Who would have thought there was a car rental place in Alamosa Colorado? The car was great and the person who helped us was very friendly. He even gave us a larger discount that what any AAA member could get. Also, he changed the reservation so that we got a newer car with fewer miles. The drop off process was clearly explained, and easy to use no matter the time you drop off the car. The only negative was that there was no one at the counter when we arrived to pick up our car. We were surprised since we called in advance and told them what time we were flying in the day before. There was a number clearly visible on the desk, we called, someone answered, and he was at the location to help us rent a car within 15 minutes. read more

Hertz Rent A Car - Car Rental Near Me - Alamosa, Colorado

Worst service ever. FIRST - They are NOT open at 8 am. They open at 10:30 am. And then they try to charge you if they come in early to handle the business that is incoming from United Air flights. So, they try to charge you earlier than 10:30 am even though they will not switch the return time to earlier than 10:30 am. They tried to add an additional hour to our bill b/c we drove off the lot at 10:20 am. The car was the wrong class, was not cleaned, did not have the CV19 Gold Circle of cleanliness, etc etc. We waited 20 minutes AFTER EVAN said he had to clean the car, etc. This location continually does the BAIT and SWITCH. We prepaid for a Class B on April 14, 2021. PRE-PAID $400.01. SECOND: They gave us the wrong class - DOWN SIZED us with our our approval, did not discount for the smaller car and basically told us "Take it or leave it. Wait, I PRE-PAID in April 2021 - 2 months EARLIER - why wasn't my car ready with the keys in it, sanitized and clean? EVAN did not care. So, we took the car and said we'd be returning it on Monday to get the correct vehicle. (Picked up on a Friday and they are Closed Sat and Sunday) EVAN was very snotty about the whole thing. He kept YELLING - "You rented a Class A" I had my email printed out with the confirmation showing we rented and PAID for a Class B. This is the only game in town. DO NOT LET THEM RE-WRITE YOUR CONTRACT. That is what EVAN tried to do to us, showing a new contract where we rented a Class A. We did not PRE-PAY for a Class A. We did not WANT a Class A. The car was a Chevy Spark - no room for luggage and tiny back seat. We were expecting something like a Ford Focus that seated up to 5 and a truck that could hold at least 2 piece of luggage. A Class B as shown on my original lease agreement. And forget calling Hertz corp offices. They told us we could drive 100 miles ONE way to get a different car from a different location. They REFUSED to call the local office and say "WTF, EVAN" We did go back on the following Monday, spoke with the actual MANAGER (EVAN is just a grunt employee). The Manager exchanged the car, but never really apologized for the horrible service and the BAIT and SWITCH (fraud, btw) Their service was SO BAD, that we ended up going to a used car lot and BOUGHT a cheap used car. Yes, we BOUGHT a car vs renting another day from HERTZ Most people, unfortunately, cannot do that and are stuck with this god-awful Hertz location - the ONLY car rental place in 100+ miles. read more

This was by far the best rental car experience I've ever had, and I travel a lot. Our plane coming in from Denver was going to be late due to an unknown mechanical problem. At the time, I was afraid it would put us in to Alamosa after they closed at 5pm. So I called Hertz in Alamosa and talked to Jordan. He told me not to worry. He would track my flight on his phone and either stay after 5 or come back to the airport that night whenever my flight came in. Can you imagine any rental car employee promising to come back to work at some TBD time of night just to rent one customer a car so I wouldn't be stuck! Crazy great customer service from JORDAN!!! Luckily my flight came in before 5 so Jordan didn't have to come in after hours. Then he proceeded to give me a brand new car with less than 1000 miles on it. Thanks!!!!! read more

We were stranded after a car breakdown. Our car would take days to fix. We needed rent a car to get home for work. We asked the only car rental in town to stay open two minutes so we could rent a car. They refused. We were stranded another two days. read more