30 year Avis Preferred business traveler. Reserved and prepaid a pickup truck for Saturday errands. Got there and was bluntly told - "we have no pickup truck". No how can we help or any resolution or apology. There was no advance notice that my reserved car type was not available. No refund of my prepay just Nothing. Called Enterprise down the road and was in my truck in ten minutes. They had amazing and polite customer service and the funny thing is - I saved $10. Do not rent from this location. Call Enterprise. read more

I'd give Hertz 0 stars--or negative 5, honestly--if I could. I reserved a car through Expedia and then took an Uber (because, why not burn more money?) over to Hertz. Upon arrival, I joined a lovely group of 10 other poor souls, all of us eagerly waiting in line for 20 minutes. And guess what? None of us got cars! That's right, they had zero cars available. Now, here's a wild idea: if you don't have any cars, maybe... don't let 10 people reserve them? It's a car rental company, not a "let's see how disappointed we can make everyone" challenge. Honestly, if I wanted to stand in line for nothing, I'd just go to the DMV for fun. Do yourself a favor and steer clear. I called Avis, and they had great customer service--I was in and out in 5 minutes with an actual car. Imagine that! read more

Zero stars if I could!! Rented a car from this location Friday to drive to my graduation. I should have known something was off when the attendant didn't walk me outside to look at the car. I get home and notice the car has a 1/2 tank of gas but most importantly the front of the car is being held up by zip ties!!! Unbelievable!! How do you rent a car in this shape? Tried calling them many times and they didn't answer. My bad for getting on the road thinking I'll be ok. The front ends up coming down and dragging LOUD. I've never rented from this location and will never rent from Hertz. The team finally answered and said to take it to another location to swap it. So inconvenient!! read more

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Cynthia made up for my horrible experience at the Buckhead location. It's not rocket science to extend good old fashion customer service & she did just that. Plus I had 15 miles to release my previous frustration so it would not be projected towards her. Upon waking in Cynthia greeted us, stated she would be with us ASAP as she was solo in assisting five people ahead of us. I didn't mind the wait at all. Once it was my turn, she got me squared away. Since her transport employee was out on a run, she asked if I'd mind waiting a few more minutes so she could wash the vehicle. I'm pretty sure other locations would have told me to wait or have me take the vehicle as is...Cynthia did not. This is the type of Hertz customer service I'm accustomed to. It's definitely far out from my normal area of stay when I'm back home, yet worth the distance. I'm happy a Hertz renter again, plus I have a new location to patronized. Thank you, Cynthia! read more

Hertz Rent A Car - 6.16.2020. - Car Rental Near Me - Alpharetta, Georgia

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Reserved oversized SUV for a Friday morning pickup. Called Wednesday and Thursday to confirm and never felt confident. Bowes up Friday morning and no SUV. Had to be a KAREN to get them to solve the problem. No manager (Ryan) on duty any time we called or were there. No return calls with updates although we were promised. Young people left to handle angry customers and we were not the only angry dissatisfied customers that day. Will NEVER rent from Hertz Roswell again. read more

Folks, don't waste your time here. Reservations mean nothing. Came to pick up my car last evening, no cars. Told me to come back in morning, came back, no cars. So they say. Wasted 2 Uber rides. Horrible business and service. read more

So slow always under staffed, the phone is continually ringing, there is only 3 ppl here Always a joke And nothing has changed in five years. The customer service is absolutely horrible. The cars are always dirty watch out. They mark your bill as the tank is full and four times that I've rented a car from here. It has been a quarter of a tank or less, do not let them write on the bill. They need to put a new bill together for you, or they will charge you the gas fee . read more

