Saturday morning- with reservations and get in line. Only 4 people ahead of us, shouldn't take long. Three of the 4 ahead of us apparently have never rented a car in their life and didn't have any of the needed credentials. Then one of the counter people literally yells "we have no cars, if you don't have reservations, we have nothing!" Eventually get to counter to be told we are at the wrong counter and have to go down one level. No signage anywhere explaining this. Go down a level and we encounter Raymond. He was genuinely nice and helpful. The type of car we had reserved wasn't quite ready, so we waited. And waited. Raymond calls us back over and asks us to check out the car in a numbered spot to see if it would work. Unfortunately to small. He then upgraded us to a large van. Raymond is the only reason I am giving them 2 . It was just a long process, over an hour to get a reserved vehicle. And most of the employees we encountered seem beat down and deflated. read more

Hertz Rent A Car - Rental area - Car Rental Near Me - Miami, Florida

So what good is going directly to your car if you have to wait an hour in the garage to get checked out? What a joke! Two exit booths in operation. read more

$250 extra fee to vacuum sand from the footwells. This is Florida right??? won't EVER rent or return from this Hertz again...

The WORST car rental experience ever! My rental car got towed from a public shopping car park while i was at a nearby restaurant. I immediately attempted to retrieve the car but was told only HERTZ could collect it from the tow company. I called every day and emailed several times to get them to pick up the car. I was told that Hertz has 10 business days to pick it up. They actually waited 15 days in total and stated it was within their rights as it included 2 weekends and a holiday. I then got hit with a bill of over $1100 for a car I had for 1 night. Their customer service is non existent. Do not rent from them!! read more

Our experience at this Hertz location was absolutely ridiculous. We waited in line for over an hour only to be told that there were no more cars available for the evening even though we had a prepaid reservation. There were several other people there in the same situation. It was 11:00 at night and the clerk yelled at us all to go get a cab and come back tomorrow. It was absolutely ridiculous. Who was going to be paying for the cab? What if we needed to drive quite far from the location as many of the customers did? This was insane. After this announcement, chaos ensued with many customers trying to find other employees directly at the cars who could help them find a car, any car to rent that evening. Some were lucky and some were not. Needless to say, we will never be using Hertz again. What an absolutely terrible company! read more

Over an hour in line to wait for the car I reserved, then when I get to the counter the price of the car I reserved swells up to double because they don't show you the real cost up front. Plus, there's some law where you get charged an extra $10/day if you go through a toll costing a few cents even once? Another "surprise!" at the counter. Listen, there's a reason Turo.com exists. Learn Turo, use Turo and don't get scammed by legacy rental operations like Hertz. read more

Very dissatisfied! Miami airport pick line. Waited over 40 minutes to be told car not ready for another 30-40 minutes waiting a total of 1hr and 30 minutes for our rental. I had repaid and did on line check in ahead of time thinking the process would be faster. read more

NEVER GO THOUGH HERTZ. My windshield wiper fell off 20 mins into the rental. They sent me to a mechanic to get it fixed. After waiting for over 2 hours they couldn't get the new part. So I took my self to the car dealership to buy one for their car. After about 3 calls to their foreign call center I was given 30$ back the wiper was 50$. So my two hours of my vacation, gas and part was only worth 30$ to them. I would rather take Uber my entire vacation than ever even think of using hertz. Please spare yourself and not come here. read more

Do not use the app to check in. The app asked for photos of my drivers license and read the number wrong. I was unable to exit the lot because the numbers didn't match and it took over an hour sitting in the manager's office to get a paper agreement written up. Stinks! read more

Reserved a vehicle months in advance. Awful experience. Long wait times - took 2 hours and got a dirty vehicle. Terrible customer service. THIS for a "President's Circle" member. read more

I want to give a heartfelt thank you to Hamilton at the Miami International Airport Hertz location. Even though the issue I was facing originated from a different Hertz branch, Hamilton went above and beyond to help me. He didn't have to step in, but he did--with professionalism, compassion, and genuine care. His exceptional customer service made all the difference during a stressful moment. It's rare to encounter someone so considerate and committed to doing the right thing, regardless of whether it's "their problem" or not. Hamilton's willingness to assist, listen, and take initiative reflects the kind of leadership and integrity that every company should value. I'm incredibly grateful for his help and just wanted to acknowledge how much it meant. Thank you, Hamilton! read more

They didn't have the vehicle I reserved months in advance. I rented a large luxury sedan, they stuck me in a mid size SUV. Said they had no luxury vehicles left. Charged me the same price and made no effort to offer discount. One agent at the gold members counter to help all these people. I have been a gold member since 1990s but they are crap now. read more

This place is straight ass, they don't run fast for shit in the world and they aren't urgent on helping their customers. will have you wait two hours on line. they are slow asf I don't recommend coming here at allZ read more

the worst ever Kansas City Missouri forever . they had only one person working. It was horrible !! Never again !! !! Don't use hertz !!

