TL;DR: Predatory upselling at this Enterprise branch. I was referred by my insurance company during the repair of my car, but the staff still aggressively promoted an unnecessary 'Damage Waiver' and ultimately charged my credit card $400 for coverage I didn't need. Because the rental was arranged through my insurance company, I didn't expect to be sold extra coverage. At pickup, staff insistently promoted a 'Damage Waiver' without explaining or clearly stating it was optional insurance. Later, when the manager contacted me to extend the rental due to ongoing repairs on my car, I agreed to continue what I assumed was part of the insurance company's arrangement, not realizing it would be billed to me personally. When I called and questioned the charge, the manager, clearly trained for this question, claimed the waiver was required by Georgia law and claimed I'd agreed to it over the phone. It isn't required by law. Georgia only mandates that renters be told it's optional. Enterprise refuses to refund or share responsibility. Renters beware: this branch uses predatory upselling tactics and fails to clearly explain optional fees. read more

Enterprise locations definitely need to consider busy times and prepare A LOT better. Inventory shouldn't be a problem when you're a car rental business. I had a reservation that I booked over a week out and this location couldn't accommodate me with the vehicle size I needed. Reason I always just go to the airport. Never had an issue there. read more

i wasn't able to get my rental because i had not updated my license since turning 18. i had been in TWO not at-fault accidents in the span of three days and was under extreme stress. HOWEVER, the branch manager saw how stressed i was because of everything and drove me to a fast food place and bought me food. it was a huge act of kindness in such a stressful week. i will be coming back once i get my license updated! :) read more

Sales associate Aiden was very professional and kind. He is a rising star. The whole location was very clean and the staff was friendly and very welcoming. read more

Great service all-around. Deion, the person who checked us out when we returned the vehicle, was a real pleasure to deal with. Very personable, friendly and helpful. The perfect example of what an Enterprise representative should be. The check-in service took a lot longer than I expected though. I think it took about 45 minutes for us to get our vehicle. But, it just seemed to be because it was a very busy morning. About 8 people in there that morning. Overall, great experience and it left a very positive impression on us. Happy to continue using Enterprise in the future. read more

What a terrible experience. Reserved a midsize car to be picked up at 230 pm. I went early around 2 and told me no cars were available. Asked me to come back around 3 pm so they would put aside a car to reserve. I thought that was what the reservation was for. I come back around 315 and was told we have your car. One of the agents said we'll give you a free upgrade. I walk out and they want to give me a large Cadillac SUV. With the cost of gas I just wanted the midsize car and don't worry about the free upgrade. Well, it turns out that was the only car available. It isn't a free upgrade when they are just trying to give you the only car available. When I asked for a midsize that I reserved was told it might be available before five. Might? I left and didn't come back. Pretty sleazy experience to be honest. Won't be back to this location. read more

This place is full of incompetence. I had a reservation to be picked up at my business location at 3pm, they called to reschedule to 4-4:30, assuring me that they would be there at that time. No one arrived, then they call me at 5:15 to see "if I still need to rent the car!". I tried to call back but you can't reach them after 5. I also called twice before 5 and the phone must have rung 30 times before I assumed they were not going to answer. Called back the next day to be told they couldn't pick me up at all today. Just save your self some time and skip these incompetent chumps. read more

I rented from enterprise at the Cobb County location (4880 Lower Roswell Rd Unit 640A Marietta) and they were amazing. I caught covid in the time between renting and returning. I called the Cobb County location to see if I could return the car at a closer location as I would be required to walk home since I couldn't Uber or call a taxi (because of the covid). I called THIS Enterprise to let them know I was dropping the car off and to make sure they took the proper precautions when handling the car. IMMEDIATELY upon informing the employee over the phone he told me there would be a fee for dropping with them. Then he told me they wouldn't check the car in for a few days so it would be best to not drop it there or I would rack charges. He then put me on hold, came back and said his manager said I can't drop the car off here. I got off the phone and called the Cobb county location to confirm there are no charges or fees where I was informed that there is no additional charges for dropping off at a different location in the same area. These guys at the Roswell Enterprise were the LEAST helpful. Instantly aggressive. Instantly adversarial. And worst of all liars, and potentially scammers. Again I'm WILDLY grateful that I rented from the Cobb County location and will only be going back there. This Enterprise should be gutted and restaffed. read more

Friendly and fast service! We got a clean vehicle in a short amount of time. Will definitely use again.

