There was only one person working with a long line. We waited 45 min wait to be serviced. This is absolutely ridiculous when you have reservations and you know how many people are getting cars at a specific time. You should have the right amount of staff in order to service your customers. read more

This hertz is usually a go to rent spot and overall, it was a positive experience. They have a solid variety of vehicles to choose from, which makes it easy to find something that suits your needs specially SUVS IMO. (pictures show a Nissan rouge 2025) The cars are generally clean and well-maintained, which is definitely appreciated. Their cars could be cleaned a little bit more thoroughly, however not too shabby. The customer service is friendly and helpful, and the staff does their best to keep things moving. However, the check-in process can be a bit slow at times, especially during busier hours. It's not a huge deal, but it's something to be aware of if you're on a tight schedule. Once you get through the check-in process, everything runs smoothly. The return process is also straightforward, which I appreciated. This Hertz location is reliable and convenient, and I wouldn't hesitate to rent from them again. Just plan a little extra time if you're picking up during a busy period. read more

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I am a Hertz person and usually have a good or great experience. Their Gold Member service is great. This experience was pretty standard. Will continue to use Hertz whenever I can. read more

Car not ready Only 1 person at counter Crappy attitude Could go on! Arrived at reserved time - stood in line while they tried to figure out how to use computer. When another customer complained - an employee rudely replied "things happen".... read more

Our second time renting with Hertz Houston Hobby location. Our shuttle driver Kenny, who we've renamed "Uncle Kenny" was just as delightful in January 2026 as he was in 2025. Uncle Kenny remembered my husband (they are both east coast football fans), shared lunch recommendations (thank you, uncle Kenny!), and bid us a good trip. Carmen, Aurelia, Anna and Reuben were kind as well. We did not obtain a bridge pass, didn't realize that was an option and ended up racking up unexpected fees. I quickly called (very cumbersome to try and get local help on the phone), and was given the option to return to the location to add the toll pass. We did that but it cost us a couple of hours out of our vacation. Hertz needs to train their teams to auto offer the bridge toll option to customers. Besides that we love Hertz and can't wait to visit again. read more

SCAM warning. This might be the worst rental experience I've ever had. I returned my car in February and immediately received a notice that I damaged the car. There was no visible damage in the picture and immediately returned from the airport to and talked to the manager. The manager said that the car was under investigation and I couldn't see it. He then told me that it was the car in front of me that was damaged. I later found that woman at the airport and told her that they said that her car was damaged. He then wrote on my rental ticket that there was no damage and canceled it out in the system four months later I received the same incident warning from Hertz and they are processing it. Avoid this rental agency at all cost. read more

Hertz Rent A Car - This is the picture they sent me of the alleged damage - Car Rental Near Me - Houston, Texas

I had an excellent experience with Hertz at Houston Airport. The pickup process was super convenient. they have a shuttle that picks you up right after you collect your bags, on the same level. It's just a 5 to 7 minute drive in a comfortable small van. The shuttle runs frequently, so it never feels crowded, and the entire process from pickup to drop-off was seamless. The return shuttle was just as smooth, taking us right back to the same spot. The price was unbeatable, and I would definitely recommend Hertz 5 out of 5! read more

This was our first time renting from Hertz (we're typically an Enterprise family) but since we got a discount through our AAA membership, we decided to give them a try. It was a quick walk from the airport terminal to the outside area where we waited for a shuttle. We waited for about 15 minutes to be picked up and the shuttle van was FULL (standing room only) A quick ride to the lot and we were able to bypass the lobby area because we had checked in online and were able to go straight to our vehicle. After getting our paperwork and ID checked at the gate, we drove off the lot and were on our way. On our last day in Houston, we pulled into the lot, parked in the express drop off lane, grabed our bags and jumped into the shuttle to get back to the airport. Before we even left the parking lot, I had received a copy of my e return statement, super easy and convenient. read more

