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    Hertz Rent A Car

    1.0 (1 review)
    Closed 8:00 am - 12:00 pm

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    Fonzarelli's Collision & Auto Repair - gouge in the console.

    Fonzarelli's Collision & Auto Repair

    3.7(14 reviews)
    0.0 mi

    Absolutely terrible experience with Fonzarelli's. We first contacted them on December 4th to get…read moreall four rims replaced through our warranty company. From the beginning, communication was a mess--they rarely returned our calls and we had to constantly follow up just to get basic updates. The tech we were assigned to was barely ever at the shop because he worked at multiple locations, and unfortunately, he never handed off our case to anyone else. To make things worse, he clearly didn't understand the process to complete a warranty claim, which delayed everything even further. Now it's April 10th, and we just found out they also weren't returning calls from the warranty company. That's over four months wasted with absolutely no progress, all because of disorganization and lack of professionalism. I had been putting off replacing my tires since the fall because we were waiting for them to replace the rims. Anyone knows you don't mount new tires twice if you don't have to. So now I have no new rims and my tires are bald. They dropped the ball every step of the way. Avoid Fonzarelli's at all costs

    My parents had two cars fixed there and each time they did an awesome job. AAA told me to go to…read moreMidtown Collision in Newton and it was over a month for them to even get half the parts to fix my car with no communication whatsoever. So I went to Fonzarelli's instead. They took a week to get all the parts, paint and fix my car. It literally looks brand new and like nothing ever happened to it. They even cleaned the inside. If you want your car done the right way from honest people who don't overcharge by trying to upsell crap you don't need or charge you with insane hour labor rates and do a perfect job, go to this place.

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    Fonzarelli's Collision & Auto Repair - Flopping sensor in front of rear view mirror left hanging.

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    Flopping sensor in front of rear view mirror left hanging.

    Sussex Auto Group

    Sussex Auto Group

    3.0(2 reviews)
    1.1 mi

    I found one of their vehicles through an online search. They helped me get there from Manhattan and…read morepicked me up from the closest NJ Transit station which was still 40 minutes away by car. When I got there, they answered all my questions and gave me the keys for a test drive. Afterwards, one of the sales guys drove me back to a train station much closer to NYC. On the drive, we had a great chat and he didn't push me to buy the car and I don't think even mentioned it. I went back a few days later -- this time by train + uber. I took the car to a mechanic, returned to the dealer, asked more questions, took the car for one MORE spin to check one last thing, and then decided to buy it. They held the car for me for several days on my request, ordered license plates and answered more questions. No pushing, no bull. Just a reasonable price, a car in excellent condition and a great experience.

    I made an inquiry over the weekend on a FJ Cruiser. At that time, I gave a list of expectations and…read morequestions. One of my requests was that I deal with the best salesperson there. One who is customer oriented and has won awards for customer service. I was just contacted back by an Arthur Tkachenko. Instead of greeting me respectfully and asking me to forward my questions to him to answer, he texted me the following reply: "Hi Michael, Unfortunately our best sales person went to competition for best salesperson of the year and he got second place so didn't reach any awards. if you still want to talk to him feel free to call us or email or text". Does he think this is funny? Is he not there to assist the customer with any questions and to attempt to sell a vehicle? He is not there to mock or make fun of potential customers! I cannot even believe he would send such a message back like this! I will be writing a review soon of this terrible customer interaction with Sussex Auto Group! Michael Moore

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    Sussex Auto Group
    Sussex Auto Group

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    Hertz Rent A Car - carrental - Updated August 2026

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