Just tried to extend my MIA rental for a day from 4 days to 5 days. Hertz quoted me $250 for this extra day. The online agent was actually quoting me more than online - $250 versus $200. To return my car and book a new car costs $50. That's obviously a pain but going to do it to save $200. Hertz is shocking. Don't rent with them if you can avoid it! read more

We rented a Hertz car because I always heard how great the company was. We were proved wrong. LONG wait in line to get our reserved car and then the company adds fee after fee after fee onto the price. A two day (+2 hour) car rental (compact) cost us over $600! Never going to use this company again. They should be ashamed of themselves. read more

Insanely slow. Took 45 minutes - I pre-paid and arrived on time. Always remember to go with someone else. Such a racket.

Miami is always the worst. They only have two people working. There is always a long line with no employees.

Waiting time was so long I had to leave my car after paying for my reservation and take an Uber. It took about 30 minutes just to check in for my reservation, because they only had one person working the counter and moving at a glacial pace. After check-in, there was a line of cars about 20 long to exit the lot. I waited for a total of over an hour before giving up and Ubering. Employees offered no solutions or apologies for the situation read more

waited over an hour in line, only 2 workers present with 20 people in line, then when we returned the car they charged us 250 dollars for a cleaning fee. the car was not dirty at all, its a gimmick, money immediately returned after calling a number we will never rent from then again read more

This is the worst Rent-a-Car in the World! These people are running an auto insurance fraud! They would force you to purchase a bumper-to-bumper insurance coverage from their own insurance company (supposedly Hertz). When you tell them that you have your own auto insurance as well as the credit card Visa or Mastercard coverage (in addition since you paid on a credit card) they would argue that this is not sufficient. They would refuse to do a walkthrough around the vehicle upon exit. The car we rented was a VW Touareg. When i stepped inside and placed my cellphone into the cup holder, i realized that it was filled with water. Someone had just barely sprayed the vehicle with water before us entering and filled the mats and cupboards with water. There is No One to talk to. No one that comes with you to the vehicle. Upon flooding my phone, i realized i should check the car's exterior for surprises. We found dings, nicks and a scratch on the front windshield as well as the front bumper. We headed towards the barrier to speak to the exit-agent. The guy simply laughed and told me that everything will be picked up by the "Scanner" and cameras. We insisted on a walkthrough. Some lady came over and gave me a receipt without her signature on it. Told me to drop the car back on the next day and leave the pre-rental receipt on the dashboard. Upon returning the vehicle on the next day. The rental agent engaged in romanticizing and flirting with some woman, made me wait 15 mins. Finally he heads towards the car, and without even looking at it, draws a yellow circle on the windshield speaking in half Spanish and some English. I asked what he is doing. He didn't say anything to me. Didn't even look at the receipt on the dashboard. Didn't even walk around the car. Nothing! But tells me to wait to for the manager. Some Spanish speaking guy shows up. He tells me that the windshield has a scratch. I told him that it's all on the pre-rental report! He states: "don't worry! I'm trying to help you! You have bumper-to-bumper coverage and nothing to pay." I told him that this is a lie and I won't agree to any of this since it's on the pre-rental walkthrough. He keeps on telling me, "please sign this accident report " and nothing to pay from you." "We have our own insurance!" Meanwhile, since I declined to commit their insurance fraud, another short guy ( apparently the higher manager) shows up. He tells me the same! When I confronted them that it seems they are running an insurance fraud, the "New York (Long Island) accent guy" tells me that we are "all good" and you can go!" Several days later, a change of $1 dollar from Hertz shows up on my credit card. My rental was prepaid through TAP Portugal (airline's website). 2 days later, Hertz tries to change my credit card again for $134 dollars. No bill. No receipt. No explanation. No phone call. Just a charge! I returned the vehicle with a full tank and used my own Florida Sun-pass! Do not rent from this people and risk getting royalty screwed! I'll be reporting them to the Florida Department of Insurance and the United States Securities and Exchange Commission! Miami is known for a lot of fraud but this is a whole new level! read more

Hertz Rent A Car - Car Rental Near Me - Miami, Florida

El servicio muy malo. Lo mejor son el staff. Al menos en Miami es una línea larga para todo. Desde el front hasta que sales del parking lot hay que hacer fila. Horrible experiencia. No lo recomiendo al menos en esta locación​ read more

We had a positive experience picking up our rental at Hertz. My name wasn't on the board as it should have been but I presume that's because our flight was late. I approached the Gold counter was promptly greeted, my reservation confirmed, and we were on our way. No hassle. Fine service. The variety of cars available in the presidential section was not impressive but otherwise all was good. read more