Excellent service at Hobby for this Gold member! It was late in the day when we arrived, yet I still had my choice of SUVs! That doesn't always happen. On the way to our hotel I realized that had selected an electronic vehicle, which we absolutely did not want. We drove back and the exchange to gas was fast and painless! The rep even said if we didn't find one we could upgrade up to Five Star or Presidential Circle! It wasn't necessary but I appreciated the offer! Our return was equally fast and smooth. I love Hertz Gold and even though my corporate pricing through work usually offer great deals, I will pay more due to the service. read more

I rent where I can find a deal and as of late, I've got a few good deals out the Hertz at Hobby Airport. This is a sister company to Thrifty across the street where I get alot of my rentals from, but the difference in inventory and service is like night and day. Service can be slow, but atleast the people are friendly and there's always someone around to help. Every time I have rented here, I have gotten free upgrades and the cars are just about brand new. I will say I wish they would wash and clean the cars alot more thorough than they do. These days, it seems to be the same at all the rental places though. I just rent the night before and give it a nice clean before hitting the road. I still haven't found that perfect car rental spot yet, but this one isn't all that bad. I would rent here again. read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

I scheduled a rental car online and paid for it prior to picking up the car. When I got to Hertz I was denied the vehicle. I was given a number to call and was told I was on the do not rent list. I asked for my refund and was told I would receive the refund less the admin fee? What admin fee? I handled everything online! About 3 weeks passed and I had not received my refund. I disputed the charge through my credit card company and the amount was returned to my card. A few day later the charge reappeared on my card in full. This company is a total RIPOFF and SCAMS people out of their money. If I'm on the do not rent list why did my rental go through online? I had to provide the same info online as I did at the rental location. HERTZ IS A SCAM AND THEY COMMITED THEFT! DO NOT EVER USE THIS COMPANY. read more

So this was my only bad experience in Houston thanks to the joke that this Hertz service was at Hobby airport. So I pre-booked my rental car 2 weeks in advance of coming to Houston so it would be no issues for me & the wife upon landing. That's until I land in Hobby airport to a text telling me my rental is ready click the link so I don't have to wait at the counter. But this n the madness begins cause every time I click the link it keeps crashing saying bad request. So I say ok maybe it's my service cause I'm literally just getting off the plane so we are walking to the Hertz desk only to see it's closed. So at this time I call hertz & which I'm told it's nothing that can be done it's midnight come back tomorrow. But I explain to the woman this is unacceptable cause I literally booked my rental for a midnight pick up & gave my flight info stating that I landed in Houston at 11:40 pm. Hertz customer service still provided me no help luckily it was an employee of Hobby walking by & over heard my phone call. At which time he said they always do this you have to catch the Hertz shuttle to the off site location to get it straight. So I walk outside to literally see the Hertz shuttle loading up we run to catch him the guy literally speeds off so that we miss the shuttle. I call hertz again trying to get assistance (to no avail). At which time the shuttle returns like 35 minutes later takes us to the off site location only to be told they are outta rentals. So instantly I calls hertz again (fifth time now) where I am again advised to come back in the morning. Now mind you I'm from Baltimore, Maryland in a foreign city for the first time at midnight with no clue how to get anywhere. So after going back & forth with Hertz customer service & the guy working the counter named Mario finally gets done helping all the other people who were ahead of me. Mario tells me he doesn't have a rental for my trip cause this Hertz always does this to people coming to Houston. It just takes all the booking requests & locks you into a pre-booked rental despite not having enough rentals available. So then Mario feeling sorry for our situation offers us an electric car for the night so we can at least get to our hotel & get settled. But we have to take it to another Hertz location the next morning to get the rental that I paid for. So I accepted the deal kindly thank & tip Mario for saving us. Thinking my nightmare was over we go check in & get settled. But boy was I wrong I wake up contact Hertz only to have a rude supervisor tell me that he doesn't see what my issue is I got a rental car. But it still gets better I then have to go to 3 different locations only to be told that none of them have rentals available for me to swap out. But then the best part is if I don't get outta the electric car asap I'll be charged the difference because that's not the car that I requested. So at which time I politely cancels my rental agreement & leaves the car at the third location. I apologize for the long review but this is a warning to any of you flying into Houston via Hobby airport PLEASE DO NOT BOOK WITH HERTZ! read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

