Trish and the team here really helped us out in a big way. They were able to get us a car on short…read morenotice, and were able to pick us up (like the commercials say) and also drop me off again, with no hesitation. I would definitely use them again if I needed to. The primary reason I give 4 starts instead of 5 was actually on how the national reservation center gave us the reservation for a specific time, but they didn't check with the actual location, so the local office had to call us to let us know they didn't have a car for us at the time the national chain had reserved it for, and we had to wait a bit for a car to become available. Fortunately for us, we had some flexibility as to when we needed the car, so it worked out OK, but lesson here is to call the local office rather than the national number when possible. This is probably not Enterprise specific, and would apply to most agencies.

Had reserved a car online 10/6/24 to pu on Mon 10/7/24....received a call sun that none were…read moreavailable ....an agent from the n Conway nh branch stated to me that she wasn't sure how I was able to get a reservation because they had none available. We had already been warned by a local dealer that that was going to be a possibility .,,,that he had heard that enterprise in N Conway never had cars available. People would make reservations ...go to pick it up and they wouldn't have it. For a nationwide car rental business....this was unbelievable! We live in Maryland and we were in the area on vacation and our car had to be towed in for an unexpected repair. We didn't know if we would need to leave it there to get a part in and come back to New Hampshire to pick it up ...which meant we needed to rent a car to get us home in Maryland. It was very scary not knowing how we were going to be able to do that other than to find a ride to an international airport. This area is in desperate need to have stock availability and possibly an emergency # for weekends. The breakdown occurred on a sat and thank goodness for an "earth angel". We were 40 minutes away from Conway up in the woods and she offered us to use her car to get us back to the place we were staying and helped us contact a towing company for our car. She also had heard that enterprise usually didn't have cars available. They are the only company in Conway that offers rentals besides the dealers that only do local rentals for cars that they are repairing. I told the young lady that had called me that I was not upset with her, but her job had to be most difficult ....having to call people and give them this bad news. The funny thing is ....this enterprise is located at the local Chevy dealer. I usually don't bother writing this kind of thing but wanted to make you aware of the situation at this branch. The manager needs to understand that when a client is in this sort of situation, they cannot wait "Two weeks" for a car. That's right "two weeks!" that's what I was told on the phone of when a car would be available. There is a saying: " put yourself in that person's shoes" and realize what it feels like to not be able to have something available Has been an enterprise customer for trips in the past and I've always been most pleased. This really made us wonder where customer service has gone?

I had a slow leak in one tire. I'm from out of town but in the area for a month. I called Johnson's…read moreafter reading their reviews on Yelp. Their service was outstanding! Although they were busy, and I fully expected a long wait, they looked at the tire, found and removed a nail, and plugged the leak. I was back on the road within 30 minutes. I wish I lived closer, I would be a regular customer!

The entire team is fantastic and their work is top notch…read more One of the best ways I can review a business is to say they treat you like they want to see you again. Whether it's at their shop because you go back to them for more work because you trust them, or you see them again at the grocery store because it's a small town, you liked them, and had a great experience with them. They're professional, thorough, honest, and just plain nice and friendly - this is a place you'll feel good about taking your car to. I'd recommend Johnson's Auto Care to both my parents and kids to go to for service.

I had a really great experience buying a Jeep Wrangler in July 2026. This place is so unique in…read morethat it's so small, not a ton of inventory and there was only one, ableit excellent salesperson in the Jeep showroom. There was a hiccup with the vehicle but I was able to be seen next day to verify everything was great. I'd buy here again for sure.

To buy a car they're good. Service dept not so good. They neglect to tell you the whole story and…read morethen blame you for the issue

We had Cliff drive us on our wedding day between venue and photo locations. He was flexible,…read moreprofessional and kind. He was very calming on a stressful day and even helped direct cars away from our pictures. In all, provided a carefree atmosphere for a luxurious experience that we highly recommend.

Truly exceptional customer service. They went above and beyond and I can not say enough about the…read moreemployees we spoke to and drove us. I recommend them highly.

I'm actually surprised there are not more reviews, so I thought I'd chime in here. This is the best…read moreauto shop in the North Conway area, they are honest and their prices can't be beat. I am so glad I found such a reliable mechanic!

Amazing mechanic! I won't let anyone else touch my vehicle. He is fast, efficient and fair with…read morepricing. Goes out of his way! 5 stars!!!

Dewey rocks I was on vacation camping in Glen and I had a…read morewheel bearing go on my truck I called all around a finally found Dewey He got me in and did a great job Saved our vacation I will use him any time I'm in the area if I have a problem

Lee is the best. Had a flat tire over the 4th of July holiday…read more Arrived at Dewey's 30 min before they open and found Lee already at work. He took my car in and fix it right away. Great Service, Great Price. Lee did an outstanding job, wish more business were like this. Only Charged $ 20 which was very fair.

My Lexus ES350 started making loud squealing noises while being driven during our vacation in North…read moreConway. You never want to have car problems, and especially not when you're 9 hours from home just ahead of a long weekend. We were fortunate to have found Auto Care Plus in Conway. While other repair shops we researched online turned away our business, we were greeted with open arms by Billie Jo and Sherry at the front desk, who immediately arranged for auto technician Chris to look at our problem. Chris sat in the car, drove for 5 feet (that's all that was needed to hear the noises), and said the we either had a brake problem or there were stones inside the wheel area. He took the car into the shop and reappeared with it 10 minutes later. "Stones. You're good to go". We're we ever relieved! "What do we owe you, Chris?". "Nothing. Have a great long weekend ". We could not have been happier with how we were treated during our visit, and we feel really good about recommending the people that treated us so well.

Repair done on my front end had nothing to do with my breaks, but somehow they managed to put my…read morecar back together wrong and it caused my breaks to rub and my steering wheel to shake. Took it back to have the fix it. They said they did fix the problem. Drove it and it was worse than the first time I brought it back. Didn't give them a third chance to screw it up more. Never again.