This place deserves negative stars!!! Needs to be shut down immediately!!! This "business" is in a back room in a hotel. It was our first time in Texas and this was the first business we encountered. It was so bad it gave us an ill perception of Texas!!! You walk in the office and two dudes are sitting behind a desk chomping on gum and are like "yeah grab that paper!" They hand you a list with 100 names on it... "Find ya name, it's gonna take 20 minutes with every person on the list..." That's what the clown with the fake jewelry said... Thank God, I said forget this... And we went and rented at a REAL rental company... This seems like a front... Not even a real business... I wouldn't trust them with your credit card info... Shut this place down!!! read more

Do not, I repeat do not rent with this Shady car rental company! Nothing Is E-Z about them. If I could give them a negative star I would. They do not deserve anything greater whatsoever. I booked with this company through Priceline with the last minute decision to go out of town for my birthday. Little did I know that this would be a nightmare from hell. First and foremost the location is hard to find. They don't even have a sign on the road indicating where they are located! Secondly the customer service is horrific. The so-called manager is a joke and very rude. While booking I was informed that since I am a local I have less privileges than someone from out of town. Apparently, if you are a resident in Houston you are only limited to 750 miles along with all this additional proof of car rental insurance. None of this is mentioned prior to booking just so that is clear. I found this is hilarious because if I was from another state I wouldn't be required to provide these documentations , or be limited on mileage. After going back and forth with the manager and calling the customer service line, nothing was resolved. Customer service were just as incompetent as the people at the location. This is absurd because, once again, none of it is listed on their website. So now I'm having to file a dispute with my credit card company because I was never given a rental car due to foolish requirements and priceline not wanting to take ownership. I will never return back to this unprofessional, incompetent, and Shady business. They should not be in business. Thank God for Alamo Rental Car for taking me in last minute and allowing me to continue on with my birthday plans. Thanks for the headache UN- E Z scam a client! read more

WARNING: https://www.consumeraffairs.com/travel/ez_rentacar.html This review was updated one week after I wrote the review below. They put in a claim for something regarding a damaged tire and I received a call from an external insurance claims administrator (they don't have their own claims department - clearly). See the link above to read other customer about their false damage claims. ----------------------- I booked through Kayak and was silly enough not to check their reviews beforehand. My reservation only said shuttle pick up from Airport to car rental. Upon arriving in Houston airport, I waited for over 30 mins for the Shuttle. All other shuttles from Thrifty, Hertz, etc came and went. I called the phone number listed on my reservation three times and they never picked up. Exhausted, I just called an Uber and plugged in the car rental address. Even the Uber driver had trouble finding the car rental place! What happened next is what really got me upset. I mentioned to the front desk that I called the central line to ask where the shuttle picked up from, and nobody answered. i also told them there was no sign saying where to go for their shuttles and nothing on the email. He then said "That's because you booked through a third party, and we can't do anything about those bookings". I then told him "It's thanks to the third party that I thought you were credible enough for me to book and even pre-pay. You're the one that received my money, so I'm pretty sure this is reasonable feedback for management". He then tells me I can explain this in an email to management. The person sitting next to him them turns to him in a very audible voice says "just want to give her the keys so she gets out". Too bad I didn't get their names otherwise I would have posted that too. read more

Wow I just was pulling up their phone number but had to comment when I saw these awful reviews. EZ Rent a Car is great. I've used them about 12 times in the last 9 months... the staff is always great. Yes the lines can be long and the shuttles aren't the fastest but it's the cheapest cars you'll find and they are super nice. The more you use them, they start giving you really fun cars to thank you for your loyalty. You also get one free day when you join their rewards program. To the people complaining about insurance or whatever ... that's a law. Why on earth is that a reason to complain. Unless you've never rented a car before I can't see why anyone is surprised by a steep price per gallon if you don't return it with a full tank. To the one review that said they "claimed" the full tank was empty... that could happen anywhere and to prevent it they usually take like 5 seconds to scan you and give you a receipt showing no charges. I just don't get the complaints so I had to add my two cents. Yes, the line can be long and shuttles a little slower than other companies but they are so friendly and have such a great selection of cars. I'd give them a chance. I've never regretted it at all. read more