I've been to many enterprises and never have issues. The people at this location don't know what they're doing. And good luck getting anyone on the phone! read more

We received superior service from Ajiene at this location -- we were facing a difficult situation after an accident. She went the extra mile at the beginning and end to take great care of us and made a bad set of circumstances a lot better for me and my wife. Thanks! read more

Ajeine helped me with rental. Extremely professional and great customer service. Thank you.

Literally the most dysfunctional experience I've had a car-rental company. No one ever answers the office phone....lady in billing dept hung up on me because I didn't have reservation #, so she could send me a receipt. They literally have given up on providing customer service! read more

Had an amazing experience at this enterprise facility. We previously had reservations at hertz down the street and they epically messed them up leaving us needing a rent-a-car asap. I called enterprise and reserved a car within 3 minutes. When we arrived we were greeted with a warm welcome and quick efficient service. We were in and out with a car and on the road in less than 10 minutes. Thank you guys for saving the day! read more

Worst rental office ever. The place is dirty, and the interior of the car they gave me was dirty. The employees are rude and arrogant. I will never use this location anymore read more

When renting a vehicle, one would prefer to go to the closest location to where he or she lives. In my case, nope. I like to go to the facility with the Best Manager, great employees, smooth running business, clean and polite! The site manager for 10670 Alpharetta Hwy is O'Hara. He is professional, moves at a fast pace, business savvy, understanding and remembers his clientele! I got blessed to be able to work with O'Hara on a customer level at two locations that he managed! He is such an asset to any company he pair's with! read more

There policy may be that if you leave items in there car, they are not responsible. Even though I know I left expensive sunglasses and exactly where I left them. They would not return, that tells me that they have dishonest employees cleaning there vehicles after they have returned. read more

Rented a vehicle from here, initially returned with no issue. Received a claim submitted to my insurance company 3 months later that I damaged the car by placing Diesel fuel in the tank. Employee lied, saying I filled the tank up at local BP gas station and mixed up the pumps. The alleged damage was discovered 26 days after I returned the rental. Even though I have the receipts placing Unleaded gas in the vehicle within an hour of returning it, this claim is still being pushed forward. Enterprise local branch, Risk manager, customer service and damage recovery unit are giving me the run around. Be careful, it's not even a misunderstanding, it's a complete lie and there is no one to be held accountable. read more

I hate writing these reviews but in this case, I have to. They are straight up crooks! I got rear ended last May and had to get a rental car from the guy that hit me. I was told to go to Enterprise. I will write another review about how disgusting and unprofessional the place I got my car from in Marietta is later. I dropped my car off here. When I dropped it off, everything was fine. The lady went out to look at the car and came in and said she needed to show me something. She took me out to look at the hood. She claimed there was a tiny ping in the hood. I couldn't see it. And she was like yep, we need to fine you for this. I seriously looked around like I was on Candid Camera. I saw nothing. She pointed at NOTHING. She even gave me photocopied pictures of the hood THAT SHOWED NOTHING!! Then they sent me a bill for $225 for what she herself described as a tiny ping. TO THIS DAY IN JANUARY OF 2013 I am still fighting them over an imagined ping in the damned hood. Do yourself a favor, steer clear of this Enterprise, and the one in Marietta. Or all of them. Save yourself this grief!! read more

I recently made a confirmed reservation via the phone, received an email confirming. After 4 phone calls. The reservation was confirmed at 10AM, at 10:40 was still not connected to the office. I was constantly put on hold and after a few minutes on hold was disconnected. The call was to the Roswell office. I'm extremely disappointed with the level of service provided. Well finally got through at 10:45AM, guy said they would call me before being picked up. How long I asked? 10 minutes. Hmmm, 11:36 and no call. They close at noon I believe. Well no one ever called, tried calling them twice, same story, call went to hold again after a few minutes disconnected. read more