This is by far the absolute worst Hertz location we have ever "tried to use". Their 3.6 rating should have been a clue to stay away. On the night of 12-10-24 we had a reservation to be picked up about 9:00pm. Ourselves and a few others stood on the curb for over 1.5 hours waiting for a pick-up. Every other car rental agency came by about every ten minutes. Not one Hertz bus ever showed up. No one ever picked up the phone that rang dozens of times by our small group now. The 800 line was another joke, some offshore idiot that just wanted to rent us a car! But would not deal with our being stranded problems. So after 1.5 hours we jumped in a cab to our hotel. As we left the terminal we asked the cab driver to go by the Hertz lot. They were open (till 12:30am) their busses all sitting in front of their office. Called to make sure we were not charged in the morning (800 line). The agent was condescending and implied we were making it all up! Hertz, you have lost your way, you will never see us again. And they wouldn't even consider paying for our taxi and bringing us a car the next morning. And Hertz, don't bother with your auto cut and paste reply! I'll do it for you: Hi, XXXXX. We're extremely sorry to read about your experience at our Hertz Houston Hobby Car Rental location. We do appreciate you taking the time to leave us a review and providing us with this feedback. We're always striving to improve and truly appreciate your review. read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

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I had left my prescription goggles in the rental car upon return last time. I was made to wait nearly an hour while the manager kept doing other things. I was not even shown the lost and found articles to find my goggles. The staff should be provided ethical and customer service training. I had sent emails, opened an online ticket but no response. The facility does not accept phone calls. I will write to the CEO and execs to complain. read more

I had SCAM also. After I got back to the airport I had the email that said the car was damaged. Then they sent the bill for $2,518.78.I've been trying to work with travel insurance to pay this claim. They saw that damage amount was $1,602.71 on the bill while the the damage estimate only listed $1,137.16.they needed a demand and estimate that list the same amount or explanation for the difference but the Hert representative has not sent me that information, only the breakdown of the full $2,518.78 that's why the AIG company did not pay. Then Hertz sent me the letter that said they will send my debt to the collector read more

When you check in online and do all the forms they ask of you beforehand the expectation is that the pick up would be a breeze. The lazy attendant (in my humble opinion) told me that because I checked in early on my phone I would have to wait 15 minutes before the system cleared for me to answer questions on my phone. I reluctantly agreed to wait. After 15 minutes, I asked when I should expect the questions to be populated on the site for me to answer, she said I had to wait another 15 minutes. At that point I told her it was unacceptable etc and she literally took care of it within 30 seconds. The excuse for the initial and for the follow up 15 min was because my rental wouldn't start for another 45 minutes. The questions I waited 15 minutes for were bunch of upselling questions (gas, insurance etc.), I guess the corporate thinks the attendants are not asking 10+ upselling questions each time. They had given away the car I had rented, so she gave me a cigar smoke filled SUV which I didn't accept. Then instead of going to bringing me a key from a car she would rent, she told me to basically fetch the key and bring it to her. It took 45+ minutes to rent a car after my first contact with the front desk person. The online check in was mostly a waste. Everyone else from the booth attendant, to the airport shuttle driver who picked me up at 5:30am was pleasant and professional. That is the only reason for the two stars. read more

This five star review is credited to the shuttle drivers who were friendly, helpful, kind and amazing. Their service set this experience apart! Specific shout out to Mr. Ricky -the best of the best! read more

Exceedingly slow and understaffed at the counters even when the bus drivers call in the amount of passengers coming.