Would give this location -100 stars if I could. We've been stupid and rented from this location several times. One time the car was filthy. Another time there was a swarm of hundreds of ants in the car. Today was the icing on the cake though. We're Hertz gold which you'd think meant something but it doesn't. Was supposed to pick the car up at 10:00 this morning. Got there around 10:15. There's one person working at the counter on the phone. One person on a computer doing nothing. Another person cleaning the counters and 3 other employees walking around doing I have no idea what. So it seems like there's about 6-7 employees there but only one that can help with our reservation. After making us wait over 15 minutes (which now puts us past the Hertz 30 minute grace period), we finally get help from the person that was on the phone. We start the process, she has us put our card in to pay and gets the contract going but all of the sudden leaves in the middle of helping us. We heard other employees talking about some missing keys or something. We don't really know where she went but she disappeared for 10-15 min. Comes back and tells us they don't have a car for the class we reserved (I see 5-6 cars in the parking lot that are the class we reserved) and we'll have to take a higher class for an additional $20 a day. My wife is a travel agent and deals with rental cars a lot plus we rent cars a lot so we know that it's supposed to be that you get the class up at no additional charge when they haven't honored the reservation and don't have your car. This lady told us that Hertz corporate changed their policy a week ago and they charge for a class upgrade now even though they haven't honored the reservation. This lady completely lied to us. My wife got in the phone with Hertz corporate and they did not change their policy a week ago. We'd had enough of this complete disregard for the customer and complete lack of professionalism so we said cancel it and decided to go elsewhere. When we were walking out, we saw the lady who was cleaning the counters while we waited when we first got there doing a reservation for someone. She could've been helping us the whole time when the other counter lady was on the phone when we first walked in. I think they have a scam going at this location where they make you wait past the 30 min grace period and then tell you your original rental class isn't available so you have to take a higher class at a higher price. Funniest thing was we went to the Enterprise down the street and there were 2 other people there that had come from this same Hertz because the exact same thing that happened to us had happened to them. Whoever the manager/owner of this location is should be ashamed. What a deplorable way to do business and treat your customers. I would stay as far away from this location as possible. If you're lucky enough that they have the car you actually reserved it will probably be filthy or have an ant infestation. No wonder Hertz declared bankruptcy and their stock tanked if they allow this kind of crap to happen, especially to a gold member. read more

If you want bad customer service, please visit the Hertz on Alpharetta Highway. I made a reservation, far enough in advance that there shouldn't have been an issue on the day of pick up, according to the Hertz customer service. Unfortunately, that wasn't the case for me and the vehicle I reserved wasn't available. The vehicle I reserved was a Tesla, Model 3 with a 272 mile range for $50.31/day and I received one day free for using my Capital One card, for a grand Total of $177.74. Typically a rental business will upgrade you for free, if they don't have the vehicle that was reserved available on day of pick up. The only car that was available was the Volvo C4 EV. This being Christmas weekend I was just happy that they had a car because I was feeling desperate because I needed the car to visit family, so when the new charge went from $177.74 to $497.69, I paid it. Upon arriving home and finding a receipt for the same vehicle from Thanksgiving weekend in the glove box, where the customer only paid $24.99/day, that made me feel like I was being taken advantage of. I went back to rental location and explained my frustrations to an associate, he said he understood my frustration and got his Manager to try to help. The manager, Jonty, was very rude and said that was the price take it or leave it. There is no way that the C40 EV rents for more than $135/day when the Tesla Y 303 mile range rents for $70/day. This location takes advantage of customers, especially in their time of desperation. Hertz should be ashamed of these deceptive business practices! read more

The young lady at the counter is truly goated! She was more than patient and even stayed later to assist us. She was extremely helpful and so sweet! I wish her nothing but the best. read more

Extremely unorganized and unprofessional. Showed up for my reservation and they were out of cars and people sitting around waiting for help. Thankfully we were able to cancel online and head to enterprise. Also should note that I have used Hertz in the past and the car smelled of smoke and had trash in it. read more

Hertz needs to be ashamed of themselves. One employee to do intake , return, clean it's ridiculous. I think a whole company restructure is needed read more

This is the second time this year that I made reservations at this location and walked away without a car. They need to stop allowing for online reservations if they cannot guarantee availability for the car class reserved, or at least allow to keep the same rate for an upgraded car that they might have available. read more

Bait and switch. Had confirmation for rental car and rode Uber to location. Was told that I was going to have to pay 30 dollars more a day to get car because they don't have economy cars. The guy was rude and said that Expedia keeps booking economy cars and we will not honor the rate. He said that he called me and I told him that he didn't. He said "we have to call , we don't have to leave message." Waste of my time!!! Do not rent from Hertz!!!! read more