I'd give zero stars if possible. Warning! Check your paperwork before you leave the counter or you'll be swindled. I'd reserved an SUV (Denver CO). At the counter I was told I needed a 4-wheel drive, but they didn't have one. Then they found one much larger. The agent clearly said "I'll keep the price the same". I trusted him. All I could see while signing was the tiny 2"x4" screen pad. I stupidly did not look at the papers that were handed to me. Instead of $500 they charged me $1200. I called their customer service a few days later. 'Joseph' in Guatemala stubbornly stated that he could not help me. He refused to let me speak to anyone else. I then emailed customer service. No response after two full days. I realize that this is my own mistake, but I feel that I was swindled by this company. It's a painful lesson. Don't deal with these people. read more

@EZRentACar My boyfriend and I were illegitimately fined after being promised during a customer service call we wouldn't. No wonder this branch has 1 star on #yelp. TERRIBLE SERVICE. We got an upgrade on car, it was terrible. The car straight up smelt like marijuana. We went back and the racist evening white lady was such a canker sore. She didnt change our car nor did she give us a refund. We even told her we're willing to do a blood test and a urine test. I have asthma, if anything, they definitely would had been looking at a lawsuit. We even told them we will call the cops. This racist lady was the manager of the evening. Probably the laziest piece of shit, lady ever. Anyways, the original manager called and apoligized and gave us a refund. AVOID THE EVENING STAFF. RACIST PEOPLE. read more

Ruined our vacation. Closed by the time we got there. So we had to Uber to our hotel. Tried to pick it up in the morning, but they only hold the car for two hours and they count the time they're closed. Spent hours on the phone trying to figure out how to even get the car, then trying to get a refund. You can point out their inconsistencies and errors, but they'll just say "too bad". read more

They will get you a car. The price is ok but its a bus ride to the car pickup. Really not that helpful customer service is very lacking. read more

E-Z Rent A Car - The office - Car Rental Near Me - Houston, Texas

First time in Texas! I don't know why everyone else reviewed this place so horribly. It was a bit confusing on how to get to their rental booth from the airport, but there are enough employees at the rental booths IN the airport that are nice enough to help you. Go to Zone 3 and wait for the purple shuttle bus :) Once I got onto the shuttle bus, the driver was nice enough to small talk with me and give me some ideas on where I should go during my stay. The employee that helped me with my car rental was also pretty nice. He explained everything to me and I was well on my way to a car within 10 minutes. The return process was simple and i received my invoice within an hour of returning it. Quick and easy! read more

Everyone is very nice but this is poorly organaized. getting a reserved car should not be a two+ hour process. there was a not a huge line....just lots of standing around and them trying to figure out what cars they had and did not have available when mine went missing. Avoid this if your trip to Houston has a schedule. talking to the employees it sounds like their computer system commonly shuts down and just causes a mess. other customers seemed to have similar experiences. adding a star because without any arguing they refunded me the "pre-paid" gas when I brought the tank back full. read more

I made a reservation for the car online with no trouble. My flight and baggage were running a bit behind so I wanted to call and let them know. No one answered the phone at all for the 1st few calls. I called again and someone picked up and the phone hung up. When I finally made it to the baggage carousel I glanced and the counter, and there was someone working at the counter. They finally picked up the phone after another 2 calls. I left something in the car after I dropped it off. I tried calling the office at least 10 times, and no one answered. I called the main number, and the rep called twice. No one answered. They said that they would send a note over to the office for me, but to keep calling the actual location. I ended up calling the company they share a lot with to see if they would take a message to them as they don't have an answering machine or service. The car smelled of smoke as well. There is no way they did not notice this when they brought the car to the front. Finding the car return was a pain as the sign is much smaller than the main sign that it sits below. The "office" sits street side, and even it was not marked. I drove into Budget, and asked their reps where to go. All the people that helped me were nice, but the inability to get help when needed is horrible. This is the main reason I am giving them 2 stars. This was the least expensive rental place. I guess you get what you pay for. Sad face. read more

