Stanley was amazing was extremely informative, respectful and kind helped us get a last minute car !!

I don't review many things. But this company has failed at multiple levels recently to offer a modicum of appropriate service. So here goes. I have used Sixt many times - loved the service and premium vehicles. For first time ever, this summer, two cars in a row were flagged for scratches that were absolutely not incurred by us. One so small it was shocking to be reported. Both with extremely high charges associated with it and a 200$ "service fee" - FOR WHAT? Wouldn't know. Can't get an answer. I use my Amex to cover these things. But that process is so laborious, it's not worth the time. Which the company clearly knows. So, they passively push you to purchase their coverage. Interestingly, every time I have done so, no scratches were reported upon return. Then, in Miami Int'l Airport this last week, it sealed the deal - no more Sixt for me. The car assigned to me was a level below what had been requested and paid for, without anyone commenting on why (plenty of other cars). It reeked of smoke. I had to ask three people to help until one agreed to stop and help change cars. The next car also reeked of smoke and at that point we had to just take it to get to our destination . a week of a smoke laden car. Many WhatsApp messages with customer service later, I have no assistance in requesting reimbursement for such, just "tickets" processed by them. I pay premium for this service. This company has deteriorated. read more

I rented a vehicle from Sixt for eight days. When I picked up the vehicle, it already had damage to the passenger-side rear quarter panel. Unfortunately, Sixt failed to document that damage before releasing the vehicle to me. After I returned the vehicle, I was shocked to receive a claim for more than $1,700 for damage that did not occur while the vehicle was in my possession. I know with certainty that I did not cause this damage, yet I am now being held financially responsible for what appears to have been a pre-existing issue. After sharing my experience with friends and colleagues, I learned that similar situations have reportedly happened to others. Whether intentional or due to poor inspection procedures, this has completely eroded my trust in Sixt's rental process. I have been a loyal customer, but this experience has cost Sixt my business. I will never rent from Sixt again, even if it means paying more to rent from another company. I expect a rental company to accurately document a vehicle's condition before and after each rental, and unfortunately, that did not happen in my case. read more

Cancellation policy is absurd. Tried to cancel my reservation 3 months in advance and they charged me 99 euro

If I could give no stars to this location I would. The manager here is the worst and unhelpful person ever. Such a bad attitute barely look at your eyes when talking to you like if he doesnt care. Closed my contract for no reason and I was left without a car. Sixt is very good is just that the people gere it seems they work here just for the money and not provide an excellent costumer service. Filled complaint against this guy as well. read more

Was mistakenly given another customers vehicle, due to this I was overcharged by $120 due to the other person returning my actual rental on a different day. In addition, when I returned the car, I was shown a receipt with the other persons full legal name as well as their contact info, can only assume it was the same for them with my info. Called customer support 3 times and emailed twice and they have been utterly useless. Stay away if you don't like having your data leaked to strangers! read more

Why is the interior Sixt branch in Miami red? Because it's hell! Rented a car from them in Miami International and returned to Miami International in perfect condition. I received a notice 4 months later of 7000K damage on that car. They had reach out via a collection agency and did not provide pictures or information, just a letter that said pay up. I was with another adult when returned said car and actually had their employee thank me as he walked around the car. So, imagine my surprise when a collection agency contacted me. With on going calls from the collection agency and a lower credit score now, it has been hell! DO NOT RENT FROM SIXT! If you think you want to, I suggest a quick google and read reviews. I wish I did!! read more

DO NOT GO TO SIXT Rental!!! On a trip to Miami In Dec of 2025 I got a rental car at the airport from SIXT. It was a nice car, a Jeep Grand Cherokee. Had a nice visit, at the end of my trip I returned the car at the airport and flew home. A MONTH later I get a bill for more than $500 for damage!! There had been absolutely no incident with this car, nothing, no contact with any object or vehicle. I was shocked. Then I looked at the photo they sent. I am including it. The photo was poor quality and what they're calling a scratch actually looks like a shadow on the rear view mirror. I'm also including a photo I took for comparison of the car in the driveway of the place where we were staying. I am fighting this because it is nothing but a scam. Nothing happened to this car while it was in my possession. If you're thinking of using SIXT save yourself some grief and use a well known agency with a reputation to protect, definitely not SIXT! read more

