I took a chance on this location and am very glad I did. Reserved through Priceline. Was helped…read morepromptly by Randy. I was probably in there for 10 min. The transaction was easy and pleasant. Would recommend

DO NOT -- I REPEAT, DO NOT -- RENT FROM THE BUDGET/AVIS LOCATION ON LEE ROAD IN SHAKER HEIGHTS…read more This was hands down the worst rental experience I've ever had -- and I've rented cars all over the country. This location is a filthy, disorganized, and unprofessional disgrace to the Budget brand and should be investigated, if not outright shut down. The office smelled like a mixture of Black & Mild cigars and stale air, and the carpet and interior were coated in dust and grime. I had prepaid for my rental and was given a car that was completely saturated with the stench of cigarette smoke -- so strong that both my clothes and my daughter's clothes smelled after just one ride. These are supposed to be non-smoking vehicles, but clearly, this location doesn't enforce that policy. I called immediately to report the issue and was told to return the next day for an exchange. When I arrived, I was met by Presha, who claimed to be the manager. She told me she only had two cars available and that they were being held until 5 p.m. for other renters. If they didn't show up, I could maybe get one. If they did, I would have to drive myself to the airport to exchange the car. She refused to offer a refund, a gas credit, or any kind of apology or compensation for the inconvenience and health hazard. I asked if she could at least call the airport location to explain the situation ahead of time so I wouldn't have to wait in line and re-explain everything. Her response? That Budget employees aren't allowed to call other locations directly. That sounded suspicious , and I was right. When I finally got to the Cleveland Hopkins Airport Budget counter, I was helped by a professional and apologetic manager who immediately confirmed that Presha was not telling the truth. She explained that if Presha was truly a manager, she absolutely had the capability and authority to call another manager at a different location to assist with a customer issue. So either Presha lied outright or she is woefully unqualified for her position. Either way, it's unacceptable. To make matters worse, I am immunocompromised, so being forced to use a car that reeked of smoke is more than an inconvenience -- it's a serious health risk. Budget's complete lack of concern or accountability is outrageous. Thankfully, the airport team was everything the Shaker Heights team was not: professional, kind, and capable. But the damage was done. I will be filing a formal complaint with corporate and encouraging everyone I know to steer far away from this location. This Budget office on Lee Road in Shaker Heights is a joke -- dirty, dishonest, and completely unfit to be serving the public. DO NOT WASTE YOUR TIME, MONEY, OR ENERGY HERE. DO NOT TRUST THIS LOCATION. AND DO NOT BELIEVE A WORD PRESHA TELLS YOU. This experience has soured me completely. I will never rent from Budget or Avis again.

This Avis is a small satellite location, staffed by a single person. The single staff is…read moreresponsible for returns, rentals, and cleaning out each vehicle before a new rental, making even a small line of 3-4 an easy 30-60+ minute ordeal. Cars that are reserved are often not waiting for you upon arrival, and sometimes never arrive at all. Getting through over the phone is similarly difficult. Ive tried renting here twice. The first time I had to leave after waiting 90 minutes in line before being told my vehicle wasnt here, the second visit took a full hour to get through a 3-person line. If you're renting on an off-hour during the week, the convinient location makes returns easier than a trip to the airport, however if picking up, especially on a Sunday or the day after a holiday, skip the line and pick up at the airport - you will save yourself time and grief.

Be weary about giving your credit card information. We rented a car for a week-long vacation. The…read moreagreed upon fee was $607 with a $200 charge for possible incidentals to be put back on the card after we returned the car. The car was returned in the same condition it was in when we picked it up. Several days later, we received a receipt that the card was charged over $800, with $175 of miscellaneous fees. Eight days after the car was returned, the card was charged $55 more. I called the store and all they were able to tell me was that the $175 was a cleaning fee and he couldn't even see the $55 charge. He was not able to account for what exactly was wrong that necessitated the additional cleaning. I called corporate where I was told it was actually a $250 cleaning fee and the $55 was because we were undercharged. Never mind that the math there doesn't add up, you can't just keep adding charges to a card. I signed approval for $800. In addition to that, there are no itemized details to justify the $175 cleaning fee. Very shady business practices. I do not recommend!

First, this is our go to Rent-A-Car for visitors from out of town. We were a bit disappointed, not…read moregetting the car that we rented however, they were very accommodating in that they made sure that we were satisfied with an alternate. Isaiah and Chris were very helpful. The rental delivered and was reliable. I would recommend going to enterprise at this location.

It was a pleasant experience renting a car this morning, thanks to the service representative,…read moreChris. She is skilled, efficient, personable. She made sure I was familiar with all the operating features of the car.

helped me get the car I wanted at a good rate with no fuss. Signing the papers took but moments…read moreand it was a great experience. When you lease a car through them, you can pay with a credit card and it doesn't matter which one you use they don't charge you a fee either! The guys there are great. I can't recommend them highly enough.

