There was only one person working with a long line. We…read morewaited 45 min wait to be serviced. This is absolutely ridiculous when you have reservations and you know how many people are getting cars at a specific time. You should have the right amount of staff in order to service your customers.

This hertz is usually a go to rent spot and overall, it was a positive experience. They have a…read moresolid variety of vehicles to choose from, which makes it easy to find something that suits your needs specially SUVS IMO. (pictures show a Nissan rouge 2025) The cars are generally clean and well-maintained, which is definitely appreciated. Their cars could be cleaned a little bit more thoroughly, however not too shabby. The customer service is friendly and helpful, and the staff does their best to keep things moving. However, the check-in process can be a bit slow at times, especially during busier hours. It's not a huge deal, but it's something to be aware of if you're on a tight schedule. Once you get through the check-in process, everything runs smoothly. The return process is also straightforward, which I appreciated. This Hertz location is reliable and convenient, and I wouldn't hesitate to rent from them again. Just plan a little extra time if you're picking up during a busy period.

I wish to compliment Erin S. at National return customer service. She is outstanding in her…read morehospitality and service. I don't know how she does it so early in the am when I return my car. She greets you by name and a smile each and every time. She welcomes you back. Erin deserves a feather in her cap and an extra day off! Come fly with us. Keep it up Erin. You are outstanding!

I've had the worst experience with National than I have with any other car rental service I've…read moreused. When I arrived on Sunday at 9am when they were supposed to open, no on was there. I waited 15 minutes for someone to show up, eventually had the car brought over to find the tire pressure monitoring sensor was on, but that model didn't show the actual pressure. Went back in, they took the car and then brought it back with the same error showing and said it was fine to drive. Not to mention the exterior of the car was very dirty, with a couple half-hearted swipes with a rag it looked like. About 3 hours into my trip, I got rear ended at a stop light in a small town in Texas. Police showed up asking for insurance information that I wasnt on my car rental agreement. I spent the next hour being bounced around National's hellscape that is their customer service departments. No one has access to the info I needed, but they were happy to keep sending me to another department or giving me another phone number to call. Finally, the officer said don't worry about it, you aren't at fault. National can figure out the insurance side and let me go. Then I got to spend another 45 minutes trying to find out what National wanted me to do with the damaged vehicle I was now stuck with. I was told that the nearest location I could swap it out was at a small regional airport an hour out of my way. But not to worry they would call ahead and set everything up. When I arrived, the clerk and manager had no idea who I was and that they had no vehicles to rent for THREE OR FOUR HOURS. I still had 3 hours to drive and it was 6pm by now and I had a job to get early the next morning. This delay ended up with my being late for that job and having to cancel my flight and instead drive 8 hours to my next assignment. I called National AGAIN to try to switch to a more comfortable vehicle, was told again to go to another branch and they would set everything up. You can guess what happened next, that branch had no idea who I was and had nothing available. I have not heard back from National regarding any of this, any contact has been on my part chasing them around and receiving noncommital "apologies". Edit: I reached out again after National's automated response to this review and was told again that there was no way to contact anyone higher up or to address my issues and that I would receive a call back "sometime". Thanks National!

Car rental places usually have a really bad name, but this one was great. They didn't put a lot of…read morepressure on to upsell and they were very accommodating with pickup / drop off times. Pamela (I believe that was her name, the lady that greeted me) was more than pleasant and just an overall pleasure in general. Giovanni (the guy that checked and actually gave me the car) was very nice and helpful as well. I will use this place again when I need a rental car in the future.

Shuttle ride from Hobby airport was good. Tommie did a great job getting our bags on and off the…read moreshuttle and safely driving us. We had no wait once we got to Enterprise and Roy took great care of us. Staff was eager to help our full shuttle. We were able to get a GM car which I preferred. Exiting the lot was easy to. I highly recommend this location! We were in and out within 10 minutes!

Enjoyed fantastic service from every person we encountered--the shuttle driver was friendly and…read moreprofessional, the gentleman overseeing the lot of cars was warm, welcoming and quick to help. The young guy who was manning the gatehouse as we left the lot was outgoing, kind and efficient. Great experience all around!

Everything and body was on point and very professional thanks SHAY. She made sure my van was great…read moreand it was ill be back