The service here was amazing in comparison to the George bush airport. Upon arriving i was warmly greeted by multiple employees. They were very nice and helpful at the desk. When asking me to upgrade i had told them no thank you and they didn't pressure me or try to hassle me like they normally do which i appreciated as it had been a long travel day for my kids and i. I greatly appreciated the staff. Thank you so much! read more

Ok , I think my rental experience was top notch although I got a simple rental. I made reservations online, went to location, almost like checking in they gave me my papers told me were to get the car, keys in the vehicle drove to gate checked out gone. This was at the Hertz at the airport in Houston. When I brought it back it was just as easy. read more

If I could give them a 0 I would. I rented a car here, dropped it off and they charged me for a (outside) cleaning fee.. I dropped it off right before they closed and was in a rush to get home so I feel like they just wanted to add extra charges to my bill. I have NEVER been charged for a cleaning fee with any rental service and mind you, we cleaned out the car before returning it. We Took out all the trash from the inside. Didn't vacuum it but we never had that problem NOR does it say to get the car detailed before returning it. I went up to hertz the next day asking why they charged me and spoke to the manager and showed him a video of the car on how we left it. He confirmed that it was okay and to call the billing department to get it disputed and to inform them we spoke to the manager "Chris Young" and that they should get it disputed asap. I called the billing department over 5 times within a time span of a month and a half because they keep saying they can't dispute the charge because the location keeps denying it. HORRIBLE SERVICE. Mind you, the cleaning fee that was charged was $276. If that was the case I could've took it to get cleaned through a drive thru car wash for $10 if yall needed it extremely clean??? Never renting from any type of hertz again. ENTERPRISE has AMAZING SERVICE if yall plan on getting a rental. read more

there was a Hertz desk by baggage claim at the Houston hobby airport but no one was operating the desk. There was a sign to go outside and take a Hertz shuttle just a few mins away to where the rental vehicle lot was. The shuttle drivers both ways and front desk employees were so helpful and kind. I had a reservation but my vehicle wasn't ready when I arrived, it was still being washed but i only had to wait a few minutes. Their shuttle to take you from the car lot to the airport starts at 4:30am so you can make early flights. i arrived before 4:30am in the dark and was kind of lost the shuttle driver was already there and was so helpful and ready to take me. vehicle turn in was so simple and quick, they emailed me a receipt right away. this place is so convenient and simple stress free. I travel for work and I wish all Hertz locations were like this. read more

I arrived in Houston to attend the National Baptist Convention this week. When I travel, I usually rent a car with Hertz and this time was no different. Since I'm a Gold Member, I rarely need to go to the counter. Unfortunately, the credit card on file had not been updated so I had to go to the counter to make the change. As soon as I walked in, there was this bright shining example of humanity named Anna waiting to handle my transition. She was courteous, considerate, warm and welcoming. She took great care of me and sent me on my way. If you're ever in the vicinity of the Houston Hobby Airport and are in need of an automobile, go to Hertz and ask for Anna. When she gets finished with you, it will be easy to forget all the rest because Anna's the best. In the words of Arnold the Terminator, "I'll be back!" Du-du dun-du-dunt read more

Hertz Rent A Car - Dr. Virgil Jones - Car Rental Near Me - Houston, Texas

Can't get in contact with this place ! Sends you to an automated call with no way to talk to anyone . Got charged for gas even though the car was returned with more than i picked it up with. read more

Horriable rental service and shit customer service!!!! I rented a car for $432 at 2pm and a couple hours after I got the car I was rear ended at 5:25 pm Filed a police report and exchange the car around 6-7pm. They added a $400 smoking fee!! I'm a young women who does not smoke!!! Especially with no time to in a rental car that I had for a few hours?!? I talked to the manager in a wheel chair and was told it was be resolved. No name no direct phone number was given and no one reached out like he said. scamming bs!!! Now i'm going through the bank with evidence to fight this. It's bs DO NOT RENT FROM THESE Aholes!!!! read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

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This is the worst Hertz location in the country. I rent cars from hertz on an almost weekly basis across the country. Literally everyone I have come into this location. They never have any cars ready. Despite being Presidents club. You always have to wait. The personal that work here are unorganized and don't seem to know what they are doing. read more

I was reluctant to rent a car from here after seeing so many negative reviews. I had such a great experience with my car rental. From the airport I went to the counter, which had a sign saying to take a shuttle to Hertz. I went outside and within a minute a Hertz shuttle arrived. Once at Hertz, I went inside and was called to the counter right away. There was no line. I checked in and was directed to the car in the lot. Got in the car and drove off. On my way to return the car, I filled up with gas at the Exxon down the street. I pulled into the return lane at Hertz. There was someone there who helped with the return. Got out of the car as a shuttle pulled in and was back at the airport within a few minutes. So easy and convenient. I really liked the car I rented as well. The whole experience exceeded my expectations read more