Horrible customer service skills. Horrible resolution skills. Hertz rep had the audacity to have an attitude with us because the car we were waiting on had yet to arrive, time was of the essence and she did not communicate with us when we called to say we were on the way to pick up our 8am reservation that our vehicle would be approximately an hour late returning to the location-- yet when we asked questions regarding a solution she offer, she became defensive, nasty and immediately wanted to upsale us with a larger vehicle. I've rented from this location several times and it's always been my preference but this experience was unnecessary and could've been handled with actual CUSTOMER CARE. I'll take my business elsewhere. read more

I would rather stick hot coals in my eyes and chop off my fingers and toes before I deal with this rental car place again they charge you after you cancel the reservation within their timeframe to cancel for no charge they claim they do not have the vehicle that you Reserved and then they cough and spit all over you and won't take the card you use read more

I reserved a car online to drive out of town the next morning. When I went to pick it up the next day and was told by the agent on site there were no available cars for me and until 2pm that afternoon. I was offered no other options or given an apology. The lady refused to give me her name or the managers name. She had the WORST attitude. This is not what I expect in ALPHARETTA GA. It was embarrassing. DO NOT do business here. There are plenty of businesses that you can give your $$ to. If the people that work for you don't represent you in a good light then they're not worth your time of money. Will never do business with HERTZ. If it was possible to give ZERO stars I would but I'm forced to give 1 star. read more

if I could put a zero I would. Had a confirmed reservation, waited in line 20 minutes & then they tell me as well as all three customers at the counters that they had no cars available! Branch manager wouldn't even come out of his office to appease customers. unacceptable customer service. On top of all this, the floor was filthy, trash was overflowing in the lobby, and tiles were broken and chipped. First & last time to rent from Hertz! Stay away! read more

DISGUSTING & DIRTY! Employee clearly had COVID-19 as asnounced by her co-workers! FURTHERMORE THEY ARE LAX LAZY - ugh. Sitting sorting through papers and boxes of keys. I wasted 3 hours there. Walked in and out of enterprise had a car in 8 minutes paperless -- as it should be. read more

Came to pick up my car today and had to wait forever for an agent. Finally a tatted up woman checked my reservation and said they didn't have the car I reserved. She showed me to a smaller vehicle that was dirty and had been beaten to death. They refused to adjust the price accordingly. Ended up walking away. Never go to this location. Worst in the area. For decent service go to Avis up the road. read more

This place sucks. Had a prepaid reservation that they did not honor. They lied about trying to call us, and had ZERO interest in resolving the issue. Another person there was having a similar problem and they were giving US attitude. Absolutely horrible - should have known because Hertz has been bad in the past - worst car rental company by far. read more

worst rental company I book a car and when I got there they saying they don't have any full size car and I have to pay more for a different car like who does dat never again read more

Do NOT come here. They do not respect reservations. They overbook. They overcharge. This is not a business, this is an 'operation' to get as much money away from you and if they mess up, you end up paying or you say goodbye to your plans. BIG regrets. HUGE read more

If I could give this specific hertz facility a NEGATIVE 5 stars I would. Very unprofessional. Placed car reservations a month in advance for a 10am pickup. When we arrived they said they had no cars available and a long list of names for people on the waitlist and it was going to be over a 2 hour wait. However, a man came in with no reservation and somehow walked away within 5 minutes with a rental car that they supposedly said they didn't have. They said they called my number on file which was not even remotely close to my number and they also had my email where they could have notified me of the delay as well but did not. When I tried to cancel my reservation the employees told me to call the 1800 number. Enterprise down the street came clutch and gave me a car right away, even at a discounted rate! read more

DO NOT RENT FROM THIS LOCATION!!! I booked 2 cars - a compact and full size car. The Hertz staff called me the day of to asked about my 2 rentals. I told her to cancel the compact car. She said they have a full size car on lot. I arrived at the location and was informed they did not have a full size car but instead a midsize car but I would be charged and additional $20 upgrade fee - 1st problem. When the car was ready I opened the door and the seats were soiled, the car smelled like the zoo and the arm rest was dirty and soiled. I told the staff member this was UNACCEPTABLE and I did not want this car. She stated I could get another car but it would be an additional upgrade!!! No m'am!!! Unfortunately, I had to rent the soiled smelly car. At that time it was after 5pm and the Enterprise across the street was closed but if it was earlier I would have canceled the Hertz reservation and walked across the street. During this time I noticed 2 other customers walk in and the staff did the same thing. Charged them an upgrade because their original car type was not available on the lot. This is bad business and problem!! read more

