Everything and body was on point and very professional thanks SHAY. She made sure my van was great and it was ill be back

If I could give this location zero stars, I would. This was one of the worst customer service experiences I've ever had. Before making the trip to the airport, I did exactly what any reasonable customer would do: I called Alamo's customer service to verify that my payment method would be accepted. I was assured that everything was fine, so I drove all the way to the rental location expecting to pick up my reserved vehicle. When I arrived, the staff refused to honor the information I had been given. Instead of trying to help or offering any reasonable solution, they were dismissive, unprofessional, and completely indifferent to the fact that I had relied on their company's own customer service. I wasted my time, gas, and effort because the left hand of this company clearly has no idea what the right hand is doing. What made the experience even worse was the attitude of the employees. There was no empathy, no apology for the conflicting information, and no attempt to resolve the situation. I was treated like an inconvenience rather than a paying customer with a confirmed reservation. If your company has policies that differ from what customer service tells customers, then your employees need to honor those representations or your customer service department needs proper training. Customers should not be penalized because your company cannot communicate internally. I left without a vehicle, after wasting hours of my evening, because of Alamo's incompetence and lack of accountability. I will never rent from Alamo again, and I will actively discourage friends, family, and colleagues from doing so. There are too many rental companies that value their customers to waste time with one that clearly doesn't. read more

Worst rental place I've ever been too! Signed up to "skip the line" only to be 10 deep in a line with "no vehicles on the lot." How to you enter into a contract with individuals when you have "no vehicles?" read more

had a fantastic experience with both Shar and Erin at the Houston Hobby Airport location. Shar was the one who helped me get my rental vehicle, and the process could not have been easier. She went above and beyond by giving me great advice on which areas are safe, where to eat, and where to have a good time during my stay. She was warm, personable, and we even bonded because her son is joining the military and I served for about eight years myself. I was able to share some advice and experiences, and it truly felt like talking to a friend, not just a rental agent. Erin was my return agent, and she made that process just as smooth. She was super nice, extremely helpful, and even caught that I had left a few items in the vehicle--something I tend to do since I'm forgetful. Her attentiveness and hospitality really stood out. Both Shar and Erin represent Alamo/National with professionalism and genuine care for customers. I left feeling taken care of, and I highly recommend this location! read more

Renting from the Houston Hobby Airport location was the smoothest experience I've ever had with a rental car company. Shuttle service to and from the airport was amazing and both drivers were extremely kind. Everyone that I interacted with here was incredibly helpful and friendly. I didn't have to wait at all when I got the car and my gas was even comped upon returning! Plus it was very affordable. My first time renting through Alamo and I would absolutely recommend it to anyone! read more

I've rented cars from the HOU Hobby location twice now for work trips and both times the experience was efficient, painless, and very friendly. Counter staff and shuttle drivers greeted me and made my transitions super fast. The returning agents greeted me with big smiles and got me on my way fast. Great experience. read more

1st time trying Alamo. Check-in in Philadelphia was Excellent! But I could not get online x press to wk... so I ended up back of line. But.. the guy working line was very fast and efficient!! And very pleasant. I thought the Nissan drove fantastic. Dropped in Richmond VA- excellent very fast- the girl was so sweet and professional!!!! 5 stars (but ck the online stuff- had trouble with site- but could have been my phone. ) read more

Daisy greeted me with a emailed and quickly got my paperwork completed. She saw that the car class I had reserved was not on the lot, so she went and brought one around. All smiles! great experience!! read more

Today we returned from our cruise from Galveston Port. We arrived to Hobby Alamo and was greeted by Monica Winfree . Excellent Customer Service; Ms Monica Winfree asked questions to make sure that we had the right accommodations. We had a lost while at sea but the burdens were lighten once receiving Great Customer Service. Thank you Monica Winfree. read more

