I am a regular user of Hertz good membership and this is the location that I use for my pick up and drop offs. There is always one to two staff available at all times, they answer the phones promptly, and assist me with questions efficiently. I have a zero wait time when it comes to getting my car and I'm in and out with no issues. Great team effort at this Hertz! read more

Picked up a minivan for a trip. There was one worker there and a few people waiting. He was nice, but we did have to wait about 40 minutes to get our van and out the door. :/ The shop looks messy and uninviting. When I made the reservation on phone, they told me it was tax exempt (for my church), but when I arrived, they told me they didn't have that on file. Not necessarily this shop's fault, but the corporate system. That type of service is frustrating. read more

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Worst service ever! We called this location because montgomeryville was out of cars. We spoke to a rep named TJ who advised us to come after 12 because he had some cars coming in. We drive 25 min to get here and there is a sign on the door saying "We are currently assisting another valued customer, we will return shortly". Obviously this place is understaffed. Hertz is right. read more

Hertz Rent A Car - Outta Luck..meh - Car Rental Near Me - Conshohocken, Pennsylvania

I've rented from this place at least 50x in the last couple of years. I never had an issue until recently when I rented a 4 door that wasn't in that great of condition. It was given to me with half a tank of gas. When I returned it 7 days later I returned it with half a tank. They proceeded to charge me for a fill up. After hours on the phone with customer service I was asked to submit the rental assessment, that I had signed, that clearly says the car had half a tank at time of pickup to contest the overcharge. They denied the overcharge stating that I had no proof. It came down to the onsite rep putting the gas amount incorrectly in their system. Yet I get to pay for his mistake. I won't be renting from them again. read more

Worst service ever, definitely will not recommend anyone to these guys. One of the reps named ahnyae, (if that's her real name) super rude and unprofessional. Ever better, she gave me a non working number to call for my problem. Like seriously!!!!? read more

We had a couple of out-of-state weddings to go to, and decided to rent a car so as not to put all the miles on our own car. First time, tail light was out and we had to wait an extra 1.5 hours to get a replacement. Communication was horrible, but manager was nice enough to upgrade us and was very apologetic. Luckily we were going a day early, otherwise most definitely would have missed the ceremony. Second time was smooth. HOWEVER, we just noticed errant charges on our bank statement, and apparently we were charged tolls on both trips via PlatePass. Hertz partners with PlatePass, which is like Ezpass. Nowhere during the course of booking the rental online, picking up the car, or signing the rental documentation were we made aware that there was a PlatePass in the car, or what it even was. We had our own Ezpass in the car for tolls, and subsequently were charged for this PlatePass thing as well, which we NEVER AGREED TO. Calling customer service was completely useless, as they told us that PlatePass details are on page 4 of the rental agreement (which we didn't receive until after signing anyway!!), and to go online to PlatePass's website to get a contact phone number. How does customer service not even have the phone number for a partner company?!?! Hertz claimed to be unable to do anything about the credit card charges and dumped it on us to fix this mistake that they caused. We will not be using Hertz again, and highly recommend that no one else does either. read more

Excellent customer service provided by one hard working and customer satisfaction oriented employee, Gianna. She was prompt and timely at picking us up on our scheduled pickup. Called us an hour before to confirm and had all the paperwork ready. Although working alone, she managed her time well and stayed organized managing several customers at once. Others at the location shared similar thoughts. Highly recommended this place, quick in and out and they even pick you up within 10 min of this location. read more

I wish there was a way to give a negative Star rating. This place is awful. I made a reservation online and needed to call the location to arrange for pick up. I called several times to be told "I'm busy right now call me back in five to ten minutes." No "I'm sorry." I called back several times until I got frustrated and said "how about this, take my phone number and call me back when you have time." Of course, no one called back. I finally called again and said listen I've been calling back over and over again. I need to arrange for a pick up to rent the car. The man refused to pick me up, saying I was too far. The website stated this was the closest Hertz and I would be picked up. Needles to say, I canceled the reservation. I booked with Enterprise, which was more expensive but provided first class service. Hertz, unfortunatley provided NO CLASS SERVICE. Don't waste your money here. read more

Poorest Service imaginable. I am a 5-Star Hertz member. I rent cars globally. I will never EVER use this branch again!!

My insurance company recommended I use Hertz so I gave them a try-what a HUGE MISTAKE! So I made arrangements to pick up a car but at the time we were going to get it they called to say "sorry, we don't have any cars" WHAT?? A rental car place with no cars, ok??? So next day they tell me they got me a car and I said ok my kids will be in to get it later today and they tell me they can't hold it so they rented it out. This place is a complete joke!! Enterprise has my business!!! Guess this is why Hertz is hurting....adios lame company! read more

small location, and i was skeptical going into it from previous reviews. But i had a great all around experience. This was my first time ever even renting a car. I never spent more than 10 min there and the lady who helped me was super friendly and got me out on the road to work in no time. read more