Did you know there's a car with an O'Brien Leasing front plate riding around with cameras mounted…read moreon the trunk? These are private companies taking pictures of license plates for data that they sell. It's a violation of our rights, for sure. Besides that, these cameras are running on the car battery. This one was a women driving a silver (not-so-new-looking) sedan down Route 2 at 11:45 a.m. on Saturday November 26th. It's disturbing, and if nothing else, is dragging your name into it.

Had an appointment ....he never showed.Confirmed appointment via email, Texted him and he did not…read morerespond

sorry fellas about the late response. These guys are amazing and I would highly recommend them to…read moreeveryone and anyone in the state of Ohio. My son spilled milk in my car and it smelled absolutely horrible. These guys came the very next day and set up shop in front of my apartment then went to work immediately. I am already setting up to make a contract with them to continue their services. That's how good these guys are. You won't regret it it's a must have definitely signed up immediately. Thanks guys! Ron

I hate rentals. Over the past few years I have been in a rental for far too great a time. Recently…read moreI was involved in a fender bender and I required a vehicle while I was waiting for my car to come back from the shop. State Farm uses Hertz. This place is small. They are directly attached to a body shop and they seemed to only have a few vehicles for rent. Inside there are two 'stations' for customers to visit with the Hertz employees. 2014/2013 Chevy Cruze... Grey? Yeah. Grey. I personally believe that a rental shop has more duties than just handing you the keys to a car. I might not be paying for the rental... but someone is! And, If I was paying, I would be upset that they do a poor job of maintaining their vehicles. The car has bangs and bumps and bruises all over it. The employee at Hertz did not really seem to care and even mentioned how he "Wasnt worried about it". The front left wheel/tire has been damaged and vibrates at all speeds. It is also low on air and causes the car to get abysmal gas mileage. If i hadnt needed a car immediately I would have told him to take it back and gone elsewhere. I did enjoy that they picked me up in the car from the body shop.

This review is for Hertz company and not for this location. I was given half a tank of gas and…read morewhen I returned the car I had filled the full tank. When asked for credit for half the tank - they refused. Said they do not buy gas from customers. However, if the situation was the other way around they would charge an exorbitant rate for the gas. I would not rent from this company again

Dawn and Devante were absolutely wonderful to deal with. They were both extremely professional…read moreover the phone before I booked my rental. Dawn ended up being the one to do all the paperwork and details when I came in to get the car. She was great from beginning to end. Even when I noticed that the rental was at half gas tank, I went back in to tell Dawn and she said "No problem, I will update your agreement." In a world of scarce customer service, Dawn made my rental experience effortless. Thank you again and hope you two get wonderful promotions! *Please let your car detailing dept to please vacuum and clean the cars in the inside though. That was the only criticism about the car!

We rented a Tesla through Hertz Bedford. The car was in terrible condition, smelled like smoke and…read morewas dirty. The employees could not have cared less. Dawn, the manager couldn't be bothered to come to the phone. She left me on hold for over 20 minutes, never returned messages. If I could give this location less than zero stars I would. Absolute bottom of the barrel when it comes to vehicle condition and customer service. Trust me - go somewhere else.

Because of extensive hail damage in Bedford, our leased car was at the body shop (T-Jay's in…read moreBedford, OH) for far longer than expected. Our Enterprise rental ended up lasting about a month longer than our insurance would cover. Unfortunately, there was a scarcity of rental cars in the area, and our car had a bad smell, which never went away after two months, and a weak battery in the key fob, which caused us to lock ourselves out of the car on July 4 (costing $70 to get opened by a service). HOWEVER ... T-Jay's paid our rental that our insurance didn't cover (thanks T-Jay's!) AND... Enterprise promptly replaced the key fob battery for us. AND...when we returned our rental car, the branch manager asked us what they could do to make up for the smelly car, key fob problem, and the extra time we had it. I joked that they could pick up the tab, and they did!! (Thanks Bryce Bishop!) Saved us almost $200 and really made our day. Obviously I would not hesitate to use Enterprise again, as we have several times before. Thanks!

I've been to the Bedford Enterprise location four times in the last three months (all thanks to a…read morenightmare truck I purchased), and every single time the team here has been incredible. Carter G., Asap Matt B., Dan S., and Ron M. have gone above and beyond to make the process smooth, professional, and quick. They're not only efficient but also genuinely friendly and understanding--every time I walk in, they take a weight off my shoulders and leave me feeling better about the whole situation. This has honestly been the best rental experience I've ever had, and I truly appreciate the way they treat their customers. They hooked me up with a beautiful jeep to drive while my vehicle is being serviced. And a message for the manager, Promote this team ahead of peers! If you need a rental in the area, I highly recommend this location.