Going on a road trip, I needed a car bc I did 't want to use my own due to the wear and tear. I've been renting from Alamo for years, but the last few times (May, Aug, Oct) were the worst. Barely any cars on the lot. I did the Skip the Counter, which I normally do, but couldn't the last 2 times because there were NO vehicles (I'm not exaggerating) to choose from and I was forced to go to the counter. Relayed my request for the type of vehicle and then waited, waited, waited, and waited as they tried to hand me a minivan or large suv. There were reasons why I reserved the vehicle I did. I specially ordered and paid for a crossover suv and that's what I would have expected to be ready for me at 11:30am (reserved pickup time). But nope. It was frustrating to say the least. I came here during my lunch hour so that I could pick up the car and head back to work for a meeting. 1.5hrs later I was finally given the type of vehicle I reserved after they had to get it from some other lot. I was observing this entire communication between the employees, and they really need some sort of headset and tablet to keep track of who needs what etc. It just seemed like chaos. If they did have them then they weren't using them efficiently. The employees were nice, but that still wasn't enough for me to crank up their star value. The long wait and lack of vehicles really irritated me. It will definitely make me question whether or not I will use them again in the future. read more

I'm not even sure why this location has such a low rating! First, I just became a Alamo loyalist! Why? Ms.P you're awesome! Ms.Mary you're a gem! D at the counter, I don't want to mess up your name, thank you! Came in on Friday, July 26th. These three made my visit one to remember. Even the sweet lady who picked us up from the airport! Great customer service! You better believe I'm coming back and using this franchise from here on out. Kudos to the manager, you hired a group of WINNERS! read more

It's been over a month now and they STILL haven't responded. Seeing from the newest reviews, seems like it's a everyday occurrence to be scammed by these staff members. read more

Alamo Rent A Car - If you can show me where it says you need to rent the day of arrival, I'll pay for your rental myself. - Car Rental Near Me - Houston, Texas

Amazing staff I wish I remembered her name I just remembered she is from Ethiopia she was amazing super friendly and attentive. We were in on Wednesday October 25th around 12/1 Front desk worker took care of us even though they didn't have our car she got us in something similar for a good price and made sure that we knew that we are not being forgotten because it took a awhile for us to get the car. One of her coworkers was trying to give our car away to a walk-in and she said oh no no they have a reservation they come first. Haven't had customer service like in a very long time thank you for making our trip to Houston a pleasure. If all Alamo workers are like this I'm a customer for life. read more

We had a flat tire and there was no jack in the car. We were stranded on the interstate for hours and had to pay to have the car towed. Will NEVER use Alamo again due to their lack of service! read more

Hannah was such a sweetheart! She was quick to help us and gave us the best Houston welcoming. She provided humor, knowledge and kindness Thank you Hannah !! read more

Conveniently located on the outskirts of HOU airport, and there is a shuttle from the airport terminal with friendly drivers. I rented a Toyota Rav 4 from Tues Afternoon thru Friday afternoon through Costco for about $196. I arrived and they insisted on the $6.99 per day insurance / road hazard coverage. They did not have the RAV 4 so they gave me a VW Atlas, large SUV, considered premium, instead. It got only about 20 mpg but it was nice, fully loaded, plenty of safety features and fun tech toys. I needed to extend for 1 day, called Costco, they said had to either call Alamo direct or bring car back and re-book 1 day through Costco. did not want the hassle to drop, re-book, and pick up a different car. So I just called Alamo and the rep said $75 for 1 day. He would not budge and said the rates vary every day and could be as much as $150 per day so $75 was a good deal. Kind of a rip considering I did not ask for the premium car and they did not have the Rav 4 for me. $75 for 1 day seemed excessive. I also returned it a little early but they would not give any credit. The staff was friendly and they did give you 1 free bottle of water, nice considering it was about 99 degrees with 85% humidity. They are not super fast and can barely handle more than 2 customers at a time. The shuttle drivers were super nice, friendly, helpful, and waited for us to finish our transaction. read more

The worse experience I have ever had, from the time of them not wanting to follow through with the original booking. To them lying saying they cant cancel booking and making me pay twice. The vehicle was dirty when received, it's like they just wet the car and gave it to me. There is no direct number to the actual location and apparently customer service knows nothing about what actually goes on in the store. I would never rent here again ! read more