0 Stars. These people are flat out incompetent. I specifically told the worker that I didn't want any type of insurance, as I know my car insurance provides its own insurance for rental cars. As I'm checking out my car, a lady comes in screaming and cursing at the workers (which I felt bad about at the time), and the man who was taking care of me continued to ask questions and carry on like nothing was happening. I couldn't hear anything he was saying, but he carried on as I asked "what" over 10 times. He charged me for the damage waiver, which ended up being $300. I was also then charged $117 for "Premium Roadside Services", which I never used? My bill came out to almost $500 of "extra service charges" that they said were optional and I supposedly agreed to. I called Hertz customer service to get a refund and the first guy told me he was giving me a refund and my total would then be $105. I was still charged the almost $500 bill, so I called again and they apparently had ZERO record of my conversation with the first Hertz customer service guy. The second person was only able to offer me a refund to make my bill total $180. Still waiting for the Supervisor to call me back. I would avoid this Hertz at ALL costs. Not worth the extra money and headache. read more

This Hertz location is the absolute worst. Perhaps the prior reviewer got a rare gem of an employee, but I have had nothing but poor experiences. The latest episode occurred when I received a car that was not clean and without a full tank of gas for a one way rental to New Hampshire. When I noted the 1/4 full tank, the agent said that I could return the tank at the same level without incurring any expense. This turned out to be incorrect due to the fact that no one noted the fuel level at the time of rental in the Hertz computer system. As a result, I was charged $74 for fuel! When I called the Hertz 800# they could offer me no assistance since there was nothing noted in the system. I then called THIS location, the place I picked up the car, the place where the agent made the mistake, and they said they would provide me with a credit for a future rental that would be the amount of the gas charge, and an additional $50. There was no time limitation set at the time this promise was made, however when I went to the office to claim this reimbursement and make a new reservation, the new manager refused. Once again, because there was nothing noted in the system about the fuel mistake, he could not offer me anything! Are you serious Hertz! Not only did he refuse, he first made me wait 15 minutes outside when I initially pulled up to the storefront - he and the only other employee were leaving the location for some reason at 10:15am. This office is a joke, it is filthy, and I am frankly tired of crappy service from Hertz! read more

Terrible service. Never rent from this company or location IMO. I rent all the time for travel. I needed a car quickly and due to a flat tire. Rented a car from here and told the Manager ! ,, I just wanted the cheapest scenario possible. No extras. Cheap & small fine for this trip to NJ. They scammed me and added charges by charging me insurance approx ($25 a day) and added some EZ pass (but never told me) I paid for all the tolls the up and back. Then received (2 x $12.50) charges after I return car. WORST PART. I talk to a manager there. Said I would get a refund in the extra money they tried to scam me. 2-3 months it would take for a refund. lol? BS, but ok so I waited. Still nothing and I call and they have no info for me or about my return. I get understandable upset now at their continuous scam and they give me attitude. This is the old, let's make our customers wait so a % will forget about our scam and we don't have to pay back. I am waiting for their manager to call me back now and resolve this or I am never renting here again due to their SCAM read more

NEVER. AGAIN. I would not have rented here if I had a choice. My car got rear ended and this is the shop the insurance company gave me. Workers are unprofessional and morons. I was helped by a guy who was supposedly the branch manager, seriously? He told me I had to buy liability for the car while I rented it and charged me for the entire week. I brought the car back 3 days later saying I do not want the liability, it is an obscene amount of money, the woman I talked to said if I brought it back that day I would not get charged for that day. When I brought it back so they could inspect it and take off the amount I was paying for it, the guy told me I would be charged for today. Not what the woman I talked to told me. Then he also said that I would not get difference refunded to me until I returned the car. The next incident was went the body shop was taking way to long to repair my car they called me and said that I have to return it or I will be paying for it out of pocket and the insurance company only covers it for a certain amount of time. She went on to tell me that I owe money for the car for the days after my "contract" was up plus the liability for the car!!! I canceled this liability and when I told her that she said " well... this is what your contract says...". I was so FURIOUS! I eventually got things straightened out with the insurance company who told me they will be paying for it. WOST PLACE EVER. The workers are morons who do not know what they are doing and cannot communicate well. One of them tells me one thing and the other one tells me another thing. DO NOT RENT HERE if you were in an accident and actually have a choice of places to rent from. The woman I talked to when I first called told me that they would only give me a ride to get the car if I lived within 10 miles and she had a tone with me that told me she was not happy that I asked and they had to call Lyft to come pick me up. Are you kidding me? You are a rental car company! Enterprise never said anything to me about having a mileage limit and they drove me themselves to pick up and drop off my car without a word when I rented from them. That is what you are suppose to do. If you ever have to rent somewhere, I would suggest Enterprise because at least they care about their customer service! read more

I was told to call Hertz by my insurance company when I needed a car during auto repair. 1st I was told my rental wasn't approved to get a car until almost 3 weeks from the day I called- I called my insurance company to be told the rental place had my authorization for over a week already and they were just waiting for my repair to be set up- I called the rental place back to be told to call the next morning when the local office opened (a Saturday) I called Saturday and I requested to set up a car pick up at the auto repair shop at 7:30 Monday morning I was told to call back Monday morning- Huh? How do I make plans if I can't call until after the pick up time I needed. Will not even try the company again read more