My reservation was supposed to be $209.57, but I was charged 243.56. Adam, the branch manager,…read moreagreed the contract was incorrect, shook my hand, and promised to fix it and give me an additional refund for the inconvenience. He fixed part of the issue but never followed through on the extra refund he promised. Mistakes happen, but not keeping your word is disappointing and bad business. He is not a man of his word!

I had a total loss in April and I finally got a rental from the insurance company and they squeezed…read moreme in yesterday and they were busy, but i got a car and love it so thank you so much Chandler and Charleen, super helpful and thanks so much and they picked me up from my house also that helped alot. so thanks Great team. 5 Stars

I will start by saying the people working here were polite and very apologetic, and it's not their…read morefault that the company sucks. I prepaid for a car. I'v been waiting for almost two hours for a car. I would give a negative number to this company if I could. It has been quite the day, delayed flight, missed connection, lost bag and now this, so between American Airlines and Dollar, I'm having a hard time deciding which is the most horrible company. I will say that American has caused me more issues on more occasions than Dollar, but still, stay away from both if you value your sanity.

I was charged a $500 cleaning fee for smoking. I disputed it with the company, because I do not…read moresmoke. They changed the reason for the $500 cleaning fee, because the outside of the car needed to be washed. It was raining all week where I was at and barley drove the car. It was also raining the afternoon I returned it. I feel complety robbed. What a rip off. Do not go through Dollar rental or Hertz!

Initial reservation went fine, picked up the mystery car fine. Few days in, the fob…read more stopped working, we were close to Avis so we went in to get a new fob battery. Young lady at the counter was very friendly and professional but could not find a new battery. She grabbed just any battery from the junk drawer and couldn't get it to work after watching a YouTube video on how to open the fob. She called her sup., he said he will order new batteries, like that will help us... Changed cars, cost us over an hour which we couldn't afford that day! Next car would shimmy-shake after going over 50 mph. Serious damage under front end could be suspected based on damage to the front bodywork. They never checked the car before turning it over, just gas it up and a quick wash and go. They credited us ($10/gallon) for not having the tank full as we could not turn off the engine at a gas station while gassing up. Management is weak, customer service is good.

Avis has always been great. Even at times when it was extremely busy at the whole airport they'll…read morefind a way to make time just be patient. They will definitely get you a car. Other than that they are great.

Yes the difference in the office over by Auto Mall was much better. The airport also. I was very…read morepleased with these offices. My experience with the office on Mason Ave wasn't as good. The other offices are there so I'll continue to use them instead.

Located inside the offices of the Daytona Auto Mall Body Shop its convenient, with great customer…read moreservice the insurance carrier that covered my repairs scheduled the rental and when I arrived it was just a few minutes of simple paperwork to review and sign and I was on my way. I was given a new truck similar to my personal truck that I dropped off for repairs. I was glad to see they didn't try and downsize me with a limited selection. Returning my rental was just as simple no hassle, no extra fees the experience couldn't have been any better. Highly recommended.

JC and Jason have a level of customer service that is second to none. It was early on this…read moreSaturday morning when I found myself at their rental counter. JC is new and didn't hesitate to ask for and get assistance from Jason. I am in town for a funeral, but they didn't know that. The lite banter and smiles were so welcomed and needed. They explained coverages and options but without the heavy sales pitch and pressure to add anything. The vehicle I left with was just I wanted and matches my personality to a tee! In the midst of loss, these two really made my day. I am so grateful for this experience.

The truck that we rented which was a new Toyota frontier with 10k miles on it had stiff steering…read morewhich was unbearable - then once you drove at 95 mph the entire vehicle shook uncontrollably which made it extremely unsafe. When I contacted customer service they said I may not be able to get a replacement and I should drive it back to where I picked it up which was an hour away. I told them I couldn't bc. I needed to be in the area for business reasons. So the next morning I took it to Daytona beach airport. The gentleman at the desk said they only had one car available which was a Mitsubishi Mirage. However online it clearly stated there were 42 vehicles available. We went out to the car and it was banged up on all sides even the roof and the wipers were broken and falling off the windshield. I immediately went back in asked for help and he said he couldn't help me and that it's normal for a truck to have stiff steering and shaking. I then walked down to Avis where they helped me get a newer more safe car that was cheaper than Alamo. HORRIBLE RENTALS, HORRIBLE SERVICE AND HORRIBLE PRICES. After it was said and don't they charged me 81 dollars for the less than 24 hour unsafe rental. I then contacted customer service again and a young lady called me and was extremely kind and said she would make sure the truck was not available to any other customers before it is service and refunded me the money. However I don't think I'll ever rent from Alamo again. That's insane that Alamo offers unsafe cars to paying customers.

After having reservations for a car, arrived at counter and was told there were no cars available…read more Had to stand around for an hour. They should have offered a taxi or Uber to hotel and deliver my car later. They did nothing. Didn't even offer an apology for my inconvenience. My future car rental choices will not include Hertz.

I was charger $631.00 to drive 85 miles for a family trip from Orlando to Daytona Beach. The…read morevehicle check engine light was on when I got the vehicle and there was a tiny crack on the windshield. Didn't think much of it, and didn't realize until I was drove off the lot, and the check engine light didn't go away. I've gotten rentals from Hertz in the past with an existing small crack on the windshield, and was never charged for it. $455 for a new windshield (or repair) is the additional amount I was charged for my reservation, and the employee who charged me this put on the incident report that the vehicle is not drivable. This is completely bogus. I am a loyalty gold member and used Hertz for years. Never ever has anything like this happened to me. Hertz lost another customer.