call because they dont work for the company. I would like to advise corporate business not to use enterprise rent a car for there clients.

Enterprise gets 10 stars from me for the customer service I received from Money Majd during my…read morevisit to Vegas. When I say I walked in; was greeted, stated my need, and BAM!!! It was done in less than 5 minutes!!!! Money Majd had the rental agreement pulled up by looking at the license plate from outside! Tell me that ain't excellent customer service! All I jad to do was show my driver's license. Shout out to Money Majd for doing his job with a smile and excellence!!

When we went to pick up our vehicle at Caesar's Palace, Hertz counter. the counter was closed,…read moreduring the posted open hours. We tried to call Hertz corporate to no avail. Only got automated answering systems. With persistence, went through corporate operations and got someone, who could not help as they couldn't get an answer, either and could not get anyone in Las Vegas to help us. Said they'd have a supervisor call us back, of course never did. A couple of hours later, we noticed the Hertz stand was open. The clerk was rude, denied ever being closed until we showed him the pictures. Then he acknowledged he was "gone 10 minutes, cleaning 20 cars". Also acknowledged his signage could be better. Got our car, a few hours late and missed appointments. The vehicle was decent. Photos attached.

Holy shit - 100% about this one. It's located in the middle of nowhere! Took 40mins to find it…read morewhile being inside!. We came to pick up a car at 3pm, they were closed, saying they work only 7am to 1pm (in Vegas? Where ppl come 24/7?!) Nothing about working hours was mentioned in a confirmation of my reservation, had to use Uber ~6 times for that day. When we came to pick up our car the next day - the representative refused to give us a car saying they don't have a car anymore! I didn't cancel my booking and I have a right to pick it up whenever it works for me! Ridiculous! Never again will deal with Hertz. The worst experience so far. And it would be useful to clean your station, dust is everywhere. Close it if it's not that popular and save ppls time and sanity!!!

Lawrence is the most helpful person in the uber hertz department. He was able to understand my…read moreissue and help so I did not experience any more problems! Thanks my friend for all your help today!!

Terrible experience. if your insurance try to recommend this rental place STAY AWAY! unprofessional…read moreand irresponsible not worth your mental health dealing with them

Great service! very friendly and nice selection. Will be renting again. Quick to check-in.read more

Disappointing experience - poor communication and potential credit card issue…read more We had a photo session planned at Red Rock on October 15th and had coordinated everything in advance, including sending the full address to the owner. Unfortunately, that information was never shared with the driver. When we arrived at Red Rock, neither the driver nor the photographer had cell signal, so we couldn't reach each other for nearly 40 minutes. The driver eventually found us after leaving the area to call the owner, but by then, we had lost a large portion of our scheduled session time. We had rented the car for one hour of use plus an additional hour for travel -- over $600 total -- so losing 40 minutes was incredibly frustrating. To make matters worse, the credit card we opened specifically for this wedding expense (and had only used for this single charge) immediately showed fraudulent activity afterward. When we contacted the owner to discuss it, he insisted it couldn't be related and implied it was our own fault, even though we had only provided our card details over the phone directly to him. If you choose to book with this company, I strongly recommend confirming everything in writing -- including addresses and payment -- rather than over the phone.

I received a great welcome from the Avis manager here at the Las Vegas international airport. It's…read moregreat to do business with companies that reach out to you personally to welcome you to the city and provide extended services to you. Thank You, Michael Martinez, Avis Airport Manager Northrop Grumman Corp.

If I could leave a 0 star, I would. I rented the car at the mirage hotel and drove it across the…read morestreet to the palazzo in the early mornings....didn't even use the car for the rest of the day. Not even a day later, came back to car and the battery was completely dead. They were going to charge me $130 to jump start it for there faulty vehicle. The residents of Vegas related that the batteries die quickly due to the extreme heat and I done see how that is my problem. I ended up wasting a day to find someone to help jump the vehicle. I returned the car the next day and come to find out that they only open for 5 hours a day and was closed when I arrived at 3pm. Once again, the car was dead, so I ended up turning it in. Called customer service and they stated they weren't going to charge me....come to find out, they charge me for 3 days for having the vehicle. Had to call back multiple times and had to explain myself 3 times per a call due to poor communication on there side. They also hung up on me twice and that was the last straw for me. I finally got through a person and they was going to forward my request to collections because they had already charge and closed my reservation. Now I have to wait 5 days to see if they even did there job properly. They even have the nerve to charge me 3 days for there crap car and was only going to refund me for 2 day with the car only been driven less than a mile. Never renting from them again. Checked back after 8 days and they still didn't refund me as they stated. Called customer service for the 9th time and they flat out didn't want to refund me and only offer a 50% credit...I would never rent from them ever and going to dispute this with my credit card company...so beware

Being in a car accident can be quite stressful, but somehow the Enterprise crew at this location…read moremade it un stressful. DeAsia the manager, Brian, Johnny, Leo and the staff are hands down the best rental staff that I had to deal with. Always polite and ready to greet you with a smile. Thank you, guys, so much for being the best!!!!