Sixt Rent A Car - Passenger side rear view mirror - Car Rental Near Me - Miami, Florida

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AVOID SIXT AT ALL COSTS they charged my sister $300 for a scratched rim - when we called out the damage before we left - they said it was noted - then sent a bill for $300 Called customer service - we explained that we called out the scratch. -they said it was a new scratch - threatened our credit and basically told us "good luck" fighting us - we will just send to collections - bad business practices read more

If saving $2 a day sounds good, be prepared to pay ten times more in stress and surprise fees. SIXT doesn't include a spare tire in their cars -- and if you're unlucky enough to get a flat, your nightmare is just beginning. Here's what happened to me: At 11 PM, fresh off a flight with my kids in the car, the tire light came on. I called SIXT expecting basic support or at least a solution. Instead, they left us stranded for over 2 hours on the side of the road -- no spare tire, no options, no care. When the tow truck finally arrived with a replacement car, I thought the ordeal was over. Then came the bill: $400+ towing charge $200 "admin" fee Charges for the days I didn't even have the car No photos, no explanation, just an email saying "here's what you owe." Try to call and dispute it? Their service department is open only a few hours a few days a week, and getting a response is nearly impossible. My $300 rental turned into a $1,000 disaster -- and SIXT never took responsibility. Their lack of transparency, support, and decency is unacceptable. I've already had my company remove SIXT from our list of approved vendors, and I strongly urge others to do the same. Save yourself the frustration -- go with literally any other rental company. Run, don't walk, away from SIXT. read more

Sixt Rent A Car - Proof of business practice - Car Rental Near Me - Miami, Florida

Mario helped me out at the airport/Sixt car rental when I got here and gave me all the information I needed. 10/10 very helpful, and I'll highly recommend. read more

do not use this company. they will rip you off. I'm on a job site and I need to extend my vehicle three days. They want too charge me $1,111 a day. $1100 a day that is ridiculous if I had to go through or Avis I would've been charged this standard fee and instead I have to return the car and use a taxi or Uber for the remainder of my trip it was not worth it, and I will never use ever ever again as a business owner and someone who travels every month who has installing equipment throughout the country so I have to rent I would business if I had to pay this type of price this is crazy behind crazy. This is highway robbery and they think they can hold it against me. I'll just the car and never use your service again and make it my to leave every review so anyone who wants to use this company reviews we'll see that this company will rip you off. Do not take a chance. Do not use this I have to star review when they should have a zero star review read more

Terrible and deceptive experience. The day after picking up the car, I had a flat tire. I changed to the spare and was instructed by Sixt to take the car to Pep Boys. Sixt approved the tire replacement, and I was not asked to pay anything at the time. I thought this was excellent customer service and even left them a positive review because of it. Months later, I received a bill for $465: * $229 for the tire * $200 "administrative fee" * $36 "loss of use" This is completely unacceptable. If the tire was not covered, Sixt should have been transparent and told me upfront so I could have paid Pep Boys directly and avoided an unnecessary $200 admin fee. Instead, they approved the repair, said nothing, and then billed me months later. To make matters worse, the "loss of use" charge is bogus -- there was no loss of use. I handled the tire during my rental period and the car was never out of service. This feels fraudulent and deceptive. I would never have agreed to this had I been given honest information at the time. I will not rent from Sixt again. read more

Total dirtbags. I will no longer use SIXT. Renter beware, total con artists! I booked a car for Orlando pickup and Miami drop-off but ended up having to switch it out at the Tampa Airport. When i picked it up, there was a suggested message on the screen to check tire pressure, which i didn't think was a big deal - I get this on my car a lot and it's weather related or a sensor issue. I drove 25 mins to my Apopka hotel. The next am when I got in the car to drive to a meeting, there was an urgent message (no longer suggested language) saying to check tire pressure, which showed the rear passenger tire at 20, w/the other three at 40. I put air in the tire. The next am I drove 2.5 hours to Tampa for a meeting. After the meeting, the tire pressure was at 30 with the other three at 40. I was scared to drive to Miami like this, so I called Sixt and they said to go to the Tampa Airport to switch it out. I had to drive 30 mins backwards, a huge inconvenience, but they gave me an upgrade, so I decided to let it go. Now I get an email saying the tire wasn't leaking and to fill out a damage form - ridiculolous! But this wasn't my first problem with them. The last time I rented from them, they gave me a car with a dent on the hood. I didn't see it when I left, but luckily I had stopped at the airport gas station before leaving the airport and saw it when I was there walking in to pay and took a pic of it. I assumed they must have known about it and have cams everywhere so didn't mention it. After returning the car I got a damage report saying I put a dent on their car. Do they not inspect their cars ever??? Like why didn't they see the tire light and the dent?? So I sent them the pic and they didn't pursue it. Now I see posts all over saying they are notorious scammers. Never again. read more