Do not rent a car from advantage! If you do, please be aware about their insurance policy! USE YOUR OWN INSURANCE OR CC AGREEMENT! I highly recommend you to make sure the worker clearly explained to you about the policy and charges bc I got charged an arm and leg. My insurance fee costed more than my actual car rental fee. That's ridiculous! I should've yelp this in the first place before I reserved a car. The reviews and stars pointed out how horrible this company is. I've learn my lesson and I'll make sure I will NEVER rent from them again. read more

E-Z Rent A Car - BE AWARE OF THIS! It says per day! I highly recommended to use your own car insurance policy or your cc agreement! - Car Rental Near Me - Houston, Texas

This is such a TERRIBLE rental car operation. I'm never using Advantage Rent a car again. The customer service rep added the fuel purchase option to my rental when I explicitly denied. When I questioned him about the increased price on the receipt he lied to my face and said it was taxes. I accepted this answer initially. I walked away from the counter examined the receipt a little more closely and identified his error. When I returned to the counter I was assisted by the other rep. The guy I was working with wouldn't even make eye contact with me. Thus confirming he intentionally charged me for the fuel purchase. To top it all off, while I am irrate but resisiting yelling or even talking sternly at them, I never receive an apology. I wonder how many others didn't look closely at their receipts... Overall worst rental car operation I've ever experienced in 4 years of very regular travelling. I highly recommend staying away from shady companies like this. read more

How much potential aggravation is worth a few dollars? Well, I thought I would take my chances, and well, the aggravation and time spent in resolution will hopefully help some of you. Dumb idea number 1) Try to save $60 for a week rental 2) Late evening pickup. Me thinks cars will be back by then. Wrong, they were overbooked (as seems to be common) 3)Thinking other agencies would have cars at that time if Advantage did not. Wrong, sorta! However I did learn 2 important things: 1) Insist on a 'We Apologize' card. Submit it later and they will (supposedly) reimburse the difference if you get a substitute rental; 2) Use the 800 number for one of the 'majors' to reserve a comparable car. They will make the reservation (and I guess release 'reserve' cars) that their desk would say they don't have available. My refund is said to be in process, so if Advantage has any integrity I will be financially whole, a bit wiser, but a bit grayer Now 3* as my refund was cut 12/1 and received 12/8. Thanks for 'standing up' to the problem Advantage. read more

I know this is my 1st review but I typically use Foursquare (mrbravo2000) for reviews and such. I include this do as a preemptive motion since people may think I'm working for Advantage. I have been renting from them consistently for the last year (total of 12 times) for weekend outings, camping, and trips. I have always used Priceline for my rentals and often get the cheapest vehicle available. I live by the mantra of you get what you pay for. Advantage often has the cheapest rentals. Also, they allow rentals by people younger than 25 and they allow use of a debit card; for these reasons they usually are packed to the gills. It is August 8th at 100 and I had a reservation At 1200 and I'm waiting. However, I'm paying 5 a day and fully expect a nice clean rental car in a bit. Plus, they have upgraded me before due to waiting. Some of the reviews mention: A long shuttle ride/ too far- really? Have you been to Dallas? Chicago? Now those are shuttles. The shuttle here to ANY rental agency is 5 minutes max. Also, the shuttles run every 15 minutes. People on here act like the shuttle should be here at their feet. Marry into the Royal Family and then you can expect that. Rude people - there have been a couple times where someone didn't give me a smile or was rather impersonal. However, the majority of the time they are empathetic and do care. I have conversations with every one of them and they are good people. I have also seen where people curse them out, yell, and act incoherent because the car isn't blue or they have to wait 30 minutes. I will say that the people outside at the actual car pick up are generally apathetic. I always walk my car and if I spot something tell them and take pictures. Phone number - I have called the number several times during my rental periods and have had my questions answered. No problem. However, calling the national number never leads to resolution; I'm always directed to the Hobby Airport location. Lastly, I left my laptop in my car (what a dummy) and they called me 10 minutes afterwards. Cool! I wrote this review because as I searched for the phone number on my phone the Yelp review came across (it had the wrong number, weak) and I read the reviews. I really think some people expect limo service but are like me and paying 5-6 $ a day. Get real. You get what you pay for, and in my experiences, it is totally worth it! read more