We rented a car from Hertz for about a week and it was a really nice car. They definitely keep it all very clean and mostly safe. The biggest issue was there customer service number. We called them multiple times for various things and the only time they answered they hung up after a quick conversation. They are affordable. They also have a pretty easy drop off method for the cars and convenient locations. read more

Ig u dont want to overcharged run 23 days car rental payment due 5700 weekly payment 333.00 they never received a payment from the bank right i pay $2400 already with a balance an my credit card for 3700 i need a lawyer for this this stress so people run all agree change when them ready to scamm people 5700 for only 23 day of service. read more

Classic bait and switch from these guys! "Guaranteed" a Tesla, happily paid for it UP FRONT, and they promptly changed their mind at the pickup after deciding that my Apple Card was not an acceptable form of payment because it doesn't have a physical card number by design... I then gave them my debit card, with plenty of money on it, yet they said Tesla specifically requires a credit card and gave us this Polestar instead. ... and the Polestar was only 70% charged!!! Sweet car, but if you're going to rent out electric cars, you should at least charge them up the whole way. That's just ignorant. Never again from HERTZ. I chose them because I assumed they're more reputable than these fly by night companies like ZezGo, and now I regret that decision. read more

Hertz Rent A Car - 2023 Polestar - Car Rental Near Me - Miami, Florida

Absolutely will never use hertz again. What an ordeal people not doing their jobs and after returning the car being checked in and cleared they decided to charge me for a 1/2 inch scratch on the bumper. I will be disputing this !!! read more

This has to be the worst rental car company in existence. I rented a car at a daily rate and paid ahead of time. I turned out not needing the car for the entire time and returned it early. When doing so, I was told by a person at the location that because I rented and paid AHEAD OF TIME FOR THE DAILY RENTAL, that they would quickly reimburse me for the balance of the time that I did not use the car. So I returned it. THEN, I realized I left my Sunpass in the car. So I quickly called and there was no response. After calling over 10 times, I was left with no choice but to file a lost and found claim. I was never contacted or able to simply speak to someone. Complete waste of time. Then I come to find out that they have no intention on providing me with any sort of reimbursement. That their company policy is that they don't give you money back for a product/service you don't use. This is completely uncalled for. I AM A GOLD HERTZ MEMBER- and this is how they treated me. Steer clear of this company. Go to Enterprise. read more

***SMOKE CLEANING FEE SCAM*** Hertz Miami Airport location erroneously assessed a $400 smoking fee after I returned a vehicle yesterday and was given no indication that the vehicle was alleged to smell like smoke. I later received a secondary receipt via email with a $400 smoking fee assessed to the cost of the rental.  1) I do no smoke; 2) the individual I returned the car with NEVER suggested there was any issue upon return. Despite there being an obvious language barrier, he seemed to indicate that everything was fine. 3) I suspect this could be a revenue generating scam for the Miami location.  When I contacted Hertz customer service I have been told that the Miami location has documented the rental record with a note to not refund the smoke charge due to the smell of marijauna. I DO NOT NOW OR NEVER HAVE SMOKED MARIJAUNA, CIGARETTES, OR MEAT for that matter. It is unconscionable to insult a long standing Gold Member with accusations of illlegal drug use. Such an accusation is egregious.  What was the purpose of documenting a note not to refund smoke fee if the smoke fee had not been challenged originally??? I have been a Gold Member well over 20 years (back when there was an annual cost for membership). Now being a Gold Member comes with little respect for brand loyalty and customer service that seems to treat customers as expendable. I expect to be refunded for the $400 smoke cleaning fee and deserve an apology for being accused of being affiliated with drug use. THIS IS A SERIOUS ACCUSATION. If Hertz would like me to submit to adrug test, I would, but then I'd sue them for defamation. THIS BEHAVIOR IS UNACCEPTABLE! read more

Hertz Rent A Car - Smoke Fee *SCAM* Also a victim of Smoke fee charge by Miami Hertz location. Contacting Better Business Bureau! - Car Rental Near Me - Miami, Florida

There seems to be some sort of scam going on with regards to cleaning fees at the MIA Airport. After you are long gone from the MIA Airport Hertz Rental Car Center you get a charge on your credit card for cleaning for a whopping $400 bucks. This happens, usually two to three days after you return the car. Hertz will claim that you smoked in the car and they have photographic evidence of this allegation and hence charges a insane cleaning fee. This is the SCAM part, because I don't smoke. They are just subjectively and randomly charging innocent customers with charge because I'm sure they know the odds of the person returning to refute a charge is minimal. After numerous attempts to contact Hertz customer service to correct and refute the outrageous fraudulent charge which were all unsuccessful I decided to visit the location on MIA on a subsequent trip. The manager was receptive but was unable to reverse the cleaning fees assessed to my credit card. So now I will have to take it up with my credit card company. The fraud continues because even if I did smoke in the car hypothetically speaking they have a big sign on the counter stating that up to a $300 cleaning fee will be assessed.....So why the heck are they charging $400!!! This is highway robbery!!! read more