don't go there !!!! The worst experience, I used to rent from sixth and other offices, in Switzerland, in Italy , in France, in United States in New York, this office in miami is the worst , they process my return after 2 days and after they charge me for scratches that was in my rental agreement before ! I try to call them , I was on hold for 1 hour , and send me bill $ 1800 for small door scratch ( that was in my rental agreement before!!!) of course they didn't read that read more

I've been a Sixt Diamond member for years and have rented cars across the U.S. and internationally. I have never been treated as poorly and unprofessionally as I was at the Sixt Doral/Intercontinental location. I arrived with a confirmed reservation and found no staff at the counter. After waiting 20 minutes, I finally located an employee sitting in a car, vaping and talking on the phone. Instead of helping, he continued vaping and ignored me. Eventually, a second agent came to assist others, while I continued to be left waiting. When I politely asked for help, the agent who finally responded a manager named "The Juan" was hostile and aggressive, and shockingly told me I was "not in the condition to drive." I had just come from work. I do not drink or smoke. The only one vaping was him. The accusation was baseless, insulting, and outrageous. When I asked for a car, he flat-out refused to rent me one, making it clear he didn't care. No explanation, no accountability just pure arrogance and disrespect. I ended up wasting over 5 hours of my day, spending more than $100 in Uber rides, and experiencing unnecessary stress, humiliation, and lost work time. This location is an embarrassment to the Sixt brand. If this is how they treat loyal Diamond members, I can't imagine how they treat everyday customers. Avoid this branch at all costs and think twice about renting from Sixt at all. You will probably see a reply from Sixt asking me to email their customer service. I have called and emailed many times and they do not help at all. read more

Sixt Rent A Car - Car Rental Near Me - Miami, Florida

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A friend suggested I try Sixt. A complete disaster. Our reservation was for 4 pm. They close at 4 pm (what business closes at 4 pm?) and we were a few minutes late. So we called their customer service line and after much unhelpfulness, they agreed to move the reservation for the next morning. Got there the next morning--and no car. We asked for a refund and they refused. They gave us a Customer Service number but we couldn't get through. Cancelled the charge through our CC company. In business, you get one chance only. We're back to Avis. read more

Pessima esperienza, cercate altrove! Ho noleggiato un' auto per 11 giorni all'aeroporto di Miami attraverso booking.com, aggiungendo l'assicurazione con copertura completa senza franchigia. Al banco sixt non mi hanno proposto nessuna copertura aggiuntiva. L'auto e' stata riconsegnata con pieno e senza un graffio. Al mio ritorno in Italia ho trovato un addebito di quasi 300 euro per la copertura completa, che mi hanno aggiunto in automatico senza neanche un preavviso. Mi sono rivolto all'associazione consumatori americana, la Federal Trade Commission, con la speranza che possano intervenire e che non finisca tutto a "tarallucci e vino" come in Italia. Con AVIS a Los Angeles e' andato tutto perfettamente, tutto estremamente trasparente. Come dicevo all'inizio... Guardate altrove! read more

Carlos and Franco were amazing! I really appreciate both of them for being so helpful, quick, and informative. They made everything smooth and easy--great service all around! read more

Predatory and false representation of total cost. See attached photos. Original was rental agreement. Second photo is final bill (not including toll fees they charged another $44). They charged "O5" of $54 that is a recovery fee yet not listed on the original rental, they charged the standard recovery fee on top of that for $15 more than what was stated in the original rental agreement, and they charged more than $8/gallon for gas. I rent cars monthly in Florida for work with other companies and thought I'd give SIXT a try. NEVER AGAIN. read more

Sixt Rent A Car - Original rental agreement - Car Rental Near Me - Miami, Florida