This is the worst Alamo location I've ever been to. The clerk lied about being able to use a debit card to rent a car, she told me that I would have to leave 1200.00 deposit on a 98.00 car rental and I am a rewards member. She then lied and said that I couldn't use my debit card even though I was on a round trip ticket. I had to call the customer service to turn her in and they told me the district manager would call and that never happened. I had to go all the way to another location to pick up a rental car. Everyone at this location is HORRIBLE and should be replaced with people that know policy and are customer service professionals!!!!!!! The manager didn't know anything!!!!!!! read more

I regret making reservation with them for my daughter On a Saturday there is 1 shuttle allowing only 4 people and it goes to 2 different lots. Then only ONE person working counter for cars. Ridiculous read more

Hobby airport use to be great. I had an incident where Sadie and another lady I won't mention her name because this was above her. They over charged me my bill was $400 they charged me $600 I asked them about that they said they will fix it. I came back Rented a car and Sadie stated that she would fix it when I come back and she also adjusted my rental car due to some new rule and charged me again $655 which my original was only $300 some odd dollars and when she combined them she over charged me and never fixed it and said she will be there when I returned the car and never was to fix it and I had to catch my flight A STRAIGHT SCAM! FRAUD ACTIVITY. And I gave them both tips secretly and they act like something was wrong with the car to be able to make the adjustments maybe to save them idk but I haven't received my money OFF the difference MIND YOU I HAVE A CHILD SO NOW THEY ARE MESSING WITH HER AND I DONT PLAY ABOUT THAT BUT THAT AINT IT! I come back to talk to them about it and they called Keegan the NEW sup because he was never there when I came MIND YOU I got pulled over in their car the cops said their car was not registered and when I had all the paper work for the car. Keegan said they pulled over a black couple before and took that man to jail because his seat was sitting back and the cops thought it was suspicious. My child was slp and the seat was back so I guess they thought it was another black man to take to jail. According to Keegan! The SUPERVISOR OVER THE STATION! He never did anything about it! Came back let me go back to the story. I'm there asking where is my money from last time. Sadi acting brand new like she didn't do OR SAY what she did and Keegan got mad they was disturbing him on vacation so he was irritating about the whole situation they told me to call him he has a whole ATTITUDE! Mind you this the same dude that told me the cops did the same thing to someone else In Their car. HE IS SO UNPROFESSIONAL, hung up because he was he was upset he was being bothered on vacay the employee apologized to me MIND YOU I WAS THERE FOR A CANCER SCAN AND HE THEN DENIED ME A CAR BECAUSE I WAS TALKING TO AN EMPLOYEE WHICH HE ASKED ME TO ASK THEM ABOUT SOMETHING and couldn't listen to him at the same time and he yelled at me and hung up and I had it where the employee can hear it and she was so hurt by what he said and did she kept apologizing! I called so many times to there, text, called into the 800 number several times which is all documented and no response no call to make sure I was ok no follow up or anything and mind you IVE BEEN FOLLOWING UP SINCE FEBRUARY! I was racially profiled, pulled over because of their car, had anxiety from the whole situation, they had guns, my daughter was scared, we were both shaken up. I called Alamo while in the traffic stop so they can hear so THEY HAVE THE RECORDING WHICH IM GOING TO HAVE MY LAWYER PULL and they never once called to check on me and their cars flaws and being harassed by the cops when I did nothing wrong! I am filing a case against them with my lawyer because nothing had been done and they don't care. 14yrs with Alamo and this is how they treat their loyal customers! Never again! I'll see you all in court!! This IS FRAUD! They don't deserve not one star! Keegan should not hold the position he is in or need to be retrained because he LACKS PROFESSIONALISM! I don't even have nothing against these people just give me back my money. And address the cop situation! They should be apologizing and nothing! Karma. ******DO NOT DO A SURVEY UNTIL YOU RETURN THE CAR SO YOU CAN GIVE THE TRUTH! They laugh in your face and then over charge you and take your money fraud ALERT********* I even texted to ask if I can have an explanation to why he wanted to deny me a car during a time I had to make sure I was in great health which I was already nervous about and they made my nerves bad and late to my appointment after having to rent somewhere else. Very rude and inconsiderate of KEEGAN AND SADIE I wouldn't recommend anyone to this location. I still til this day May 2nd I still haven't heard anything! read more

