Not sure why there were no other reviews for this location. Rented a car here for a short weekend…read moretrip and am glad I did! There was only one person working, but they had a clear sign, directing me to go out back where they were getting the other cars ready for other rentals. I let him know I was there and he came right back out to the front to help me. My car was ready and clean. He was very friendly, professional, and thorough, and their return process was very easy. I would highly recommend renting a car from here!

Terrible. Rented a car here long ago and threatened to charge me extra because of gas even though I…read morefilled up the tank. No English either, good luck

This is our second time in a row renting from Budget that the car has been absolutely disgusting…read more Everything is sticky and just filthy. it looks like it has never been cleaned at all, never mind after the last renters. we have two small kids and I did not want to even put them in the car. The manager and customer service person were not very helpful and the manager was rude. we will definitely NOT be renting from them again.

I was rented a van that should be removed from the fleet frankly. It was dented and scratched,…read morefilthy inside and out. Wiper blades didn't work well, van shook at 65 mph. I could not go the speed limit in NY and OH! Could not lock the van, locks worked I consistently. I returned and didn't even get recognition of the note i wrote about the issues. Never again.

The manager who may be the owner is difficult every single time I have used him. He will…read morearbitrarily apply fines and essentially say "talk to customer service". Beyond that his baseline tone and attitude is adversarial immediately and consistently. Horrible franchise.

I rented (out-of-pocket) from this location for over a year. I worked with Nicole…read more I was extremely uncomfortable with Nicole's conduct as my rental agent. One example: I called someone else within the company to ask a question, and the next morning Nicole called me at home and yelled at me for speaking with anyone but her. I was severely chastised for about 20 minutes. I could hear that she was afraid that others in the company might see her as "uninformed", and I could also tell based on a previous conversation that she was taking her anger at someone else, out onto me. I did not appreciate being called while having my morning coffee in peace, and being dumped on like that. At the end of my long relationship here, (about $15,000 later), at the 11th hour, Nicole extended my rental without my permission, authorized funds in my bank account I didn't approve, and was avoiding my phone calls. This was done to cause me harm, stress and worry. I had finally been able to buy a car. Nicole did NOT like this. I suggest Avis find another representative to work at this office. I do not see things ending well with this one.

Made a reservation on the website for the Hanover location, got my confirmation number and all…read moreseemed well. Then I get a call an hour later being told there's no cars and I'll have to find a different location, though they didn't think there was anything available. I asked if they could call for me and find out what locations have cars available as if I have to rebook through the website it's clearly not accurate and calling to book results in a 5% surcharge. Was told that's not her job and she's leaving soon anyways and has other things to do and I was wasting my time talking to her when I could just call myself. Ended up calling Brockton location and they were able to honor my reservation . Despite the convenience of the hanover location, will be sure to book elsewhere when visiting family and friends, as we do frequently being a military family stationed on the west coast.

Manager was either having a Bad day or always miserable. He was rude unfriendly I was completely…read moreoffended by the way I was spoken to. Being someone who works with customer service I expected a minimum of common courtesy and respect did not even receive that. I'd go to Enterprise next time I get free rentals with the points program and respect from the customer service rep.