I'm generally not a fan of advantage. Far too often do they take reservations without having cars. They frequently over book although it depends upon the airport. In my experience major airports are always a problem. So place your reservation and take your chances. Good luck to you and Godspeed ( preferably at another car rental agency). read more

Several years ago a friend and I made a short trip to Houston. Being Houston, everyone kept saying: OMG you need a car! How are you going to survive your one-day trip without a car?! Ahhh! So we caved, but we were both only 21, and Advantage was the only rental car agency that would rent to us without charging an exorbitant underage fee. This place worked. They had a car for us. They didn't make any comments about us being underage. The car ran and the billing was correct... generally there weren't major problems. That said, the place is a looong shuttle ride from the airport terminal, and the parking lot itself is a dump. I wouldn't rent from these guys now that I'm over 25 and I can rent from any of their competitors. read more

This was awful. I have come to believe all rental car people hate their jobs and lives. I am currently waiting in line to a computer that is broken down and a guy who acts like I am the inconvenience. I've been here for over 30 minutes and still no sign of hope. I wish Advantage had nicer people or, at least, communicated with the people who are waiting in line what is happening. read more

Buyers Beware! Did the express return of my car I rented from these guys and suddenly I was charged for an "Empty Tank" of gas here I just filled it up before. Here is a receipt I sent them to prove I was at the gas station the same day I returned the car on the 9th: http://i.aftertec.com/nUim Make sure if you use them, you verify that piece of information as I got scammed $114.87 extra... Will never do business with them again and recommend you avoid them as well. read more

Why didn't I check the reviews first?! Horrible!! Bush arrival. Took an hour to pick up. Drop off Hobby. Took an hour to find the TRAILER?! Their toll free number didn't even know how to give directions!! He kept saying it was near Avis. It's across the street near Parking Spot. Ahhhhhhhhhhh read more

DO NOT RENT HERE. Be sure to carry an old fashion tire pressure gauge and check tire pressure before driving off lot. I'd check and wait 20 minutes and check again. This place will screw you. See, they'll pass on vehicles with faulty tires and as soon as you drive off the lot they'll say you are responsible unless you purchase their insurance. They're custom service line sucks btw. People who are on the other end are scripted. They've been provided with zero tools to actually assist you. read more

What a horrible setup. I landed at 1 am so went right to my hotel and took a cab to advantage in the morning. I show up and they say they can't process me on site so I have to go back to the airport to get my paperwork. Wow. Ride the shuttle back to the airport, and go to the desk where there's 7 -8 pissed off customers pacing in front of the desk. Guy at the desk asks me to write my name on a piece of paper for a wait list due to car shortage. says there are 5 groups ahead of me. 0 cars come available in 30 minutes. At this point it's 9 am and my reservation started at 8 am, so I've essentially paid for an hour of waiting with no end in sight. The guy says they are washing the cars. But still has no idea how long till they become available. I'm already a half hour late to a meeting so I cancel my reservation and get an expensive car at Avis. Thanks advantage, not that you'll read this or care read more

One star only because that is the only way it would allow me to post. They don't even deserve one star. I will never use EZ Rent A Car again. First it took 2 hours to get my rental from the time I went to the curb until I got my car. EZ Rent A Car only had 2 employees working the counter with an extremely long line of very dissatisfied customers. After standing in line for a very long time due to understaffing, the 2 employees were extremely rude. Adding insult to injury I communicated to pay 1 toll, and EZ Rent A Car wanted to charge a $ 25 admin fee. The rude employees failed to explain the toll policy. I am communicating with CEO Mehrdad Memarpouri to pay the simple toll, without the ridiculous $ 25 added fee. This was the worst rental car experience I have ever had. This is my last time with EZ Rent A Car, which is anything but easy. read more

This is a joke...surely Okay, where are the cameras!? It doesn't take this long to BUY a car Seriously...DO NOT RENT FROM HERE Busy travellers dont have an extra hour to spend in the baggage claim area...unacceptable -----edit I've been here so long I'd like to update you guys My youngest is now on her way to her first year of college and my wife and I are mulling over where we will retire! Wanted to keep everyone posted... Seriously...Its been over an hour...to rent, a car ---edit Im now on the shuttle to the rental car...Houston is a shell of what it once once. I keep hearing something about John Connor and there are burning cars everywhere... I'll report more later...not even sure I have a car here Wait...this nice robot is about to help me... read more

