I am unable to send an email since apparently info@mountainrides.org is an invalid email. I also…read morecouldn't reach anyone by phone. I would like to make a complaint about bus driver on bus #3 today on 12/29/18 at 130pm My complaint does not involve the fact that this man was incredibly rude and aggressive when my father asked him if he could take us to downtown Sun Valley. He nastilally yelled at my dad that he was already 8 min late and that his first stop wasn't to downtown sun valley. My dad responded that he understood that but he would Like to take the bus anyway. Not once was he rude but twice when we tried to get a bus ride back to the lodge and he was the same driver that came to pick us up. He started arguing with my dad about how he wasn't going to the lodge again. My dad said he understood this but he wanted to get on anyway like before. Regardless of how extremely angry and awful this man is, my complaint is that he let my family and I get on the bus finally, then before even looking to see if we were seated sped off going at an unsafe speed with the bus. My 80 year old father was still standing and tripped beforehand pulling his way to his seat. The driver didn't even stop when he turned and saw that my father had fallen and was not seated. He just looked at him and kept driving. This is ridiculous and extremely unsafe for a bus driver to do. My dad could have fallen and severely hurt himself. It is not okay that an angry bus driver take it out on passengers and drive unsafely like that. We all have bad days at work and I understand that, but I am not okay that my father fell and the driver kept driving when my father wasn't even seated. ----- Message truncated -----

We recently moved to Ketchum and were so amazed that there is a free bus system around town! When…read morethe weather is great we just use the bus and have saved so much money on gas! The bus is always on schedule and drivers are pretty friendly.

I used Sun Valley Taxi & Shuttle to get from the Hailey airport to Ketchum, I called a couple hours…read morebefore my flight and they were responsive and great. Otis the driver was a lot of fun to talk to as well. Definitely recommended if you're in the Sun Valley area.

Rudest customer service I have ever experienced. Don't even waste your time calling them. I would…read moredo even less than one star if I could.

Lodge Apartments ROCK. Just perfect. So well maintained and everything was perfect!! Thank You!!read more

The Sun Valley Resort was built in 1936 by the Union Pacific Railroad. It is located in the…read moreNorthern Rockies region of south-central Idaho & is open year round. There are many outdoor recreational activities. At the base of Bald & Dollar Mountains are scenic vistas, sports & activities. The grounds are meticulous, lush & serene. There are many shady places to sit & enjoy the landscapes. We are over 5,000 ft high so it's cool, breezy & dry. There is a camp with children's activities. The outedoor ice rink near the pool are luxurious. A racquet center with tennis & pickleball courts was busy. Bike rentals & horseback riding were popular. There are many dining & shopping options at various price points, however nothing here is a bargain. I did find beautiful unique gifts in the shops. The mountaintop dining options are closed for the season. Marilyn Monroe, James Earl Jones, Tom Hanks, Ernest Hemingway, Rosa Parks, Tony Curtis, Arnold Schwarzenegger, George Lucas, Candice Berger ... all stayed here & have fun photos in the lodge.

The price might be a little bit higher then other mid-level hotels, but I think this is a great…read moreoption if you're looking for a place with easy access to the Sun Valley resorts and downtown Ketchum. We stayed during ski season and here are the things I was most happy with (in no particular order): * The said it was a continental breakfast so I wasn't expecting all they offered like fresh local bagels and pastries, fresh berries, cut up pineapple, Greek yogurt, cottage cheese, a very high quality granola, oatmeal with all the fixings, a pancake machine, juices, coffees with syrups and milks, lots of high quality tea choices, scrabbled eggs allow and with some mix-ins sometimes cheese or veggie, hard boiled eggs, meat like bacon sausage patties or links, sometime or potato like hash brown patties or shedded hash browns, roasted veggies, and on the weekend days they offered salmon with capers and onions. Plus flavored yogurts in individual containers and whole fruit like apples, oranges, and bananas. * humidifiers in the room. The hotel is so dry. We live at elevation in Park City, UT but Ketchum is drier! We ran the humidifier on high constantly but it was so great they offered this in the room. * they have a parking garage. It is $30/day AND there are easy access free spots around the hotel, but I imagine during peak season the offered parking is best. And it's covered so your car will be snow-free! * the heated pool for year round enjoyment (and two hot tubs). The air was too cold for my liking (because you have to get out eventually). * pretty decent gym with peloton bikes. * oh and the restaurant happy hour seems to be a hit with hotel guests and locals. The one huge downside was because it's so dry and they don't have a humidifier installed for the hotel, we got static shocked every time we touched the elevator buttons or unlocking our room. And it hurt! And when you're in town, I recommend the city museum, the wolf museum, the library, and the cemetery. And if the pedestrian paths are snow-free then head down Sun Valley Road.

