Zero starts if i could. I made my reservations like 3 weeks in advance. They day of my rental they said they called me. I didn't receive the call nor did they leave me a message. But I drove up there to get the car and she looked at me and said what u want and I said to pick up my car. She said that I called you and told you that we are not renting put personal use cars only insurance purpose cars only. I told her I didn't receive call or voicemail. Which I didn't. I said what am I suppose to do and she said I dont know we don't have any cars. I said now how do I get refund and she just ignored me. Hertz have lost my business and I will never recommend them to anyone. They wait until last minute to tell me I cant rent a car when they knew that in advance and said it was a corporate thing. read more

Horrible experience. Didn't have the vehicle i returned... spent 45 min in the office the morning of pickup despite "checking in" online to make it easier and the correct amount of my deposit was not returned. When I asked a customer service representative to email proof of the amount of my deposit returned, he claimed he couldn't then was condescending. And that was after sitting on hold for over half an hour to even speak to a representative. read more

To Hertz Corporate Customer Relations, I am submitting this formal complaint to address a serious problem within Hertz's reservation system -- specifically, the issue of the call center creating reservations without confirming whether the hometown rental office actually has any vehicles available. This failure is disrupting travel for customers and placing unfair pressure on the staff at the Bossier City, Louisiana location. Before addressing the core issue, I want to highlight the exceptional service I received from Tai Varner. Tai's professionalism, kindness, and attention to detail truly stood out. She took her time to explain every part of the rental process, made sure I felt completely comfortable, and provided a level of customer care that is rare to find. Tai is the kind of representative who makes a lasting impression, and she handled every situation with calm, patience, and genuine concern for the customer's experience. I also want to recognize Tasha James for her helpful and friendly service. Both young ladies work extremely well together, but Tai's leadership and the way she took charge in difficult moments especially deserve acknowledgment. Now, for the main issue: The Hertz call center continues to create "confirmed" reservations without verifying real-time inventory at the local branch. Customers believe they have a guaranteed vehicle, but the Bossier City office never receives the reservation -- and often has no cars to offer. This system failure impacts holiday travelers, business travelers, and everyday renters: * Holiday travelers arrive expecting a guaranteed car for family trips, events, or flights, only to learn there is no vehicle because corporate never communicated the reservation. * Business travelers with meetings, deadlines, medical appointments, or essential tasks are suddenly left without transportation. * Everyday customers handling emergencies or personal responsibilities experience unnecessary stress when the car they were promised simply does not exist. I experienced this issue myself, and while at the office, I watched another customer face the same situation. The call center confirmed their reservation, but it never appeared in the local system. This left Tai and Tasha doing everything they could -- calming customers, explaining the situation, and trying to find solutions -- despite having no inventory and no support from Corporate to work with. This is unfair to customers, and it is unfair to employees who are doing an outstanding job with deeply flawed Corporate systems. Hertz Corporate must fix this immediately. The call center cannot continue booking vehicles without checking availability. This ongoing failure is: * Damaging customer trust * Disrupting holiday travel * Hurting business travel * Causing financial losses * Harming Hertz's reputation * And placing an unreasonable burden on loyal employees like Tai and Tasha The Bossier City staff -- especially Tai Varner, with strong support from Tasha James -- go above and beyond to support customers. They handle situations with patience and professionalism that Corporate systems do not give them the tools to manage. I respectfully request that Hertz Corporate investigate and correct this communication issue as soon as possible. Customers deserve reliable reservations, and employees deserve systems that support their hard work. Thank you for your attention to this matter. read more

Despite having a confirmed reservation, I was informed an hour past my pick-up time that there was no vehicle for me. The agent on the phone confirmed that a text was NOT sent to me, and I was in no way notified or otherwise contacted. I was told the manager would contact me, and Johnericka (not sure of spelling) did. She stated she would be following up with another location to find a vehicle in light of my reservation. She never did. I am now unable to find a vehicle for my work trip, despite having had a reservation from multiple days ago. read more

Everything was terrible. From no one answering the phone after my reservation was canceled 1 hour before pick up, I drove there door locked and guy sleeping at his desk. I woke him up open the door to tell me the is not a car for me. The I NEED to cancel my reservation. Like it was my fault. No help at all. read more

NO STARS- This place is a SH*T SHOW and the customer service at this location is even worse. I have a whole recording of what transpired yesterday. The worker , who was a young girl with a bad attitude, had her kids running all over the office. I had spoken up about something and she called the cops. The cops laughed at her and even followed me out of the parking lot to tell me that the girl working wanted me banned! haha! I said, I will ban myself from there. STAY AWAY FROM THIS RENTAL PLACE AT ALL COSTS. THERE IS AN ENTERPRISE RENTAL A MILE AWAY ON BENTON ROAD AND THEY ARE BETTER, CHEAPER AND WAYYYY NICER read more

Just terrible service. National and local need to do better when it comes to customer service. Whenever my family and I try to rent a car from here, there's always an issue. "We don't have any cars available." "National overbooked us." "You're not getting a car today." If you guys know that you're overbooking & don't have any vehicles available, call your customers and let them know before their appointment. Let people have the option to change their plans. read more

BEWARE. Made a reservation. Day before got a text saying they had no cars. Phoned and was advised that there was no problem they would have a car for our reservation the next day. Arrived (two of us) at our assigned time to pick up car only to be told they had no vehicle. no apology no solution. perhaps the worst thing was three days later we checked our credit card statement and they charged $44.44 for a "no show" to pick up, despite two of us physically attending location only to be sent away. 40 minutes on phone and Hertz will return our money in 5-7 business days. DO NOT RENT FROM HERTZ BUT ESPECIALLY BOSSIER CITY HERTZ. read more