See all

Terrible location. When we picked up our car they were short on vehicles and it took 30 minutes for them to find a car for us. When we went to drop it off early morning they were closed and there were no options for after hours dropoff. It would have been nice for them to tell us this since our flight leaves at 530 and we cant check in our car till 4am. Terrible management, terrible service. I will never rent a car from Alamo. read more

If I could give this company and location a negative 5 stars, it still would not represent my frustration. I will also say that I have been an Alamo Insider for a number of years. I knew that my family would be flying into Syracuse on December 25 so I made a reservation for a AWD Tahoe in August. Not knowing how the weather would be and also being from Houston, I wanted a vehicle that was: 1) Large enough for my entire family (7) and also 2) Capable of ease of driving in wintry weather. Not once did I receive any notice of problems at the rental location. In fact, I reconfirmed my reservation on December 23, just to make sure we were OK. So we get to the airport counter and were told that they did not have the vehicle that we reserved. In fact, Alamo did not have anything large enough for us at all. It did not seem to bother them at all. In fact I had to keep insisting that we needed a vehicle large enough. After checking with the other affiliates (National and Enterprise), they finally found a van that with our luggage we had to squeeze uncomfortable into. This vehicle was: 1) Nasty - don't know when it had been cleaned, 2) Smelly (we had to purchase a freshener the same day as my wife was chocking on the cigarette smell), 3) Was over 20,000 miles past the maintenance date on the window sticker, and 4) Did not have a full tank of gas. I have tried and tried to get Alamo to contact me to discuss this situation (filled out their survey - gave them 1 star on all categories and left my contact information with a request to contact me in the survey.) I also went on-line and asked the chat person (not a bot) to have someone call. I have not even had any attempt for them to contact them. I feel like I had the proverbial bait and switch and I feel they should at least make an attempt to deal with this. I influence a lot of my co-workers in their travel for our company and I have passed this experience along and I know that we will never use Alamo again until this issue is resolved. read more

Claudia and Laura were extremely helpful. We needed a vehicle for 7. Securing the reservation was simple, the vehicle was actually there up on pickup. Simple quick pickup and drop off process, these ladies made it easy-peasy. My husband dropped off our vehicle after 12:30AM and even after a long days work these ladies had excellent customer service. We will be using Alamo again. read more

Alaom list the SUV size as a Ford Edge comparable but what was received was not the equivalent in size. Complained and they said the Chevy SUV was the same. It was MUCH smaller. They would not change the price. Also, the car was very dirty. read more

Had a reservation through my Chase Southwest reward credit card. Arrived at this location hoping for a suburban but I was told they didn't have any. After having a conversation with. Omar quickly went to work, he walked the entire yard and compared different models. He even called enterprise to see if they had something but we lucked out and found a Yukon XL. I truly appreciate Omar's above and beyond attitude and dedication, hell, he even cleaned the car for me!!! Way to go Alamo read more

Alamo Rent A Car - Car Rental Near Me - Houston, Texas

Alamo and it's astonishing weekend special offer came at such the right time. I was needing it to go on a trip to nola and my booking was so last minute. Seeing as it was last minute I still was able to get this manager special for 4 days for a new dropping $65! Picking up the car was a headache. The navigation of where to go can be confusing because you can clearly see the businesses sign but it's like ayos mios where do I enter! Luckily I was able to check in, pick my own car, and ride out . I liked that option instead of them picking the car for me. Returning it did take a tad bit longer but it was the fourth of july weekend so I didn't worry. This experience was such a joyful one. I will surely consider Alamo in the future for bookings and trips. Thank you for your service. read more

If I could leave 0 stars, I would. This company operates as a complete scam. We were unknowingly charged an extra $550 drop fee without notice. We had a one day rental that was originally estimated at ~$15. We ended up being charged almost $800 for a ONE DAY rental. The customer service was completely unhelpful and we will never be using this service again. Stay Away!! read more

Everything was easy about this car rental from there location of the desk in the airport to the check out and check in process. We will definitely use Alamo next time we travel! read more