What a cluster! Traveling weekly I'm pretty immune to bumps in the road. But this operation is a mess! From apathetic "have better things to do" employee checkin at the airport (think DMV employee. Uggg) to less than cheerful shuttle driver. Upside was a great young man that showed me to my car, oriented me, etc... Real nice, though clearly he was the odd man out in this mess. Advertising says "on airport"... It is not. Not a major big deal until you realize they do not make it easy to find the return location. It is at a parking lot with no obvious sign. Was told by other vendors that receive a lot of lost Advantage renters, in the area, this is very common mistake. Very frustrating when returning. With all the choices in rentals, I would always choose something different than this place. read more

From a frustrated mom: This has been the worst experience for renting car seats ever. I have a 1 year old and 4 year old. Both kids are in convertible car seats with 5 point harnesses at home. Got here and they had a booster seat for my son, which wasn't safe at all. My daughter, they gave us an infant seat which she was almost too big for. I asked for a different seat for my son and they gave me another seat without a seat belt. I finally managed to find one that while against my better judgment was a clear safety hazard, I'm sure it was expired, and it's definitely nasty. My daughter they gave us a cosco seat and the base literally doesn't clip in. If we have a wreck, my daughter is sure to go out the back windshield. While I have no problem with advantage as a car rental, their car seats are disgusting. They showed me another one siting out in the weather they thought about giving me that literally has black mold on the seat belts. My advice: save your money in rental and bring your own car seats. Invest in a luggage bag for them if you're traveling. Their safety and their cleanliness from your own seats is far worth it. read more

I had a wonderful, easy experience. I was skeptical from all the negative reviews however, I had no problems. There were a few people in line when I got there so I may have had to wait about 10 minutes. It was expected because they had the best rates. The ladies at the counter were polite. My rental, a minivan, was a newer model, clean, and did exactly what it needed to do. The check in process was easy. I dropped it off before they opened due to an early flight. My emailed receipt came shortly after they opened. I will definitely rent from them again if needed. read more

I reserved a mid-sized car through Priceline. When I arrived, I was told that the *only* vehicle they had was a minivan and that they would have to charge me more to rent it, I complained. They insisted that it was the only vehicle they had, so I had no option other than to just wait around and hope that someone returned a different car. When I finally relented and accepted that I would have to drive a minivan, they gave me a small SUV without explanation. I don't know why they lied, but I'll never rent from this company again. read more

I booked via Expedia with unlimited mileage but when i went to pickup car at E-Z , I was informed that since I am a local I have less privileges than someone from out of town. Apparently, if you are a resident in Houston, you are only limited to 250 miles along with all this additional proof of car rental insurance and they ask me how much weight i be carrying in car, i was so surprise by this question. None of this is mentioned prior to booking about limited mileage if your driver LIC is local. I found this is hilarious, when he ask me, how much weight be in car, i am not sure whey he ask me that question. Also if I was from another state I wouldn't be required to provide these documentations , or be limited on mileage. What if i was just moved out of Houston area ,I would really not recommend anyone E-Z, its just seem SCAM place with very less information to customer and create stress and headache, NO STAR, Please stay away from this place. read more

Avoid at all costs. Unfriendly customer service and they try to get you with the small print. They have cheap rates, but I will gladly pay just a little extra for friendly hassle-free service. read more

This was the worst experience I have EVER had with a rental car company! Not only do they not have their own shuttle to the actual rental car location but they make you check in at a tiny desk in the actual airport even if you already have a confirmation number before going to pick up your car. The counter service was beyond horrible and even though I had a reservation, they didn't have a car for me! Hands down the WORST rental car company on the planet. Not worth the "online savings". Advantage has proved you get what you pay for and this "discounted" rental car company is not worth any amount of "discount!" read more