The food was pretty good but it's pretty expensive. I had a plate of pasta with shrimp and it ran…read more45 bucks once I gave a tip.

Love this place, so sweet and quaint. Great variety of fresh…read moreseasonal food , beautiful garden setting . Friendly staff , fantastic service. Great location Our room 417 was incredible Highly recommend

Given the pricing I think I would have picked Best Western…read more The good; * Friendly, welcoming staff. * Bathrooms were clean and well maintained. * The A/C deserves a standing ovation. It worked really well. The bad: * Nice balcony with comfortable furniture (Room 311)... if you don't mind your morning coffee with a cemetery view. * No microwave in the room. * Ice machines are only on the first floor, so plan your refill trips accordingly. * Dogs aren't allowed on the patio, and there aren't any good walking paths nearby. There is a small, shaded pet relief area with a trash can, which was appreciated.

This review is difficult to write because there were genuinely good things about this hotel…read more The staff members we met were friendly. The dog welcome bag was a nice touch. The dog relief area was excellent, and the views were beautiful. Unfortunately, the room itself was a different story. We booked this hotel because our Labrador was scheduled for TPLO surgery the next morning, and I specifically requested a ground-floor pet room since she already had a leg injury. Instead, we ended up carrying supplies and walking an injured dog up and down stairs every time she needed to go outside. The room had an overpowering odor, stained carpet with pet hair, blood on the comforter, and several maintenance issues. The smell coming from breakfast the next morning was so strong that my wife became sick. What really changed my opinion wasn't just the stay--it was what happened afterward. Instead of immediately writing a negative review, I contacted Best Western Corporate and tried to resolve everything privately. I submitted a detailed timeline, offered photographs, and waited while Corporate contacted the hotel multiple times. I was repeatedly told someone from the Tyrolean Lodge would contact me. No one ever did. That lack of communication ultimately convinced me to write this review. I genuinely hoped management would simply acknowledge the concerns and discuss them with us. Unfortunately, that never happened.

this is my experience at the best western Tyrolean Lodge:…read more BREAKFAST: the place was very, very cute and very Fancy! I had waffles I had breakfast potatoes with ketchup and it was really really cute and very very yummy. My sister had cereal And hot chocolate. BEDS: best beds I've ever slept on in hotel very very comfy. I slept right next to the air conditioner. but the only Downside of the bed is that it sometimes gets too cold or too warm. ROOM: the balcony is lovely, even though it was shared., the bathroom was very well decorated. it had a marble counter and it had a bunch of different pot products that you could put on your skin and hair the TV also wasn't very well place. It should've been it should've been in the middle of the room. so both sides of the room could see equally. POOL: there's a pool here and a Hot Tub and it's very very nice but the only thing that isn't good about it is that in the pool it has a bunch of pinecones in it and other unwanted debris Game Room: there is a game room here that has 4 Game ping-pong, air hockey, tic-tac-toe and foosball. And there is way more. There are a lot of board games in the lobby as well. Wi-Fi: was very hard to get to the password and wasn't even really that good anyway. Other things to add: this is the best hotel. I think I have ever been to. I recommend coming to this place if you are a deep sleeper. and are willing to pay a high price. This hotel feels like it's never ending. It's really cool. They are outdoor rooms. There are indoor rooms. It's so big! This is the coolest hotel I've ever been to! (Also try the mints in the front lobby they're very delicious!) Happy Father's Day to all!

What's there not to like? It's probably better than any big city mass transport. I live in Hailey…read moreand the bus stops couple hundred feet from my door. Take me anywhere in the valley for no more than a couple of bucks. Buses are well maintained and clean, drivers are friendly and knowledgeable of the area.

This is a lovely place to stay. Courteous and helpful staff, great amenities, games to play and…read morebooks to read. Visited there with Purpose Driven Tours in August 2026.

10 out of 10 would recommend staying here to avoid the 1k price tags of sun valley lodge…read more They even have complimentary "made to order breakfast", bicycles to zip around town, pac man, a great pool, a fire place and they even leave a yoga mat in your room with stretching directions. All the luxury for a fraction of the price and located just minutes from sun valley village.