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    Enterprise Rent-A-Car

    3.0 (51 reviews)
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    Updated 2 weeks ago

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    Friendly and fast service! We got a clean vehicle in a short amount of time. Will definitely use again.

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    Ajeine helped me with rental. Extremely professional and great customer service. Thank you.

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    Page 1 of 2

    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Evan, Kelsey, Beatrice, Nick, Miles, Andre, Al, and others...

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    Avis Rent A Car

    Avis Rent A Car

    2.2(33 reviews)
    0.2 mi

    Obviously, I have choices in rental car companies and I have chosen AVIS due to their better…read moreservice. We've recently moved to Sandy Springs area and since I use rental cars all the time, I tried the agency closest to me which is Dunwoody. Unfortunately, they have poor customer care and always deny car confirmed rental on the last day. With my luck, I started doing business with Roswell (Mansell Rd) agency and they have been pretty professional. The reason for this review is to appreciate Julia at Mansell Rd, Roswell, GA. She has been an asset to Avis. She tries to resolve problems, care for customer's needs, and gives a lovely human face to this agency. Every time I go there, I feel like giving them more business. Unfortunately, Julia works weekends only and don't get to see her all the time but all I can say is that Avis management has done an excellent job hiring such dedicated workers who bring care and professionalism to this location. Thank you and thank you Julia for your smiles

    Avis charged me $250 for a cleaning fee for a vehicle dropped off at Roswell, GA on 06/26/2026…read more Both myself and an Avis representative examined the car upon it's drop off, it was in good condition both interior and exterior, and the representative told me "I was all set" before I left. She even sent me an ereceipt of the correct charges of $770.41. If she had any concerns, she should have let me know before I left, but she told me it was good, and I did not observe anything which required cleaning other than general cleaning. After I left the location and returned home I received another ereceipt with an additional charge of $276.88 which was for a miscellaneous fee of $250 plus tax which brought my new total to $1047.29. This resulted in the extra charge of $276.88. I contacted the location directly and spoke to the manager RJ aka Rahil said he'll review charges and get back to me on Monday June 29th. I have yet to receive a call fro him. I contacted Avis customer care several times and they claim the charges are valid and were submitted by the location's manager RJ. They presented photos of the 3rd row seating only where the cihildren were seated showing minimum snacks that fell on the rugs. I don't believe that justifies a $250 cleaning fee. I've rented from Avis in the past and have always returned vehicles in the same condition as this and was never charged. This charge was at best mistake and at worst deceptive or fraudulent, and I will avoid Avis in the future. I vow to never rent from AVIS again and will spread the word to all family, friends, colleagues, and future renters to do the same.

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.6(28 reviews)
    2.3 mi

    My experience with Enterprise has been the worst of any company I have ever dealt with. If I could…read morechoose zero stars, I would. I am not being melodramatic. You will not be treated as a human being. You will fight an uphill battle for people to do their job right. You will be overcharged. I have never encountered a company that is not just apathetic, but malicious. I needed a car for long-term rental while my work in public service needs me in Georgia, assisting GA residents. I picked a car up from the airport, re-upped my contract each month at the local branch, and returned the car to the airport when I left. I bent over backwards to help them fix their many mistakes, even when they were repeatedly condescending. Over ten months on this trip, I've paid enterprise $15k. I'm Platinum status. At the end of it all, they snuck in a $100 drop fee on me. For bringing a car I got at the airport, back to the airport. I called the branch, they said too bad. I called enterprise customer service a dozen times over several months. Reached the highest level of escalations. They said again and again they intended to refund the drop fee. I never got a call back, always had to call them. They never refunded it. I had to dispute the drop fee to my bank. And guess what? ENTERPRISE PUT TOGETHER A MULTIPAGE REPORT TO ARGUE I OWE THE DROP FEE. Must have taken someone hours. Meanwhile, I still haven't received a single call back from anyone about any of this. I'm still trying to fight it. RUN from Enterprise, especially this branch. You will feel what it is like for a company to hate you. Their customer service has no power or desire to help you. The branch is staffed by children who likewise cannot or will not help you (Po and Maddie). Until I see some resolution I will use a different service and encourage my colleagues to do the same. EDIT: In reply to Michelle, anything short of a call from a manager and a refund is a joke and an insult. My rental agreement #7LTRL1. Call me.

    The service and staff here is by FAR the best rental agency. I visit my family often in this area…read moreand have rented from a few different agencies but no more... this is my go to place. They are quick with checking out n checking in your rental. The staff is the most amazing professional group I've ever dealt with in ANY rental car facility. I travel n use rental cars all over the USA and no one compares to this place. cars are always Ready and Clean. Service is the most friendly and efficient.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Budget Car and Truck Rental

    Budget Car and Truck Rental

    1.4(42 reviews)
    0.9 mi

    I returned a truck here that I rented from a Budget rental in Des Moines IA and the branch manager…read morewas rude. I explained my situation and he thought he was an attorney. He was telling me that even when I have a picture of the guy from IA that did not fulfilled his end of the contract I signed that it was a full tank of fuel and that I was responsible and I needed to pay for the fuel charges. He did not cared that I had a picture and he lack customer service. I called the Customer Service line, I provided the evidence or picture that showed that the truck was never filled up with fuel and I was refunded the charges that this wonderful guy processed against my will because I did not think that I should be responsible for another persons irresponsibilities. If you rent from this guy, be sure to know that he thinks that he is an attorney and he will treat you as if you are in trial. I felt bad for the field guy, he was very quite and just standing there. Even he said that I should not be charge because they did not fulfill the contract. I gave two stars because in the midst of it all, he was somewhat respectful but lacks defusing techniques.