!!!!! literally the ONLY review that will matter lol. Just make you actually read it or you're…read moreliable to pay 2-3x more than you expected to or be pissy because you think you're going to get Hertz level service! I've rented at this location about 5 or 6x and I promise you, Maliah is the only competent and kind worker here. I fear the others are some of the laziest and the most blatantly rude workers I've encountered in a long time. They will greet you but do not like answering questions OR the phone. Like I dead had to wait 1.5 hrs once and the phone rang like more than 15 times and they didn't answer once. BOOK ON THEIR WEBSITE ONLY!! Do not use their app or a third party site as they will overcharge you and do not provide you with a full list of Easirents policies that will also lead to more charges lol. MOST IMPORTANT PART!!! If you want to pay the actual price you saw when you booked then you have to come with your own FULL COVERAGE insurance and deny the toll pass, which is like $20+/per day. If you only have liability insurance then they'll charge you like $15/per day vs $35/per day if you have no insurance. Also, if you deny the toll pass make sure you set your maps app to avoid tolls and do your very best to not get on the express way (the feeders take a little getting used to so pay close attention to the road signs) because they will charge you $25 for going on it PLUS $25 every single time you get on- it's NOT per day‼ The shuttle is super unreliable from the airport to the rental location but when it comes, the drivers are pretty friendly and it's not a long drive to the hotel/rental location. I suggest getting a ride share if you're on a serious time crunch. Pro tip, call and request the shuttle as SOON as the flight attendants say you can use your phone lol. From the rental location back to the airport is wayyyy smoother. It runs on a tighter schedule. I can't remember his name right now, but the young male driver with the locs is always smiles lol. The actual rental location is dingy and could use a lot of tlc. From the chairs, to the decorations, to the smell- yeahh they leave a lot to desired BUT the hotel attached is usually pretty clean and that's a major plus since their bathroom is in the hotel. Now, the cars are probably going to be dirty lol so be sure to bring a travel size pack of Clorox or Lysol wipes and a plastic bag to possibly collect trash. I've also gotten a couple that didn't have a working phone port or don't have a usb port at all just the c-type, which is obviously out of their control but something to note so you don't end up having to buy a new phone charger. If the car is noticeably dirty (inside or out), complain and ask them to allow you to return it with half a tank less than you got it or on empty if you have a booking longer than 4 days. They're usually pretty good about being accommodating because I think they all know the cleaner sucks or that the cars aren't getting cleaned at all. Oh and sometimes they get overbooked and won't notify you even if you have a reservation so I suggest booking another reservation that won't charge you if you don't show up. So yeah just come in with low expectations or pray Malliah is working lmaoo. It's cheap as hell but it's literally because they wouldn't last charging anymore than they do! Happy renting :))

There was nothing easy about this place. Save yourself the headache! Do not book here! I want to…read moreknow how is this place even open!? We've been sitting here waiting to be acknowledged for two hours and they have only "helped" 4 customers. Two people appear to work here and only one is checking customers in. The only reason I haven't walked out is because I paid ahead of time for this car. We have a reservation! We booked through Armed Forces Vacation Travel! This is how active duty military are treated? The office is filthy. The staff need proper training on how to handle customers and the extremely long wait times. They are slow and rude! This has truly been a nightmare after traveling all the way from Hawaii.

After having the most stressful day at the Hobby Airport with a cancelled car reservation from…read moreanother rental company, Thrifty Car Rental saved the day! I needed a car in 30 mins and Thrifty was able to accommodate me with the best prices at the airport. I had a very stressful day and had been crying hysterically before getting shuttled to the Thrifty office. Tamica and Kentrill were a breath of fresh air! OMG they were so sweet to me and made me feel so welcomed upon arriving. I felt like i was finally able to calm down and breathe. Tamica took her time to help me and we had such a nice conversation during the process. I am so thankful i chose this company, not only being able to get a last minute vehicle , but to receive such amazing care and service from Kentrill and Tamica . Thanks a lot you guys, you truly made my day so much better! We need more people like you. Thrifty will be my first choice for all my rental car needs.

day after we returned the car with FULL tank of gas ( received car with 3/4 tank) There is a new…read morecharge on my card. The number at this location is not working we called from different phones and the call fails. Call the toll free number and you get to talk with glorious AI and then get cut off, after a long hold. AI says we havent returned the car??? Finally got someone to answer a phone after a 20 minute wait, we were told the charge was because we turned in the car a day late. BS we dropped the car off between 2-3 Pm on Monday the 14th the didn't clock it in until Tuesday. c'mon people you have a job DO IT

This review is a bit overdue but it's my experience after traveling to Houston via Hobby airport…read more You take a shuttle to this location from the airport. I don't know if there was something crazy going on at the time but the wait was over an hour to get a car. I made the mistake of selecting dealers choice and got a Tesla -_-. The car was dirty with spots on the roof and a peeling steering wheel. I ended up getting charged $15 for not bringing the car charged to the same level I received it, but I got the car at 99%. How was I supposed to drive to the airport at 100% and only use 1% before drop off? I wish they offered some sort of charging on site to avoid stuff like this. I will say the staff were friendly but pretty nonchalant in terms of the wait. I wouldn't use Avis again.