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DON'T RENT from SIXT they are scammers. they say there was damage to the car and are charging me over a thousand dollars for what they say was a scratch in the bumber. that was something any reputable car rental company would say is not reportable damage. read more

I will NEVER rent from this company again. This was by far the worst rental experience I've ever had. It started with the first car having Bluetooth issues. I reported it, and while they did swap it out, the exchange was clearly not properly logged into their system. After that, I kept getting emails for vehicles I never rented--some showing I had multiple cars under my name at the same time. To make matters worse, I returned the vehicle yesterday and it's still showing as if it's in my possession. I've done everything I was supposed to, yet I'm the one dealing with the fallout from their sloppy system. And here's the cherry on top: I accidentally left my wallet in the first car and nobody contacted me. I had to call SIXT not once, but twice, spending over 25 minutes on hold just to get someone to open a ticket. Completely unacceptable. This company is disorganized, unprofessional, and takes no accountability for their internal failures. I won't be using them again--and I'd recommend others think twice before doing so. read more

Sixt Rent A Car - Car Rental Near Me - Miami, Florida

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I realize many of the reviews for this company are overwhelmingly negative, and mine may seem like just another drop in the bucket--but it's important I share my experience nonetheless. I'm also forwarding this to service@sixt.com as I believe it deserves immediate attention. Earlier this year, I rented a BMW 4 Series from your company for one month while my own vehicle was written off in a collision. My insurance company was slow to process the claim, leaving me in limbo and needing a reliable vehicle. I had extended this "flexible rental" multiple times with no issues--until the final week. Tragically, during this final rental period, my three-year-old nephew died in a freak accident during a family gathering. Our family was thrown into profound grief and chaos. As a result, I remained up north (approximately five hours away from where I had rented the vehicle) for several extra days. It took me three days to get in touch with Sixt to confirm a further extension. I finally reached someone and advised them I would be returning the vehicle upon my return home. I then resumed my responsibilities--including returning the rental car. On Friday morning, before noon, I spoke to a Sixt staff member and let them know I was en route to return the car. I intended to stop for fuel and a car wash nearby to return the vehicle in pristine condition--something I always do out of respect for staff and to expedite the process. It's simply how I operate as a customer. While at the gas station, a man abruptly approached me, identified me by name, and said he was with the rental company. He then accused me of having stolen the car. Distressed, I immediately called the rental office. I was told that they had reported the vehicle as stolen, despite the fact I had just spoken with them hours earlier about returning it. I was then informed by a rude and dismissive manager that although they had told the police it was not stolen, they would be banning me from future rentals. This despite the fact I have spent approximately $8,000 with your company this year alone--and my entire family are regular customers, which is no longer the case after this. I told the manager they were welcome to pick up the car, which was only five minutes from their branch. He agreed and said he would send two employees to retrieve it. However, instead of staff arriving, two police cruisers pulled into the gas station and boxed me in. Officers exited their vehicles and aggressively announced they were about to detain me. As a lawyer, I knew my rights and was able to de-escalate the situation and prevent being handcuffed--but I was left standing there, humiliated, in my own neighbourhood, as bystanders from nearby businesses looked on. It became clear that your manager lied to the police, despite claiming otherwise to me. This appeared to be a malicious retaliation after I asked for the car to be picked up. Rather than having your staff retrieve it, you arranged for police to arrive and impound the car--a bizarre and completely disproportionate response. This situation was utterly disgraceful. After enduring the death of a child in our family, I returned home only to be publicly shamed and nearly arrested over a car I was actively returning--clean, fueled, and undamaged. I fully intend to explore civil remedies available to me for this appalling misconduct. I've been a loyal and respectful customer, consistently returning cars in excellent condition and doing repeat business with your company. Instead of being treated with basic decency, I was made to feel like a criminal. The fact that Sixt is a global company turning over billions in revenue, yet tolerates this type of behaviour, is disturbing. If this is the customer service culture your founding members envisioned, then your downfall is well-deserved. David did take down Goliath. And in time, customers will stop tolerating mistreatment like this. When that happens, Sixt will have only itself to blame. read more

Sixt Rent A Car - This is a joke. The false representation of what your customers think of you is a disgrace - Car Rental Near Me - Miami, Florida