I recently had a very disappointing experience at the Enterprise Rent-A-Car location on 3401 W…read more Sahara Ave., Las Vegas, NV 89102. My interaction with the branch manager, Zora (or Zara), fell well below the level of customer service I would expect from a company with Enterprise's reputation. Great leadership is not about enforcing policies without consideration--it's about exercising sound judgment, demonstrating empathy, and putting the customer first whenever possible. During my experience, I found the interaction to be rude, dismissive, and lacking genuine concern for resolving the situation. Rather than listening and working toward a solution, the response felt rigid and transactional. Every customer interaction is unique. Effective leaders understand that service is not "one size fits all." They know their audience, tailor their approach to the situation, and recognize that policies should be applied with professionalism, compassion, and common sense whenever appropriate. Leadership is earned through actions, not by title. The best leaders create positive experiences for both customers and their teams because they lead with respect, accountability, and a genuine desire to help. Unfortunately, that was not reflected during my visit. My hope is that Enterprise continues to invest in leaders who embody the company's commitment to customer service--individuals who are selected not simply to fill management positions, but because they possess the emotional intelligence, empathy, communication skills, and leadership qualities necessary to represent the Enterprise brand at the highest level. I share this feedback in the hope that it leads to meaningful coaching and improvement so future customers receive the level of service they deserve.

Unfortunately, I was in an accident in a loaner vehicle from the dealership and that is stressful…read morein itself. From initial tow to final repair, everyone who touched my case was extremely professional, courteous and efficient. Because my case involved a loaner, it was a little special in handling with the insurance company; however, Tom (manager) made sure that everything was taken care of. Even when the insurance company (USAA) did not want to cover "new" parts for the repair (because it happened on the 1st day of the year (2026) and they said the car was not new) - the loaner had less than 700 miles and was a 2025. He called repeatedly to see if USAA would cover the cost and when they finally said "hard no". He gave me a discount on the difference in cost (what the insurance paid); as well as, wrote a detailed letter (with backup documentation), so I could send to USAA management to still try and get reimbursed. This is the type of repair service you want, especially when dealing with insurance companies. Someone who will fight for, repair the vehicle (right) and not overcharge you (even give a discount). Top company indeed!!!

I had an absolutely horrendous experience with AW Collision Center. I chose them initially because…read moreI thought they were a reliable shop, but it was a disaster from start to finish. While there was communication, it was completely unproductive. They fought back and forth with the insurance company, but they refused to resolve the problem. We paid our deductible, expecting them to finalize the claim, but instead, it dragged on for two months. When we finally got the car back, they were condescending and disrespectful. Not only did the process take far too long, but they also damaged the car further--fuses were blown, the interior lighting stopped working, and one of the tail-lights was ruined, costing us even more. They never took responsibility or offered to fix it. This was a disgraceful experience--I would never recommend AW Collision Center to anyone. Stay far away.

The staff was so helpful that I forgot to say anything about the HI5 Camper…read more The Hi5 camper has enough space to sleep 3 adults. The table slide-out can fit 2 average-size adults close together, and there is room for one more, maybe two on top. The camper came with a stove, sink & 2 small fridges. Since I was by myself, I did not need to turn on the A/C at night. The camper has enough space to sit 4 comfortably during the drive and probably more. I forgot to take pictures of inside the camper.

I rented a car from budget in N.Y. Paid for the car in full at time of reservation. Told I would…read moreget my deposit back when I picked up car. I only got partial payment back. Called them and they kept giving me the runaround. Now they want me to have my bank and them on the phone at the same time. Totally ridiculous. Still have not received it. Last year I rented a car from them and had a nail in a tire. They said they would reimburse me for a plug. I had to fight with them and finally got it back. Never again will I rent from them again. I just made a reservation with a different company. Stay away from Budget and Avis same owners.