I don't recommend getting a rental with Hertz. We rented a car and got a flat tire. We call Hertz Roadside Assistance and the said they were sending a tow truck and ETA was in an hour. We patiently wait and 2 hours later WE calk for an update and they said initial tow truck cancelled. 4 hours later, a tow truck arrives, 1 min later, we get another call from a different towing company that's 90 mins out. The towing company ALREADY here, decides to leave as he hadn't gotten paid for the job. We were stuck another 2 hours. Don't rent from here. read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

My reservation was for 2:30 PM. At 3:30 PM I drove out because they didn't have a vehicle ready until then. Then I filled the tank up with fuel before I returned it. Everything was fine when I dropped it off, then 6 hours later I get a new receipt with a $30 fuel charge. This place is run by thieves. Rent somewhere else read more

Very shady location. Picked up a car which went fine. There were scratches on the car , which I marked. During drop-off, the lanes with receipt were blocked intentionally , with cars facing the wrong way. Only the e-return lanes where open so I dropped off my car. I left the car in the same condition as I got it and I had filled up the gas. 3-4 employees were just standing around . As I walked past, a man introduced himself as the manager and said that I will get an email to review. And if I can complete the review right away. I said ok and didn't think much of it. I did complete the review and gave them positive ratings but then this Hertz location charged me for $156 for "fuel and service " which now I have to deal with calling corporate. It's just ridiculous and a bogus charge . First just avoid Hertz going forward, but if you have to then take photos of everything and demand to use the lane with a printed receipt. And do not complete a positive survey. Wait until at least 2 weeks to do the survey. read more

Shuttle service: *** Location: *** Service: ** Business travel brings me to many airports and Hertz locations, and this one is just okay. I like that it is a very short ride from the terminal to the rental site. It is smaller than expected for a city the size of Houston. I've been to this location 4 times now and only once did they have my car size that I reserved. I guess Gold doesn't mean anything just that you can walk right up without waiting in line. Service, you ask about the car and the response is go pick one out over there... but they are all compact sizes. In the end, I have a car, it is fast easy process to check in and out. The biggest plus, it is close to the airport and doesn't require extensive planning to return the car which I like. read more

Had an early flight and somehow the shuttle bus showed up a minute after I got to drop off (yes!) although I didn't see see any attendants at 4:30 am. I've rented from this location a few times now & more often than not they don't have full size cars (which is the class I usually book) & seems like they have a shortage of cars at this location. When I book, I always get asked what time I'm arriving so I'm thinking with this information from all renters they should be able to better manage inventory and availability? Being a Gold member you have the option to select from a few different classes. If they're out of cars in Gold, sometimes you'll get an upgrade (option to take a car from Presidents circle which tends to have newer cars) This time I decided to wait as I didn't want to take a car with almost 50k miles on it. Part of the fun of car rental is driving a new/newer car with lower miles and something different from what you normally drive, right? Ended up getting a Hyundai Sonata which was ok. Had Lane Drive Assist feature but surprisingly had old school keys vs push button start and intelligent key. Hmmmm The staff (especially the airport transport shuttle drivers) are always accommodating and do their best to meet the needs of customers. Now if they could only fix their inventory issues. read more

I rent from this location often due to proximity to my house, though my husband prefers IAH. However, tonight, Toby- (didn't get his last name but he is an Army vet), reinforced why I will continue to rent here. I left my I-watch in my rental and raced back up there an hour after I noticed. I was so thankful He found it. I am grateful for honest employees such as Toby. Thanks again!!!! read more

Do NOT rent a car using Hertz from this airport. You can see how bad all the reviews are. We arrived last night and waited 45 minutes in the cold for the shuttle to come. All other car rental companies had multiple shuttles come by. When the Hertz shuttle finally arrived, the driver informed everyone waiting that THEY HAD NO CARS. Everyone waiting had reservations and had paid ahead of time. He repeated what he said. We all asked how could they not hold our cars to which he said, "I don't know what to tell you." We were stuck to fend for ourselves. Anyone that tried to call were hung up on. Hertz at Hobby airport is the worst. I called the corporate office to file a complaint and they said every location operates different. Do NOT use Hertz at this location. I have 5 Star status and this is how they treat their elite clients. read more

