Reserved a truck online showed up informed that the other person hasn't brought it back. They…read moredidn't call him till I was standing there at customer service. reading the reviews. It's not the first. Enterprise representative calls to check on truck returning-... employee says" I just called and left a message well that was pretty effective, wasn't it as I was standing at the counter should've been called like an hour ago

Dealing with Enterprise, as a whole, has been a NIGHTMARE. I called to reserve a car, while mine is…read moregetting warranty work done. I asked what the charges were. The customer service agent told me ONLY that there would be a $300 hold on my card. That's IT. I knew there would be a fee for rental, but what I understood was that would be paid when I returned the car. I then talked to a associate at the store. He told me the same thing, "$300 hold on my card". Again, NO mention of the actual rental fee. I got dropped of at the location and went through the process. The agent I talked to was gone, but the two I talked to were friendly and professional. The charge then became $650. No one could explain why I am paying the whole fee AND a deposit, but I'm there stranded 20 minutes away from home. The car was dirty on the inside, and someone had CLEARLY been smoking cigarettes in it, despite "No Smoking" stickers throughout the car. I paid the whole amount and went home. I called customer service. Some were helpful, most had a SEVERE language barrier. One agent told me that the "regional manager" would call me "right away". It's been 36 hours since then. No call from anyone. I called again yesterday, the "regional manager" would call me, but they are "very busy". Doing what, running reports and merchandising a store? NOTHING is more important than a dissatisfied customer. I then talked to an "escalation agent" at the customer service number who was INCREDIBLY rude. She talked over me, and when I asked her not to, she had NOTHING but attitude for the rest of the call. This is a person whose job is dealing with dissatisfied customers. I was never rude to her and I NEVER raise my voice with CSAs. Despite my blinding anger with the situation, I remained courteous, but I ended up hanging up on her for her TERRIBLE entitled attitude. My wife is a nurse, she has to be at work. We have to have this car until ours is fixed, but if I had it to do over, I wouldn't step foot into ANY Enterprise location. The only reason I gave two stars is the two young men at the location were friendly and professional. Barring THAT, I wouldn't rent a pair of rollerskates from ANY Enterprise, and YOU SHOULDN'T EITHER.

Avis in Lawrence has provided us with so many rental cars in the last 2 yrs. The Manager Abdi is a…read more"get it done" type of manager. He and his team, work hard to provide clean, trouble free car rental experience. I not only recommend them, I want to thank them for all they do.

Our family has been renting from this location over 10yr . Cars are always clean & ready as…read morepromised. Having Avis in town is a terrific service as we go to the airport often & renting 1-way is far less expensive then parking at KCI or using a car service.

Thank you thank you Kansas City Avis, no matter where we go. Avis is always our go to. Phenomenal…read morecustomer service this afternoon, love the energy.

I would choose zero stars if I could…read more I recently rented a car from Avis at the MCI airport and i could not be more disappointed. I was unknowingly upgraded on vehicles which added $100 to my bill. Additionally, after specifically stating that I did not want the extra coverage, it was added anyways. The rep did not review each charge with me, she simply stated that I needed to sign. Upon trying to dispute the bill, I had to re-explain my reason for disputing multiple times to different people. I was initially told nothing could be done and when I pushed back, I was offered $33 off of the extra $165 I was charged. When I pushed back again, I was advised there was nothing they could do. When I pushed back yet again, I was offered 50% off of the charge. When I stated that I did not agree with this and I felt the representative acted in bad faith, they said they were "sorry for any disappointment this has caused" but there is nothing else they can do. Eventually I was escalated to a manager who again stated all they could offer is 50% off. I would strongly encourage you not to rent from Avis at MCI. If you do, watch your back and ask a lot of questions.

Dropped of my rental at this location after picking it up in Texas. It was quick, printed out…read moreeverything I needed for documentation then I was on my way!