I decided to rent a car for my two days in Houston and found a good deal for about $19/day for a midsize car. I got to the location after a quick shuttle from the airport. The employee was exceptionally friendly and offered me a bottle of water as well. It was raining pretty heavily so the employee pulled the car up for me. The car was a Nissan Sentra which was smooth and well taken care of. No issues with the vehicle during my trip. I returned the car and everyone was very welcoming. No complaints. I think what makes car rental businesses a non-5 star company is that there are so many excess charges that drive up what would be the $19/day rate. My total ended up being $88 and that included pre-pay gas. It was a good experience so no complaints just need the rates to stay consistent with what's advertised. read more

Alamo Houston hobby, when you fly in at 3:00 am don't expect the airport terminal Alamo booths to open at 5am as everyone you call tells you, they don't open any of the Rental car booths, the phone reservation phone number to call say the hours are 5am to 1159 pm and they'll tell you the airport booths open at 5 AM this is also false they don't ever open, shuttles don't start running till 7:30 AM so be aware of that, If you fly in before 7:30 AM you will need to go to the offsite Alamo rent a car to pick up your vehicle we had to take Uber And they were open at 0500. read more

I want to give a warm thank you to the entire Houston airport Alamo team. Manager Kai, walked me through the entire lot to help me find the perfect vehicle. He was detailed and explained features of each vehicle available. Then Kai proceeded to walk to the line where I was welcomed by Arnesta and Teresa. Arnesta was a delight to work with. She made the entire process seamless. The paperwork was thoroughly explained. To put it simply, Arnesta, Kai and the Houston Alamo understand customer service. Most importantly, I was out of the airport within 30 minutes. I can't thank the Alamo team in Houston enough. I will definitely utilizing Alamo in the future. read more

Dominique was extremely friendly and welcoming as soon as I arrived. She was quick to assist me and was still able to create rapport with me, I will definitely be going back. read more

Terrible experience - weekend getaway ended up costing extra $250 bucks! Got a $95 fee for "washing car" cleaning fee because there was sand from the beach. Then five months later I get a $156 fee - no one can tell me what it was, transferred by phone multiple times....then they say I kept the car an extra day because apparently I turned the car in a couple of hours after the time I picked up. No communication or notification; the fees are obviously excessive. Won't do business with Alamo again and will encourage anyone I know to stay away as well. read more

Well, this place was going to get a better review from me. However, they literally will not help you if you leave or forget something in their vehicle. My husband and I had an early Sunday morning flight, and he accidentally left his hat in the floorboard. He realized maybe 15 minutes after we dropped it off and had just passed through security. His attempts to call were futile--this could have been handled pretty simply--put the hat on the shuttle bus & hubby comes out to get it as they are dropping people off--and everyone is happy. Yet, there is NO direct number for the rental agency. You must call some generic number and even then they refuse to transfer you to that specific location. The most they do is transfer you to a "lost & found" number. And what do they tell my husband?? That it depends on the honesty of the person working if your item shows up on their "lost & found" website. Well, obviously this location has some not so trustworthy people cleaning out the cars because no such item has been found. And unfortunately for him, the hat had sentimental value & cannot be replaced. I am truly disappointed in the lack of customer service through Alamo. I'm thinking it might be worth a few extra dollars to rent from a competitor. Otherwise, if you are the type of person to never, ever leave anything, than maybe this is the place for you. The cars are typically clean and employees are normally very friendly. read more

Had to replace tire that blew out on vehicle. While replacing tire the technician determined the other front tire had to be replaced as well since it had an enormous bulging lump on it. Also, the vehicle was due an oil change when we picked it up. Seat belt on drivers side was defective and would not snap. When attempting to discuss these issues with Chris, she was a bitch and offered us $64 for $530 worth of new tires. Did I mention the vehicle required specialty tires. It was only a Chevy Malibu people. DO NOT GO HERE! When we told Chris we would be escalating her decision, she said we would never be able to rent from Alamo again. Who in hell would want to! Good riddance. read more