Had a reservation and it was prepaid. My flight arrived early and was told my car wasn't ready. I sat at the airport for 2 hours and then was told they didn't have enough vehicles and there were 7 people before me. Even though I've had this reservation for over a month. And I prepaid. Now I'm waiting for a refund and have no car. Also the staff was unfriendly and unhelpful. If I could give a negative star I would. read more

Received text mid day Saturday that my prepaid rental for Monday can't be supported. By the way, they are closed Saturdays so no way to check/ resolve until Monday morning. No swaps or substitutions offered and this is the second time at this location. Pathetic and unreliable. Do not rent from here if you need a vehicle. I've gone to another company and Hertz has permanently lost a gold member. See ya! read more

Literally no customer service. All automated with no way to ask questions and speak to a human. Whoever manages this and thinks it's ok should probably never work again. Get and stay on unemployment so people aren't affected by your stupidity. read more

I don't understand why this company is still in business. I am traveling yo Shreveport, LA on business and I make my reservations through the Government app, DTS. I chose Hertz as the rental agency. When I arrived, the damn booth was closed!!! I, and two others who had reservations, were left without cars. I called both the local number and the national number, figuring a corporation who rents vehicles at airports wouldn't be stupid enough to screw over their customers with reservations, all I received was an answering machine message saying they were closed. I will NEVER rent from this lousy company again and will do everything I can to have them banned from the Government travel reservation system. read more

This location refuses to honor corporate policy. I had a reservation made over 24 hrs prior to my arrival that they would not honor. I was offered an upgrade for an additional $125. I asked the rep to call the manager who would only reduce the fee $25. After leaving the location minus my vehicle I read thru the confirmation emailI originally got and saw I was supposed to get an upgrade at my original cost and called corporate customer service since this location was closed for the day. Corporate agreed I should have gotten another vehicle with no additional cost but since they were closed would only offer me a vehicle from another location for an additional $600. I think from now on I use Enterprise. read more

Have had a loaner rental through State Farm for over 10 days now Called to change the rental period as the repair is delayed Prompt pick up and change in rental period read more

The male service rep is incredibly rude and has no customer service skills at all!!! He indicated he was the manager. I have never inquired service this bad in my life. I will never use Hertz and I hope others steer clear of this location. They lost a 1000 bucks of business due to the terrible service. read more

Hertz in Bossier. Very poor customer service and extra charges after returning car. The car I received brakes were terrible. The break pads were grinding into the rotors. This will be the last time I rent from here. I'm a loyal customer to Hertz and have been renting for years from them. That was the last draw. I used to rent from the location off of Youree in Shreveport but the Asian guy there was so rude and racist he would always deny me renting a car. Then I would go to the bossier location and was able to rent. This Asian guy wanted to be rude and act as if he didn't like black people the way he handled other black people. Hertz has truly fallen off. From rude to racist reps read more

Wife rented car their last Friday .Due to discomfort we decide to exchange vehicles before hitting the road. In the process of switching cars over 400.00 of personal electronic equipment disappear including a late model iPod touch .The course of events has left both my wife and I very suspicious of the immediate staff that assisted us during the exchange . Upon trying to contact upper management to further investigate and discuss this situation no calls have been returned. read more

I don't even want to rate this place at all. It is a ZERO! First off, the place stinks like somebody smoked or something. Secondly, the lady in the counter (the only one working on Nov 15 at 0900) is so very RUDE. I reserved a car and she said she tried to call me the day before, called one time and left a voicemail expecting that customers will receive a one-time call/voicemail. There are no cars available and when I ask for options she just say "there are no cars". She wants me to actually say to cancel it. The worst part is she told me to step out (in the freezing cold) while I try to call for an alternative. (BTW, somebody just dropped off a car before me, so I don't know how there is not a single car). Just be nice next time, girl. I do not need rudeness in my life. It was double the frustration! She would not give me her name but she's the only one working that day. Gosh, that one star should not even be there. .. read more

The worst customer service! Waited 2 hours to get our reserved car. Then find out the next morning at 6 am that the fuel gauge doesn't work. Tried calling every number no one would answer. Drove to the airport location and the counter representative basically tried to refuse to help us. He told us we could call another location on our own to find a car! I would not recommend Hertz to anyone in need of a rental car! read more

The on site staff is friendly but I can't say the same for management. I rented a car in Dallas for a round trip and had the opportunity to ride back to Dallas with family members (my only reason for being in the area). The cost to return the car in Bossier City instead of Dallas was more than double the initial cost. When I requested management for any kind of adjustment he refused. "That's Hertz policy" Heartless and cowardly. Rent from ANYONE else!!! read more

They were extremely busy but managed to get me situated pretty quickly.advise to make a reservation

First, there was not a car available when I arrived, so I had to wait for almost an hour. Then I get the car and it is small, loud, uncomfortable, and they stated they did not have a replacement available. Lastly, now the tire light is on and they still do not have a replacement car of any size available, all while charging my insurance company 25.99 a day for this horrible car. Don't do it. Go to Enterprise. read more

I will never ever rent from this Hertz again. On 2 different occasions I booked in advance with these people for a business trip and both times I wasn't notified until I got to their location that they did not have a vehicle for me. I even called the Hertz at the Airport and the Representative was really rude there, after I explained to her what the location on Airline did to me she basically told me "It's not here fault that the Manager of that location over booked and that if I didn't already have a reservation at her location there was nothing she could do." So I ended up not being able to go out of town for work because all of the other rental car places were all sold out of cars. read more