This is one of those that I wish I could write a big ZERO next to the stars and just give it a Fail. DO NOT RENT FROM SIXT. Renting from sixt has become the worst experience of our trip to Barcelona. After we returned the car and they accepted it, I started receiving emails saying that there was damage on the vehicle, which had nothing it was returned in perfect shape and full of gas. The lady at the counter accepted it, and we went on our way. Now I'm receiving emails saying that they are missing 340 Euros of their payment ... this is months after we came from Spain. I have tried calling, texting through their app, and emails to all possible sixt emails I have found... not one response from them at all. There is no way to talk to anyone about my case. I'm going to be forced to pay for this again because they will send it to collection. It is time-consuming, and the feeling of impotence and feeling of being scammed by this deceitful company is unbearable. I can't stress enough... DO NOT RENT FROM THIS COMPANY EVER IF YOU CAN. SIXT IS THE WORST CAR RENTAL COMPANY IN THE WORLD! read more

I rented a vehicle from Sixt Rent A Car for one day on 8/30/25 from the location at 2435 NW 39th Ave, Miami, FL 33142. The car was returned at Miami International Airport. On 9/17/25, I received an email charging me $566 for damages to the rim (attached picture). After reviewing the pictures, I noticed that this was an old damage. Sixt is obviously trying to scam me of $566. I called them up and spoke to "Ingrid" the claim representative. I asked her to send me a picture of the vehicle immediately prior to me renting it from them. She said that they have no pictures of the vehicle prior to me returning it because they do not keep pictures of prior rentals returns which is bs because this company takes pictures whenever a vehicle is returned to them just like they did with me when I returned it. I called the Attorney General for Florida, and they confirmed receiving multiple complaints for this type of scam from consumer renting vehicles from this rental company and other rental car companies. read more

I've used this exact location multiple times and each time the wait was very short and the customer service was very good. From the check in counter to vehicle drop off, everyone was very nice and helpful. Even after declining the collision protection the Customer service rep didn't try insist I really need that coverage just in case, like other companies do. I also noticed this location has cars that are pretty much new with very low mileage and the parking garage is very conveniently located next to the highway. Would definitely recommend this location and will be back to rent some more vehicles! read more

SIXT MIA. 0 stars. Disappointed. I have been with company for many years. No compensation was offered, and no apologies were made. The car was problematic. The passenger window was magnetized and fogged, so you couldn't see the mirror (safety?) The broken climate reflector was not adjustable and was directed at the face. Other small defects distracted me from the road. Paid for comform - get poor service. read more

Sixt Rent A Car - Defect foggy glass block mirror view - Car Rental Near Me - Miami, Florida

Do not rent from Sixt, they will scam you!!!! When I rented a car from them, I already noted a scratch on the rim, and it was on the rental agreement that the car had been damaged (aluminum rim). When I returned it, no one had inspected it with me, and no return paper or anything. After 2 months, Sixt sent me an email saying the rim was damaged and charged me $566. I am 100% that the car was in the same condition. I never bumped into anything or hit a curve. NOW, they said the rim has another damage? Why is it always the rim? What a coincidence?????? read more

Sixt Rent A Car - Yes - Car Rental Near Me - Miami, Florida

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DO NOT use. Low Oil light came on after 60 miles. Was provided the place to go and get oil and they would compensate me when I returned the vehicle for oil and credit my account for the trouble. Submitted the document (kept copies) and they now refuse to pay me. Will tell you anything but stand behind nothing... read more

11 stations one employee employees working slower than molasses what's the point of having a 11 stations and no one's working read more

Sixt Rent A Car - 11 stations one employee what's the point. Employees working slower than molasses - Car Rental Near Me - Miami, Florida