Was headed to the Houston Area because my daughter (who lives out there) was getting married and I decided to pick up a rental for the week. After checking out online prices, I went to my Costco Travel and see what they had to offer and I found a great deal for the week with Alamo for a standard car with unlimited miles so I booked it according to the time my flight was to arrive and depart. Arrived at Hobby 40 minutes late (bad weather) and was worried about my reservation because by the time I got from the shuttle to Alamo car rental it was almost 50 minutes past pick up time, but the agents at the desk didn't even mind and said these things happen. Gave them a few pieces of my information, had to initial some papers and was given my choice of cars to pick from. I went with the Kia Soul, put my bags in and off I went! I went all over in that Soul, it had great gas mileage and roomy, had 4 adults & one car seat in car and never felt squished! It was time to head home and returning the car was just as easy as picking it up! Great customer service both at arrival and departure, didn't have to wait more than 3 minutes for a shuttle to leave the airport & to get back from the Alamo rental. Everything went smoothly! Wouldn't mind renting from them again next time I'm in town! read more

Alamo Rent A Car - Car Rental Near Me - Houston, Texas

I followed what customer service asked me to do. I emailed care@alamo 3 days ago. And just like every other email I sent them, they ignored it and did not respond. I was willing to follow up and give a great response if this was resolved. I guess they are just a poorly managed company with horrible customer service. read more

Usually this is my preferred rental agency, I rent 3-4 times a year. However,due to a flight delay I arrived at 11 pm. Staff at counter was very helpful & gave me a free upgrade because the car there was a car available sitting right next to the door and staff said, "Just take that one so we don't have to drive it back". It was late and I was exhausted, and the car looked fine on the outside. It was not until the morning that I noticed the seats were stained. The front was not too bad. The backseat was especially gross! Thankfully, there was no one else traveling with me and I was not held responsible for the gross stains. Next time I will inspect the inside and outside before driving off. read more

Alamo Rent A Car - Car Rental Near Me - Houston, Texas

Had to come back to rent a car for trip to Dallas, San Marcos and College Station. (Didn't want to add miles to my car.) I prepaid for a compact car for 4days with a grand total of $108 w/ taxes. (I book car 3 weeks in advanced.) Again, I experienced friendly efficient staff. I had a quick friendly conversation with the clerk about my trip and he offered upgrades without being pushy. I was lucky to get a Toyota Camry 2015 Sport Edition. He (clerk) even set the Eco drive mode for me since he knew I was planning on a long drive. I returned car early and received a refund. Paid overall $93 for car plus total gas $60 for 1,000 miles of driving. I was definitely be back. FYI- no insurance, no extras, etc.. read more

What an easy and breezy experience! I booked my rental an hour before picking it up through Priceline's NYOP tool and was able to secure a full size car (2015 Hyundai Sonata, great drive btw, if not a little dull) for about $10/day including tax! I believe they moved locations across the street from where they used to be, not 100% on that though. The new location is expansive and nice and the waiting lobby has multiple counters with reps waiting to help you. Not exactly sure why people complain about rental cars. Sure there is price gouging during the holidays and peak seasons, but we live in America and where there is an opportunity for businesses to bank, they will. In any case, when I arrived I was assisted by two very friendly associates, Joaquin and Alexis, I believe those were their names, who got me in and out of the building FAST. I am talking 9 minutes from walking through their front door to driving off the lot in the car. That is pretty impressive. Even though the car was clean and I was there for only 9 minutes, they were able to wash it for me again and brought out a sparkly new rental ride. The drop off was even more simple. Pull in through the gates, into the appropriate aisle that they direct you to, step out with the keys, let them do their quick run through of the car, and a minute later you are walking out with your receipt. Now, if you show up with a car that has less gas than you were given or has damage that you caused and you have to pay up, then suck it up and pay up. You signed a rental agreement stipulating your obligations, so take care of them. Renting care should be an easy and smooth process and this Alamo location restored some of my lost faith. Thank you to Joaquin and Alexis for the smooth transaction and the cold bottle of water on that muggy day! Customer service is so often overlooked and this location seems like they are starting to pride themselves on that. Always a great sign. I am an Alamo believer. read more

Alamo Rent A Car - I got the new 2015 Sonata. Get to give this bad boy a test - Car Rental Near Me - Houston, Texas

See all