Oh how the mighty have fallen. Correct me if I'm wrong, but I always thought Avis was one of the…read moretop tier car rental companies. I've dealt with this location before. It used to be alright. Now I see they have joined forces with Budget and Payless and I feel like the service reflects that of a low budget rental company. Getting in and out is annoying. Only rentals or shuttles can drive in. If you are getting dropped off or picked up, your ride has to wait outside where there are tons of no parking signs. The staff here mostly all have an attitude. Good luck complaining about anything because they will just roll their eyes and you and say there is nothing they can do. My last rental was a 12 passenger van for a family trip. Online it says a Ford Transit or similar. They get you with that similar part. I've rented many Transits. They're spacious and have all the modern things like an auxiliary port and a screen display for Apple play or whatever you use. What I got was what felt like an old Chevy creeper van. So old, they had cigarette lighters. There was nothing to plug in a phone or even a Bluetooth connection. Just a radio, not even a CD player. I walked right back into the office to ask for something else and they just basically laughed at me and said I have no other options. The vehicle also had alot of physical wear on tear on the outside and well as inside. Did it get us from point A to point B? Yes. But I expect a newer vehicle when renting. I will do my best to stay clear of any Avis Rent A Cars in the future. This location especially. On to the next!

I really hope this reaches someone who can implement this for training throughout your company. I…read morecame in to Houston for a family reunion. Not wanting to inconvenience my family due to them possibly being busy, I decided it would be best to rent a car. I was able to make a reservation for a car while exiting the airport, which I found to be very convenient. When I came out the terminal, the shuttle for the car rental place was already outside and ready to take me to the location. Once I got to the rental location, I approached the desk and gave the customer service rep my ID and reservation number. Once the rep found my info, I was told that I was too early for the reservation and needed to wait. No problem...understandable. After about 20 minutes, I was allowed to come back up to the desk to process my rental. The rep I dealt with was pleasant and gave me a good recommendation on somewhere to eat. Everything was going well until it came time to authorize my car rental purchase. Once I inserted my card, everything was confirmed and approved. By the way, please make sure you have a credit card for the rental. I saw at least two people come in with debit cards not be allowed to get their rental. Here's where the issue occurred. Somewhere in the rep's process, it was discovered that I had a rental car out in their system. I confirmed to the rep that I have a rental through Avis back home that I was using for business purposes. Once this was discovered, a manager was alerted of the matter. The manager stated the only way I could get the rental would be if I had another driver on the vehicle. Since I was traveling by myself, I was not allowed to get the rental. No problem...understandable. Seeing that the authorization on my card went through, I asked the rep when the authorization would be removed so that I could attempt to rent from another company. The rep stated that they didn't process anything so nothing should've went through. Houston...we have a problem and it's not understandable. I advised the rep there absolutely was a charge that went through and I needed to know when it would be gone. They stated it should be cleared after midnight. Unfortunately, the authorization is still on my card and I wound up utilizing rideshare companies the whole weekend to get around. It was a great inconvenience to what I wanted to do. I don't know the process for getting reservations done, but something needs to be instituted that prevents this from happening to anyone else again. I probably could've went to another place, but my time had already been soured by the experience. I hope this finds the right department so that this step could be implemented.

Bus shuttle to and from the airport to and from the airport was the only good thing about my…read moreexperience. My main complaint was that my estimate was $194.13 and was charged $382.41. I asked for a copy of the contract I was signing and was told, "This is Payless!" The car smelled like marijuana with a fragrance overspray. I drove with the rear windows down. The windshield was so dirty I could hardly see out of it. There was no wiper fluid! I had to pour water on it while the wipers were working. At the return, I was told that I would get a final receipt via email. Its been 4 days and I haven't received anything.

This place deserves negative stars!!! Needs to be shut down immediately!!! This "business" is in a…read moreback room in a hotel. It was our first time in Texas and this was the first business we encountered. It was so bad it gave us an ill perception of Texas!!! You walk in the office and two dudes are sitting behind a desk chomping on gum and are like "yeah grab that paper!" They hand you a list with 100 names on it... "Find ya name, it's gonna take 20 minutes with every person on the list..." That's what the clown with the fake jewelry said... Thank God, I said forget this... And we went and rented at a REAL rental company... This seems like a front... Not even a real business... I wouldn't trust them with your credit card info... Shut this place down!!!

Do not, I repeat do not rent with this Shady car rental company! Nothing Is E-Z about them. If I…read morecould give them a negative star I would. They do not deserve anything greater whatsoever. I booked with this company through Priceline with the last minute decision to go out of town for my birthday. Little did I know that this would be a nightmare from hell. First and foremost the location is hard to find. They don't even have a sign on the road indicating where they are located! Secondly the customer service is horrific. The so-called manager is a joke and very rude. While booking I was informed that since I am a local I have less privileges than someone from out of town. Apparently, if you are a resident in Houston you are only limited to 750 miles along with all this additional proof of car rental insurance. None of this is mentioned prior to booking just so that is clear. I found this is hilarious because if I was from another state I wouldn't be required to provide these documentations , or be limited on mileage. After going back and forth with the manager and calling the customer service line, nothing was resolved. Customer service were just as incompetent as the people at the location. This is absurd because, once again, none of it is listed on their website. So now I'm having to file a dispute with my credit card company because I was never given a rental car due to foolish requirements and priceline not wanting to take ownership. I will never return back to this unprofessional, incompetent, and Shady business. They should not be in business. Thank God for Alamo Rental Car for taking me in last minute and allowing me to continue on with my birthday plans. Thanks for the headache UN- E Z scam a client!