They never charge for information. They have fixed our cars…read morefor much less than the dealer has quoted us.

I tried to get an estimate. It was a free evaluation so I thought that was a good thing. During the…read moreevaluation, my window was broken via the bad area the business is in. Seemed weird shortly after refusing service on the vehicle that now my back window is completely broken, and nobody at the shop seems to know how it happened. Imagine you took your car to BMW and they broke your car window and denied responsibility. This is the kind of service you'll get with Billy. Unless you like getting your things broken, I wouldn't come here.

Erick is s great and honest mechanic. I went in to have my…read morecar's air conditioner checked, because it stopped cooling. He checked it, and told me that it had too much gas. I also asked to have my cigarette lighter checked, and it was the fuse. I had taken my car in to the dealer and for each item checked they charge $206. for each diagnostic, but if you decide to have it repaired; the diagnostic fee is not applied to the repair charge. I am one pleased customer. Erick will definitely have me, my family, and friends as customers.

Just had my A/C completely fixed! Would've been fixed before, but you know it's all a waiting game…read morewhen it comes to parts. Thought perhaps it needed a condenser and evaporator, but was blowing cold...just not really blowing at all. Figured out all that was needed was the fan & motor (all one piece). Eric ordered that from the local dealership, sent back the other parts (Which for once, I didn't have to pay for!) and just installed it today within 5-10 minutes and it all cost less than $400, labor and parts, three visits and everything all buttoned up. Amazing! He was even willing to come to ME to install it. Couldn't ask for a kinder, more honest mechanic anywhere. You people that are going elsewhere are NUTS! He even came in last Sunday to work on it simply because it was my only day off! NOBODY does that! I'll be going back for everything from now on. Oil changes, brakes...even the little body parts for my jeep I want to change out. Best repair ever and I'm so lucky I found him! Thank you Eric!!

Alternator quit in Waldo. Called these guys at 530pm. Pouring rain. Met us at the hotel and took…read moreour Honda Pilot to be fixed. Great price. Super guys. Picked me up at the hotel the next am and took me to my car. Great price!!

Auto ER's Negligence Cost Me Thousands in Repairs…read more If you care about your vehicle and your wallet, avoid Auto ER at all costs. Their careless mistake during a routine oil change has now cost me over $2,750 in diagnostics and repairs, and they have failed to take responsibility. On January 16, 2025, I took my 2013 Jeep Wrangler to Auto ER for a simple oil change. Immediately after their service, my oil pressure warning light and check engine light (P06DD) came on--issues that were NOT present before. When I returned to Auto ER, they failed to resolve the issue, leaving me with a serious mechanical problem that they refused to take accountability for. After spending $2,750 at another repair shop, it was confirmed that Auto ER's technician failed to properly reinstall the O-ring in my oil filter housing, leaving a piece of the O-ring lodged inside my engine and causing severe oil flow issues. Despite being presented with proof of their negligence, Auto ER failed to respond by the deadline I provided, despite confirming the issue had been escalated to corporate. Key Reasons to Avoid Auto ER: - They performed an incompetent oil change that resulted in serious engine damage. - They refused to take responsibility even when presented with clear proof from another certified mechanic. - They failed to respond by the deadline after claiming corporate would address the issue. - I have now spent $2,750 in out-of-pocket costs because of their carelessness. I will be escalating this issue to the Bureau of Automotive Repair (BAR) and pursuing legal action to recover my damages. If you value your vehicle, stay far away from Auto ER. They do not stand behind their work, and their mistakes can cost you thousands in unnecessary repairs. Learn from our mistake--take your car elsewhere while it's still running. These people will leave it out of commission from something as simple as an oil change.

If I could give zero stars I would... they completely fu**ed me over. Went in with a starter issue…read moreluckily after driving the truck from Orlando back to Gainsville the DAY before, went home went to school got to apartment the next day bam starter went out. Didn't think much of it they "replaced" it in a couple of hours the day after. Go to pick the truck up and the thing won't even start. Im furious as why would you give me a truck with a starter issue that still doesn't start when you give it back. Older guy walks me to my truck "cranks" the truck by stepping on BRAKE AND GAS at the same time presses on button and bam white smoke projecting everywhere. That was never an issue owening my truck as I drive from Granville to Ft. Lauderdale, Melbourne, fort myers, all over Florida literally with no issue. They said it would take about a week to fix, said they would get it in the day after which was a Thursday, didn't start on it till the following Monday. "Oh we have to ship out your headers to make sure they aren't worn" doesn't do it until that following Thursday and then have to wait till Monday to hear again. Mind you this has been two weeks always telling me it'll take a couple more days and pushing the date back. Next thing was, it was supposed to be done the DAY before spring break where I live in Fort Lauderdale 4:30 hours away. Tell me to come in at three, then oh come in at 6. I'm on my way to pick up my truck and get a call, it won't be done till next Monday. Another cherry on top. So guess what had to bus home and waited another TWO weeks for my truck to be done only to get it in a condition that was worse. I have rock light in my wheels and guess what I found out they screwed that up too. I have pictures of before and after, before my lights worked, now none of them do. I have black wires dangling from the bottoms of my truck from them trying to rewire it all which means they screwed that up and lied to me about it. NEVER once told me about the rewire of the truck which obviously contributed to the delay of my trucks return. They were never honest and screwed everything up only for none of it to work. My starter to this day still goes in and out and sometimes doesn't start my truck. Please stay away from this place. Not to mention a year before that, owned a BMW that the front right axel came off. The repaired it quickly only for three days later it to basically come off again and they told me "oh yeah we found a screw that wasn't tightened all the way". This is by far the worst experience I've had at a place and trust me when I say IVE HAD PLENTY. Genuinely lucky I didnt report them to the BBA or anything like that. Please stay away.