I found the service really lacking. The guy at the airport desk seemed bothered when I was checking in. He did not do a good job of explaining the contract. I ended up paying TWICE what I had planned. Additionally, when I was taken to pick up the car, no one helped me get familiar with the car, and the did not put my bags in my car. The office at the lot was a messy, dirty trailer. NEVER rent from them again!! read more

I regret booking a car rental with EZ because I waited 30 minutes+ waiting for airport shuttle. This is my first and last time using EZ. I called twice to ask about shuttle and was told it'll come in a few minutes and it's late. I've seen shuttles for other rental companies passing by 5-6x while waiting for one EZ shuttle. Don't make same mistake I did with picking a company that's a bucks cheaper. Not worth your time. The place doesn't even have a landline or company refuses to release landline because they know customers will call to ask for shuttle pick up. Overall, unprofessional company. After waiting another 10 minutes for total of 40 minutes I booked a car with another company that's more professional. read more

They had a special going on 12$ per day weekend rental. It was way cheaper than anything else in the market. It took me about ~2 hours to get the car, an experience similar to other yelp reviewers here. I was fine with it, until I saw the total bill, it was 112$ for 3 day rental with a 12$ per day rental fee! They told me there about tons of fees that I could not my head around. While I rented the car, they told me the total would be around 74$ including taxes and everything. But they never gave me a bill during the car return and 15 days later the bill shows up in my credit card. I am out of state so its almost impossible for me to go there and argue about it. Do yourself a favor, and stay away from E-Z/ Aadvantage. read more

Very unhappy with this company initially bill was $178 turned into $505 for unnecessary insurance that was not clearly explained called to dispute it was told someone would call back never did called 3 more times and talked to worker at Austin Airport told have to deal with corporate after waiting a long time in line much better to rent from a reputable rental car agency and pay a little more initially have rented many times before and will never use this agency again or Advantage which I believe they are tied to read more

The customer service at the Houston airport was poor to say the least. I had to wait almost 2 hours for a rental that I had reservations for. read more

Right before you decide to shoot yourself in the face...consider EZ Rent A Car! Absolutely nothing convenient or courteous about this horrible organization. Closes at 10 PM, chooses which ever price or add-on fees they wish. If you are reading this please select a different provider; enterprise, thrifty, dollar--they are more expensive but for a reason--they are reliable and dependable. I might mention this service testimony was correlated with Priceline. You may get a good deal but you might get stuck in the ass with a demonic company like EZ Rent a Car. Good Luck read more

STAY FAR AWAY!!! YOUR LIFE IS IN DANGER IF YOU STEP INTO THE OFFICES IF E-Z RENT A CAR THANKS TO A SUPERVISOR NAMED RICK!!! This is the email I sent to their corporate office I just need you guys to know that you have an employee in Houston Hobby airport named Rick (whom is a supervisor) that refused to give service even after we had already paid. He accused and acosted us...insulted us and threatened us... i have never felt so endangered...i am speaking with my lawyer in the morning to press charges against him... he also threatens his employees and belittles them in front of everyone! I cannot believe this individual is still working there...again, his name is Rick but we didn't learn that from him becuase he refused to give us his name... we never could get a last name because he threatened his employees with firing them if they told us what his name was... this is a dangerous person and should NEVER be in any type of business that involves interaction with people. He claimed to have cameras in this location and i hope its true because i will use that against him when i press charges. Something needs to be done about this individual. He gives your company the worst of names and you should see the look of fear in every single employees eyes...it's very sad read more

I got off my flight and went to the counter in the airport.After waiting in line listening to the agent really overselling gas options and insurance almost to the point of saying the minimum Texas made you buy was $9.99 a day. When I got to the desk he took my information and said "we have no cars stand too the side and I will be with you in 10 minutes. 35 minutes later he said thank you for waiting and because of it we have a nice car for you. When I got to their lot, there was no upgrade but a little Nissan Sentra.It gets 2 stars because the price was so cheap. 4 days for $140.00 Tuesday through Saturday. read more

I took me an hour and a half to get the car after arriving at their counter in the terminal. If you have the time to waste to get your car in order to save $3 a day, go for it, otherwise choose another rental company. I gave advantage a second chance, thinking the first time might have been an off day, but it was horrible both times. read more