I have used this Enterprise location about 4 time int he past 10 months. Each time, it has been a pleasure. The staff has been nothing but friendly, timely, informative and professional. The online reservations are easy and quick to set up. My only complaint is that I have rented cars that weren't "cleaned"' out. So I drove off twice with other customers water bottles, floors that need to be vacuumed and/or miscellaneous debris still in the vehicle. However, both times they were extremely busy and they more than likely never had the time to clean the interior of the car. So I took one little star off for that... read more

Recently I rented a car here for a weekend trip. Great price & service. Trip went fine, dropped off car on Sunday evening. Monday I got a call from Enterprise telling me the car had damage somewhere on the lower portion of the front end. I had no reason to believe anything had happened to cause this mysterious damage. I had unfortunately declined their insurance which would have increased the rental cost by about 60%. At the time I picked it up I told their guy there was smear of white paint on the lower corner of front bumper, he blew it off so I did too. The end result is that Enterprise charged me $600 and have not communicated with me except for that initial call. Aaaaaaaaaaarrrrgh read more

I needed to rent a car while my 2001 QX4 gets serviced. I called Enterprise and they gave me a pretty decent rate on a premium. I got a jet black 2008 Maxima for $32/day which I'm pleased with. They picked me up at home when they said they would and it was quick. Johnny Pound helped me out but everybody there was professional and quick. read more

I've been renting from Enterprise for years. I travel just about every week, and I know this location very well. They are the nicest, hardest working, most professional people you'll ever meet. Evan, Kelsey, Beatrice, Nick, Miles, Andre, Al, and others...I see new faces from time to time, but the experience is always the same with every rental....pleasurable. They've always been flexible and gone out of their way to meet my needs. As long as I'm a roadwarrior, or even when I get off the road and need something for personal use, I'll continue to rent here every week like I always do. read more

Enterprise Rent-A-Car - A fine day for an adventure! - Car Rental Near Me - Roswell, Georgia

This office is unbelievably great! Every single person there works hard to make sure you're getting quality service The cars are in superb condition and the rates are fair. I have rented quite a few times from them, always the same reliable experience. read more

No stars bad people they take from the poor to put in there pocketsWhen are you gonna give my money back don't you understand you can't still my money I have to pay my bills I'm disabled the one check I get a month doesn't have extra money your are wrong making me pay for 2 days of rental and the truck was there the whole time give me my money please do the right thing here have a heart man read more

Great experience and customer service. Matt provided excellent service and worked with me to find the right vehicle. As a regular traveler/renter, this is one of the better Enterprise locations I have been to. read more

I made a pick-up reservation on-line at this location and received a confirmation email to pick me up at a car repair facility and no one showed. I called Enterprise asking where they were and they said they couldn't find the reservation, even after I provided them with the confirmation # and explained I had an email confirmation from the prior day. They mentioned a person can pick me up tomorrow, and not sure how that would help since I was already at the facility. Very disappointed and wouldn't recommend this place. read more

I find Enterprise more helpful than others, plus they really try to get you the car you want. This location is easy and there is another, just up the road. We rented a long panel van, which was just right. read more

I recently rented a mid-sized sedan from this location while my car was awaiting repairs for a recall. I was not happy about having to drive a rental car at all, but the folks at this Enterprise made the experience painless. Despite the huge volume of customers they had acquired due to the massive recall and my dealership's partnership to obtain cars, they worked with me to find a car that met my needs. The car was in decent shape and appeared to be clean, and I had no issues with it or them during the weeks it was in my possession. I would use this location again. read more

We had a wonderful experience with this rental car location. Once we dropped the car off, a delightful gentleman drove us home. His name is Abe and he was such a pleasure to meet. His personality and customer service was so genuine and he deserves a raise or a promotion! He made the whole experience fun. I would go back just to see him. read more

The woman who was "helping" me was incredibly rude and unprofessional. I don't know who peed in her cereal this morning but her attitude was not appreciated. She needs some more training or possibly therapy instead of taking out her feelings on customers. read more

The saga continues...As if things could not get any worse, I got a letter from Enterprise today. I was expecting a refund. The line item said refund, but they wound up charging me another $80. Now I have to dispute yet another charge. This place is a complete and total nightmare. This was supposed to be a free rental covered by insurance and I am already in for over $200 -- for a three day rental for a beat up, un-vacuumed Hyandai Tuscon. Be wary. Any positive reviews on this site must be fake. I've never witnessed such incompetence. Their reply to this review is pure window dressing. I emailed them everything they asked for and have gotten nothing is response. Not even an acknowledgement that they received my email. Stay tuned for more details as this saga/fiasco continues... read more