If you want to meet a FANTASTIC owner who always greets his customers with a welcome smile, and is…read morevery knowledgeable and honest go see Terry at Terry's Automotive. I wouldn't go anywhere else.

I had a great experience at this auto parts store. The staff was very helpful and went above and…read morebeyond by accepting my old coolant fluid for recycling, which was difficult to find elsewhere. I really appreciate the excellent customer service and would definitely recommend this store to others.

I now know why my BRDCY stock is performing so poorly. Just go to Firestone located on archer Rd…read more and the stores performance is a mirror image of the stock. I made an 8 AM appointment to have tires rotated and rebalanced on my Toyota 4runner Arrived 10 minutes to 8 and completed my check in. Jeffrey upsold me on the lifetime alignment and asked if I was waiting or dropping it off. I told him I was waiting for it that's why I made an appointment. I took a walk around the area for little over an hour and arrived back to the store only to find my vehicle still sitting where i left it. It's now 9:15 and Orlando pulls the vehicle into the bay and walks away leaving the vehicle untouched for another 20 minutes. Orlando arrived back to the vehicle and walked around it several times spinning the tires has he played on his phone. Jeffrey walked out to the shop as I was making my way through the parking lot after watching zero progress being made on my vehicle for over an hour. I requested both Jeffrey and Orlando to lower my vehicle as I didn't have the time to wait any longer as they had already had the vehicle for an hour and 45 minutes and zero work had been performed. I should have gone to the reviews first to make a decision on where to spend my time and money. I drove past two of firestones competitors to get to their location and when I left their location, I stopped at one of them and spent my money there.

Needed to get my alternator changed and he did an amazing job! Work was done efficiently and…read moresmoothly, while charging a reasonable price. I highly recommend for anyone needing to get any service done!

Very decent man. Saw me quickly. He was direct, thorough, kept me updated with pics of progress,…read moregave me a fair price, explained rationale for everything, and gave no bs. I'm so angry that I did not find this gem sooner. I'm moving from Gainesville in a couple months and I'd have saved so much headache if I'd come to him first. He even told me some potential other trustworthy places to go to in case he couldn't solve my issue (which, by the way, he did solve in less than a day, and was hundreds less than I was expecting). Please reward this kind of service by bringing him your business.

Took our Yukon into these folks, ac wasn't blowing cold. Previously gmc/chevy in gainesville…read moreprediagnosed the repair and charged 800 for the wrong diagnoses.and wrong part to fix the ac. These guys Told us how long it would take gave a very descriptive diagnosis and two days later we are blowing cold air once again. The price was very fair for what they did new ac compressor flushed the system and new belts. I would recommend their services and would use in the future which will most likley be my go to for services.

This is a family-owned place, and I always love to support local and family places…read more I was recommended this place by a colleague and read all the reviews online. They are exceptional! They tell you exactly what you need and nothing more. Their pricing is very competitive in that I believe it was fair and service was good. They provide you with a quote and breakdown via text message that leads to a website with price of parts and labor for each thing. You could even text their number, which was great. The main reason why I am only giving 4 stars instead of 5 is because of communication. When I called about my car that was towed there, I asked about turnaround and expectations. Now, when I got there, they had a lot of cars in their lot. I definitely did not mind that it took longer than expected. I didn't call or check-in every day but I did try to get updates bc I needed to know if I needed to get a rental. I wasn't given turnaround time and with the games and events happening in Gainesville it got too late for me to get a rental. I honestly felt like they were purposefully not answering me or answering me at the end of the work day. I know I could've just gotten it but one of team members I know was truly trying to save me money by telling me to hold off on getting a rental until I heard from them. I ended up not getting a rental which was difficult with work. I ended up asking for some leniency at work and would bike (which was scary on Archer), but it was fine. I am very grateful and would definitely come here again but now I just have no expectations with regard to their communication.

They aren't fast, but they are wonderful. And that's what matters most in the end…read more I took my car in for a new battery and they checked her from top to bottom while I was there. I was already planning on getting a new car, so they made sure I knew all the issues my previous one had before trying to sell - made it at lot easier to tell when a dealership was trying to yank my chain on the value. That was completely unexpected and a huge favor. I will come here from now on!

I'd like to continue using them but the last oil change I had a metal protective piece for the…read moreengine drop so that it scraped the road within five miles of leaving their garage. it was damaged and two bolts were missing. they did nothing and said I hit a curb which I knew was definitely not the case.