    IF YOU READ THIS STAY FAR AWAY. They scam you and collect $50 penalty for using Peach Pass. They…read moretell you to follow instructions how to register the car for peach pass. But in actuality, the license plate is connected to them, and your registration will not override it. I confirmed this with the state of Georgia peach pass department. I approved to budget that the car was set up with peach pass in my account. I have proof of license plate photo end of peach pass account. Start an end date. I followed their instructions and their sign but they refused to give me my $50 back. This is not just one incident. I am confident at all cars have the license plate plates registered to budget and you cannot override that. Biggest scam ever.

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    Budget Car and Truck Rental
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    See couldn't wait two minutes

    Thrifty Car Rental - The face of great customer service!!!

    Thrifty Car Rental

    2.5(8 reviews)
    7.1 mi

    We had a reservation, drove 30 mins through traffic to be met by INDEPENDENT OPERATOR Warnyene…read moreMcKoy with nothing but rudeness, lack of regard, lack of respect and extreme lack of customer service. I called to get the corporate number and her whole tone was uncooth. She says no matter what she will still be in business. I hope she thrives because I love my people, but I will not support this thrifty/ dollar rental car franchise. If I could have reviewed this business with zero stars I would have. Worst rental car experience ever. To the owner: I would suggest, you are kinder, or at least understand the basics of customer service. I understand you do not care , as you told my husband.

    Love me some Ms. Warnyene McKoy!…read more I've rented from this location nearly a dozen times over the past five years and will continue to do so because of the excellent service I always get! It may be a national car rental company, but it feels like a small family business. I appreciate the little touches and extra effort that go into treating me like I'm someone special! Mine and my wife's cars are not very old (2018 & 2017), but I hate putting miles on them, so I prefer to rent when doing road trips with the family! I've appreciated the great vehicles I've been provided and the upgrades when my requested vehicle size wasn't available. My most recent vehicle rental was a Kia Forte. What a great and fun to drive car with only 1,000 miles on the odometer! Plenty big enough for me and my wife to have a romantic weekend getaway to Asheville as well as AMAZING gas mileage! That's how I justify renting cars. If the gas mileage of a rental will save me a tankful or more verses driving my own vehicle + wear and tear of my own tires & brakes... then it's worth it. That 's why I always rent smaller, fuel efficient vehicles. PLUS, I tend to stress over my vehicle getting dings and dents and I'm less likely to want to drive off the beaten path in my own vehicle. Not to mention I'm always, always conscious of mileage. Renting a car frees me from ME!!! FINAL THOUGHTS To be totally honest, I haven't written a review before now because I wanted to keep this place a secret from the masses. But Ms. Warnyene and her son deserve my highest rating for a half decade of outstanding customer satisfaction. They are by no means perfect all the time, but strive to get it as close to 100% as they can! HIGHLY RECOMMENDED! PRO TIP - If your car is not delivered to you clean, just let Ms. Warnyene know. She'll slap her son into making it right since he can tend to miss little details from time to time :-) 2018/79

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    Thrifty Car Rental - This is the card the "owner" gave my husband

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    This is the card the "owner" gave my husband

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.3(47 reviews)
    7.9 mi

    This car rental location is the absolute worst. I've rented from here 3 times hoping service would…read morechange. The service is awful, it's under staffed, the cars are old ..... and there is ALWAYS an issue. Don't rent from here... even if the location is convenient. Terrible. (This is my first review ever)

    For years I have rented from this location when it was on 92. Rarely did I have an issue with car…read moreclass availability or car quality. On average I rent 10-12 cars a year for work travel. Since they moved, it has been awful. My profile says no VWs. I can't sit comforably in the front seat. They tried to give me a Jetta. Twice now they have tried to give me cars that have been smoked in. Today the first car has been in an accident (back is all dented up), and only has 1/4 tank (my company contract with National/Enterprise says it must have a full tank). The 2nd car they tried to put me in had been smoked in, had cigarette burns in the front seat, the back was stained with puke (looked like a projectile vomit), and had trim pieces missing with exposed glue. Those were my two options. Before the move the lot was FULL of cars if there was an issue. Even during the pandemic I had no issues getting a car. Now it seems they are spending more on rent on the new location than their fleet. I reluctantly took the 1st vehicle today as it was the lesser if 2 evils (and I'm allergic to cigarettes so this one didn't smell as bad). I have documented all the accident damaged, and wiped down the filthy steering wheel and armrest. Enterprise, you need to do better.

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
    Enterprise Rent-A-Car

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    Enterprise Rent-A-Car - carrental - Updated July 2026

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