My car broke down in the evening of Friday December 25. Had it towed to the mechanic and visited…read morethe MacPherson location next day. They were able to find me a car and let me use it until my car is fixed even though that wasn't known because the mechanic was closed until January 2nd. My contact was Tessa who was very professional and helpful, all of it with a smile on her face. All other personnel was also shared their help and smiles. This was not only professional approach but also uplifting help for not only a a client but for a person facing a challenge. This is how you build trust and reputation. THANK YOU and BRAVO Tessa and Team!!!

Horrible service. Rented a car through Expedia and paid in…read morefull 5 months before my trip. I arranged to pick the car up on 12pm on a Saturday. Expedia didn't tell me that this place closes at 12pm on Saturdays. I printed out the email and read it carefully before the trip but the closing time wasn't mentioned. Enterprise must have all my info but didn't email or text me to let me know that they close at noon. Got there at 12:15pm and the staff refused to give me the car I reserved citing that I was late and they already closed. If either Expedia or Enterprise had warned me about the 12pm closing time, I would've chosen a different rental location or company. My whole trip depended on having a rental car and that's why I made a reservation 5 month before. Arrgh.

I had a very good experience renting a 2022 Toyota RAV 4 (standard size SUV) from Enterprise's…read moreBridgeport location this past weekend. I used it to drive a group of girls for a Bachelorette party to and from Whistler. I had scheduled the pickup for Friday at 8am and the drop off for Monday at 8am. I showed up 30 mins early for pickup and was greeted by the staff, who informed me that my vehicle would be ready soon. Then I watched as they vacuumed and sanitized the entire inside of the vehicle. And they washed the outside as well. I did online check-in 2 days in advance so the entire process was very quick and efficient. They explained all the rental details to me and had me do a walk around of the vehicle to check for any damages. I had a few questions about some of the controls inside the vehicle, so they helped answer those questions for me as well. All the staff I spoke to were super friendly and helpful. The vehicle was super clean and in good condition. It drove nicely. I had zero issues on the road. I showed up a few minutes early to return the vehicle and they were already ready for me. The return was even faster than the check-in. Renting a vehicle is not cheap. But the fact that I received such great service from these folks means that the next time I need to rent a car, I will definitely be coming back to them for sure. Thank you Enterprise Bridgeport for your outstanding customer service!

ICBC customers Beware! Enterprise called my after being notified by either ICBC or the autobody…read morerepair shop about an rental/courtesy car. My car is a 2022 Acura RDX which is classified as a luxury compact, and they promised me a comparable compact about a day or 2 before I picked up the vehicle. When I arrived they said the compact was gone and gave me a Mazda Cx-3, which is a sub-compact and very small. I called to complain later in the week and was asked to call again on Monday. They promised me a Kia Seltos for me to pick up. The Seltos was also rented out when I arrived 2 hrs later and I ended up with a sh*tty Mitsubishi Eclipse. 3 issues I) not happy they promised me a vehicle and then discovering it's gone when I arrive 2) My vehicle is a luxury SUV, and the 4 vehicles that I was offered and / or drove were not in this vehicle class 3) trying to pass off the 1st car (Mazda CX 3) as a substitute for my vehicle This company is as sleazy as they come as they treat ICBC customers as a low priority. The worst thing is they will charge ICBC for compact but give me a sub-compact as a loaner just so they can save money. End result is they rip-off ICBC and me the customer! Stay away if you can or be on the look out for this company trying to save money at your expense!!

My name is Sara A. Scottsdale, AZ…read more Dee-jay (DJ) made all the difference for me from start to finish. 9/12 checkout and 9/18 brought car back. Such a gentleman, gave me the best luxury car, it was clean. He was nice on the phone when I called ahead, asking him to have it ready. He also permitted me to use the restroom each of my two visits, and was just wonderful to me as a solo traveler. I wish all service reps were like DJ; I feel like he's a friend and each time I come to Vancouver BC from now on, I will only go to see DJ at this: 970 SW Marine location. Well done DJ. Thank you for being a professional and for making it easy.

I rent here on a consistent basis and their customer service is top notch. I highly recommend this…read morebranch.

Ariel was fantastic!!! His customer service was excellent…read more He was extremely helpful, informative and accommodating with my car rental pick up process and drop off. The vehicle I received was perfect for me. When I dropped off my car, he was kind enough to assist me with my luggage when my ride arrived. I will definitely be using enterprise for a long time to come. Ariel is an asset to your company!!!

I experienced the most horrendous customer service in PENTICTON, BC ... I reserved a SPECIFIC…read morevehicle over a month in advance and was even confirmed by agent the might before..I had to walk, take a bus an hour and walk again only to be told my vehicle was mot available. I was forced to take an inferior one or be stranded and not go to my DAD'S 90TH birthday and family reunion! I made it but not without a delay, a sore back from the " monster truck" and many other problems this caused me. The whole time, enterprise never offered a viable solution to a simple issue!

I love this place. Rana, the owner, is a young and energetic guy. They have good inventory. Good…read morecustomer service, and always helpful. I always take their cars now whenever I need a rental one. Give them a try.

If you read the reviews for other Jim Pattison locations, the salespeople are similar (or at least…read morethe one I talked to was, anyway). This was an extremely shady experience, even relative to the low expectations I have when talking to used car salespeople. We started off on a shady foot when I asked for the carfax report they claim to provide on all cars and they texted me the photo of a printout of an incomplete carfax report that was over a year old (the status of the report was "pending", if the report is complete the status will read "complete"). They salesman explained that the report was up to date because they'd had the car on the lot for a year and it hadn't been driven. That didn't explain why they wouldn't give me a complete report and, when I asked for an up to date and complete report, they told me they'd give me one when I bought the car and took delivery of it, which would defeat the purpose of looking at the carfax report before buying. It's also curious that they told me that the car had sat on the lot for a year without being driven because the car had 6000 km put on it since they bought the car and had it inspected at the dealership. If they'd told me that they were using it as a dealership loaner or one of the salesman was driving it, I wouldn't have objected to that, but saying that the car wasn't driven when you put 6000 km on it is a bald faced lie. 30 seconds into talking to a salesman, we have one obvious lie and multiple shady things (incomplete carfax report, unwillingness to run another one until after you buy the car). I won't bore you with what transpired during the rest of the discussion, but it was more of the same. Detectable lies mixed in with statements that would seem suspicious even when not surrounded by lies.

I had an excellent time buying a car from here (April 2025) The staff were all immensely helpful in…read moregetting everything setup for an easy and stress free experience. Ebi ,our sales rep, was very considerate as well, answering any questions we had. I would definitely recommended them for anyone interested in a new vehicle