Hertz Rent A Car - Up to $300 for smoking in a car but they charge $400! False advertising and thievery! - Car Rental Near Me - Miami, Florida

Took an hour to get my rental car. There were six people in front of me and two employees at the counter. Stood there with a screaming baby waiting in line for an unbearable amount of time. Also, Miami airport's Tran to get from the terminal to the rental car center is undergoing repairs so plan on at least an additional hour to navigate through the airport to the shuttle pick up and then wait in line to get on a bus. Really awful experience. read more

Why is this place open? Corporate should either fix this place or close it for good. Got a dirty car with cigarette smell and got charged for all. Horrible experience from a gold reward hertz client. Need to speak to someone about this. read more

ABSOLUTELY! DO! NOT! BOOK! First time renting a car in my life! And I thought it'd be smart to do so with a big name business and also book in advance. Upon arrival my booking was completely disregarded and reworked up with a $300 or $50 a day charge which he claimed was absolutely needed and arguing was only met with sudden loss of proper english or repeat sentences like "this car is nice and you need insurance" and when there's a huge line behind you you're left with no choice but to "figure it out later" To be thinking about this at 12am in Dec when you booked in May is one thing, but to come back and look at reviews and see people having the same exact experience is painful. It took literal months of calling and speaking to out of country support to finally get a refund and a big part of this being the hertz charge took as long as they possibly could to post the charge on my credit statement. You would think in Miami if you were to be scammed it'd be at a restraunt with some weird fee or weird pay to park situations but no, -$300 vacation funds before you even leave the airport. To wrap this up I attached my original booking and then the receipt I left with, just book anywhere else... read more

Hertz Rent A Car - Original Online Booking - Car Rental Near Me - Miami, Florida

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Had a disgusting experience at Hertz Miami airport. We rented a car the weekend of Formula 1. When we went to pick up the car, they told us that kind of car was no longer available, but they would upgrade us. They gave us an electric car, a Polestar. The next day after picking up the car, we found out it was full of roaches. Not 1, or 2, infested!!!!! When I called, they told us they couldn't bring us a car. All locations were closed on Sunday and to talk to them in person when we return the car. Upon my return, they told me since the car was prepaid, there was nothing they could do, aside from a $50 rental certificate. Like, am I supposed to be incentivized to use Hertz again? DO NOT get a car from this company. Terrible service and disgusting cars. read more

This is my go to car rental whenever I need to rent a car. The selection of cars are always great and the cars I have rented are clean and in good conditions. As a member, I do everything online and when I arrive, I can just go straight to the lot, skip their counter, and pick up my car. No delays. For returns, you drive up, leave the car behind the next car in the line, leave the keys in the cup holder, and I'm good to go. Simple and convenient. read more

This agency is a shame! We arrived asking for an advice on the Sun pass. The unpleasant lady told us that the sunpass is necessary for what we are planning to do. In the end, in 3 weeks we passed 2 tolls at 6 euros, while the sun pass cost us 160 euros! An agency that takes its customers for idiots ! read more

I had to rent a car very last minute, fligh connection issues missed my ride. Booked to pick up the rental at 1:30 am. While waiting for my baggage i was trying to call them and nobody picked up. Then i listen to the prompt and it said they're closed at 12:00am and will reopen at 4:00am. But i had nowhere to go anyways but to go to the rental center and wait. I was surprised to see people there and Christian Cointereas and i am sorry if i butchered your name since it was a week ago but man you are a life saver. Not only was he funny and took care of my he also made sure i knew what i was signing up for and made great recommendations. He saved me and saved me the time of writing to corporate to complain about letting me book a time slot online when they're not open for me to pick up. Overall renting expereince was great, even the manager on duty was helpful and nice. Return was a breeze. I think Hertz just got a new customer for life. read more

Hertz Rent a car. Should practice customer service? You guys should be ashamed of yourself. They did everything they could to treat me ugly. Be less than kind to me. It wasn't about not receiving a rental. It was about how I was treated as a human being. I will never give them my business, and you should not either. These people are very unkind and racist. Especially the uncle ruckus is look alike. With the short played out wig. You will know her when you see her, she reminds. You are the landlord from Friday After Next movie. Mustache in all. She was very nice nasty and gave me an ugly look. I pray for your downfall Hertz. with rating like the ones here on yelp count your days Hertz. read more

If I could give them negative stars I would! This place is a JOKE! From my reservation, to pick up to drop off, absolutely terrible service. Agents are rude and unhelpful!! I was lied to, overcharged, and will never rent from here again! Overcharged for services I did NOT request, and was told they would be refunded but were NOT!! read more

Really poor experience with rude staff. Will be going to Sixt next time regardless of my gold status.