Thank you thank you Kansas City Avis, no matter where we go. Avis is always our go to. Phenomenal customer service this afternoon, love the energy. read more

Avis Rent A Car - Avis Kansas City downtown - Car Rental Near Me - Kansas City, Missouri

I flew to Kansas to visit relatives and rented a compact at Avis at the car rental at the Kansis City International Airport and pre-paid for gas, but when I went to pick up the car they gave me an electric car - but didn't tell me that there are practically no places to charge it and no adaptor with the car so that it could be charged overnight at the house I was staying at. That severely impacted my ability to run around. I might as well have saved money and had someone pick me up since the rental car was literally useless without a way to charge it. read more

AVIS in downtown Kansas City and the Avis in the airport tried to scam me for pre-existing damage by sending a bill to me a month after my rental. Where to start? I reserved the car online and then rented the vehicle from "Chris" at the Kansas City downtown Avis. Chris said the car had a crack in the windshield but "you won't get charged for it," and laughed it off. After waiting over 30 minutes, I finally got keys to the car, but Chris didn't offer to do a walkthrough to review damage with me and moved on to other customers instead. I was in a rush, so I took pictures of all existing damage while still in the parking lot, as well as noting the mileage and dirty interior of the car (also, it smelled like someone tried to cover up smoke with air freshener). This was the WORST car condition for a rental I've ever seen--it was horrible. Had I known Avis and Budget in KC were linked, I wouldn't have rented from AVIS, because Budget in Kansas City ALSO pulled the same scam years ago. But in a rush to get to an appointment, I left with the photos in my phone and emailed them to myself. Later, seeing the contract, I noticed that the mileage was WAY off in the contract from actual mileage, and I called Chris to correct it. He fixed it--sort of, but not all the way and he didn't care about the details. The contract also said the car was given to me with a full tank, but it was only given to me with ¾ tank. Chris changed it for me, but to 7/8, which meant that I STILL had to fill it up because no one can get 7/8 perfectly, which is closer to full than the actual 3/4 that I had. I grudgingly filled up the tank. Upon return of the car rental at the MCI airport, the AVIS person came up and immediately noted that there was a crack in the windshield. I said "that was already there," and proceeded to show him photos taken the day I rented the car. He said "did you take these before you left the parking lot?" and I confirmed that yes, I had. I also told him that this was the worst car condition we'd ever seen in a rental car. He ignored me, then circled the crack with a big car marker and we left to get on our flight, hoping that was the end of it. A month later, AVIS sent me a letter and warned me that they're going to charge my card about $500 for a windshield crack that I didn't create. I immediately called them to report the scam, and amazingly, the representative suddenly found a document that says that the crack was present earlier than my rental. I asked him why the people sending me the bill didn't see this, and he said he didn't know. So they somehow didn't have this noted anywhere for the bill collectors at AVIS? Right. This was a clear scam, and I suspect that they charge every renter of the same car for the damage, and those who have documentation and then fight it don't get charged, while they keep trying to charge everyone for damage that they don't want to fix on their own dime. As I've said, Budget pulled the same scam with me in Kansas City years before, and I had documentation and wrote them a letter that put them to shame, so they removed the charges then as well. BEWARE! This is a shady company like Budget. This has ONLY happened to me in Kansas City, interestingly, so watch out when you rent any vehicle from any company there. Do not ever rent from this company! read more

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My car was in the shop for repairs and I decided to go to Avis on Main Street in Kansas City to rent a car for the weekend. I made the reservation online and supplied the site with all my pertinant information. I had a friend drop me off and they had my reservation. Gave them my ID and payment. The agent ran my card and after attempting to scan my License he told me that he could not rent to me. Imagine my surprise..I had no issues on my license. In fact I had just had it renewed 2 months before. I had driven a rental car in Iceland for 10 days 3 months ago. I was treated very unkindly and shamed with maybe you this and maybe you that.... I had to get a Lyft ride back home and once I got home I found out that AVIS had charged 105.26 on my credit card. Adding insult to injury. I called the DMV on the coming Monday and there was nothing on my driving record. It was clean. I called AVIS and they checked my License and said there was nothing showing up and there was no reason they couldn't have rented to me. Plus they couldn't give me an explanation of why they charged anything on my credit card when I didn't leave with a car rental. I caution people who rent from AVIS. I will never rent from them again. The customer service both at the site and on the phone were terrible, uncaring and clueless! Still waiting to hear back from their customer service on the charge. The only other alternative is to contact my credit card company. Hope this helps. read more