I wish Yelp would let me give this a no star rating. State Farm sent us here because we were rear ended by someone. Apparently, they can only rent a certain class of car for insurance rentals. We had to go to a couple of different locations and ended up here. We walk in and there are no other customers, but the guy asked us to please wait. So, 2 reps and we're just standing there for over 10 mins waiting for whatever reason. Then she looks up at us and says, "Are you being helped?" Ummmmm, by who..the phantom hertz desk outside??? On top of that, they made us provide a deposit on the car which was ridiculous because it was being covered by State Farm. Ugghhhh! The rental process is so ridiculously slow here. It took over 30 mins for her to get our rental completed. At one point she started asking my dad about how many kids he had and blah, blah, blah! Listen, SHUT UP and focus on getting us the heck outta here!!!!! I haven't even gotten to the condition of the Malibu. That thing had stains on the seat, long hairs embedded into the headrests, and tons of nicks, dents and scratches. Now we have to point out all the shizzy that is wrong with this car so we won't be responsible for it upon our return. That took another 15 mins. I needed a drink after that encounter! When we returned the car there was a different set of reps and we had to wait again. Apparently, only one computer could be used to return insurance rentals. They apologized for the near 30 minute wait to drop off that piece of crap car and we were on our way. I will never rent from Hertz again. I always thought of them as the premier car rental company. I guess that was years ago because now I would rate them a step below Dollar! I'm moving all of our corporate rentals away from Hertz on Monday. Good riddance!!!! Two fingers, Hertz! read more

Separate occurrence. Set up a same day booking on line due to a car issue. My wife dropped me off to pick up the vehicle. Went inside and was told they can't take reservations as they don't have any cars. I understand that the employees have little control, but it is not run well at all!!! read more

DO NOT, I REPEAT, DO NOT RENT A CAR FROM HERTZ! It is very rare that I give a one star rating and use caps lock, but my experience here is the definition of a one start experience. I want to preface this review by saying that I called Hertz Corporate Customer service line one month BEFORE writing this review. I wanted to give the company the opportunity to hear me out privately and resolve my issues that I experienced, so that I could give them a better a review. However, when calling customer service I was either left on hold or the phone was never answered. I also completed the customer satisfaction survey that was emailed to me by listing my concerns and a request to be contacted. I left all of my contact information on the survey and never heard back from them. I made my car "reservation" online about one month prior to needing it. I will explain why I have the word reservation in quotations momentarily. I thought I was good to go in regards to having a rental car for my trip once I received the confirmation email in my inbox. However, when I arrived at my scheduled pick up time, the door was locked. I looked inside and saw 3 employees looking at me with blank stares. I proceeded to walk around the side of the building and walked through the side door to get into the building, since none of the employees would let me in through the front. Instead of being greeted, I was told, "Ma'am, we are closed and you need to leave." First problem to note is that my reservation pick up time was scheduled for noon and this location closes at noon. Now, how does that make any sense? Why is that even an option on the online reservation system? I shared this with them and they told me that "that was not their problem, because they were not in charge of the online reservation system." I refused to leave and shared that I had a reservation to get a car. They told me that they were "completely out" of fleet on property and that "I could go to the Airport location" to get a vehicle. I'm sorry, what? You're out of fleet even though I have a reservation and you're telling me that I have to travel 60+ miles out of the way? This is unacceptable. I was then told that a "reservation does not guarantee that you will receive a rental car." What? The actual definition of a reservation is "an arrangement by which accommodations are secured in advance." Again, I refused to leave without a car since I in fact did have a reservation, and then suddenly one became available. I'm not sure what changed or why they tried to lock me out and lie to me up to this point. With no dialogue, I was handed a key fob and walked to a car that was in a class smaller than I reserved and a hybrid (gas & electric). At this point, I took what I could get, but was not pleased with the vehicle, because it was not what I needed for my trip. Not to mention, the phone was ringing off the hook and no one was answering it. I overheard one of the employees say, "I'm new. I don't know how to answer the phone." Again, unacceptable. Was this not in your training? And honestly, how are you in a customer service role and not able to answer a phone? This experience has been the worst customer service experience that I have had in my entire life. Needless to say, I will be renting from Enterprise for all my future car rental needs and I suggest that you do too! read more

this is the worst company i have ever experienced. The allow you to book cars even though there are no CARS there or the Location is CLOSED! I hope this company goes bankrupt and whoever made this format to screw consumers who are relying on vehicles to move/travel/ and be place suffers. This is a disgusting culture and I hope this company fails. read more

