We made a reservation several weeks ago at this location to drive to Michigan to attend my nieces graduation. We received a voicemail less than 24 hours before pickup advising us they did not have a car available. We called them back and were offered Zero alternatives. We are left scrambling to find a vehicle. WARNING IF YOU HAVE SOMETHING IMPORTANT COMING UP DO NOT BOOK THRU HERTZ OF CLARKSVILLE. THEY DO NOT CARE ABOUT YOU OR YOUR NEEDS. read more

DO NOT RENT CAR FROM HERTZ IN SAN JUAN. We reserved a car prior to trip for 527.00 for the week. Upon or arrival they stated "your reservation was cancelled. But don't worry we have a car for you." 20 mins later they brought a car up and took a video of the car prior to leaving lot. There was a crack in windshield that we noticed upon leaving the lot. After turning in car and returning home from trip we received two additional charges for 750. And 1044. The company refuses to provide the pre rental video and continues to charge are credit card. Beware read more

Our car was unreliable, barely started, and the engine light came on. Offered no refund. Did offer a $40 credit for next time.

The customer service representative Mychal had such a poor attitude and the worse customer service ever. He did not even rise from his seat, when I entered the business. Even if I could get a rate of $5 a day for a luxury vehicle, I would sooner pay $500 a day at another rental car agency. Only patronize this location, if you don't mind potentially being patronized by the agent Mychal. He must live a miserable existence. read more

I specifically asked him twice on two different phone calls if I can use a debit card for the closet instead of a credit card and both times they said yes, took my payment for the reservation and when I got there found out cannot use a debit card for the deposit. I wasted $75 an Uber rides. They didn't care one bit!! read more

My insurance called them to set up a rental car after I was rear ended. They lied and said they called and left a message (which I never received) and they have no cars for me...and my car is in the shop. Terrible customer service and lying to cover up. read more

I have been using Enterprise Rental for over 10 years but my wife shopped prices and found Hertz Car Rental was considerably cheaper so we went with Hertz. When we made our online reservations we put down our return at 5:00 pm. We filled tthe tank back to the level we left with and I have pictures tto prove it. I get my receipt today and I was charge $64.95 for gas and a late return charge. No and double no to both charges. In 10 years with Enterprise I've never had extra charges!!! Never again willl I use Hertz! Sorry Hertz but I rent a car on average of two weeks a month. read more

I really appreciated the experience with the local Hertz in Clarksville, IN. It is much more convenient than going to the airport. We got there to pick up our reserved car and there were no cars available of that type. We were upgraded to the next level at no additional charge. This is likely standard procedure but it was much appreciated. Will be using this local Hertz again in October. read more

We were leaving the next day for Spring Break and reserved a minivan for our trip to Florida for $550 for the week. We were going to scheduled to pick it up the night before. Unfortunately we arrived 15 minutes late and the office was closed. Okay my mistake. I called the reservation desk to explain what happened a let them know we still wanted the van and would pick it up the car the next morning. The customer service representative proceeded to tell me that the cost was now triple-$1500 because I was changing the dates. I explained that I didn't want to change the dates, only the pick up time. After pleading my case to one manager and getting no where, I asked to speak with their superior. Of course they were unavailable and never called me back. STAY AWAY FROM HERTZ CAR RENTAL!!! I felt my request was reasonable. Just remember customer service is not in their vocabulary. read more

I had a bad experience with Hertz. They overcharged me and would not correct the issue. I would use another rental car company.

Beware of this place! I was involved in a car accident and State Farm sent me here for a rental. I was never told that you had to return the car with a full tank of gas and that it would be $9.99 a gallon if you don't. I have never rented a car and wasn't aware of this. If I had known it wouldn't have been a problem at all to fill it up. They charged $105 to my card for a half tank of gas! When I called to see what the charge was for the manager was very rude and obviously does not care about customer service! I will never rent from this place! Who charges $9.99 a gallon for gas? read more

I was in an accident and had to have my car repaired. I chose Hertz because the insurance company only covered so much per day and they were the better priced at the time. I normally go with Enterprise for rentals since I have been using them for years and am comfortable with them. Hertz was friendly and efficient. They met me at the collision center filled out the paperwork there and sent me on my way. When I picked my car up today they had me just leave the car at the collision center and they would pick it up. It was a very convenient way to handle the situation. My only concern is that we didn't walk around the car together the rep did it before coming inside and the paperwork reflects damage to the passenger door. There was no damage to the passenger door on the car as I did walk around it myself when I left. There was a big gouge out of the drivers door though. Here is hoping they don't think I did it and charge me! Would highly recommend Hertz to anyone looking for a friendly company and an affordable rental car. The car was nice, a 2015 Toyota Camry, smelled good and was clean. read more