Very rude rental agents , charged me for gas even though filled it up right before I returned it and the charge was over 100 dollars which is crazy, I left my bag in the car and nobody is even noticing the report I had to make for it because they don't have a direct phone like to call. Terrible experience read more

So I made a reservation a few days for a 24 hour car rental to pick up a friend about an hour away; and then take him home in the Tyler, TX area. I didn't want to put the extra ware and tare, nor the extra milage on dependable but old, high milage car. I got a great rate, $47, for a mid-sized sedan. So I thought "wow, I'm really saving some money here!", that's until my best friend told me that they may charge me a security deposit... I was like that's crazy, I paid with a major credit card...what do they need the extra cash for? I scoured the Hertz.com website for HOURS trying to find justification for what I personally think is a ridiculous policy. I mean the company I work for rents out vehicles to help people with their moving needs, and even for our equipment, unless you're paying cash, there is no deposit...why? Because we have your debit or credit card on file! I digress, anyway, I couldn't find ANYTHING on the website aside from their policy on debit cards and paying with cash. So now we come to the part where I pick up the damn car...I ask the guy behind the counter if he knows why I have to pay the deposit, even when I'm using a MAJOR CREDIT CARD! He was clueless, couldn't even direct me to where on the website it was policy...instead just saying "that's the policy, it is what it is". How rude! Then I ask to speak to the manager, this guy, omg, he was worse than counter dude. Not only couldn't he show me on the website of the company for which he WORKS FOR the policy; even more infuriating, he says "sir I don't work for the technical department of Hertz". He's a manager and should be able to very quickly show me where on the website the policy is stated for a deposit for a credit card purchased rental car. And yet he couldn't...Needless to say, don't go there for your car rental needs, the people who work there clearly need to be fired at worst or completely retrained at best. read more

The worst experience ever! Waiting in line forever. Not enough employees. Horrible. Do not rent a car from here.

This is one of the worst Customer service rentals I've ever seen. No one answers the phone in the store and the national number gives you the run around I finally got the option to talk to a person after going through 10 options to be put on hold for 15 mins and hung up on. I returned the car early and they were closed at 3pm on a Saturday and there was no one that could help me on the lot. I will not be getting a car from this location or hertz ever again. No wonder they filed for bankruptcy. read more

Hertz Rent A Car - Car Rental Near Me - Houston, Texas

I was very nervous about this rental after reading all of the bad reviews (especially because I was traveling with a child) but we had the BEST experience! When we arrived to the airport there was a shuttle outside waiting with the kindest driver we have ever met. He gave us information about Galveston and wished my daughter luck at her dance competition. When we arrived to Hertz we were greeted with more friendly employees and no line. We were given the choice of two cars. The car I chose was very clean and looked like new (also equipped with Apple CarPlay). There was no line when returning the vehicle. The gentleman that checked us out was also friendly and there were 3 shuttles waiting and available to bring people back to the airport. The facility including the restroom was also very clean. read more

Absolutely abysmal. I prepaid for a car, a Tesla Model 3. The car's model was listed on the rental site as "Guaranteed to be available". I arrive around midnight after a long day of travel, and I am told by the shuttle driver that 0 cars are available. No upgrades or downgrades available as their "lot was empty". I was not told by anyone. I received no emails, calls, texts, not even an app notification. I was left to be surprised at midnight in a city that I've never been to. I had to spend $50+ on an Uber to my destination and was then stuck without a car for the weekend of my visit. I received no calls or emails the days after. No attempt was made by them to get me a vehicle, despite it being their mistake. I am now in the lengthy process of getting a refund from their corporate process. It's been 3+ weeks, and no refund yet. Do not rent from this location. It may serve you better to not rent from Hertz at all. This is unacceptable behavior from a company that has already taken my money. read more