Very friendly service but extremely disappointed that we had specifically reserved an AWD to bring to Colorado where we were staying on a dirt road requiring AWD or 4WD. All they had on the lot were two pickup trucks and two mini vans. Both absolutely unsuitable. To make things worse, the agent rented their last SUV to the customer in front of us he was demanding his free upgrade. There was no consideration of us having reserved an AWD. It just seems very non-customer centered. read more

I'm pretty happy using Avis. Let me tell you why; I've used him for the past two years in a row and had more than satisfactory help in booking the car and a very good moderate price, as well as a good vehicle. Secondly they are not: Enterprise, which to me means a lot. Every time I've gone to enterprise I've run into problems and jerks. I recommend Avis is they have great customer service and are willing to help out. 5 stars read more

Avis Rent A Car - Car Rental Near Me - Kansas City, Missouri

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I made my reservation online four days ago. At 3:00 pm today, I went to Avis on Main Street in downtown Kansas City to pick up the vehicle; Victor and his significant other asked me for my credit card and driver's license. Immediately, they told me we don't accept that credit card. I told him I reserved the car with it online and I was charged $295.00 on that day. So, I suggested my debit card. Victor asked me for my credit score, and I told him 724, and Victor said you should be approved. Then he did a credit check, and Equifax did not approve me. He said, "It must be debt to income ratio." Then, Victor asked me for a voucher code when I reserved the car online. I told him I did not receive a voucher code but only a reservation number. So, Victor told me he could not rent to me or use another major credit card for the vehicle, plus $250.00. Then, he told me I had done something wrong when I made the reservation online on October 16th. So, I called AVIS when I got home, and Andrea told me I did not need a voucher code but just the reservation. So I suggested that she call Victor at the Main Street location while on the phone to confirm that I did not need a voucher code, just the reservation, but she refused to call him. So, I requested a refund and cancellation. Andrea told me she could cancel my reservation but not issue a refund because she could not see the charge. So, based on how Victor, Andrea, and AVIS handled me, I will no longer rent from AVIS because they're insensitive and use biased-base tactics. Victor told me that if I had a billion dollars in the bank, they still wouldn't rent me because I did not pass the credit check. And he's been doing this for 43 years while mingling with his girlfriend at work, and he knew I rented from them before. Moreover, I asked to speak to Andrea's supervisor, and she put me on hold for a very long time. AVIS is unprofessional, inconsiderate, and policing with biased-based tactics. I can't go to Oklahoma to see my daughter perform for her homecoming. read more

If I could give it a zero I would. Make sure when you rent a vehicle its for the days you need it for. We took our rental back a day early and advised one price we would be refunded and was told another price. Called customer service and the first agent acted like we interrupted her day. We asked to speak to a supervisor Ingrid and she sounded like she is still in the bed.. I normally give opportunities to companies and try not to look at the reviews but this needed to be said as this was THE WORST experience I've had. Not accounting the other 2 experiences. Avis you have to do better with the people you employ to work for you because the disrespect is so real read more

Family owned and operated! I've been renting cars from them for the last 3 years and have nothing but positive things to say.

Horrible service and horrible cars. The Dodge minivan I rented was driven down from KCI for me to pickup on Main St. Once I was on the Hwy, the car began shuttering. It was out of alignment. I called the Main St office and informed him of it being out of alignment. Told him the guy who drove it down from KCI knew about the alignment problem but they gave me the van anyway. He said if I don't like it, I can drive it up to the airport and get something else. I was heading out of town and didn't have time for this BS. read more

First issue is I could not get hold of a person to talk to initially since the computer system was down. So I made a reservation online. I estimated length of time that I was going to need a car. I ended up only needing it for half that time. However since I pre-paid I do not get amy refund. So a small Toyota Camry cost me over $400 for two days. They also require a deposit at time of rental of another $250. At least my deposit I get back. I consider their practices are deceptive, do not use Avis. read more

We've now rented from here twice in the recent past. We use this facility because it is the closest to home and by far the best price in midtown! This location is seemingly always under staffed. Each time we are here we are subject to waiting on the car we go to rent to be cleaned. The staff is friendly but overworked. Beyond the constant waiting and feeling sorry for the one guy who is always working alone....this facility is overall pretty good. read more

I rented a car during the Thanksgiving holiday for one week. Thus Avis location is conveniently mid-town and it's quite simple to get personal attention when I arrived. I was provided a car that was clean and roomy and very close to the office where we had filled out the paperwork. The man at the desk was efficient, warm, and did not push any services that I did not want to add. It was simple and pleasant. It may have been a couple that runs this particular location. The woman who was also at the counter was very nice as well when I returned the car. The original man made sure that I knew where the gas station was (very close), and actually had to remind me to fill the tank back up. So the experience was very accommodating , supportive and simple. Unique for a car rentals read more