Worst experience of my life I'm 52 yrs old I've rented cars many times in my life I would never recommend them nor rent from them again. 1st of all I booked/reserved a car online using my AAA app. I'll be contacting customer service with triple A as well,. They need to know what a mess they are promoting in this company. They lack of customer service and lack of employees didn't help the situation, but the BLATEN LACK OF DISRESPECT was unforgivable. My car a reserved for 9am when I called to let them know I was on my way I was informed there was NO CAR available for me. I was told she would make a few calls to see if a sister location had something and get back to me in 5 or 10 mins. OK in reality I knew it would be longer than 10 mins so waited 30. Nothing.... 35 I called I was put on hold she never got back to me 10 am I called I told her I was still waiting she was supposed to call me back I was put on hold again. I call corporate because now my patience is running out. They didn't really help with my CURRENT issue. So I call again I'm put on hold again enough is enough I'm heading there on hold the entire way. I walk in still holding my phone as it's on hold inside. She says I'll be right with you and asks if I'm returning a car. I said No! I've been waiting on you since 9 am to get me a car it's going on noon! There's 3 customers waiting they close at noon which is why I'm ALMOST 100 % sure I was getting the run around and left on hold she was hoping she'd be closed before I showed up! So I held my phone up and said guess I'll hang up now since I'm here. Then I asked if she was the only one working? She said yes. I stood aside waiting for her to finish with the customer at the counter she went for his keys walked out with him pulled his car too the front. While she was doing this I asked the couple if they also had a reservation they said yes at 11:am I said well as you heard when I came in I've been getting the run around since 9 am. I stood at the counter waiting for her to come in, when she did she had THE NERVE to look past me at the couple sitting and asked if they were ready... I said ummm NO I'll be going next! I've been waiting on you since 9 am when my reservation was set for there's was at 11. So you need to take care of me 1st . She died the paper work for didn't give me a total I had to ask for it and she still didn't tell me her smart Alec response was it's whatever you booked it for. I said after all this I don't remember exactly she seemed BOTHERED she had to tell me then AFTER she ran my credit card she told me about the EXTRA 200$ deposit. Duh that was why I asked for a TOTAL! SO NEXT... she says key me see if I can go find you some keys... Comes back doesn't say a word to me finishes the paperwork hands it to me hands me the keys looks okay me and says next. Didn't go out the door with me like the previous customer... Didn't bring my car to the front... Just said next! I said well where is it? what is it? It's a Ford something or other ... Didn't even tell me what color of a car to look for... I LITERALLY had to walk around outside honking the key fob to find out what I had rented! Yea so HERTZ Rent a Car... ummm NO! At least the branch in Clarksville Indiana anything is better just rent a u-haul it's cheaper and ya don't get treated like crap! read more

Hertz in Clarksville, IN charged me $663 for a one week rental. I brought the car back with dog hair in it which I told them before I rented it that I would be taking my dog. I was told at that time there may be an additional charge to clean the car. I attempted to vacuum it out before I returned but there was some dog hair still in it. My weekly rental price for the vehicle was $290. Hertz charged me a whopping $350 to "detail" the vehicle. When I asked for detailed bill I saw that included in that "detail" was a wash & wax. When I questioned this, the front desk lady sweetly says, its included. There is NOWHERE in my area where it costs $350 to detail a relatively clean vehicle. This place is HORRIBLE, HORRIBLE, HORRIBLE. They had no problem with this scenario at all and only pointed me to their terms which were "we will charge you what we are charged". I say to Hertz Corporate, check out the place they claim they are taking vehicles to get that overly priced detail. You lost a customer which I'm quite sure doesn't faze Hertz in the least. There is an Enterprise right down the road - that's where I will be going in the future. read more

I love dealing with the Clarksville, IN Hertz employee's. They are always friendly, courteous and very accomidating. Their location is so much more convient than the airport. A special thank you to Garret, who always does everything he can to make sure we are happy with our experience at Hertz. He even goes above and beyond to give us our color preference, Red... read more

Rented a car for the long weekend. Convenient pick up, good service, nice car and convenient drop off. I will use them again

Had an accident approx. 300+ miles away from home on vacation. Our car was taken by wrecker to the collision company who was going to fix our car. We rode in the wrecker. our ins co made arrangements with hertz to pick us up at the collision co. We drove their car back home the next day. We were told how many days the ins co had approved us for. The collision co had kept in contact with us and due to the extent of the repairs and getting the parts in, we ended up going over the allowed time. The manager at the car company had told us that she had contacted hertz and told them that we were not to be billed due to the situation of going over the time because of delay in parts. That they would be taking care of it. They were to bill them. When we took the car back we left it at the collision place picked up our car and signed off on our paper work. The manager told us to make sure that hertz did not bill us because she had talked to them and they were to bill them. Well when we got home sure enough the dollar amount that they were to have billed the collision co. was taken out of our checking acct. When I called Hertz they said they had no notes of speaking with anyone else. So I called the Manager from collision co, she was furious. She called them again. I waited another couple of weeks and still no change on my account. So I called Hertz again. I got the same answer. So I told them to just email me a copy. I faxed it to the manager who in return called them back and gave them a piece of her mind. They told her that the acct was closed it was now between she and I. Pretty poor business. They also had that we had returned the vehicle to a town that we hadn't even been in. read more