This is the best Enterprise location in the Gainesville area. The staff is friendly, professional,…read moreand responsive to questions. They're even reachable by phone, which can't be taken for granted these days. The only downside relative to other car rental options in Gainesville is the University Ave location. Traffic is brutal, and access to the Enterprise parking lot can be difficult. I suggest planning to arrive 15 minutes before your reservation time, because if you miss the turn into the lot, it can be awkward and time-consuming to come back to it. That said, the superior customer service and cleaner than usual rental vehicles make the drive into downtown Gainesville worthwhile. Traveling is stressful, and dealing with good people makes it easier.

One of the worst places to rent a car. Denied my application after proving that my bills were being…read morepaid. Also, the man who I spoke, as seen in the picture attached, did NOT let me rent a car because he didn't believe I was the only person that was going to drive the car, even though is my full responsibility. He said: "im using my best judgment". In addition they though I was not a US citizens because of my accent and that was another unacceptable reason. I took a video of the whole thing and will upload to youtube to show people how they treat customers...

Fadi was a complete asshole at the counter and refused to rent a car to us after taking all of our…read morein for and paymen. I would never recommend using this car rental place not to mention the lady if front of me came back in saying the car they gave her to rent was broken and he was rude to her aw well. Highly disappointed by this car rental place.

Galina? Not sure if that's right? But she was amazing, helped me with an issue and made it right…read more She clearly cares about her customers which improves the Alamo brand in my opinion

Courteous, knowledgeable, and communicative. Broke down after 9.5hrs driving in town I knew no one…read more I called using Yelp as guidance. He sent me txt's when tech was assigned, when parts were picked up, when tech was en route (w shared location). Invoices via email and payment made via Zelle. At first I thought $825 for a mobile re-manufactured alternator and drive belt job was high BUT turned out on par with what AI suggested. Afterall, I'm stuck and had no other options. These guys came through for me and my family in a tight spot. Thanks Jay and Nilo. I was back in the road 3 hrs from when I called.

Replaced a harmonic balancer on a c5 corvette. Not an easy job. Did great. Kept to his price. All…read morearound good experience.

I had an excellent experience with National Car Rental in Gainesville, FL, especially thanks to…read moreMercedes P and Assistant Branch Manager Fadi M. Despite having a reservation and an unusually high demand for vehicles, the branch had no loaners available when I arrived. Rather than simply turning me away, Mercedes and Fadi went above and beyond by personally coordinating with another local branch and retrieving a vehicle so they could accommodate me. Their professionalism, initiative, and genuine commitment to helping a customer really stood out. They could have easily said there were no cars available, but instead they found a solution and made sure I was taken care of. Excellent customer service from both Mercedes and Fadi. They are a great representation of what customer service should look like. Highly recommend this National Car Rental location!

I am beyond disappointed with the absolute failure of service at this location. As a traveler with…read moreExecutive Elite status, I expect the "Emerald Reserve" experience to mean something. Instead, I was met with total disappointment and lack of accountability. I reserved a Full-Size SUV weeks in advance for a critical task: transporting athletes for the Olympic Committee. Upon arrival, I was told the branch was sitting at negative nine (-9) cars. How a rental hub manages to overbook to that extent is mind-boggling. The "solutions" offered were insulting: * Zero Accountability: I was told a customer support manager would call me to resolve the situation. I was there almost a week. Surprise--nobody ever called. * Passing the Buck: The staff literally told me to go check with Avis. Avis (rightfully) quoted a Suburban at $400 a day because of the last-minute nature of the request. * Financial Drain: Because National failed to honor a high-tier reservation, I had to shell out roughly $200 a day in Ubers just to get my athletes to their venues on time. Despite my status and the clear professional stakes involved, the staff offered absolutely nothing to mitigate the disaster they created. No voucher, no shuttle assistance, no effort. I have to return to Gainesville in two weeks, and I can say with certainty that I will never step foot in this National location again. They clearly don't value their "highest-status" members or basic professional reliability. Avoid this location at all costs if you actually need a car to be there when you arrive.

I received great customer service at the airport location in Gainesville, FL. Mark and Robert were…read moreon duty - they were amazingly helpful ! They arranged a full size SUV for my trip back to Greenville, North Carolina. All done very professionally and in a timely manner. I would recommend the airport location to potential customers! Gillian A.

I had a reservation, which was confirmed over the phone 6 days prior and via website check in the…read moreday prior. When we arrived, we were told that there were no vehicles that were anywhere comparable to what we had reserved. The closest option was going to take around 20 mins to have ready. I was told that the impetus was on us to call other Enterprises in the area to see if they had a car. It's baffling that none of the 8+ employees there took the time to call us prior and resolve the issue. We will not be renting from this location again, if any future Enterprise locations. Once in 5+ years family vacation significantly affected by their negligence.

Booked a reservation and went to pick up the next day and was told "they have no cars". With a…read moreparking lot full of cars. But the reservation still went through when it was booked. Why?

Horrible, Horrible customer services! I made a reservation to rent a car during some maintenance I…read morehad scheduled for my actual car. I realized I needed to return it a day earlier than I had planned because of a pre scheduled flight I had the day of, in another city. Due to the prepay option, I would not be refunded for the extra day. I tried contacting customer service to either take off the extra day or to cancel and rebook. The first rep I spoke with was not very nice and told me there's nothing he could do and I would just have to return it early and hope that the shop would refund me. When I tried to explain that the policy told me that I wouldn't be refunded due to prepaying he repeated that he could not help me and then ended the chat. The second rep I got was even ruder than the first and had a nasty attitude the whole time. I was asking for help trying to figure out a way to cancel or change the schedule and she repeated "there's nothing I can do on my end" and instead of trying to assist me with options to change it she started getting irritated with me as I was trying to ask questions the figure out what I should do and also ended the chat on me. I finally found a way to cancel my rental hours later and I will say, I will NEVER be doing business with Hertz Again. It's a shame because I got automatic gold status with my credit card and I was excited to start using this company. Maybe try hiring more pleasant staff and setting a service standard. According to reviews this is a common theme with this company.

Very poorly run & managed. Cancelled a pre-paid rental at time of pickup saying "we have no cars"…read more Provided zero assistance locating a car elsewhere

They make up rules when you try to rent the car even after you have paid. Was told I could not rent…read morea car. For a car rental company they sure have a hard time renting cars. No one was helpful, very poor experience.

Went online rented a car by the cost. When i went to the desk at the airport and when discussing…read morethe gas prices to prepay or not the agent said oh you don't need that it's an electric car. I was like. " oh ok". She never discussed anything about re charging it otherwise I would have. It cost me another $100 I can't afford that I went 163 miles I would never have used that much in gas. This is so unfair. If I was told I would have charged the darn car. I was duped. Stay away from Dollar car rental!

Be sure to review all itemized charges carefully, as additional fees or upgrades may be added…read morewithout prior approval. In my case, I only discovered these unexpected charges when I returned the following day.