Because there was no o e available at the booth there was no way to change my car so I had to…read moreaccept what was assigned. The car that I received was Banged up and had dirty seats. It drove well and had good mileage but still I wouldn't want a client I. The car sitting on stained seats. NOTE: this is not the first time with Avis. No instructions for key return after hours so I started walking toward the rental area and a security guard stopped me and said keys should stay in the vehicle. I told him there were no instructions posted anywhere but turned over the key to him. I hate renting from Avis and will only do so on a pinch.

Avoid Avis if possible and rent from Turo or another rental agency like Hertz…read more The desk agents are content with allowing 21 customers in line to wait for over an hour while they played on their phone or browsed their computers and gossiped to each other. The one at the far end would ocassionally yell. "anyone in line a preffered customer?". When noone responded she continued to return text messages on her phone instead of helping waiting customers who were not "preferred". We were all delayed by more than an hour waiting on their agents and yet, when I returned the car 2 hours late due to traffic after a 20 hour drive for springbreak, they charged me a 50% fee (1 addt'l full day rental). They then advised me they would be waiving the $20 "late fee" as a courtesy. Ridiculous customer service and policies. They take the car and re-rent it the other 22 hours they had possession of the car early and then charge you for the full day usage. And, the off-shore, impossible to understand customer service line is worthless and simply recites the offial policy and then tells you that you understood the policy and they will not do anything to be reasonable in their approach to the situation. Terrible business operations.

I have never had an issue at an Enterprise until I came across this location. The worse customer…read moreexperience ever!!Made reservations and checked in the previous day for no reason I guess, still had to wait over 40 min for our car. Don't recommend this location

I rented a car here after an accident. the insurance company took care of setting up most of the…read moretransactions. But once I got to this location, the customer service was great. there was a little bit of them trying to upsell me. they even got me a free upgrade. but I was out of there in about 20 minutes. I came back after my trip and had re-rent another vehicle and again had a good experience with their customer service.

This was the most terrible experience I've ever had. I am Handicap. I have peripheral neuropathy in…read moreboth legs. I was going into Kansas City for my father's on hospice. I had set up to rent a car with hand controls, thinking I was going to get a new vehicle a nice new vehicle instead, it was like a runner rack. The windshield was cracked. The interior was filthy. The exterior was filthy it reeked of nasty cigarette smoke and all the employees just stood around and said well you know that's all we have. I was renting this car so I could haul my mother and my sister around while I was there. I couldn't even let them into the car it reeks so bad and it was so filthy and then two of the tires were below the inflation that they should be and the low air pressure signal came on, and I couldn't even see the speedometer. Then it was misty on our way to the airport, so I turned on the windshield wipers. They were so worn out that it just smeared the window and made it very dangerous to drive Avis at the Kansas City airport. Our major discriminators against Handicap people. I called them multiple times to try to try to get some answers of why this car was in such bad shape. I've never heard back from them. They one time I talked to a customer service and they offered to give us $100 back which we've never saw it . I don't If Avis as a company is like this but sure seems like they are a bunch of shyster's. It was the worst experience I could ever of experience. I wouldn't tell my worst enemy to rent a car from Avis. It was horrible. They are horrible people they were busy looking at dog videos on their phones instead of helping out the customers it was a terrible terrible experience.

I wish I could leave negative stars on this location. We rented a sports coupe and pre-paid. When…read morewe got to the Kansas City airport Avis however, they gave me a Mercedes SUV for some reason & the license pplate in the system was different by one digit than the actual license plate. They said "no worries" & "it's not a big deal" as we drove away. We returned the car at 3pm on Sunday, the Avis lady said to leave the keys in the console and we were good to go, and flew home to our home state. Tuesday morning rolls around and the car is still open on my Avis account. Wednesday morning rolls around and my credit card is charged an additional $1233 for not returning the car. You can't get ahold of anyone at this actual location and it keeps transferring to the national number. I've been an Avis Preferred customer for years and use Avis multiple times a month. I WILL NEVER GIVE THE KANSAS CITY AIRPORT AVIS MY BUSINESS AGAIN. I had to cancel my card, open a dispute, and now I have to wait 7 business days to find out what happened with Avis. Godawful service.