Before my visit to Kansas City I made a reservation to rent a car for 3 days since I was recommended by co-workers who have visited here to rent one. I walked to Avis from my hotel which was about 5 blocks away. I told them I had made reservations and they asked to see my drivers license and credit card. Right away they found my reservation and within 2 minutes they pulled around a Chevrolet Malibu. Very nice car and it had good horse power. After 3 days I returned it, handed the keys over, and told them I filled up the tank. Then they gave me my final receipt and I was on my way out. The whole procedure was fast and simple. read more

Avis Rent A Car - Car Rental Near Me - Kansas City, Missouri

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I have been using this place more often now because I have found that the rates have been much better then Enterprise. Great Location if you live or are staying in the Midtown Area. The nice thing about this place is they always give me a free upgrade, I think it has more to do with them running out of cars more then anything but I am always happy when I choose this location. read more

Nice lady but they screw you over on the bill. Said I didn't want the additional coverage and they signed me up for it anyway. Also, the add 1,000 extra taxes and fees that don't make sense and they can't explain. Had an extra $200 of taxes and fees on a $300 rental. Arena fund, license fee, energy recovery fee, sales tax. Lady at front couldn't explain what it was and neither could customer service but they charged my car without me approving the charges when I returned the car. Never going there again. Any other place but Avis. read more

Do NOT use this rental agency. I had an accident in Kansas City and my rental car sustained rear injury. My body sustained damage. I made a report immediately and the woman who hit me offered all her insurance information. Over the next 9 months, I was continually sent bills for FRONT END damage, was billed for said damage and then sent to COLLECTIONS for not paying on time. I kept a responsible amount of contact with Avis, was paid for my bodily damage and was even told that the case was closed only to receive notification that I had been sent to collections. Avis has no proof of their claim that I also sustained or caused front end damage by hitting another car. No car was in front of me when I was hit. They can produce no pictures. No report. Nothing. They most definitely tried to capitalize on my experience and injury - I suppose Avis thought that nobody would be the wiser. This has been a 7 month experience from hell. I will never use them again. I will tell the company who offered them as an option to remove them from the list of available rental companies. Avis should lose business from this deplorable and shameful activity. read more

I had a terrible experience with Avis! I showed up to the lot and the car I'd reserved online wasn't there. The car they gave me instead didn't have the same space I needed. Then, because I'd reserved the vehicle through the online system, the manager on location said there was nothing he could do to adjust my price point. I literally called customer service three different times before someone said they could credit $50 back to my card. However, upon drop-off and final charge of my card, no such discount was made. I'm incredibly frustrated and disappointed with how inept my entire customer service experience with Avis was and don't intend to use them again. read more

Just returned my car to this location for my first time ever. Customer service from Moose was top notch. He went out of his way to make sure I had the best experience possible. MOOSE IS THE MAN!!! read more

I use this Avis location all the time for work and have always received great service. I've checked out the other car rental companies in the area and found this one to be the best option. The rentals are reasonably priced, it's generally pretty quick to rent/return the vehicle and I'm usually upgraded to a bigger vehicle. I definitely recommend renting from here if in the midtown Kansas City area. read more

I know firsthand that customer service is nonexistent for this Avis location. If you had a good experience just wait. Your turn is coming. Hopefully customers won't blame the little guys just trying to earn a paycheck working for them. It sucks but the big guys are not going to change. We have competitors and choices. Have back up options and walk away when you can. read more

the best avis in town very friendly people cars always clean

Worse bait and switch up sell I have ever experienced! Made my reservation through third party web site. When I got to the counter was offered 2 different vehicles, one of which was an upgrade. I selected a car and was NEVER told it was an upgrade from my original reservation. After asking the agent what I was agreeing to on the tiny electronic screen that had text so small is was impossible to read I was told I was agreeing to the daily rate (which did not appear on screen) and the fact that I waive the liability coverage. Again, it was never mentioned that the car I selected was an upgrade. Once I looked at my receipt upon vehicle return and question my bill the AVIS support team sends me a copy of the signed contract that I 'agreed' to the upgrade. Hmmm, don't know which was worse here the agent that never mentioned the selected car was an upgrade or the organization that makes things difficult to verify because their electronic method is impossible to actually read and then stands by the 'signed contract.' AVIS will NOT be my next choice when renting a car. read more