Brandon and Marquez took great care of me! Our car is in the shop and we are forever waiting on a part. Brandon understood and was very accommodating as I wasn't ready to turn my car in when it was due. Marquez made the eventual return super easy and was great to work with! We will definitely be back! read more

ANSWER THE PHONE. How many times to I need to call just to even hear, "thank you for calling Hertz, please hold a moment" or even to leave a voicemail. Piss poor. read more

The employees here are absolutely terrible. They forgot to give me information about my car and on top of that started to have an attitude with me when I told them I wasn't given certain information that was so important I know I would not have forgotten it. On top of that she tried to charge me $200 for a little bit of dog hair that was so little a car wash place by the name of Car Spa did it for free this place is terrible and will not be using it again. read more

Very dirty place! Rude customer service! They just look in your eyes and lift there shoulders like they dont care! They charged me falsely and they cant prove it! If you want to get charged extra fees for no reason and go risk your health with covid-19 please do not hesitate to just walk in this location to recieve the best shitty service and viruses. Close this shitty location down. No body wants to catch Coronavirus because of your lack of cleanliness! read more

Just because you have a reservation doesn't mean you get a car-Took an Uber to pick up my car only to find a line of angry customers who made reservations and they didn't have any cars- they might get some next week. Won't ever use hertz again-this is the second time this has happened. read more

It's no wonder Hertz is in the financial bankruptcy it's in! They literally book prepaid Gold reservations and have NO car available when it comes time to pick up. There was no heads up or even assistance to try to locate a car. It's not the first issue I've had with Hertz. It is run piss poorly with no regard for the inconvenience of its customer. RENT HERE AT UR OWN RISK!! Have a SOLID Plan B! read more

The car was filthy! Stains on 3 seats. Stains that looked like animal feces in the back trunk of the car. The vehicle had the most foul odor. The inexperienced guys were careless. I do not suggest this location to anyone. The guy informed us it would be his "ass" if he bumped us up to another car without charge. My preference was the chosen car, simply a clean one. The workers lacked professionalism and I would not rent there again if the car was offered at no charge. Filthy and unhelpful. They are now also overcharging me for the rental! This is completely ridiculous. 166638511 read more

I just booked online for SUV when got to the location to pick up they were rude and no customer service at all. They had few of them available but had decided to give us what they want to give a Dodge, asked the agent for a car check up but he said you are gold member don't need it. When I got home and looked the car back all around the pet hairs all over the SUV and messy food spots on seat and trunk. Call the hertz location and they offer $20 for vacuum , I have to travel and inspire of apologize or giving another SUV or upgrade to Van they were still rude bad said bring the car to get it vacuum. It's 30 min drive and specially office hours it 1:30 to get back home and then hit the road. They don't know customer service that's why enterprise is better pay $10 more and avoid hertz specially this location. read more

Keith was incredible yesterday. We had an issue with our rental from ATL and took our car in for a change out right before closing on a Monday. Keith was incredibly professional, quick and understanding. I highly recommend this location and Keith deserves a raise for his great service! read more

If I could give zero stars I would. The female manager who appears very friendly and knowledgeable could care less about her job. Upon checkout my credit card could not be read so I told her to just manually enter it. She said "we can't" I then asked to use the chip reader. "She said they don't work" I asked why even have them? She said "great question". I asked if I could use a debit card instead of my credit card and she said no due to booking less than 24 hours in advance. I asked if she would make an exception due to there credit card machine being completely inadequate and she said "no". I walked out of the store without any sign of them trying to earn my business. They could clearly care less about their potential customers. Do not use this location. I truly got the vibe she just didn't want to do any work whatsoever. This is the worst experience I have ever had pretty much anywhere. I downloaded yelp just to write this review read more

Staff is friendly, service is terrible. Rented a truck for the weekend, received confirmation from Hertz on the day before the rental that the vehicle would be ready. Later that same day I received a call from Hertz and was told that the truck was returned to a different location, nothing was available, and I was out of luck. As a corporate location, not sure how that happens but it did. Will keep my future business with Enterprise or Budget as they find solutions to problems. read more