I came to Miami from missouri to attend a job fair. I drove to a motel after picking up the rental car. I paid to park and had staff confirm I was in the correct spot right in front of my room. After going to sleep my car was towed. I called sixt and they said wait 24hrs for a call back. I walked 15 miles to a hotel next to the impound. Sixt never called. I got hold of the road hazard debt via email. They said wait up to 7 days for a response. I called customer service and asked for a fax release to be sent to the impound as that is what the police suggested I ask for. Customer service said stay by my phone for a call back. I never got a call back. Road side refused to send the fax. I had to cancel all my plans and take myself to the airport and fly home. Sixt took 5 days to recover the car. This rental I had for less than 10 hours cost me $2000. Ive been out of work since sept. This is just wrong to leave me paying daily for rental and impound fees. Also by not letting me deal with the impound, they neglected to ensure the fees charged were within the legal limits. So even though I was a paying customer, Sixt stripped me of all rights to the vehicle while still holding me responsible for a blank check of unlimited fees. The florida consumer protection laws state that a towed vehicle must be available for return to the person in charge of the vehicle within 1 hour. Sixt completely violated my rights to have this protection. I will have to borrow against my tax return to pay this ridiculous bill they sent me 5x more than my original rental fee and then pay the impound fees which I cant even confirm are within the legal limits because Sixt wont return my emails asking them to look into how the impound charged so much. This situation is out of control. I have dozens of unanswered emails and correspondance to them. You guys are really kicking a person while they are down. After my car was wrongfully towed, the last thing I need is heartless and rigid treatment like this. read more

Long line. Grossly understaffed. I'll never come here again. Advertising is misleading.

Worst customer service on the planet. You would not believe how difficult it is to call and speak to someone in customer service. Hours on the phone, transferred multiple times, only to get disconnected eventually without resolving your issue. I understand trying to automate services digitally as much as possible but you can't simply eliminate the courtesy of answering a call from a customer. Honestly, the good that comes from being able to rent a BMW for a reasonable price comes at a high cost of customer support. So done with it, every time! Be prepared to spend hours trying to get someone to connect with you. No local office numbers provided, even if you ask. You need to call a central number that I call every day, and after 45-50 min into it, I just hang up. Sleep and repeat. Same story everyday. Make that your part time job! read more

We rented a vehicle in Florida and only drove it to the hotel and back to the airport we returned the vehicle with no damages . Two days later they said we damaged the car and we told them we didn't a wanted date stamp on the photos and got bo response .Two weeks later they told us to pay the invoice or there sending us to a collection . read more

Terrible customer service. False claiming I did $850 damage. DO NOT RENT FROM HERE. It's a nightmare. The AI cameras that they have taking pictures of the returned car is misidentifying reflections off chrome as damage. read more

You will immediately be told that your vehicle is not available. And then try to upsell you to a BMW. Great partnership move. They will look over the car give you a $0 balance due then tell you it's ok. Then 2 weeks later they tell you that there is some type of damage. I wish I would've read reviews first. DO NOT RENT without the insurance or you will pay because of some flawed camera system that looks more like filtered images vs an actual human eye. read more

Sixt Rent A Car - Car Rental Near Me - Miami, Florida

First and last time renting a car with this company. They used old damages that the car already had before I even got the car to charge me a crazy amount of money. They sent my claim to collections before my credit card company had time to even settle the claim, it was less than 1 month. Once my credit card settled and paid for the claim, I still had to pay 200 dollars out of pocket for a "diminution of value" because most insurances don't cover that charge. So they are adding charges that they know credit cards companies won't cover so you have to pay out of pocket. Also they are using old damages to charge you, take pictures of every corner of the car if you decide to rent with this scam of a company. And even after I paid, they still had me call the collections company to make sure that they removed the claim so it didn't affect my credit. Definitely worse rental car experience I've ever had. read more

NEVER USING AGAIN!! Check in was simple, which I liked. My flight was late so I didn't walk around the car. I put a total of 44 miles on it the whole week. Its easier to use my daughters car since she has baby car seats. When I returned the car I was told there was new damage. Scratches on the drivers review window. The car was parked next to nothing. I returned it and the lady that reviewed it said it looked like it was there a while. Next day, I get a bill for the "damages" to the car. I should have read the reviews and stuck to my usual car rental of Enterprise. read more

Do not use this company. It will be charging you, after you return the car. My experience on September we rented car and a month later we got charged $9.00. Now in October , I was charged again $27.33. Another family member also rented and the same happened to them. read more

DO NOT USE THIS COMPANY! I wish I had taken note of the other reviews. Rent from another company. Absolutely HORRIBLE. I am taking the time to write this for future customers, go anywhere else. We have rented from so many companies and this has never happened. This company is a complete scam. When you return the vehicle, you WILL be accused of damage as mentioned by all of the other reviewers. As many others have experienced, they'll send a damage report 2-3 weeks after your rental return and charge you for a scratch (it seems like they have a standard $800, as I see from other comments and my personal charge). Do not let this company get away with this scam behavior. read more