I booked through Kayak. Price was satisfactory. When I arrived there were only two kiosks out of maybe 5 working. I didn't have to wait long to get my car and the car was clean on the inside, a little spotty on the exterior. The reps were friendly and helpful. I booked Budget first, but when I heard about the long wait I canceled and went with Enterprise. Did not regret it! Ended up being cheaper and I got a better car. read more

They will accuse you of car theft! Leave harassing phone calls and place blame on you!!! I rented a Nissan Versa for 7 weeks from this location. Evan (branch manager) is rude, disrespectful & lack managing skills......Stay away................ read more

Enterprise came through for me again when my car required service. On very short notice they found a vehicle, took me to the nearby Enterprise location that had one and I was on my way within an hour. Enterprise works for me here in Roswell, in Minnesota and even in England. They are my rental vehicle source. read more

I'm a dedicated Enterprise rental car user, and was picked up from my house by Enterprise Friday morning May 11, which was Mother's Day weekend for a rental that I reserved on line two day prior. Got to the Enterprise store located at 10670 ALPHARETTA HWY ROSWELL, GA 30076-1429, and the guy who waited on me was very condescending and snappy with me. He asked for verification of my ID, drivers license, two credit cards and two utility bills and stated would be taking $250 for deposit. I noticed his attitude and asked for the manager after letting the worker know that I didn't appreciate it. Plus, the tiny vehicle he was trying to put me in wasn't what I reserved. The worker who is a white guy, says to me, "Do you want the car or not" in a snappy tone. I said, get your manager , then I walked out side to get some air after being treated Horrible. After coming back inside, the manger says to me, "I decided not to rent to you, because my employee told me you were combative with him." I said are you serious! Then the manager tells me, "if you don't leave this building I'm calling the Police." I worked in law enforcement 911 for 8yrs and knew that I did not break any laws. Then I told the manager that they had picked me up from my home and that I would need a ride home. The manger refused the give me a ride home, which left me stranded. My foot was swollen and I could barely walk, but he didn't care, and kept threatening to call the police on me. I will never rent from this location. I was able to rent a vehicle at another Enterprise location with employees who were very professional and did not ask me for several forms of ID. All I needed was drivers license, and credit card to pay. The experience between the two places was like night and day. 10670 ALPHARETTA HWY ROSWELL location has rude employees and a manger who supports their bad behavior towards the customers and lets his employees manipulate him with lies. Unprofessional! I would not treat anyone the way they treated me. Disgusted! Alene read more

The managers here were unhelpful and rude. Because I only have a debit card and not a credit card, I was unable to get a car without bringing in multiple bills in my name for the past billing cycle. When I brought in my bill, which is all-inclusive, it was deemed insufficient because I needed two. When I explained that my bills are all-inclusive, they still would not work with me. I showed them a series of my rent bills in my name for successive months. They rudely told me they couldn't trust me with a $15,000 asset based off of my one rent bill. I eventually got a friend to rent the car for me, after I was already late to my meeting. When I did get it, it smelled like smoke and was poorly taken care of. Clearly they were just sticking me with the worst car as "punishment" for being so difficult. I will never go back here again and would warn you not to do it either. They treated me so poorly that I was on the edge of tears when I finished dealing with them. Awful. Awful. Awful. read more

Staff professional in person & on the phone. Car with cloth seats given to me was smelly of smoke and had dirty stains everywhere. I asked for a new one since my asthma was acting up from the smoky smell. They asked me to call back the end of the day to see if another car will come in. Called the end of the day and was told they'd call me back in about an hour. Never rec'd a call from them. Spent all day trying to exchange a car. Kept the car for 3 days - drove with the windows down in 93+ degree temperature. Customers are not taking care of at this branch. I (the customer) was made responsible to check for a new car rather than them making things right. read more

This team is fabulous. Wow what superior customer service. Talked to Nick on the phone and he greeted me on visit. I am going to rent a couple of times in next five months. Very friendly and I was a referral from another satisfied customer. Nick represents company well. Will be back read more